I have been having constant issues with my player since I got it in January of this year. I have the Sony XBR75Z9D, and initially bought the 800 Bluray player at Best Buy, but then exchanged it for the 700 about 2 weeks later to get Dolby Vision. I had no issues with the 800, but on the 700 I started getting random lockups mid-movie when playing discs, which seemed to get worse and worse. I saw several reports of other users complaining about the same issue, so went through all the troubleshooting steps they had posted they tried, or Sony had them try, including menu item settings including I had set Enhanced on HDMI 2 and 3, different HDMI cables, connecting directly to the TV instead of through the pre-amp, even tried the questionable "bypass your surge protector and plug it directly into the wall". Finally I bought a second 700 to try, and that had the same lockup problem so I returned it immediately, keeping the original.
I finally called Sony and went through all the steps I had tried, the tech had me try one more thing: try streaming options and see if the player still locks up. Even though I use the TV for streaming, I tested and lo and behold, it locked up again. The tech then said I had done everything that was on their list, so they were going to exchange it for another 700. I packed everything up, hooked up my old Sony 3D 1080p player and shipped off the 700. I do have to admit, it was wonderful having my old 3D player back, no issues at all, other than I couldn't play 4K content.
Fast forward to getting the replacement 700, no other changes to my systems from the first two 700s, and I am having now having the same intermittent issue paulman182 is having. Intermittently the player doesn't recognize I have a 3D setup, or that I have a 4K setup, or no sound, and I have to turn the 700 off and on again, sometimes that works and sometimes I have to restart it a couple of times. Recently, it has started to lockup again on a couple of movies, not as often as before, but still annoying. So, now I am starting to get the original problem back, plus some interesting new ones.
I've read some users simply can't get this player to stop locking up during movies and their only solution is to buy a completely different model, I understand some will auto-detect Dolby Vision now, which sounds wonderful. So, if I want to try to resolve this by Christmas, any suggestions? I figure my options are: 1) Keep pursuing getting this 700 working with Sony (it's still under warranty), 2) Buy a different 4K & 3D model, one that also automatically detects Dolby Vision or 3) Hook up my old Sony 3D player which works beautifully and buy a kick ass 4K Blu-ray player that is dedicated to 4K only and auto-detects Dolby Vision.
So, any suggestions? If it's best to write off the 700 and buy a completely different brand/model, any suggestions for that perfect model to pair with the Z9D?