Official Panasonic DP-UB820/824 Owner's Thread (No Price Talk) - Page 157 - AVS Forum | Home Theater Discussions And Reviews
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post #4681 of 5106 Old 06-11-2019, 06:43 AM
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My setup:

Denon x4500
Apple tv
UB820
LG C8
Harmony Elite

I have all gear inside my wood cabinet.

My Harmony Elite works perfectly for turning on the apple tv, tv, denon, by my “watch tv” command. When I try to use my other command i created “watch a movie” the UB820 will not turn on when cabinet door closed.

BUT, if I open the cabinet door the “watch a movie” command DOES work. Any idea on a fix?

I know its something simple but I am missing something...


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post #4682 of 5106 Old 06-11-2019, 06:47 AM
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Originally Posted by docrog View Post
I'm not sure why you'd comment negatively on the UB820/9000's Netflix app if you haven't taken the minimal amount of time to try it for yourself. I've found it to be absolutely rock solid for HDR & Dolby Atmos and is every bit as stable as streaming from my ATV4K or Roku Ultra platforms. More importantly, the ability to make use of the Optimizer feature provides an improved HDR experience for owners of projectors or other relatively low luminance displays, as Netflix HDR can often be too dark because of high nit output.

It seems that the issue for many is the limitation in bandwidth of their HDMI cables, but this shouldn't be attributed to the UB820/9000's app itself, since owners of other UHD players have also experienced similar HDMI cable issues with main menu screens (etc.). Amazon Video on the UB820/9000 is another matter entirely, as the occurrence of video stuttering/judder is unacceptable.
I've seen countless posts specifically regarding trouble with Netflix on the UB820, and even stated "others" as the source. Mainly issues regarding Atmos but occasionally others. I am happy to be corrected if proven to only be cable issues (which I specifically recommend this one) since the SDR2020 and the HDR Optimizer is the secret sauce that makes this player great and isn't available on other sources (obviously) but I doubt it is since most of these people don't have disc issues.
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post #4683 of 5106 Old 06-11-2019, 06:49 AM
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Originally Posted by Dreamliner View Post
I've seen countless posts specifically regarding trouble with Netflix on the UB820, and even stated "others" as the source. Mainly issues regarding Atmos but occasionally others. I am happy to be corrected if proven to only be cable issues (which I specifically recommend this one) since the SDR2020 and the HDR Optimizer is the secret sauce that makes this player great and isn't available on other sources (obviously) but I doubt it is since most of these people don't have disc issues.
I no longer use the UB820 for Netflix with my Sony pj. I got tired of having to unplug the UB820 after I watched a disc in order to get the Netflix app to load.
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post #4684 of 5106 Old 06-11-2019, 06:52 AM
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Originally Posted by cdnscg View Post
I no longer use the UB820 for Netflix with my Sony pj. I got tired of having to unplug the UB820 after I watched a disc in order to get the Netflix app to load.
Have you tried a different HDMI cable?
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post #4685 of 5106 Old 06-11-2019, 06:53 AM
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Originally Posted by Bkoo22 View Post
My Harmony Elite works perfectly for turning on the apple tv, tv, denon, by my “watch tv” command. When I try to use my other command i created “watch a movie” the UB820 will not turn on when cabinet door closed.

BUT, if I open the cabinet door the “watch a movie” command DOES work. Any idea on a fix?

I know its something simple but I am missing something...
Remove the cabinet doors.

In all seriousness, I'd verify the remote is sending the commands to the UB820 via RF to the receiver and not IR. If it is for sure, you can try pushing the UB820 back a bit so there is more room between the front of the UB820 and the cabinet door for signals to bounce around. You can also try messing with those mini-transmitters too.
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post #4686 of 5106 Old 06-11-2019, 06:54 AM
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Originally Posted by Dreamliner View Post
Have you tried a different HDMI cable?
Why? Everything else works with the prime cables installed. Plus I read here that others were having similar issues.
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post #4687 of 5106 Old 06-11-2019, 07:15 AM
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Originally Posted by cdnscg View Post
Why? Everything else works with the prime cables installed. Plus I read here that others were having similar issues.
I'm joking. I was friendly ribbing docrog who said the random Netflix App issues a lot of people were having were cable related.
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post #4688 of 5106 Old 06-11-2019, 08:40 AM
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Originally Posted by Pip View Post
My cable will only pass 4:2:0. Is 4:4:4 required? 4:2:0 works fine for 4K HDR with AppleTV.

Thanks,

Pip
This has nothing to do with your ATV4K and its Netflix App. It is the Netflix App in the UB820 that will not send HDR if the player is set to 4K60 4:2:0.

I just retested with my JVC RS500 projector.

With the UB820 set to:

4K60 4:4:4 - The Netflix App shows the HDR badge on content that is available in HDR. I get 4K60 4:2:2 12-bit HDR sent from the player to my JVC.


4K60 4:2:0 - The Netflix App does not show the HDR badge. I get 4K60 4:2:0 SDR sent to my JVC.
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post #4689 of 5106 Old 06-11-2019, 08:48 AM
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Quote:
Originally Posted by claw View Post
This has nothing to do with your ATV4K and its Netflix App. It is the Netflix App in the UB820 that will not send HDR if the player is set to 4K60 4:2:0.

I just retested with my JVC RS500 projector.

With the UB820 set to:

4K60 4:4:4 - The Netflix App shows the HDR badge on content that is available in HDR. I get 4K60 4:2:2 12-bit HDR sent from the player to my JVC.


4K60 4:2:0 - The Netflix App does not show the HDR badge. I get 4K60 4:2:0 SDR sent to my JVC>
Thank you so much. I've swapped in an 18gbs cable. It tests fine at that speed, but I can't get the 820 to switch to 4:4:4 because of the slow sync times on the RS500. When the dialog box to accept the new resolution is up, the JVC is still syncing. Any suggestions?

Also, you mentioned that you get Amazon HDR even at 4:2:0. I do not. Any ideas appreciated. I really bought this for the Netflix HDR tone mapping.

Thank you again.

Pip
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post #4690 of 5106 Old 06-11-2019, 08:50 AM
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Quote:
Originally Posted by MeganElisabeth View Post
I wasn’t aware this player did that with DV. So the Dolby Vision is brighter than it should be?
Not sure about that, I would contact Robert Zohn at VE for a better explanation.
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post #4691 of 5106 Old 06-11-2019, 08:55 AM
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Quote:
Originally Posted by Pip View Post
Thank you so much. I've swapped in an 18gbs cable. It tests fine at that speed, but I can't get the 820 to switch to 4:4:4 because of the slow sync times on the RS500. When the dialog box to accept the new resolution is up, the JVC is still syncing. Any suggestions?

Also, you mentioned that you get Amazon HDR even at 4:2:0. I do not. Any ideas appreciated. I really bought this for the Netflix HDR tone mapping.

Thank you again.

Pip
I don't have Amazon right now, so I can't test.

What I do for the resolution change checks is to wait 10 seconds or so, then hit the Up arrow on the remote, followed by enter. The UB820 won't wait for the slow 18 second JVC HDMI sync caused by the resolution change.

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post #4692 of 5106 Old 06-11-2019, 08:56 AM
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Quote:
Originally Posted by claw View Post
I don't have Amazon right now, so I can't test.

What I do for the resolution change checks is to wait 10 seconds or so, then hit the Up arrow on the remote, followed by enter. The UB820 won't wait for the slow 18 second JVC HDMI sync caused by the resolution change.
Thanks. I'll start experimenting.

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post #4693 of 5106 Old 06-11-2019, 10:04 AM
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Quote:
Originally Posted by cdnscg View Post
I no longer use the UB820 for Netflix with my Sony pj. I got tired of having to unplug the UB820 after I watched a disc in order to get the Netflix app to load.
This is something that lots of us have noted. Recently, I noticed that moving from watching a disc to Netflix has worked quicker. I tested this last year, after watching a disc and watching Netflix, the auto previews don't play. I spent 10 minutes browsing titles and it finally loaded the auto previews. This past week, I switched from disc to Netflix and it started auto previews within 3 mins of browsing. I do have a USB drive plugged in with the Masciola test patterns. Might be worth a revisit from other owners to note their experience.

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post #4694 of 5106 Old 06-11-2019, 10:06 AM
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Quote:
Originally Posted by claw View Post
I don't have Amazon right now, so I can't test.

What I do for the resolution change checks is to wait 10 seconds or so, then hit the Up arrow on the remote, followed by enter. The UB820 won't wait for the slow 18 second JVC HDMI sync caused by the resolution change.
Thanks again. That sync cheat worked, and just as you said, with 4:4:4, I do get Netflix in HDR.

However, it is only with Color Gamut Output set to HDR. I thought the whole point of using the 820 with the RS was to set it to output SDR/BT2020. Does this mean that one has to change the player settings when changing between UHD discs and streaming?

Also with HDR output the projector seems to switch back to Gamma D from time to time. Is this normal?

Thanks again

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post #4695 of 5106 Old 06-11-2019, 10:21 AM
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Quote:
Originally Posted by Pip View Post
Thanks again. That sync cheat worked, and just as you said, with 4:4:4, I do get Netflix in HDR.

However, it is only with Color Gamut Output set to HDR. I thought the whole point of using the 820 with the RS was to set it to output SDR/BT2020. Does this mean that one has to change the player settings when changing between UHD discs and streaming?

Also with HDR output the projector seems to switch back to Gamma D from time to time. Is this normal?

Thanks again

Pip
You didn't mention that you wanted SDR BT.2020.

The Netflix App on the UB820 has an additional issue in that it won't output SDR BT2020. It outputs SDR REC709. The only workaround that I found is to turn on Network SDR/HDR conversion in the UB820. But then I don't know if it is converting HDR to SDR BT2020, or converting SDR REC709 to HDR BT2020 and then to SDR BT2020.

So for Netflix I watch in HDR, not SDR BT2020. I use a custom Arve HDR curve in my JVC. I use a HDfury Vertex to disable the HDR flag so that my RS500 does not switch to Gamma D.

Panasonic needs to get their act together with Netflix.


SDR/BT2020 output mode does work with Amazon. But the HDR Optimizer controls are not accessible. The UB820 probably uses a fixed default tone mapping for streaming services in SDR BT2020 mode.

The Optimizer is functional in HDR output mode with both Netflix and Amazon since my Vertex reports that MaxDML and MaxCLL have been modified from their original values.

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Last edited by claw; 06-11-2019 at 10:27 AM.
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post #4696 of 5106 Old 06-11-2019, 10:36 AM
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Quote:
Originally Posted by claw View Post
You didn't mention that you wanted SDR BT.2020.

The Netflix App on the UB820 has an additional issue in that it won't output SDR BT2020. It outputs SDR REC709. The only workaround that I found is to turn on Network SDR/HDR conversion in the UB820. But then I don't know if it is converting HDR to SDR BT2020, or converting SDR REC709 to HDR BT2020 and then to SDR BT2020.

So for Netflix I watch in HDR, not SDR BT2020. I use a custom Arve HDR curve in my JVC. I use a HDfury Vertex to disable the HDR flag so that my RS500 does not switch to Gamma D.

Panasonic needs to get their act together with Netflix.


SDR/BT2020 output mode does work with Amazon.
Ugh. It's going back. Custom curves and HDfury I could do with my Apple TV. I bought this for the superb projector tone mapping everyone is touting. If it can't be used for Netflix, I'll pass. It's a bit shocking how many users are talking about the great HDR tone mapping they're seeing from Netflix when it's actually rec709.

Thanks for all your explanations and actual facts.

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post #4697 of 5106 Old 06-11-2019, 11:50 AM
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Quote:
Originally Posted by Pip View Post
Ugh. It's going back. Custom curves and HDfury I could do with my Apple TV. I bought this for the superb projector tone mapping everyone is touting. If it can't be used for Netflix, I'll pass. It's a bit shocking how many users are talking about the great HDR tone mapping they're seeing from Netflix when it's actually rec709.

Thanks for all your explanations and actual facts.
For the record, the UB820 is amazing for discs. I'll try and remember to PM you if I catch wind of the Netflix app working perfectly with SDR2020.

On a side note, I'd pay $500 for an HDMI box I could connect inline right before my projector that would convert all HDR to SDR2020 and operates exactly the way the UB820 does for discs.
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post #4698 of 5106 Old 06-11-2019, 11:59 AM
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Quote:
Originally Posted by MeganElisabeth View Post
I wasn’t aware this player did that with DV. So the Dolby Vision is brighter than it should be?
After watching vincent's video i did some checking and it does seem like DV on the ub820 does blow out some bright highlight details. I a/b scenes with my oppo 203 in DV with the ub820 and the oppo does retain those bright details so i have been using the oppo for DV and ub820 for hdr-10 movies. This is on my c8 oled which is calibrated by gregg from lionav.
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post #4699 of 5106 Old 06-11-2019, 12:54 PM
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Just ordered up the UB820 from VE to go with my 77C9 OLED that's coming on Friday.
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post #4700 of 5106 Old 06-11-2019, 01:34 PM
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I just realized i needed to update firmware for DV. Total noob alert here. Couldnt figure it out lol.


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post #4701 of 5106 Old 06-11-2019, 03:11 PM
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I'm joking. I was friendly ribbing docrog who said the random Netflix App issues a lot of people were having were cable related.
@claw and I have both indicated that (because of its idiosyncrasy) Netflix HDR from the UB820/9000 will (only) work perfectly if the HDMI cable is capable of [email protected] 4:4:4 (18 Gbps), similar to the issue with main menu screen on the Samsung 8500 UHD player. If posters on this thread are unable/unwilling to upgrade to "premium certified" HDMI cables, then the ATV4K (as well as others) will certainly suffice to provide Netflix HDR & Atmos, albeit without the advantage of the Panasonic's Optimizer.

I have ZERO problems with the video streaming or ability to decode Netflix Atmos via the UB820/9000 app now that I have the Yamaha RX-A3080 AVR (also true for several generations Denon/Marantz AVRs). As a former owner of the JVC RS500 projector, I realize that the slow sync times of some display devices can wreak havoc in getting the settings of sources to be properly confirmed. There really isn't a significant lag in the new JVC projectors, so setting the UB820/9000 was much less frustrating.

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post #4702 of 5106 Old 06-11-2019, 03:28 PM
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Just ordered up the UB820 from VE to go with my 77C9 OLED that's coming on Friday.
I should know but what is VE?

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post #4703 of 5106 Old 06-11-2019, 03:35 PM
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Originally Posted by Pip View Post
Ugh. It's going back. Custom curves and HDfury I could do with my Apple TV. I bought this for the superb projector tone mapping everyone is touting. If it can't be used for Netflix, I'll pass. It's a bit shocking how many users are talking about the great HDR tone mapping they're seeing from Netflix when it's actually rec709. Thanks for all your explanations and actual facts. Pip
Why are you saying that posters (like myself) are getting Rec709 from HDR Netflix? I can assure you that it's HDR10 BT2020 with appropriate HDMI cables. What had been previously posted was that the UB820/9000 Netlfix app would not stream SDR BT2020, only SDR Rec709 if you set the Panasonic output to SDR BT2020 instead of HDR.

I assume that if you're using an HDFury, it's in order to avoid the "dreaded" Gamma G curve in the RS500 if the HDR flag is tripped. Just set up a custom Gamma curve for HDR and you should be able to circumvent the problem. If you only want SDR BT2020, the UB820 won't currently meet your goals for Netflix.

The UB820 is better for HDR (discs or Netflix) than any other of the several UHD players/streamers that I've owned, especially when factoring in the Optimizer.

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post #4704 of 5106 Old 06-11-2019, 03:38 PM
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I should know but what is VE?

Thanks!

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So I finally took the plunge and used part of some inheritance money to do some upgrading. I've been happily using the combo of Panasonic VT30 (plasma), Oppo 103 and a Denon AVR-3312 for a number of years, along with the game consoles. All of which currently run through the AVR to the TV.

Bought an LG E9 on special from a chain retailer (still have a few days to wait for it to come into stock for delivery), and then went to one of the local HiFi shops a few days later to pick up an 820. I've introduced my 820 into my current setup to try and get a handle on it and iron out any connection and setup quirks. Good thing too, as I'd never had anything connected into the DVD HDMI port of my AVR and had to manually tell it in the settings to use HDMI and not default to analog. Spread the troubleshooting nuances instead of combining them with two new devices, lol..

Will the 820 likely auto-detect the E9 the first time I connect them and apply the settings, or will I likely have to go in and manually change it all?.. At the moment the settings are just what the Easy Setup gave me with the plasma set. Because of the age of my AVR, I'm using dual HDMI for the video and audio, the video into a separate HDMI channel on the TV set.
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post #4706 of 5106 Old 06-11-2019, 05:54 PM
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So is this unit still worth it if my display, a projector can’t take advantage of Dolby vision? Trying to understand the hdr optimizer.
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post #4707 of 5106 Old 06-11-2019, 06:09 PM
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post #4708 of 5106 Old 06-11-2019, 06:33 PM
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So is this unit still worth it if my display, a projector can’t take advantage of Dolby vision? Trying to understand the hdr optimizer.
That is exactly why it’s worth it. I’d say the UB820 has the biggest benefit for projector owners. The UB820 will convert the HDR signal to one that is still full range but fits within the capabilities of the display. I don’t think you’ll find a projector owner that isn’t wildly impressed.
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post #4709 of 5106 Old 06-11-2019, 07:29 PM
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Originally Posted by PissedOffPeoN View Post
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Originally Posted by MeganElisabeth View Post
I wasn’t aware this player did that with DV. So the Dolby Vision is brighter than it should be?
Vincent Teoh at hdtv test on youtube said it was brighter, when he did the hdr optimizer video and said Panasonic should fix it.
Thank you so much for filling me in. The latest update didn’t provide a fix for this, correct?
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post #4710 of 5106 Old 06-11-2019, 07:30 PM
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Originally Posted by MeganElisabeth View Post
I wasn’t aware this player did that with DV. So the Dolby Vision is brighter than it should be?
Not sure about that, I would contact Robert Zohn at VE for a better explanation.
Thank you for the suggestion!
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