Originally Posted by bryantc
Control4 is responsible for their dealers. It shouldn't be the customers responsibility to have to go thru a dozen different dealers to find one that is actually good. You'd think they would have more oversight over how their products are being sold but seems like they are just happy to have anyone sell them. Even their "diamond" and "platinum" rankings are based on nothing but sales numbers rather than actual quality of service.
sometimes it is a 2 way street. I always say there are 3 sides to the story - the home owner, the dealer and the truth is somewhere in between. It is very easy for a home owner to come onto a forum and rant about a product/service, etc. But maybe the dealer told them I will do XYZ and the owner heard they will get ABC and there is a disconnect.
So instead of saying "my dealer is bad" a lot of times you need more info. Maybe the home owner wanted to "own" the network, the dealer installed C4, there are wrong settings on the switches and things are going haywire. Is that the dealers fault?
Lastly - there are plenty of people who want a set it / forget it solution and who also want to outsource it. That is where C4, Crestron, RTI, Savant, etc all find their customers.
Lastly - Alexa is control, not automation. So when you say I can do it all with Alexa, frankly, you are wrong. You can control things, you cannot automate things. An example I give is I can get my kwikset deadbolt to talk to my DSC Security panel to talk to my C4 lighting to talk to my Sonos music and to talk to my GE laundry. When my housekeeper comes over she puts 1 code into my door. door unlocks, alarm off. lights on, music on. when she leaves, she locks the door with 1 press of a button, alarm engages, music off, lights off and my laundry machine starts because she left the rags in there to be cleaned. This all gets done with a code to enter my house (4-6 digits) and 1 press of the lock button to leave. This isnt a competition, just merely saying a true automation system (c4 or others) are more than control systems (Alexa).