Official Panasonic DP-UB820/824 Owner's Thread (No Price Talk) - Page 148 - AVS Forum | Home Theater Discussions And Reviews
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post #4411 of 4812 Old 05-13-2019, 11:10 PM
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That's good news. Where do you get the hex codes from?
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post #4412 of 4812 Old 05-14-2019, 05:45 AM
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Anyone else have freezes playing black hawk down? Mine would freeze everything 15 minutes or so. I ordered a replacement disc, but I saw on other forums people having freezing with that disc and the 820.
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post #4413 of 4812 Old 05-14-2019, 05:57 AM
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My black Hawk Down played flawlessly on my 820, the theatrical cut not the extended.
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post #4414 of 4812 Old 05-14-2019, 06:52 AM
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Originally Posted by curlyjive View Post
Anyone else have freezes playing black hawk down? Mine would freeze everything 15 minutes or so. I ordered a replacement disc, but I saw on other forums people having freezing with that disc and the 820.
I watched the Extended Cut and had no freezes but did notice some very subtle lag at certain parts, which I presume is due to the seamless branching. The most noticeable was during the firefight where the soldier had to pick up an arm.

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post #4415 of 4812 Old 05-14-2019, 07:02 AM
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Originally Posted by monkaquinas View Post
I watched the Extended Cut and had no freezes but did notice some very subtle lag at certain parts, which I presume is due to the seamless branching. The most noticeable was during the firefight where the soldier had to pick up an arm.
I'm guessing it is that as well. Mine would freeze for about 2 seconds and then continue. The first scene was when the are in the helicopter talking about how the water is warm and full of sharks. The freeze happens when it cuts to the next scene....whether it is the extended or standard cut.


Is there a good way to get this kind of information to Panasonic?
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post #4416 of 4812 Old 05-14-2019, 07:03 AM
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post #4417 of 4812 Old 05-14-2019, 11:12 AM
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Originally Posted by curlyjive View Post
Anyone else have freezes playing black hawk down? Mine would freeze everything 15 minutes or so. I ordered a replacement disc, but I saw on other forums people having freezing with that disc and the 820.

Mine freezes in the same places unless I select the DTS Master 5.1.


The presence of both seamless branching and Atmos plus the use of the dual HDMI outputs might be creating the problem in my set-up. Fortunately, I can work around it. The other title that causes the same problem is The Professional, which doesn't have an alternate hi-res soundtrack. I can default the 820 to send lower res and I can view without a problem.


I think that I'll have to troubleshoot by taking the dual-HDMI out of the equation. I suppose my Prepro could be the culprit even though I'm not even sending video to it.


I own nearly 150 UHDs. This is thankfully very, very uncommon!

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post #4418 of 4812 Old 05-14-2019, 11:22 AM
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Originally Posted by jh901 View Post
Mine freezes in the same places unless I select the DTS Master 5.1.


The presence of both seamless branching and Atmos plus the use of the dual HDMI outputs might be creating the problem in my set-up. Fortunately, I can work around it. The other title that causes the same problem is The Professional, which doesn't have an alternate hi-res soundtrack. I can default the 820 to send lower res and I can view without a problem.


I think that I'll have to troubleshoot by taking the dual-HDMI out of the equation. I suppose my Prepro could be the culprit even though I'm not even sending video to it.


I own nearly 150 UHDs. This is thankfully very, very uncommon!

Interesting. I didn't try the DTSMA 5.1 track. I will try that and see what happens. This is the first disc I've ever had an issue with. I am running dual HDMI outs as well for split audio/video.
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post #4419 of 4812 Old 05-14-2019, 11:50 AM
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Originally Posted by curlyjive View Post
Interesting. I didn't try the DTSMA 5.1 track. I will try that and see what happens. This is the first disc I've ever had an issue with. I am running dual HDMI outs as well for split audio/video.

Please do follow up here.


Did you play The Professional yet? It is a Sony release as well. Some of the best image quality to be released on UHD and perhaps the best 35mm anamorphic example. It's a stunner! Great film (from Luc Besson)!! That's the other title I've had the same exact problem with.

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post #4420 of 4812 Old 05-14-2019, 12:02 PM
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I also have two freeze up on my UB820 using dual HDMI cables while watching the extended version. Didn't try the theatrical version. All the reviews I read from various sites cited no playback issues with BHD interesting.
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post #4421 of 4812 Old 05-14-2019, 12:36 PM
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Originally Posted by jh901 View Post
Please do follow up here.


Did you play The Professional yet? It is a Sony release as well. Some of the best image quality to be released on UHD and perhaps the best 35mm anamorphic example. It's a stunner! Great film (from Luc Besson)!! That's the other title I've had the same exact problem with.
I don't have that title.

It's also odd that I had freezes way more often than most reported. I did get a replacement from amazon that I need to test tonight as well as testing a different audio mix on the original one.
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post #4422 of 4812 Old 05-14-2019, 12:42 PM
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Originally Posted by Al Kuenster View Post
I also have two freeze up on my UB820 using dual HDMI cables while watching the extended version. Didn't try the theatrical version. All the reviews I read from various sites cited no playback issues with BHD interesting.

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No conclusions yet. Try The Professional. It's reference quality and a great film. Must own!


If you or anyone else can easily test single HDMI, then please do so. I haven't ruled anything out yet. Some could have damaged discs. Maybe I have some weird Prepro hiccup, which wouldn't make sense to me, but it's HDMI....

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post #4423 of 4812 Old 05-14-2019, 12:48 PM
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Newb question: What is the point of running Dual HDMI? I assume 1 is Audio only to PrePro and 1 goes to Monitor/projector, but I'm not sure what the gain is ?
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post #4424 of 4812 Old 05-14-2019, 12:51 PM
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Originally Posted by rcsauvag View Post
Newb question: What is the point of running Dual HDMI? I assume 1 is Audio only to PrePro and 1 goes to Monitor/projector, but I'm not sure what the gain is ?
Generally used by folks who don't have an AVR/PrePro that's capable of handling 4k video.
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post #4425 of 4812 Old 05-14-2019, 02:11 PM
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Originally Posted by curlyjive View Post
Quote:
Originally Posted by jh901 View Post
Please do follow up here.


Did you play The Professional yet? It is a Sony release as well. Some of the best image quality to be released on UHD and perhaps the best 35mm anamorphic example. It's a stunner! Great film (from Luc Besson)!! That's the other title I've had the same exact problem with.
I don't have that title.

It's also odd that I had freezes way more often than most reported. I did get a replacement from amazon that I need to test tonight as well as testing a different audio mix on the original one.
Tried the replacement disc. Same issue. Tried one known scene that always freezes with dtsma 5.1 and it did not freeze.

I also am outputting pcm. I don't how many do as well but one thing I hate about the 820 is it up converts all 5.1 uhd titles to 7.1 even with that setting turned off in the 820 hdmi settings.

I have had occasional popping and cracking with Bitstream so I don't like risking my speakers. My denon 2808 should not have the dts bomb issue either.
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post #4426 of 4812 Old 05-14-2019, 02:30 PM
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My black Hawk Down played flawlessly on my 820, the theatrical cut not the extended.
I had no trouble with the extended cut. If there was a slight pause branching from the main film to the extended parts, I didn't notice.
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post #4427 of 4812 Old 05-14-2019, 02:33 PM
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Generally used by folks who don't have an AVR/PrePro that's capable of handling 4k video.
Some connect the video directly to the TV and the audio to the AVR, even if the AVR is 4k compatible. That is to avoid any video processing by the AVR. (I believe that some happens in passthrough even without scaling; it's not a passive process.)

I don't do it.
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post #4428 of 4812 Old 05-14-2019, 03:01 PM
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Originally Posted by curlyjive View Post
Tried the replacement disc. Same issue. Tried one known scene that always freezes with dtsma 5.1 and it did not freeze.

I also am outputting pcm. I don't how many do as well but one thing I hate about the 820 is it up converts all 5.1 uhd titles to 7.1 even with that setting turned off in the 820 hdmi settings.

I have had occasional popping and cracking with Bitstream so I don't like risking my speakers. My denon 2808 should not have the dts bomb issue either.

Ok, very interesting!


I, too, only send PCM when there's DTS:X or Atmos, but my Prepro is for audiophiles. That means that it sounds incredible, but it's quirky. It should play the core DTSMA or Dolby TrueHD 7.1, but there's a sync pop situation. I'm over that. I'd not accept it if I had a more mainstream product though. This matter is unrelated to the freeze.



So, back to the issue at hand. Please do add The Professional to your collection. I expect you'll get the freeze.


I'm not sure how many titles utilize seamless branching. Like I said, I have about 150 UHDs. Only the two check all the boxes to have the freeze problem.


We need someone with this same problem to send A/V on a single HDMI to see what happens. Is it something with the dual-HDMI? Or is the Prepro somehow causing a complete playback freeze even though no video signal is getting to it?

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Originally Posted by bobknavs View Post
Some connect the video directly to the TV and the audio to the AVR, even if the AVR is 4k compatible. That is to avoid any video processing by the AVR. (I believe that some happens in passthrough even without scaling; it's not a passive process.)

I don't do it.
Well, if you do that you then give up any of the AVR's onscreen information. That really handicaps you as far as managing the AVR. As far as I can tell none of my Yamahas modify the image when in direct mode. At least not enough to cause me to notice it and certainly not worth giving up the onscreen display capability.
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post #4430 of 4812 Old 05-14-2019, 03:11 PM
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Originally Posted by jh901 View Post


Ok, very interesting!


I, too, only send PCM when there's DTS:X or Atmos, but my Prepro is for audiophiles. That means that it sounds incredible, but it's quirky. It should play the core DTSMA or Dolby TrueHD 7.1, but there's a sync pop situation. I'm over that. I'd not accept it if I had a more mainstream product though. This matter is unrelated to the freeze.



So, back to the issue at hand. Please do add The Professional to your collection. I expect you'll get the freeze.


I'm not sure how many titles utilize seamless branching. Like I said, I have about 150 UHDs. Only the two check all the boxes to have the freeze problem.


We need someone with this same problem to send A/V on a single HDMI to see what happens. Is it something with the dual-HDMI? Or is the Prepro somehow causing a complete playback freeze even though no video signal is getting to it?
I'll have to try that title soon.

Point is I want to find the best way to report this issue and the force 7.1 output using pcm to Panasonic. Both cause me issues. I my case the rear surrounds are getting an extra amount of delay that I can sometimes hear. I think the 820 is apply some kind of matrix processing to both 5.1 and 7.1 rear surround channels and it messes with the delay on those 2 channels.

They should also be made aware of playback issues for specific titles.
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post #4431 of 4812 Old 05-14-2019, 03:17 PM
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Originally Posted by monkaquinas View Post
I watched the Extended Cut and had no freezes but did notice some very subtle lag at certain parts, which I presume is due to the seamless branching. The most noticeable was during the firefight where the soldier had to pick up an arm.
That lag is a deliberate film effect I'm pretty sure. It is on the blu ray. I thing it is signifying first person shock of the event

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post #4432 of 4812 Old 05-14-2019, 03:33 PM
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post #4433 of 4812 Old 05-14-2019, 08:46 PM
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I watched the Extended Cut and had no freezes but did notice some very subtle lag at certain parts, which I presume is due to the seamless branching. The most noticeable was during the firefight where the soldier had to pick up an arm.
I've previously mentioned this exact scene. Pretty certain it is part of the actual movie.
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post #4434 of 4812 Old 05-15-2019, 03:59 AM
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I had no trouble with the extended cut. If there was a slight pause branching from the main film to the extended parts, I didn't notice.
I haven’t watched the extended cut at all yet

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post #4435 of 4812 Old 05-15-2019, 05:57 AM
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Originally Posted by curlyjive View Post
I'll have to try that title soon.

Great film. Reference image.




Quote:
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Point is I want to find the best way to report this issue and the force 7.1 output using pcm to Panasonic. Both cause me issues. I my case the rear surrounds are getting an extra amount of delay that I can sometimes hear.


I think the 820 is apply some kind of matrix processing to both 5.1 and 7.1 rear surround channels and it messes with the delay on those 2 channels.

Interesting, I've been hearing that delay as well. I've only had the 820 for a few weeks. Hm.




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They should also be made aware of playback issues for specific titles.

Yes, hopefully, we can carefully enumerate each issue, including those specific to certain titles.

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I have had the 820 since release last year and no disc playback issues yet. Probably should not have said that. 🤞

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post #4437 of 4812 Old 05-15-2019, 08:08 AM
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Originally Posted by jh901 View Post
Great film. Reference image.







Interesting, I've been hearing that delay as well. I've only had the 820 for a few weeks. Hm.







Yes, hopefully, we can carefully enumerate each issue, including those specific to certain titles.
You're the first person who has been able to duplicate the delay issue. I did report it to Panasonic today both in a support chat and a email. I also mentioned the BHD freezing issue. What AVR are you using?
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post #4438 of 4812 Old 05-15-2019, 08:20 AM
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You're the first person who has been able to duplicate the delay issue. I did report it to Panasonic today both in a support chat and a email. I also mentioned the BHD freezing issue.

Would be nice of the delay issue is somehow related to PCM 5.1 becoming 7.1. I always go to Settings and switch to Bitsteam when that happens. I could live with it, but then there's the delay which I haven't really tried to isolate. Would be cool if they got patched!


The "freeze" should be able to be isolated. There aren't too many titles which cause it. If Panny will play BHD using the dual HDMI outputs then I'd be shocked if they can't duplicate.









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What AVR are you using?

See sig....Cary Audio Cinema 12


It's designed for audiophiles, so the emphasis is on better D/A conversion and line stage pre-amp (and related power supplies, etc). Anything HDMI related is trouble for a boutique. I love this unit anyhow and will only replace with the likes of a Bryston SP3 or NAD M17.

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STEREO: [Shunyata Denali] Playback Designs MPS-5 (fully upgraded) | Cary Audio SLP-05 tube line level | Cary Audio SA-200.2 ES | Focal Diablo Utopia III DEN: 60" Panasonic VT60
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post #4439 of 4812 Old 05-15-2019, 08:31 AM
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Originally Posted by jh901 View Post
Would be nice of the delay issue is somehow related to PCM 5.1 becoming 7.1. I always go to Settings and switch to Bitsteam when that happens. I could live with it, but then there's the delay which I haven't really tried to isolate. Would be cool if they got patched!


The "freeze" should be able to be isolated. There aren't too many titles which cause it. If Panny will play BHD using the dual HDMI outputs then I'd be shocked if they can't duplicate.

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It's designed for audiophiles, so the emphasis is on better D/A conversion and line stage pre-amp (and related power supplies, etc). Anything HDMI related is trouble for a boutique. I love this unit anyhow and will only replace with the likes of a Bryston SP3 or NAD M17.

Even if it is not related, then there are 2 separate issues. I want 5.1 to come out as 5.1 from the player not matter what. I have no idea what the 820 is using to create the rear channels. The rear channel delay is really always present, just more noticeable on some content.

I would be happy to just bitstream but when you do get the loud popping/cracking it's like fireworks and I don't want to buy new speakers now!
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post #4440 of 4812 Old 05-15-2019, 08:36 AM
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Originally Posted by william06 View Post
I have had the 820 since release last year and no disc playback issues yet. Probably should not have said that. 🤞
Nor have I. My ub900 used to freeze now and again, but not the 820.
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Video: JVC RS620/X9500 projector, Stewart ST130 screen, Panasonic ub820 UHD player
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