I could have done this over on the Panasonic UB820 thread but I think this is a better told right here on my thread.
I can and will put the link to this on that thread for those members if any are interested.
Let's get this started,
I placed an order for the Panasonic UB820 even though I 1st placed an order with my A/V dealer for a Samsung 4K player.
It was suggested to me by multiple AVS members that I should reconsider and get the UB820 as it has the Auto Tone Mapping feature and works great with especially projectors.
Time went on and I received the Sound & Vision Magazine
and it had an excellent review done by Kris Deering on September 12th 2018.
Then more time went by and it was once again suggested to me by non other than Mike Garrett that some of you on here are familiar with.
So it seemed to me unless I wanted to play Hard-Ball and totally ignore all the AVS members recommendations as well as what I had read from Kris Deering I must be nuts.
On November 12th 2018 I went on-line and placed my order to Best Buy for the Panasonic UB820 and was suppose to pick it up on Friday 11/16/2018 locally.
Well I get an E-Mail and it is NOT going to be at Best Buy for me to pick it up per that E-Mail.
I wait for a further up-date but none comes so on Saturday 11/17/2018 I call the Best Buy (Help/Assistance 1-888-237-8289) phone number.
I get a nice, friendly lady that confirms all pertinent customer information and then puts me on hold while she checks to see what's going on with the order.
She comes back on-line and says, Terry it's shipped and will be at your Brentwood #170
store on Saturday 24th for pick-up.
If you guys are wondering yes I did ask multiple times that you ^^^ are sure it's shipped and going to be at Brentwood store next Saturday, right ???
Moving on as of course this is 11/24/2018 Saturday and I have NOT received any E-Mail, Text Message to come pick-up my order.
So, I go on-line and what I get is the following regarding that order placed back on 11/12/2018.
(We didn't find anything matching your search for "BBY01-805580422439")
(You do not have any recent orders or in-store purchases)
I should add that I actually printed out our Bank of America bank statement that shows on 11/13/2018 BESTBUY -548.73.
I also did the same thing with my PAYPAL account and it showed the exact same thing as Bank of America.
Next, this morning I call that same Best Buy Help/Assistance #.
I get a super nice lady that her last name was Smith and that's actually her real last name and she was talking with me from Georgia.
We talked for like almost 1 1/2 hours with her also at the end actually placing a call to the Brentwood Best Buy Store #170
She talked to a Manager in the Geek Squad and what he ended up telling her was for the customer to CANCEL the order and order it again !!!
Yes people I am serious and she even ask that Manager if he does that will that be faster than him pursuing a completely new order ???
In other words that local Manager was really just trying to get off the phone, a dumb-ass, or no experience as a Manager at all.
Oh he (Trent) told her he went back in the warehouse and there was no UB820 in it for me or anyone else.
We, Ms. Smith and I ended our conversation and I then drove to the Brentwood Store to get this situation handled 1st hand in person.
I know from past experience don't ever ask for any Department Manager ever ………..
Go straight to the Top always people if you don't have experience in this sort of thing as I do.
They paged the (General Manager) of the store that I asked for and he immediately came out to meet me with a Smile and Handshake.
He picked a place way back in the store where we could talk as I told him this was going to take awhile and it would not be good for other Best Buy customers to be listening.
We actually hit it off right on the Front-End as I simply said I'll give you all pertinent information as I brought Hard-Copies for you.
He listened to me until I was done and then in summary said to me something like, let me go see what I can do make yourself comfortable.
He was gone for a very-very short time and I heard a voice say off in the distance this Panasonic is what your wanting with a Big-Ole-Grin as he approached me closer.
Sure enough Ben had a New One in his hands and said let's get this show on the road Terry.
He took me back and showed me the High-End Audio room they now have and it had a lot of High Dollar A/V gear/components.
Ben said today might not be a good day but if you ever want to drop by and give me a call we can demo anything you wish with your material if you like.
We go back up to the very front of the store and he says hang loose a minute I'll be right back and get you out of here.
Ben comes back out with CASH in hand
and says to me for your inconvenience buddy and I look forward to your Future Business.