AVS Forum Special Member
Join Date: Jun 2005
Location: Northern, VA - Washington, DC
Mentioned: 102 Post(s)
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You should contact Elan and let them know what dealer you have contacted who hasn't responded to you. Dealers should always be responsive to their client's needs.
I will say that one of the things that Crestron added, despite their closed programming architecture, is add user-programmable television presets. I do the same for television stations, and their Sonos interface offers access to your favorites within Sonos. So, yeah, while you can't change much, stuff like presets are up to the user to program.
Not sure if Elan even offers that level of integration configuration or if it is all pre-packaged stuff. That's kind of the way I've heard C4 is. If you want to do something outside of their box, you're outta luck.
Don't count on Elan handing you the coding tools to do it yourself though. That opens them up to a whole can of problems when consumers program, then accidentally delete, their home system and then want the manufacturer to fix the issue. Causes them all sorts of problems.
AV Integrated - Theater, whole house audio, and technology installation in the Washington DC metro area.