Thank you for contacting BLOCKBUSTER Online Customer Care.
I apologize for the inconvenience it may have caused. I understand that your wondering why your credit card didn't work when we try to charge it
, Curtis & Brandie. Unfortunately, BLOCKBUSTER Online does not receive notification of the specific reason. Please contact your credit card company or banking institution for additional information.
However, I would like to inform you that if your payment card is declined on the scheduled billing date, BLOCKBUSTER will automatically continue to make attempts to charge your payment card for your convenience. During this period, you may still have access to your account to continue your benefits. Please be advised that there are a couple of things to know regarding our automatic charges. First, our billing system cannot force additional attempts on a specific day. And second, your scheduled billing date each month will not change as a result of successful billing.
Now if you would like to update your payment card or its expiration date, you may do so by signing in to your My Account page navigating to the Update My Credit Card Information page. Once you have updated your credit card information, the system should initiate your billing the same evening.
Here's how you can cancel your account online: Just go to www.blockbuster.com
and log in to your account. Make sure you log in with the e-mail you used when you signed up, then click on My Account. Under the Billing Information area, you will see your Online Membership listed and a blue link to the right to cancel. Your next bill date is on March 29, 2007 remember to cancel at least one day before this date so we don't bill you for another month. Also, if you still have any movies out on the day you cancel, please remember BLOCKBUSTER Online must have them back within 30 days to prevent possible charges for not returning them on time after the account is closed. Please let me know if you have any additional questions, and I'll be happy to help if I can.Customer (Curtis) 03/05/2007 11:32 PM
I had a the free trial then I was charged on 2/25 then again on 3/02? Why is this. Not to mention I haven't had a movie shipped for 7+ days now. Can you explain to me why I was charged back to back. Last week It showed my next billing was to be on 3/25! Then it goes and charges me on 3/02.
it is clear you'll are having some sort of system issue. I would like for you to refund my $19.00 charged on 3/02 and cancel my account. One whole week with no movies shipped, and you're over charging me on top of that. No thank you. I would like out!I didn't ask why my credit card didn't get charged when they try to charge it.
Who are the idiots reading these emails? Well @ 8am when they open, i'm calling the number to get my refund!