Originally Posted by pjp
Sorry -- I saw the 3 status lines on the home screen and thought that was it, so I kind of glossed over your exact instructions. The OS version 2.5.3.
It's not too techie, it's too cryptic. Those colored buttons are very far from universal. Comcast doesn't have them at all. I've never used color buttons on anything and I've set up a huge number of systems for friends and families on smart remotes. Buttons labeled "info" "guide" ... are intuitive, or buttons you can label anything you want are intuitive but color buttons are not. The remotes I use have smart buttons that can be labelled and change context based upon function. A smart remote should do more than just replicate cable (or whatever device you are using) buttons. On our home remote, I added a "Sleep" button and "Fan Power" and "Fan Oscillate" (for a tower fan in the room) that do exactly what they say. It's on the home screen and everybody gets what they do because they are very clearly labeled. It doesn't matter what I can learn, if you can't teach it to your wife, or mother-in-law, it's not an intuitive solution.
To be clear, I'm not here to trash the C4 remote at all -- I only brought it up to clarify why getting the app working was important. I'm not here to trash the C4 remote, or C4 at all. I've stated their hardware is fine and I've pointed out that things like network changes can cause problems and those changes have nothing to do with C4.
I'll answer this separately later today when I have time. The only reason I am in this thread is to offer C4 constructive advice. My story, and the OP's, and Bryan's story are not unique, at all. I would never come into somebody else's thread and take it over to help my own case -- I'm trying to put meat on the bone of issues that C4 should address. All of you can blame bad dealers all you want, but when you have a product that is totally useless on its own without a successful dealer install, the company that sells that product has a far, far greater responsibility to ensure dealers are competent and efficient -- and they should be there to pick up the pieces when things were never worked.
Comcast uses A, B, C and D buttons https://www.xfinity.com/support/remotes/
. Some use 4 colors, some use A-D. So A-D may be intuitive to you, to me its the colors, but its all the same thing, the SR250 is mapped so likely Red is A, Blue is B etc (just made that up but you can see exactly how its mapped in the property drivers). on the comcast UI there are points where it says press A. Like if you are doing VOD, A may be to agree/accept to rent a movie, I don't know because I do not have comcast. Basically 99% of the platforms out there have colors or A-D type buttons. And the C4 remote has an info button, a back button, a DVR button, etc. So those standard ones are on the SR 250 and clearly labeled. And if you do not use any buttons that come on the SR 250 you can program them to do something else of your liking.
2.5.3 works with the C4 app labeled OS2. A few pointers:
1) the first time you log in you have to be on the local wifi network
2) it will only work on the local wifi network unless you pay for the yearly 4sight subscription plan
3) check your customer.control4.com portal to make sure you are not blocking your device or blocking the ability to add new devices. Lastly I think there is a cap on like 10 device or something so make sure you are not at the cap
There was also a certification patch that impacted the version of Composer HE and things on the controller needed a patch as well as updating your Composer HE software. If your Controller was offline for a long period of time it may not have received that patch. That patch should take a few seconds, but it does not require a full system OS upgrade.
2.5.3 is stable enough that a dealer should be able to get you up and running in no time. You can see how it performs and what you like and use the system a bit. If you have an HC800 (or a newer EA controller which I doubt) you could upgrade to OS 3 but if you have an HC250 or any legacy touchscreens (not the T3) you cannot upgrade. Personally, given your issues in the past, get 2.5.3 working and live with it for a while. If it is a guest house, no need to bump up to OS3.
And if you contact C4 in real time during an issue install, they will help. That is all I am trying to say. Hard to cry over spilled milk from 4-5 years ago. I empathize with you 100%, but just trying to help you move forward and let people know currently if they have issues during the install, call C4 directly. They will send out a regional manager to supervise and get another tech in there if needed.