Join Date: Apr 2016
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Installed yesterday.Our seller stated that the reviews online weren't very accurate if the end user knew what they were doing. I am an engineer. So far the experience is very hit or miss. We have repeaters which don't seem to make much of a difference. Some shades seem to miss more often than others even with a repeater placed in several locations nearby. In fact, the one shade that misses the most is one of the closest to the originating signal. We placed the repeater right under it as well as between it and the hub. That shade misses with the remote sometimes as well even if you are close to it and try a variety of different "button press times." We also had one shade that went completely off the reservation and needed to be reset before it could be found again. We are beginning to wonder what our return options are. We will give it a bit more time but quite frankly, if you buy something, it should work regardless of how much you paid. Most states have consumer protection acts that address issues if you're really steamed about it. If HD is offering a product that isn't functioning as described, they really have no choice but to accept a return. Additionally, if we do return them, there will have to be some variety of discussion about the damage to the windows upon installation. As I mentioned, the home is brand new and the windows are all wrapped. Lots of new holes if those shades are removed...
12 Windows some of which are very large.
Our home is a brand new construction.
We have a fiber optic network and a Netgear, Nighthawk X4S R7800 although the Wifi Router shouldn't make a huge difference.
Some of the windows are grouped together and some windows are not.
1) Ping ShadesIf the same command is given to a shade that has already executed the command, nothing happens. It doesn't open again or get extra open for example. Also, when a shade goes AWOL, one of the first things you can do to troubleshoot is refresh the shade. So why not run this every time?
2) Refresh if "x" pings are not confirmed (where "x" is the number of shades that should respond)
3) Re-Ping Shades (repeat 2 if necessary)
4) Execute Command
5) Wait 1 minute
6) Execute Command Again