Official Panasonic DP-UB820/824 Owner's Thread (No Price Talk) - Page 221 - AVS Forum | Home Theater Discussions And Reviews
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post #6601 of 7961 Old 01-03-2020, 09:07 AM
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Originally Posted by bluesky636 View Post
No noise from my 820 either. Why would a UHD disc be noisier than a BD or DVD?

Higher data? I dunno. I guess I can always order a replacement from Amazon and compare the two.


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post #6602 of 7961 Old 01-03-2020, 09:52 AM
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Originally Posted by tigerhonaker View Post
Well my Good-Man we on this 1-occasion have to {Agree-to-Disagree}.

Once again this is taking into account the End-User has a projector "Without" DTM (Dynamic Tone Mapping).

And once again that we are ONLY talking about Applications for projectors as stated above ^^^ NOT Flat Screen TV's.


Panasonic ub820 vs ub9000 Comparison & Review
Your video link was broken, so I can't reference your basis for recommending the ub9000 over the ub820.

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post #6603 of 7961 Old 01-03-2020, 11:05 AM
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Originally Posted by tigerhonaker View Post
Well my Good-Man we on this 1-occasion have to {Agree-to-Disagree}.

Once again this is taking into account the End-User has a projector "Without" DTM (Dynamic Tone Mapping).

And once again that we are ONLY talking about Applications for projectors as stated above ^^^ NOT Flat Screen TV's.

I don't really understand or know why the below Video will NOT load and Play.

However here is the Link below to the YouTube page that shows that video on TOP.

https://www.youtube.com/results?sear...+versus+ub9000



Left click on attachment below to view picture Full-Size:
Attachment 2663540

Panasonic ub820 vs ub9000 Comparison & Review

https://www.youtube.com/watch?v=77rwMAYe9M4&t=188s

Terry

Post Up-Dated on 1/3/2020 at 1:02 PM Central Time in the USA:


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Originally Posted by Bytehoven View Post
Your video link was broken, so I can't reference your basis for recommending the ub9000 over the ub820.
See New information above ^^^

Terry

Last edited by tigerhonaker; 01-03-2020 at 11:11 AM.
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post #6604 of 7961 Old 01-03-2020, 11:20 AM
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Originally Posted by tigerhonaker View Post
See New information above ^^^

Terry
Thanks... so the video conclusion was in support of the ub820 unless the user required the more advanced audio features, correct?

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post #6605 of 7961 Old 01-03-2020, 12:21 PM
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Originally Posted by Bytehoven View Post
Thanks... so the video conclusion was in support of the ub820 unless the user required the more advanced audio features, correct?
Audio for the Audiophile would be the UB9000.
Also, for anyone with a projector the UB9000 has the better settings if ???
The projector/projectors don't have the DTM (Dynamic-Tone-Mapping) ............

My JVC RS4500 does not have the DTM so the better choice is the UB9000 for video.

T.
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post #6606 of 7961 Old 01-03-2020, 01:50 PM
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I just finished watching Thor 1 & 2 4K UHD 5.1.4 Atmos on my ub820 via sdr bt2020 wcg. The HDR optimizer did its magic and the movies looked great on my optoma uhd60! Going to watch ThorRagnarok this weekend.

absolutely wow! btw, Thor1&2 DolbyAtmos are some great tracks! The thunder sound when he travels and jumps in; sounds great! Rain and other atmospherics were good too.
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post #6607 of 7961 Old 01-03-2020, 02:19 PM
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Originally Posted by am2model3 View Post
I just finished watching Thor 1 & 2 4K UHD 5.1.4 Atmos on my ub820 via sdr bt2020 wcg. The HDR optimizer did its magic and the movies looked great on my optoma uhd60! Going to watch ThorRagnarok this weekend.

absolutely wow! btw, Thor1&2 DolbyAtmos are some great tracks! The thunder sound when he travels and jumps in; sounds great! Rain and other atmospherics were good too.
You should keep away from the BEQ thread if you were impressed with the thunder in the mix...

https://www.avsforum.com/forum/113-s...l#post56811784
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post #6608 of 7961 Old 01-03-2020, 02:30 PM
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Was watching Dunkirk 4k UHD on UB820. Paused it for a break, maybe 5 minutes. As I was going to play, seemed it went from pause to stop on its own. When I resumed, color was messed up on right half of screen (think psychedelic). Tried restarting disk, etc., no help. Only powering UB820 down fixed it.

I've had the unit about 3-4 months. Often have to press open/close button 2 or 3 times for door to function. Sometimes, when trying to skip chapters, FF, reverse, etc., the unit crashes. Think it's only crashed with UHD discs. Any thoughts on these issues? Defective unit? Thanks.

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post #6609 of 7961 Old 01-03-2020, 06:10 PM
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I still for the life of me can't get my 820 to output 4k (non-HDR) to my Epson 5040UB. I currently have the player setup for outputting SDR2020 which is working great for discs but Netflix still goes back to 1080p. I have to use my PS4 to watch content in 4k and then lose atmos, so really want to have my Panny do 4k/atmos in SDR2020.

Any other settings I could be missing or it just won't do it?
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post #6610 of 7961 Old 01-03-2020, 06:23 PM
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Originally Posted by Brettmckinney View Post
I still for the life of me can't get my 820 to output 4k (non-HDR) to my Epson 5040UB. I currently have the player setup for outputting SDR2020 which is working great for discs but Netflix still goes back to 1080p. I have to use my PS4 to watch content in 4k and then lose atmos, so really want to have my Panny do 4k/atmos in SDR2020.

Any other settings I could be missing or it just won't do it?
If you change the 820 to output in HDR2020, you will get the wider colour and you can set on the projector’s 4K enhancement. As others have pointed out, the 820 will not output 4K at 60Hz and this is what the Netflix app on the 820 does.

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Last edited by avtoronto; 01-03-2020 at 09:33 PM. Reason: Clarification
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post #6611 of 7961 Old 01-03-2020, 08:49 PM
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Originally Posted by Brettmckinney View Post
I still for the life of me can't get my 820 to output 4k (non-HDR) to my Epson 5040UB. I currently have the player setup for outputting SDR2020 which is working great for discs but Netflix still goes back to 1080p. I have to use my PS4 to watch content in 4k and then lose atmos, so really want to have my Panny do 4k/atmos in SDR2020.

Any other settings I could be missing or it just won't do it?
Have you tried SDR REC709? Netflix will only output 4K60, not 4K24. So the bandwidth might be exceeding the capability of your 10Gbps projector.
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post #6612 of 7961 Old 01-03-2020, 10:55 PM
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Originally Posted by claw View Post
Have you tried SDR REC709? Netflix will only output 4K60, not 4K24. So the bandwidth might be exceeding the capability of your 10Gbps projector.
I haven't! Will try this tonight, thanks for the suggestion!
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post #6613 of 7961 Old 01-04-2020, 06:01 AM
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Originally Posted by claw View Post
Have you tried SDR REC709? Netflix will only output 4K60, not 4K24. So the bandwidth might be exceeding the capability of your 10Gbps projector.

Various information shows that 4K60/2020 requires 17-18mbps. The 5040 hardware supports only up to 10mbps. I know nothing about devices other than my BR & PJ right now, but I suspect it's a bandwidth issue. I have only one 4K Ultra disk to date and it is a 4K24 which plays fine even on HDR. (Doesn't really look fine though, went down to 1080 SDR2020 like so many on this forum). Have not tried a 4K60 source yet.
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post #6614 of 7961 Old 01-04-2020, 06:15 AM
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Originally Posted by BIC2 View Post
Was watching Dunkirk 4k UHD on UB820. Paused it for a break, maybe 5 minutes. As I was going to play, seemed it went from pause to stop on its own. When I resumed, color was messed up on right half of screen (think psychedelic). Tried restarting disk, etc., no help. Only powering UB820 down fixed it.

I've had the unit about 3-4 months. Often have to press open/close button 2 or 3 times for door to function. Sometimes, when trying to skip chapters, FF, reverse, etc., the unit crashes. Think it's only crashed with UHD discs. Any thoughts on these issues? Defective unit? Thanks.
My UB820 has some odd glitching as well, symptoms different than yours. It's infrequent and I sort of chalked it up to the fact I shut power down to all my devices when leaving the room for the day with a Panamax power cleaner. (It's a long story which involves DefTech speakers that don't auto shut-down anymore). On my unit, sometimes after I power up the AC power to the 820, it just keeps scrolling ....please wait....please wait.... and never turns on. When this happens, I have to reach around and disconnect the power cord from the rear and reconnect it - which always rectifies it first try. It's very strange but I know as much as technology is getting better - it's also getting worse for reliability so I figure the odd glitch is probably normal.


I think if I had a problems like yours and it kept reoccurring, it would bother me more but yours could be more like a compatibility issue with other components or cables maybe? Seeing as there will be an output change when it goes into standby after 5min, perhaps your display or AVR device has problems reawakening when the 820 comes back to life? Try changing any settings that the 820 offers for standby characteristics as I know I fiddled with a few initially. (I was never happy that the Panasonics DO NOT have screensavers even though the firmware calls it a screensaver - Oppos did). This screensaver setting for instance is what the display will be when the player sits for the 5min - fiddle with it and others to see if the problem changes.


With regards to your opening and closing the door issues. Keep in mind that initially when you turn the unit on, door operation is sluggish as the unit loads. In particular, when I turn mine on I notice that if I hit the OPEN button right away the door will open but will not respond (will not close) as the unit starts loading settings. If I wait just a few seconds after turning it on, it's the same - will not open or close until it's done loading stuff. I've noticed that the door is inactive during some loading sequences and does not respond when you press the button. Not what your describing but maybe this info will help with your diagnosis of the machine. Until I noticed the pattern, there were times I hit the open/close button a whole bunch of times and started swearing at the unit and threatening to send it in for repairs. Now I know that while the unit is loading the door does not respond - I simply stay patient for 30 seconds after turning the unit on and I have had no occurrences of strange door behavior since. Note, there is a setting for quick-starting of the machine and it defaults to off. I think this controls things like prior disk content memory and such. I have not tried to toggle it on, but maybe turning on the quick-start feature would make the door response quicker?


Todays electronics are very complicated, I personally have always thought BR disk players are brutal - both because of the licensing they must adhere to and just the tech in general I guess. There is a lot of stuff that is NORMAL, and a lot of stuff that is FEATURES oriented. Some stuff could easily be GLITCHES that are just inherent to design/firmware. As a licensed mechanic, some customers are far more intune to regular operation of their vehicle than I am and they notice things techs do not. With good description we can identify an issue but sometimes the result is simply re-engineering that we cannot do. Make sure you identify NORMAL vs BROKEN before you return your unit, otherwise you'll be without it for weeks just to hear that there is "no fault found" by the repair center.


As a side note, I began my electronics interest back when my Father had a store and I was very young. Panasonic was simply the best back then with awesome quality product and even better customer support. Right up until 8 years ago I have stories about how wonderful their customer support has been. Things have changed though, at least in Canada. Panasonic won't support the product unless it's under warranty (or unless you pay for it) and the support department you reach on the phone is completely ignorant to both their product and technologies in general - all they do is read you excerpts from the owners manual and know less than us about what the features even do. I argued for 30min that the ub820 DOES NOT have a screen saver whilst the representative insisted it did because those are the words used in the settings and manual. It was not until I escalated the session to a higher tech and they contacted me back a week later that they agreed it does not have a screen saver!! (I asked if he could tell the department to add one in the next F/W upgrade but I doubt it will happen). I wish Yamaha offered an Oppo killer BR player, with Yamaha Canada's support team I'd buy that in a heartbeat, I've lost confidence with Panasonic these days mainly because of the horrible support.
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post #6615 of 7961 Old 01-04-2020, 06:43 AM
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Originally Posted by BIC2 View Post
Was watching Dunkirk 4k UHD on UB820. Paused it for a break, maybe 5 minutes. As I was going to play, seemed it went from pause to stop on its own. When I resumed, color was messed up on right half of screen (think psychedelic). Tried restarting disk, etc., no help. Only powering UB820 down fixed it.

I've had the unit about 3-4 months. Often have to press open/close button 2 or 3 times for door to function. Sometimes, when trying to skip chapters, FF, reverse, etc., the unit crashes. Think it's only crashed with UHD discs. Any thoughts on these issues? Defective unit? Thanks.
Just my thoughts but it sounds like your 820 tried to do another HDMI handshake coming out of a screen saver function and was unsuccessful. If that was the only time no worries.
For the remote lags I suggest you try control directly at the player using the player controls. Do you have the same lag? If not it could then be a few things. Try using fresh batteries. Make sure there is a direct line of site between the remote and the players IR window. Sometimes opening the front door helps. If those don't help you likely have some infrared interference preventing the remote from sending a clear IR signal. Try to find other sources that could be flooding the area with IR signals. Good luck.
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post #6616 of 7961 Old 01-04-2020, 06:48 AM
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Just my thoughts but it sounds like your 820 tried to do another HDMI handshake coming out of a screen saver function and was unsuccessful. If that was the only time no worries.
For the remote lags I suggest you try control directly at the player using the player controls. Do you have the same lag? If not it could then be a few things. Try using fresh batteries. Make sure there is a direct line of site between the remote and the players IR window. Sometimes opening the front door helps. If those don't help you likely have some infrared interference preventing the remote from sending a clear IR signal. Try to find other sources that could be flooding the area with IR signals. Good luck.

I was typing war & peace when this posting was done, seems we're in agreement here with a possible glitch between components and not a Blu-ray fault per-se.
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post #6617 of 7961 Old 01-04-2020, 07:55 AM
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Originally Posted by marcosphoto View Post
Panasonic won't support the product unless it's under warranty (or unless you pay for it) and the support department you reach on the phone is completely ignorant to both their product and technologies in general - all they do is read you excerpts from the owners manual and know less than us about what the features even do.
I bought the 820 right before the 420 came out. I would have bought the 420 just because I wouldn't be as upset having to trash a $250 vs $500 unit in the future. At least I got the 820 on sale for $450.

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Just my thoughts but it sounds like your 820 tried to do another HDMI handshake coming out of a screen saver function and was unsuccessful. If that was the only time no worries.
For the remote lags I suggest you try control directly at the player using the player controls. Do you have the same lag? If not it could then be a few things. Try using fresh batteries. Make sure there is a direct line of site between the remote and the players IR window. Sometimes opening the front door helps. If those don't help you likely have some infrared interference preventing the remote from sending a clear IR signal. Try to find other sources that could be flooding the area with IR signals. Good luck.
As far as using the controls on the 820 itself, there are none besides on/off & open/close. I'll work on the suggestions from both of you. Appreciate the responses.

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post #6618 of 7961 Old 01-04-2020, 08:10 AM
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Originally Posted by BIC2 View Post
I bought the 820 right before the 420 came out. I would have bought the 420 just because I wouldn't be as upset having to trash a $250 vs $500 unit in the future. At least I got the 820 on sale for $450.



As far as using the controls on the 820 itself, there are none besides on/off & open/close. I'll work on the suggestions from both of you. Appreciate the responses.

I don't think you'll have to trash anything, either warranty or you getting used to operation and find solutions will prevail. Every tech item is going to cause grief these days, there are tons of licensing issues (HDCP etc) and a bazillion different standards. Although thankfully not all is lost as here on the forum everyone just wants to help. The other poster seemed to believe you were talking about the remote, but I suspected you were talking about the buttons on the unit. Either way, I think you'll find there is nothing wrong with the door operation when you compare notes to mine. I do believe that the handshaking issue may be harder to resolve than simple 30seconds patience tho. I still think you have to play around with "screensaver" and startup settings to see if you can change the characteristics of the wake-up - maybe on all your devices rather than just the BR player. (there on handshake defaults on displays as well which could affect things immensely). Also, I noticed there is an emulation on the 820 for (HDCP1.4 instead of 2.2 output) and they of course default with modern 2.2 normally. I'd try checking the HDCP1.4 output and see what kind of effect that has as handshaking issues appear to be mainly due to HDCP inconsistencies.

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post #6619 of 7961 Old 01-04-2020, 08:12 AM
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I haven't! Will try this tonight, thanks for the suggestion!
And also set 4K60 output to 4:2:0. If you are lucky, Netflix will output 4K60 4:2:0 REC709 8-bit which is less than 10Gbps and your 5040 will accept it. If not you will still get 1080P60.

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post #6620 of 7961 Old 01-04-2020, 09:25 AM
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Originally Posted by marcosphoto View Post
Various information shows that 4K60/2020 requires 17-18mbps. The 5040 hardware supports only up to 10mbps. I know nothing about devices other than my BR & PJ right now, but I suspect it's a bandwidth issue. I have only one 4K Ultra disk to date and it is a 4K24 which plays fine even on HDR. (Doesn't really look fine though, went down to 1080 SDR2020 like so many on this forum). Have not tried a 4K60 source yet.
Take a look at the very long 5040 thread. There are many different suggestions for settings that can be used for HDR. I would suggest trying a couple and tweaking to preference, along with the various HDR adjustments on the 820.

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post #6621 of 7961 Old 01-04-2020, 09:43 AM
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Take a look at the very long 5040 thread. There are many different suggestions for settings that can be used for HDR. I would suggest trying a couple and tweaking to preference, along with the various HDR adjustments on the 820.
In addition to the “general” 5040 thread, there are two threads that are specific to HDR on Epson projectors:

https://www.avsforum.com/forum/139-d...rojectors.html
https://www.avsforum.com/forum/139-d...cond-look.html

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Last edited by Dominic Chan; 01-04-2020 at 09:50 AM.
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post #6622 of 7961 Old 01-05-2020, 02:45 PM
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Originally Posted by claw View Post
And also set 4K60 output to 4:2:0. If you are lucky, Netflix will output 4K60 4:2:0 REC709 8-bit which is less than 10Gbps and your 5040 will accept it. If not you will still get 1080P60.
This would also be the same method needed for watching a disc like Gemini Man 4k yeah? I saw that it's actually 4K60!
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post #6623 of 7961 Old 01-05-2020, 03:02 PM
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I tried searching the thread here, but hard finding out, but is the youtube app on this fully functional, 4k HDR and atmos sound? And your google play movies show up? I was just wondering, as I just found out the appletv one is knobbled (I just thought was bad quality I was getting) so have to figure what to move to. I'm hoping not another device.
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post #6624 of 7961 Old 01-05-2020, 05:23 PM
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Originally Posted by MOberhardt View Post
I tried searching the thread here, but hard finding out, but is the youtube app on this fully functional, 4k HDR and atmos sound? And your google play movies show up? I was just wondering, as I just found out the appletv one is knobbled (I just thought was bad quality I was getting) so have to figure what to move to. I'm hoping not another device.
Definitely 4K HDR. I have not heard Atmos on YouTube.
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post #6625 of 7961 Old 01-05-2020, 05:35 PM
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Definitely 4K HDR. I have not heard Atmos on YouTube.
Ah thanks. I guess that will do me for the time being then. I suppose I need to figure what the best device is though for atmos + 4k hdr + proper framerates... Sigh. And many people wonder why I can't stand streaming... And watch so little. An utter joke. I'm sick of endless research and trial and error for the quality I've gotten. Discs are so much nicer. Simpler. Better quality. RELIABLE
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post #6626 of 7961 Old 01-05-2020, 09:35 PM
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Originally Posted by MOberhardt View Post
Ah thanks. I guess that will do me for the time being then. I suppose I need to figure what the best device is though for atmos + 4k hdr + proper framerates... Sigh. And many people wonder why I can't stand streaming... And watch so little. An utter joke. I'm sick of endless research and trial and error for the quality I've gotten. Discs are so much nicer. Simpler. Better quality. RELIABLE
The UB820 is a disc player, not a state-of-the-art streaming device. The Apple TV 4K does Dolby Atmos, Dolby Vision, HDR10, Frame Rate Matching, and more.
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post #6627 of 7961 Old 01-05-2020, 09:39 PM
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Originally Posted by Dominic Chan View Post
The UB820 is a disc player, not a state-of-the-art streaming device. The Apple TV 4K does Dolby Atmos, Dolby Vision, HDR10, Frame Rate Matching, and more.
You might have missed my post. I have a 4k AppleTV. It doesn't support 4k atmos and frame rate matching for youtube (and your google play movies)... So I need ANOTHER device for it, so was seeing if the Panasonic Youtube app was any good.
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post #6628 of 7961 Old 01-06-2020, 02:16 AM
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Originally Posted by MOberhardt View Post
You might have missed my post. I have a 4k AppleTV. It doesn't support 4k atmos and frame rate matching for youtube (and your google play movies)... So I need ANOTHER device for it, so was seeing if the Panasonic Youtube app was any good.

Think You Tube can only do stereo, even it says Dolby Surround.
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post #6629 of 7961 Old 01-06-2020, 03:31 AM
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The UB820 is a disc player, not a state-of-the-art streaming device. The Apple TV 4K does Dolby Atmos, Dolby Vision, HDR10, Frame Rate Matching, and more.
True but for YouTube, the 820 is a much better playback device.

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post #6630 of 7961 Old 01-06-2020, 09:31 PM
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Hi everyone. I recently picked up the UB820 to go alongside my new C9 OLED. While trialing my UHD disks, I noticed that Planet Earth II is not working correctly (drops HDR when an episode starts). Thanks to a couple of excellent answers here I was able to at least regain HDR picture on those by toggling HDR Optimisation On/Off. However, this is very clearly a firmware bug on the UB820 (for comparison, my UBD-M9500 has no such issue with the same UHD disks). I have also noticed that a few folks on here seem to have an ear of some FW engineers over at Panasonic. Is it possible to relay this information to the Panasonic firmware team because I suspect that whatever is affecting Plant Earth II disks is likely to affect at least some other disks out there that we just don't know about yet? (If nothing else, I would appreciate if somebody could point me to where I could submit this request.)

Finally, I have read several posts online about a recommendation to keep HDR Optimisation enabled (set to On) for disks, but I am not clear on why this would be the recommended setting. To me it seems that less post-processing is better as far as getting true-to-mastered picture. Any advice on this front?

Last edited by dejanh; 01-06-2020 at 09:34 PM.
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