Originally Posted by FlyingDiver
Not sure about DSC, but I have my Concord4 panel connected to Alarm.com via the cell communicator, and it also is connected to my HA system (Indigo) via serial. They all work together just fine.
According to my alarm guy, Concord is the only system that can worth with C4 and Alarm.com, but Concord is discontinued and end of life / not supported any longer according to 2 different installers I talked with (both were fans of Concord but would not install it now).
Originally Posted by David Haddad
I'll never understand this type of lack of transparency and respect for peoples time that some homeowners engage in when getting estimates. If they made comments about it being over 50K they were explicitly giving you an opportunity to give them feedback. If that is a non-starter for you, then why didn't you have a clear discussion with them about budget so they could design something around your budget, or know not to bother putting together a proposal? Why have them go back to their offices and waste time at a job they make their living with, putting together proposals for amounts that are non-starters?
I don't think I should have to defend myself here - I actually paid $300 for the quote which was specifically to cover their time in mapping out what was in the home and providing recommendations... I did tell him I was considering a DIY solution, and wanted to start small with something that would be economical and could be expanded later; but I had no idea what C4 or any other system would cost - other than Crestron which I knew would be over 100K and I told him I did not want to go near that. He made the comment about cost when I was pushing him, after over a week of not hearing back, to give me some idea of numbers so I would know if C4 is even a possibility (and so he wouldn't have to waste time drawing up a quote if it would be pointless). SO I paid for his time, and I also told him I was looking for a solution I could control, and that would be reasonable in cost. He just wasn't listening (or reading my emails carefully where I laid all this out). You should get the facts before throwing stones.
Or did you expect I would be an idiot and say "Please give me a system that costs exactly $40,000 because I have $40,000 I want to spend on something and this seems like a good idea even though I have no idea what these systems are supposed to do beyond what Sonos, Alexa, ZWave, and Insteon can do"? When I walked in to the dealers all that I knew was that Crestron would be over 100K and that was too much given the DIY options. I had no idea what C4, Lutron or Savant would cost, what functionality they provide over DIY (turns out - not much), or what the various tiers of functionality (audio, video, lights, etc.) cost with these systems. That was why I went to get proposals in the first place. How could I possibly provide a "budget" number when I didn't know what was possible? Isn't that the function of a dealer, to educate? Or maybe you just think I should tell the dealer what I can afford and trust give me what is the absolute best system for me; I really shouldn't try to figure it out myself, just write a check. Right.
Actually, I got a decent quote from a Savant dealer who *listened* to me. He gave me a scaled down system that would provide 70% of what I want and he would work with me on the DIY side so I could do my own programming and add to the system DIY as needed. I am not sold on Savant though. The A/V over IP is very cool stuff I admit, but Sonos seems to give me much of that capability for less than half the cost, and Sonos is DIY friendly. And as others have noted, I would be reliant on the dealer looking the other way and possibly getting into trouble to give me that level of access.. I am not really keen on giving Savant (or anyone else) my money under those circumstances, but I am still thinking about it.
Originally Posted by jrbryant
This is impossible for the companies that install Crestron, Control4, Savant, type systems. It is violation of the dealer agreements and their dealership can be terminated for giving that level of access to a client. Finding a dealer that is easy to work with and can accommodate your requests is key, but the above level of expectation will certainly end in disappointment.
It is probably true that dealers can be terminated for that, but it is still the right thing to do. Crestron, C4, Savant and Lutron (and all of the dealers who install those) have a dying business model that is rapidly being replaced by consumer friendly, open API technology. Homeowners are also a lot smarter about tech than they used to me. Most millennials know how to write code at least in some high level language. Think about how ridiculous this whole model is for a minute (spend 100K+ on programmable light switches, speaker controls, and network equipment - but you can't access any of it on your own) and then realize that that business model only works when customers have no ability or desire to modify or integrate their own systems anyway. That is not the future.