OFFICIAL Sony UBP-X800 Owners Thread (No Price Talk) - Page 303 - AVS Forum | Home Theater Discussions And Reviews
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post #9061 of 9789 Old 11-29-2018, 06:14 PM
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Have you done the firmware update. I got an update recently. Funny thing is when I got my 800 last February we had several playback problems, but the unit settled in after a month or so and we have had nary a hiccup since. If you don't get it to play anything I would exchange it before too long.

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post #9062 of 9789 Old 11-29-2018, 07:07 PM
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Originally Posted by Davird_Jr View Post
Have you done the firmware update. I got an update recently. Funny thing is when I got my 800 last February we had several playback problems, but the unit settled in after a month or so and we have had nary a hiccup since. If you don't get it to play anything I would exchange it before too long.
Yes, if you are replying to my question, my firmware is updated.

Thanks,
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post #9063 of 9789 Old 11-29-2018, 07:36 PM
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If updated and it continues, you might want to just return or exchange while you can.

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post #9064 of 9789 Old 11-29-2018, 10:09 PM
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Originally Posted by sdicomp View Post
Hello, and thanks for the suggestion! All settings on my UN75MU8000 under Settings->General->Eco Solution are either off, or not selected (ticked). I've about run out of things to try!
My experience is that the Eco setting is source dependent based on the source's specific output in use. And by source I mean in this case the X800, not your receiver that is in the HDMI path. I had the darkening screen too.
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post #9065 of 9789 Old 11-30-2018, 06:19 AM
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Originally Posted by Deanmon View Post
I am setting up player.
Receiver is Marantz SR-6012.
Speakers are 5 Kef passive LS-50's in 5.1 with SVS-SB-2000 sub.

Every single disc I have tried to play shows this error: "unable to play this disc ... the disc might not be finalized"

These are Blu-ray discs purchased from normal retail outlets from here in the US.

U2 Made in Paris
David Gilmour Live At The Royal Albert Hall
James Bond Casino Royal

Just to name 3.

The FAQ on the E-manual was/is junk.

I sure there is a setting somewhere that I need to change. That is always the case.

I'm at wits end. Help!

I had a similar issue with my first X800 -- only it began failing to recognize 4K UHD discs only, but still played BD and DVDs. I ended up getting a warranty replacement from Sony.


My X800 froze last night while playing the UHD disc of Avengers: Infinity War. I had to pull the power cord. It's the first player freeze I have experienced in many months -- the first time since I turned off numerous background network settings. Hopefully it was a fluke.
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post #9066 of 9789 Old 11-30-2018, 10:04 AM
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Originally Posted by PJL99 View Post
My experience is that the Eco setting is source dependent based on the source's specific output in use. And by source I mean in this case the X800, not your receiver that is in the HDMI path. I had the darkening screen too.
Thanks for the post! So, what is the solution? The Eco setting on my Samsung TV and the Sony are both off (disabled).
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post #9067 of 9789 Old 11-30-2018, 08:58 PM
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Originally Posted by sdicomp View Post
Thanks for the post! So, what is the solution? The Eco setting on my Samsung TV and the Sony are both off (disabled).
In my case, I made sure to set the Samsung Eco setting when a 4K HDR source first, then set it with a 4K non-HDR source (like from YouTube since my 4K discs are all HDR), and then set it with a 1080 source. This worked for me. I believe the Samsung TV treats the 4K HDR and 4K non-HDR output like separate "virtual" inputs.
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post #9068 of 9789 Old 12-01-2018, 08:31 AM
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Hi. I am pleased to confirm the Sony UBP-X800 (US Version) is totally compatible with 220V. I took a huge giant leap of faith today and it's working perfectly! Thank you.
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post #9069 of 9789 Old 12-02-2018, 12:46 PM
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Newbie in HT world. In my, Sony UBP-X800 plays only the video part for demo files, such as Sony Food Fizzle HDR UHD 4K Demo, Dolby videos such as Dolby Atmos Sound Test in 4K HDR, etc. The video codec is VP9 and the audio codec is Opus. Is this player is not equipped with that codec or I need to update it?

It seems to have trouble in rendering HEVC HDR 10 + MLP FBA 16-ch audio.

Should I keep this player or replace it with a better one?

Any clarification is appreciated.
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post #9070 of 9789 Old 12-03-2018, 12:49 AM
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Quote:
Originally Posted by baddogud View Post
Newbie in HT world. In my, Sony UBP-X800 plays only the video part ?

It seems to have trouble in rendering HEVC HDR 10 + MLP FBA 16-ch audio.

Should I keep this player or replace it with a better one?

Any clarification is appreciated.
It will play the audio but not if the file is an MKV file from a USB stick.
I believe an MP4 file will work also a .TS file will work.
other may be able to explain better.

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post #9071 of 9789 Old 12-03-2018, 03:48 AM
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Playable formats are listednin user guide, from page 31
https://www.sony.co.uk/electronics/s.../46873101M.pdf

Dunno about MLP FBA 16-ch audio, I don’t see X800 supporting it in any form. But Dolby TrueHD 7.1 with Atmos is supported. BTW X800 only passes them through. But it won’t pass unsupported codecs.

Last edited by priitv8; 12-03-2018 at 03:51 AM.
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post #9072 of 9789 Old 12-03-2018, 06:32 AM
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Originally Posted by bernievink View Post
It will play the audio but not if the file is an MKV file from a USB stick.
I believe an MP4 file will work also a .TS file will work.
other may be able to explain better.
Thank you @bernievink for the response. Other MKV containers with AAC, MP3 are working just fine. But that's an important point. MP4 container is also working fine. Its just the Opus audio stream. Tonight I'm gonna try playing it directly from YouTube. Or else, change the container to MP4 with Opus in it and check it out.

I appreciate your time.

Last edited by baddogud; 12-03-2018 at 06:39 AM.
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post #9073 of 9789 Old 12-03-2018, 06:38 AM
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Originally Posted by priitv8 View Post
Playable formats are listednin user guide, from page 31
https://www.sony.co.uk/electronics/s.../46873101M.pdf

Dunno about MLP FBA 16-ch audio, I don’t see X800 supporting it in any form. But Dolby TrueHD 7.1 with Atmos is supported. BTW X800 only passes them through. But it won’t pass unsupported codecs.
Thank you for the quick response @priitv8 . It clarifies a lot. My Denon AVR-X3400H is not receiving any audio channels and "can't play audio" at the projector display. Let me try some of this 4K Demo Dolby Atmos videos directly from YouTube. And see if X800 passes it thru or not.

I appreciate your time.
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post #9074 of 9789 Old 12-03-2018, 09:07 AM
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i've had this player about a week and i'm finding the color to be way oversaturated. to the point where the picture often has an artificial look to it. i turned off deep color and set video to direct. what else can be done?

fyi - i'm experiencing this on blu-rays as i don't have a 4k display yet. i'm using a benq w1070.
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post #9075 of 9789 Old 12-03-2018, 10:27 PM
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Thank you for the quick response @priitv8 Let me try some of this 4K Demo Dolby Atmos videos directly from YouTube. And see if X800 passes it thru or not.
Let me know about the results then. To my knowledge, YouTube does not carry Atmos (or surround audio) in any form. I may be wrong about the YT TV, though.
You can get playable demos from:
https://www.dolby.com/us/en/guide/do...-trailers.html
https://thedigitaltheater.com/dolby-trailers/
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post #9076 of 9789 Old 12-03-2018, 10:53 PM
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Originally Posted by grubadub View Post
i've had this player about a week and i'm finding the color to be way oversaturated. to the point where the picture often has an artificial look to it. i turned off deep color and set video to direct. what else can be done?

fyi - i'm experiencing this on blu-rays as i don't have a 4k display yet. i'm using a benq w1070.
You have to leave Deep color on. Otherwise the UHD BD content will be output in only 8 bit. And it has to be output in 10 or 12 bit to be properly viewed. And since the X800 doesn't send out 10bit, 12 bit is the only option. And for that to happen, deep color needs to be set to Auto/on or whatever the setting says.

Deep color should be on and Direct mode as well. Are you sure it isn't your TV that is having issues or different settings for the color space being sent? Because I've never had any issue with it being over saturated when I used 444 output from the X800 with my Sony UHD TV. Or now sending 422 output from the X800 with my TCL UHD TV. That is unless the movie itself has over saturated colors. but then if that is the case, that is how it is supposed to look.

The UHD TVs typically have settings that can make things look over saturated if enabled. I know Sony has them as well as the TCL. But each manufacturer calls them something different.

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Last edited by aaronwt; 12-03-2018 at 10:58 PM.
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post #9077 of 9789 Old 12-04-2018, 07:01 AM
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Originally Posted by priitv8 View Post
Let me know about the results then. To my knowledge, YouTube does not carry Atmos (or surround audio) in any form. I may be wrong about the YT TV, though.
You can get playable demos from:
https://www.dolby.com/us/en/guide/do...-trailers.html
https://thedigitaltheater.com/dolby-trailers/
@priitv8 following up on the issue Dolby TrueHD pass thru for Sony UBP-X800. Previously, I had gotten those files from https://www.dolby.com/us/en/guide/do...-trailers.html. Player could only play the video part displaying audio format not supported. So, I tried playing similar demos from YouTube which on-screen it says Dolby Atmos and Dolby TrueHD but actually being played in stereo 2.0

So I went back to check what is the audio codec being used in those MKV files. It turned out all Atmos enabled demo files are coded with MLP FBA 8CH (aka Dolby TrueHD, DTS-HD High Resolution Audio).

My hunch is The HD Audio (Dolby Digital Plus, Dolby TrueHD, DTS-HD High Resolution Audio, DTS-HD Master Audio, Dolby Atmos and DTS:X) is not output by bitstream. Although other MKV files where audio codec used Dolby Digital, DTS, DTSNeo#6.0 were passed thru. The troubleshooting for this was mentioned in pg. 26 of the user manual hthttps://www.sony.co.uk/electronics.../46873101M.pdf
• Set [BD Audio MIX Setting] in [Audio Settings] to [Off] (page 21).
• Check that the AV amplifier (receiver) is compatible with each HD Audio format.

I did that, tried playing again and didn't work. I am using Denon AVR X3400H and would like to believe it is doing its job. I would love to try a standalone demo Dolby Atmos /DTS:X audio file that is coded with Dolby TrueHD or DTS-HD on the AVR itself to test its capability but I couldn't find one. Unfortunately, this AVR is not equipped to play MKV files.

What should I do? Return this copy? There are few discussion on the sony user forum that if the copy is unable to pass thru these set of codec then there could an issue with that particular copy of this BluRay player. Or, try something else I have a couple of days to return this item.
[Edit] https://us.community.sony.com/s/ques...language=en_US .
https://us.community.sony.com/s/ques...language=en_US


It looks like I know what I'm talking about but actually, I don't. I am spitting out what I read online last night but need to decide on this player. Go or no-go? Any expert opinion/help on this matter is much appreciated.

Last edited by baddogud; 12-04-2018 at 08:28 AM.
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post #9078 of 9789 Old 12-04-2018, 07:18 AM
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Originally Posted by aaronwt View Post
You have to leave Deep color on. Otherwise the UHD BD content will be output in only 8 bit. And it has to be output in 10 or 12 bit to be properly viewed. And since the X800 doesn't send out 10bit, 12 bit is the only option. And for that to happen, deep color needs to be set to Auto/on or whatever the setting says.

Deep color should be on and Direct mode as well. Are you sure it isn't your TV that is having issues or different settings for the color space being sent? Because I've never had any issue with it being over saturated when I used 444 output from the X800 with my Sony UHD TV. Or now sending 422 output from the X800 with my TCL UHD TV. That is unless the movie itself has over saturated colors. but then if that is the case, that is how it is supposed to look.

The UHD TVs typically have settings that can make things look over saturated if enabled. I know Sony has them as well as the TCL. But each manufacturer calls them something different.
thanks for the response. i haven't spun a UHD BD, only regular blu-rays.
i'll turn the deep color back on and see how it does.. pretty sure i have the color space set to auto. i'll check that.
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post #9079 of 9789 Old 12-04-2018, 07:51 AM
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Menu screen "Blinking" on Samsung TV

Last night I hooked up my new Sony UBP-X800 player to the new 65" Samsung Q6FN......when the Sony powered up, the player display screen would "Blink" on and off every few seconds. I was able to navigate the menu while blinking and play a test movie from an attached HDD. The movie came on and played perfectly until the end. Stopped the movie and when the player returned to its menu....the blinking resumed....any ides what setting need to be changed??
Oh, BTW, prior to getting the new tv mounted, I tried the Sony player hooked up to a 26" Visio monitor with no problems.
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post #9080 of 9789 Old 12-04-2018, 07:58 AM
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Originally Posted by Scott M View Post
I had a similar issue with my first X800 -- only it began failing to recognize 4K UHD discs only, but still played BD and DVDs. I ended up getting a warranty replacement from Sony.


My X800 froze last night while playing the UHD disc of Avengers: Infinity War. I had to pull the power cord. It's the first player freeze I have experienced in many months -- the first time since I turned off numerous background network settings. Hopefully it was a fluke.
What background network settings did you turn off??
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post #9081 of 9789 Old 12-04-2018, 08:00 AM
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Last night I hooked up my new Sony UBP-X800 player to the new 65" Samsung Q6FN......when the Sony powered up, the player display screen would "Blink" on and off every few seconds. I was able to navigate the menu while blinking and play a test movie from an attached HDD. The movie came on and played perfectly until the end. Stopped the movie and when the player returned to its menu....the blinking resumed....any ides what setting need to be changed??
Oh, BTW, prior to getting the new tv mounted, I tried the Sony player hooked up to a 26" Visio monitor with no problems.
I get the same issue from time to time and believe its the hdmi cable misbehaving. When I turn the player off and on again, issue goes away.

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post #9082 of 9789 Old 12-04-2018, 08:29 AM
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No, they're going to just replace it to see if that takes care of it. I'll let everyone know once I have the replacement in hand to confirm if it resolves the issue.
am curious about the blanking issue you had??
I just hooked mine up and the Home menu screen that comes up Blinks every few seconds....but a movie played from my attached HDD plays fine...
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post #9083 of 9789 Old 12-04-2018, 08:42 AM
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I get the same issue from time to time and believe its the hdmi cable misbehaving. When I turn the player off and on again, issue goes away.
Hmm..I bought an 8ft "Rocketfish 4K UHD and HDR cable" Certified premium 18Gbps that was highly rated on BB. I had read posts on here about using a good cable so I didnt even use my existing cables.
The strange thing is that once the movie started playing from the HDD, no more blinking...
If all else fails, I will go buy another cable to test

What cables are recommended?
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post #9084 of 9789 Old 12-04-2018, 09:14 AM
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Hmm..I bought an 8ft "Rocketfish 4K UHD and HDR cable" Certified premium 18Gbps that was highly rated on BB. I had read posts on here about using a good cable so I didnt even use my existing cables.
The strange thing is that once the movie started playing from the HDD, no more blinking...
If all else fails, I will go buy another cable to test

What cables are recommended?
Blue jeans cable FE Series

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post #9085 of 9789 Old 12-04-2018, 10:54 AM
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What background network settings did you turn off??

I turned off the following network features, all under the Setup menu:
  • Under Network Settings, turned OFF Auto Home Network Access
  • Under Network Settings, turned OFF Remote Start
  • Under System Settings, turned OFF Software Update Notification (you can still check manually)
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post #9086 of 9789 Old 12-04-2018, 11:16 AM
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Hmm..I bought an 8ft "Rocketfish 4K UHD and HDR cable" Certified premium 18Gbps that was highly rated on BB. I had read posts on here about using a good cable so I didnt even use my existing cables.
The strange thing is that once the movie started playing from the HDD, no more blinking...
If all else fails, I will go buy another cable to test

What cables are recommended?
I solved the problem....it appears to be on the Samsung side side not the Sony side..

As it turns out, the HDR setting for the HDMI port in question was ON....I turned it off and the Sony player Home menu stopped blinking....turned the HDR ON again and the blinking resumed.
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post #9087 of 9789 Old 12-04-2018, 03:41 PM
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I solved the problem....it appears to be on the Samsung side side not the Sony side..

As it turns out, the HDR setting for the HDMI port in question was ON....I turned it off and the Sony player Home menu stopped blinking....turned the HDR ON again and the blinking resumed.
Turning off HDR on the input to the TV is not really a fix. I want my HDR (or Dolby Vision).

I have the same Sony x800 menu flashing issue on my 2016 LG OLED. The Sony works great playing discs, but the menu continues to flash at random times.
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post #9088 of 9789 Old 12-04-2018, 04:46 PM
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Can somebody clarify this Auto 1 and Auto 2 options. Just written weirdly... I have a Samsung 4K TV but want the player to upscale and not the tv. I already have the resolution set to 4K.

"[4K Upscale Setting]
[Auto1]: Outputs 2K (1920 × 1080) video signals during video playback and 4K video signals during photo play when connecting to a Sony 4K-compatible equipment.
Outputs 4K video signals when connecting to a non-Sony 4K-compatible equipment.
This setting does not work for 3D video image playback."

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post #9089 of 9789 Old 12-05-2018, 03:43 AM
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Auto 1 upscales anything less than 1080p to 4K and sends 1080p and 4K "as-is" if the player detects a Sony TV connected.
Auto2 upscales everything to 4K, Auto1 works the same if a non-Sony set is connected.

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post #9090 of 9789 Old 12-05-2018, 08:27 AM
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Quote:
Originally Posted by flyinion View Post
Oh! Apparently the Amazon app does do Atmos on this player. My wife turned on the new Jack Ryan series and I couldn't quite see the front panel so I turned on the info thing on screen and it said it was playing Atmos!


Sent from my iPad using Tapatalk
Is Jack Ryan still available with Atmos through this player?
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4kupscale , 5040 , dsf , Epson , problem , Sony , sony ubp-x800 , streaming music , surround decode , ubp-ux80 , ubp-x1000es , x800

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