OFFICIAL Sony UBP-X700 Owners Thread (No Price Talk) - Page 114 - AVS Forum | Home Theater Discussions And Reviews
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post #3391 of 3469 Old 10-21-2019, 07:14 AM
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Originally Posted by shark91962 View Post
You also have the X1 Extreme processor in your X900F cassnlogan, so your best bet is to turn off 4K upscaling in the X700 menu to allow the TV to handle it. Sony has always been known for excellent upscaling of HD sources.
You can't turn off upscaling on the X700 player since it doesn't have a "source direct" output mode. My advice is to select "automatic".
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post #3392 of 3469 Old 10-24-2019, 06:41 PM
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Sony UBP X700 - Unexplained Error

I have about a year old UBP X700 and the device is extremely glitchy. Latest is that it is giving me an "unknown USB device error" when no USB device is attached to the player. Is this a common problem? On average I am having to unplug and replug the device in about once a week to re-set/re-boot it, due to issues at power on; such as apps failing to load or the whole player just freezes entirely. It's aggravating. This product generally gets very good reviews.
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post #3393 of 3469 Old 10-24-2019, 07:19 PM
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Originally Posted by John Dewar View Post
I have about a year old UBP X700 and the device is extremely glitchy. Latest is that it is giving me an "unknown USB device error" when no USB device is attached to the player. Is this a common problem? On average I am having to unplug and replug the device in about once a week to re-set/re-boot it, due to issues at power on; such as apps failing to load or the whole player just freezes entirely. It's aggravating. This product generally gets very good reviews.
Sounds like a warranty issue.
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post #3394 of 3469 Old 10-24-2019, 09:28 PM
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Can you force it to do 4:2:0 instead of 4:2:2?

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post #3395 of 3469 Old 10-25-2019, 08:19 AM
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Can you force it to do 4:2:0 instead of 4:2:2?
I don't think so. It's probably because 4:2:0 is not part of the HDMI specifications for 24 hz sources. You could try turning off 24 Hz support and see what happens.
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post #3396 of 3469 Old 10-26-2019, 03:40 PM
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Can this play Region B regular BR discs?
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post #3397 of 3469 Old 10-26-2019, 04:07 PM
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Can this play Region B regular BR discs?
Stock..NO

UHD Blu is region free but the player will still be region locked for HD Blu unless modded.

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post #3398 of 3469 Old 10-27-2019, 02:20 AM
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You’d need to get one from europe but then you’ll get only region B playback. There are multiregion mods available but as I understand then you’ll become dependent on the firmware releases of the mod vendor, and can no longer update from sony sites.
Region designation on my previous x700:
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post #3399 of 3469 Old 10-28-2019, 12:18 AM
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Originally Posted by HypnoticSpeck View Post
I have been having constant issues with my player since I got it in January of this year. I have the Sony XBR75Z9D, and initially bought the 800 Bluray player at Best Buy, but then exchanged it for the 700 about 2 weeks later to get Dolby Vision. I had no issues with the 800, but on the 700 I started getting random lockups mid-movie when playing discs, which seemed to get worse and worse. I saw several reports of other users complaining about the same issue, so went through all the troubleshooting steps they had posted they tried, or Sony had them try, including menu item settings including I had set Enhanced on HDMI 2 and 3, different HDMI cables, connecting directly to the TV instead of through the pre-amp, even tried the questionable "bypass your surge protector and plug it directly into the wall". Finally I bought a second 700 to try, and that had the same lockup problem so I returned it immediately, keeping the original.

I finally called Sony and went through all the steps I had tried, the tech had me try one more thing: try streaming options and see if the player still locks up. Even though I use the TV for streaming, I tested and lo and behold, it locked up again. The tech then said I had done everything that was on their list, so they were going to exchange it for another 700. I packed everything up, hooked up my old Sony 3D 1080p player and shipped off the 700. I do have to admit, it was wonderful having my old 3D player back, no issues at all, other than I couldn't play 4K content.

Fast forward to getting the replacement 700, no other changes to my systems from the first two 700s, and I am having now having the same intermittent issue paulman182 is having. Intermittently the player doesn't recognize I have a 3D setup, or that I have a 4K setup, or no sound, and I have to turn the 700 off and on again, sometimes that works and sometimes I have to restart it a couple of times. Recently, it has started to lockup again on a couple of movies, not as often as before, but still annoying. So, now I am starting to get the original problem back, plus some interesting new ones.

I've read some users simply can't get this player to stop locking up during movies and their only solution is to buy a completely different model, I understand some will auto-detect Dolby Vision now, which sounds wonderful. So, if I want to try to resolve this by Christmas, any suggestions? I figure my options are: 1) Keep pursuing getting this 700 working with Sony (it's still under warranty), 2) Buy a different 4K & 3D model, one that also automatically detects Dolby Vision or 3) Hook up my old Sony 3D player which works beautifully and buy a kick ass 4K Blu-ray player that is dedicated to 4K only and auto-detects Dolby Vision.

So, any suggestions? If it's best to write off the 700 and buy a completely different brand/model, any suggestions for that perfect model to pair with the Z9D?
I'm using both the 800 MK I and the 700 with my Z9D 75", no issues... it might freeze once in 6mths, but it hasn't done so recently actually.
I get to use the same remote for the TV and my player. It's been fuss free. Bear in mind, I don't load anything on my TV, it's not even connected to the internet.
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post #3400 of 3469 Old 10-28-2019, 02:00 PM
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Knowing Sony, is there any chance they develop a Disney+ app for the x700? My money is on No, but I am hopeful.
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post #3401 of 3469 Old 10-28-2019, 02:52 PM
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Knowing Sony, is there any chance they develop a Disney+ app for the x700? My money is on No, but I am hopeful.
Very unlikely

With Blu-ray players, you typically don't get new apps beyond what was there at the start.

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post #3402 of 3469 Old 10-28-2019, 07:08 PM
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I bought the Sony X700 earlier this year. I understand that there has been a/some FW for this unit. I'm not sure how Sony handles the FWs on units sold after the FW is released. If I buy a unit after the FW release date, will my unit automatically have the latest FW?

Secondly, I have the Panasonic 820 and I had to make the change to the unit to have bitstream for Dolby Atmos and DTS:X. As I read the manual, it appears that the unit comes with bitstream being the default. I had to make the same changes to my Samsung M8500, so it appears that it is backward for the X700, so that I don't have to make any changes for bitstream.

I have 3 4K HDR units because some movies look better on the different units.

I have the Yamaha Aventage RX-A3070 AVR and the Yamaha Aventage RX-A3010 for my backup amplifier so that I am set up with 7.1.4. I only have one subwoofer now that is great for my theater. I may get another one later. As I have said, I have 3 4k HDR units. I the Optoma UHD60 4K Ultra HD Home Theater Projector. I have classic speaker that are bout 30 years old and have been re-conditioned with my front L/R Klipsch floor standing, JBL L110 for surround L/R, Polk wall mounted speakers for rear surround L/R. My center speaker is another oldie but great, a Yamaha. For my Front Presence L/R and Rear Presence L/R, I have Polk In wall speakers that are about 80 inches from the floor. My Theater is 16' X 16' and a have a manual, pull-down screen that is about 170" wide and about 6' high. My only partner to watch movies is a 2 year old tabby that I picked up when he was about 8 weeks old and was trying to cross a highway.

I would like confirmation on the current status of the X700 if someone can spare the time to let me know the current FW
Thanks
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post #3403 of 3469 Old 10-29-2019, 06:47 AM
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Originally Posted by jdhelaman View Post
i bought the sony x700 earlier this year. I understand that there has been a/some fw for this unit. I'm not sure how sony handles the fws on units sold after the fw is released. If i buy a unit after the fw release date, will my unit automatically have the latest fw?

Secondly, i have the panasonic 820 and i had to make the change to the unit to have bitstream for dolby atmos and dts:x. As i read the manual, it appears that the unit comes with bitstream being the default. I had to make the same changes to my samsung m8500, so it appears that it is backward for the x700, so that i don't have to make any changes for bitstream.

I have 3 4k hdr units because some movies look better on the different units.

I have the yamaha aventage rx-a3070 avr and the yamaha aventage rx-a3010 for my backup amplifier so that i am set up with 7.1.4. I only have one subwoofer now that is great for my theater. I may get another one later. As i have said, i have 3 4k hdr units. I the optoma uhd60 4k ultra hd home theater projector. I have classic speaker that are bout 30 years old and have been re-conditioned with my front l/r klipsch floor standing, jbl l110 for surround l/r, polk wall mounted speakers for rear surround l/r. My center speaker is another oldie but great, a yamaha. For my front presence l/r and rear presence l/r, i have polk in wall speakers that are about 80 inches from the floor. My theater is 16' x 16' and a have a manual, pull-down screen that is about 170" wide and about 6' high. My only partner to watch movies is a 2 year old tabby that i picked up when he was about 8 weeks old and was trying to cross a highway.

I would like confirmation on the current status of the x700 if someone can spare the time to let me know the current fw
thanks
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post #3404 of 3469 Old 10-29-2019, 03:07 PM
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I've been comparing the Sony x700, x800m2, and the panasonic 820. Does anyone have any advice on the best choice? I'm currently using an xbox one x as my 4k player. Will any of these be a significant improvement?

I have a vizio px65 quantum and also a TCL p605. I'll most likely use the player with both TV's. I also have a lot of my 4k movies converted to mkv files. Will any of the players play the mkv's as hdr/dolby vision as well as the atmos or dts x tracks through usb or dlna? The xbox one x won't even play the mkv files in hdr...plugging the usb drive directly into my vizio has allowed hdr, but then I am using ARC to send the audio to my avr and having to use dolby surround and neural x...which the pioneer elite does a decent job with.

Thanks!
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post #3405 of 3469 Old 10-29-2019, 03:57 PM
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WoW! I finally got my X700 set up, especially with the latest FW. I am very fortunate to have set up almost all of my A/V equipment set up on my network. It was very simple to put the latest Firmware on my X700. I didn't realize that I had everything set up on the network. We are lucky that our Telephone company is customer owned, because we get some of the best people to run the corporation. Their Techies are great too. If I have a problem, I just call them and have never been on hold more than a couple of minutes. If it looks like they are swamped, they get my name and number and call me back. They were good at that. They have helped me with my equipment that has nothing to do with the telephone company. When I set up my speakers and cables, they came to my home and walked me through it, to teach me how to do it, rather than them doing it. My education by them has been great. They believe that if they help us and teach us, we won't have to get their help, which I really appreciate. When I got lost getting some new equipment, one of their top techs came to my home after 6PM to teach me. You can't beat that type of education. In the long run, they are saving the company time and money.
Anyway, I was a little lost getting my X700 set up. I gave them a call and they reminded me of some of the things they taught, rather than doing it, I was reminded how to do it.
I mentioned earlier that I have the Panasonic 820, the Samsung M8500, and the Sony X700. I don't know why Panasonic and Samsung, required the user to set up the system to Bitstream, whereas, Sony had already done their homework and the X700 was already set up with Bitstream as it is the most used. As far as my favorite of the 3, I really don't have one.
Thanks to all of you for your help. It was directed at me in particular, but, believe it or not, I scanned all 114 pages to find out how to set up the X700. I hope you can enjoy the X700 as much as I am. I just finished watching Black Panther in Dolby Atmos. I watched it the first time in PCM that made me hate the movie, the machine, and the company, until I watched it in Atmos.
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post #3406 of 3469 Old 10-31-2019, 10:31 PM
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Originally Posted by aalb1970 View Post
You can't turn off upscaling on the X700 player since it doesn't have a "source direct" output mode. My advice is to select "automatic".
Yeah, that's incorrect. There is no "automatic" setting for 4K upscaling. You may be confusing this with Output Video Resolution or some other setting. The choices are 'Auto1': sends a 2K 1920×1080p signal to compatible Sony TVs (4K to all other brands) which allows the Sony display to upscale it, 'Auto2': which upscales all video to 4K within the X700, and 'Off', which is self-explanatory, meaning the X700 will not upscale the image to 4K, only pass the image through unchanged to the display. Sony doesn't use "Source Direct" terminology for this setting, but it's essentially the same thing. > P. 20 of the X700 manual on .pdf

Last edited by shark91962; 10-31-2019 at 11:33 PM.
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post #3407 of 3469 Old 10-31-2019, 11:30 PM
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Originally Posted by PlanetAVS View Post
Assuming that you have tried factory resets and the new cables you have been using are CERTIFIED premium HDMI cables (yes the "certified" designation matters), I'd switch players. Keep in mind that you'll need to select a player compatible with the Sony Dolby Vision profile on your Z9D. Only the Sonys (with no auto DV detection) and the Panasonic UB820 will fit the bill (under $500)
@HypnoticSpeck
Sounds like you have some seriously bad luck as I can assure you that my X700 has worked flawlessly with my Z9D for many months. My unit is plugged directly into my HDMI 2 port, the only available 4K/60/4:4:4 port since I am using the HDMI 3 port with it's ARC function for my Yamaha Atmos soundbar. Why Sony stubbornly only made 2 of 4 HDMI ports full-bandwidth on a flagship TV is anyone's guess. As suggested, the UB820 is an excellent unit, especially if you have need for it's extensive feature set.

Last edited by shark91962; 10-31-2019 at 11:42 PM.
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post #3408 of 3469 Old 11-01-2019, 03:02 AM
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Originally Posted by shark91962 View Post
@HypnoticSpeck
Sounds like you have some seriously bad luck as I can assure you that my X700 has worked flawlessly with my Z9D for many months. My unit is plugged directly into my HDMI 2 port, the only available 4K/60/4:4:4 port since I am using the HDMI 3 port with it's ARC function for my Yamaha Atmos soundbar. Why Sony stubbornly only made 2 of 4 HDMI ports full-bandwidth on a flagship TV is anyone's guess. As suggested, the UB820 is an excellent unit, especially if you have need for it's extensive feature set.
Yes, these type of decisions smack of penny pinching in the extreme. And to not give the X700 automatic Dolby Vision is another example. What were Sony's engineers thinking of ? It would also be nice if the unit played Atmos files in an mkv folder. Other than those two issues I can't fault the X700.
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post #3409 of 3469 Old 11-01-2019, 10:12 PM
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Need some help here with Atmos because I'm racking my brain...

My setup is X700 -> Denon X3600H -> LG C8. No matter what I do, I can't get the X700 to output Atmos to the Denon.

I know Atmos works on the Denon, because if I watch my Apple TV 4K the Denon shows "Atmos" on the front display. But when watching 4k discs w/ Atmos on the X700, the Denon only ever shows "TrueHD" on the front, and only shows as receiving a TrueHD 7.1 signal.

I've tried toggling every relevant Audio or HDMI setting on the X700 on and off. I've tried turning the 3 devices on in different orders. No matter what, the Denon still only shows TrueHD.

Now, if I have the X700 and LG C8 (which supports Atmos input) on, but the Denon *off* so it's in bypass mode, the LG C8 shows that it's getting at Atmos signal from the X700 and plays it through its internal speakers. So all the cables seem to be fine. But as soon as I turn the Denon back on, the Denon only shows as getting TrueHD.

It seems like there's some sort of negotiation failure between the Denon and the X700, where the player doesn't recognize the receiver as supporting Atmos, so only ever sends it TrueHD.

Any ideas would be appreciated, cuz I'm all out!
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post #3410 of 3469 Old 11-02-2019, 02:53 AM
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Any ideas would be appreciated, cuz I'm all out!

If you get nothing here on the Sony 700-->DenonAVR front, I would shoot Denon customer support an email, ask them if your model supports the "Sony-ized Dolby Atmos profile".
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post #3411 of 3469 Old 11-02-2019, 02:56 AM
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If you get nothing here on the Sony 700-->DenonAVR front, I would shoot Denon customer support an email, ask them if your model supports the "Sony-ized Dolby Atmos profile".
What's Sony-ized Atmos? I thought that was only for Dolby Vision.

Anyway, my Denon X1300W works just fine with Atmos from this player, and I believe their receiver is a higher end model than mine.

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post #3412 of 3469 Old 11-02-2019, 03:19 AM
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What's Sony-ized Atmos? I thought that was only for Dolby Vision.

Anyway, my Denon X1300W works just fine with Atmos from this player, and I believe their receiver is a higher end model than mine.

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Yeah, same here, I agree. My thinking was that you gotta tickle them with something. But since you say your Sony to Denon situation is working fine, I dunno, other than make sure both have updated firmwares.
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post #3413 of 3469 Old 11-02-2019, 09:23 AM
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If you get nothing here on the Sony 700-->DenonAVR front, I would shoot Denon customer support an email, ask them if your model supports the "Sony-ized Dolby Atmos profile".
Yeah, I'll try Denon support, maybe they have some idea. Never heard of a Sony version of Atmos, though I know that's a thing for Vision.

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Anyway, my Denon X1300W works just fine with Atmos from this player, and I believe their receiver is a higher end model than mine.
Yeah, the Denon is a new 2019 model, and I believe the X3000 line would be a higher series than the X1000 line, so I would have expected it to work.
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post #3414 of 3469 Old 11-02-2019, 04:20 PM
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Originally Posted by willdude View Post
Need some help here with Atmos because I'm racking my brain...

My setup is X700 -> Denon X3600H -> LG C8. No matter what I do, I can't get the X700 to output Atmos to the Denon.

I know Atmos works on the Denon, because if I watch my Apple TV 4K the Denon shows "Atmos" on the front display. Buhen watching 4k discs w/ Atmos on the X700, the Denon only ever shows "TrueHD" on the front, and only shows as receiving a TrueHD 7.1 signal.

I've tried toggling every relevant Audio or HDMI setting on the X700 on and off. I've tried turning the 3 devices on in different orders. No matter what, the Denon still only shows TrueHD.

Now, if I have the X700 and LG C8 (which supports Atmos input) on, but the Denon *off* so it's in bypass mode, the LG C8 shows that it's getting at Atmos signal from the X700 and plays it through its internal speakers. So all the cables seem to be fine. But as soon as I turn the Denon back on, the Denon only shows as getting TrueHD.

It seems like there's some sort of negotiation failure between the Denon and the X700, where the player doesn't recognize the receiver as supporting Atmos, so only ever sends it TrueHD.

Any ideas would be appreciated, cuz I'm all out!
I had this problem with my x700 > Denon 4400H. It might be an issue with my AVR but I was only able to get True HD from my DVD input (HDMI 2). I ended up switching to the Aux2 input which triggered the ATMOS indicator. I haven't addressed the DVD input yet, and may do so before the warranty expires. You might want to try this if you haven't already.
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post #3415 of 3469 Old 11-02-2019, 04:39 PM
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Yes try different HDMI ports. I know I wasn't able to get HDR out of the AUX port when I tried it with my PS4 at the time

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post #3416 of 3469 Old 11-02-2019, 08:24 PM
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I had this problem with my x700 > Denon 4400H. It might be an issue with my AVR but I was only able to get True HD from my DVD input (HDMI 2). I ended up switching to the Aux2 input which triggered the ATMOS indicator. I haven't addressed the DVD input yet, and may do so before the warranty expires. You might want to try this if you haven't already.
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Yes try different HDMI ports. I know I wasn't able to get HDR out of the AUX port when I tried it with my PS4 at the time
Hm, an interesting idea, but no dice. I didn't put much thought into what I plugged into what input, so my Sony was plugged into the first labeled "CBL/SAT". So I tried moving it to the ones labeled "DVD", "Blu-ray", and "Aux2", but only get TrueHD from any. (In fact the "DVD" input is where I have my Apple TV 4k plugged in, from which I do get Atmos on the receiver.)
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post #3417 of 3469 Old 11-03-2019, 05:01 PM
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Hm, an interesting idea, but no dice. I didn't put much thought into what I plugged into what input, so my Sony was plugged into the first labeled "CBL/SAT". So I tried moving it to the ones labeled "DVD", "Blu-ray", and "Aux2", but only get TrueHD from any. (In fact the "DVD" input is where I have my Apple TV 4k plugged in, from which I do get Atmos on the receiver.)
Here's a crazy thought: Do you have a multi-zone config? I remember some receiver dumbing down the audio stream because my Zone 2 was still on, and that "violated" DRM rules. Though I would expect that to affect True-HD as well.
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post #3418 of 3469 Old 11-04-2019, 05:26 AM
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Here's a crazy thought: Do you have a multi-zone config? I remember some receiver dumbing down the audio stream because my Zone 2 was still on, and that "violated" DRM rules. Though I would expect that to affect True-HD as well.
I'll have to take a look. I have it set to the default "7.1 + Zone 2" amp config, though I don't actually have any Zone 2 speakers. Though if this were the case, I don't know why Atmos would work from the Apple TV 4k.
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post #3419 of 3469 Old 11-04-2019, 05:42 AM
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I'll have to take a look. I have it set to the default "7.1 + Zone 2" amp config, though I don't actually have any Zone 2 speakers. Though if this were the case, I don't know why Atmos would work from the Apple TV 4k.
Do you not actually have an Atmos speaker setup? Because if not, then there's literally no difference between Atmos and TrueHD

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post #3420 of 3469 Old 11-04-2019, 06:02 AM
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Do you not actually have an Atmos speaker setup? Because if not, then there's literally no difference between Atmos and TrueHD
I realize that - my speaker setup is 5.1 now, but I'm planning on upgrading to Atmos soon, so I'm trying to make sure Atmos will work from all sources. If the Denon receives Atmos from the Apple TV 4k, and the LG TV (just using its 2 built-in speakers) receives Atmos from the Sony, then why wouldn't the Denon receive Atmos from the Sony?
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