I just got an email from another Bose customer service rep where is he talking about Amazon:
Thank you for bringing this concern to our attention. Don't worry, I'd be glad to provide help.
I understand that you want to know the authorized dealers on Amazon. Please be advised that the only authorized dealers or resellers in Amazon whos sold Bose products are us (Bose). We can only accommodate the warranty of the products if they have been purchased directly in our listings.
For your reference, here's our own product listings in Amazon: https://********/2jBIJk2
As much as I would love to send you the list of the authorized dealers or resellers on Amazon, I'm afraid that we don't have this kind of list. Please know that any dealers or resellers fulfilled by Amazon is not affiliated with us, since we're the only authorized to sell our product.
Amazon has a different way of determining and validating their vendors. Even though these 3rd party vendors sell Bose products, it doesn't mean their products are counterfeit. There are some instances that they might buy it from a different point of purchase to sell. But to protect the warranty of the product, we highly recommend to always purchase it directly from us.
Your kind understanding of this matter is highly appreciated. I hope this makes everything better for you.
Thank you for reaching Bose Corporation.
Product and Technical Support Team
US Service Telephone: (800)-367-4008
CA Service Telephone: (800)-465-2673
US Sales Telephone: (800)-444-2673
CA Sales Telephone: (800)-869-2114
International Tel: (508)-766-1099
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