Originally Posted by m0j0
Are you using a device other than listed below? If so, then you might not be able to get Netflix in Atmos. Don't know if this list is being updated or changed but this is how it was back in late 2018 / early 2019.
1. Check Compatibility
The following devices support 'Dolby ATMOS' with Netflix:
● Sony BRAVIA Android TVs (2018 models or newer)
● LG OLED TVs (2017 models or newer)
● Xbox One S, Xbox One Xand Xbox One
● Windows 10 app (Windows 10 RS3 Build 16299 or later)
Edit: Looks like Apple TV has also been added to the list.
Same issue here. I have an LG C7, and have no problem getting ATMOS through the C7 NETFLIX app.
I have tried several different configurations, including HDMI video to C7 and HDMI Audio to receiver (Onkyo TX-RZ810), HDMI Video and Audio only to C7, C7 set to internal speakers only (which ensures ATMOS is enabled and not dependent on handshake with Onkyo).
I've swapped cables around (all are Monoprice certified cables) and upgraded firmware on all devices.
I am using "Bright" as my test movie, and it displays as DV and ATMOS in the C7 movie listing, but only 5.1 in the 820 app.
I have pretty much given up on it. It would be nice to have full functionality from one device, but it's not a deal breaker. It stills plays 4K movies better than my old Oppo 103.
I keep following this thread just to see if Panasonic provides a fix or someone locates a hidden setting to resolve this issue.
I seem to recall Denon owners seem to have better luck with ATMOS, so if that can be confirmed, it might be time to start grilling Onkyo. But, again, I have no issues with my C7 app, especially with the Onkyo powered off. The C7 will display both DV and ATMOS on pop-up screen with Onkyo off/disconnected, but display only DV when the Onkyo is conected/on. The Onkyo will still detect and decode the ATMOS audio (although I sometimes have to play with the Onkyo front panel to get ANY ATMOS audio. May be time to upgrade to Denon??)