Best Buy says can not transport LCD lying flat - huh? - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 64 Old 12-16-2008, 07:44 PM - Thread Starter
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So I was at Best Buy the other day and came that close to getting a 52" Sharp LCD. I was all ready with my wife's SUV but just when I was about to take the credit card out the sales guy asked me how I'm going to take it home? I said, I'm going to lay it flat, screen facing up, in the back of my wife's SUV.

No, no, no! You should not lay it flat or the screen will crack said the sales guy. WHAT? I reminded him it was a LCD and not plasma. Same response. I further reminded him that the screen will be facing up and thus no force will be on it.

As a mechanical engineer I find that a bit hard to believe. He further said that anything over 32" LCD should not be lying flat, even in the box.

So he lost a sale and I proceeded to walk out the door. Low and behold, near the checkout there were tons of LCDs bigger than 32", some as big at 42", lying flat, stacked 4 high. At least the store followed the box warning to stack no more than 4 high.

If this is true (do not lay flat) then "Stack no more than 4 high" warning on the box will mean they stack them on the edge 4 high???? That's a feat that I would like to see!

So, experts, can I carry that baby home lying flat with nothing resting on top of the box?
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post #2 of 64 Old 12-16-2008, 08:01 PM
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I would not. The glass is self-supporting and, with the vibrations of transport, can crack. Lying horizontal but static when stacked does not apply the same stress.

Frankly, I would never transport a large panel monitor myself. For the small cost of delivery, the responsibility for success goes off my shoulders.

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post #3 of 64 Old 12-16-2008, 08:19 PM
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if its an LCD would it really matter? =\\ if it was a plasma i think it would matter
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post #4 of 64 Old 12-16-2008, 08:29 PM
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I damaged an LCD monitor once by transporting it flat. The pressure around the edges was too much, and now it has a permanent red hue all around the edge.

Don't get me wrong, this Best Buy salesman, like most others, was an idiot, but even a broken clock is right twice a day.
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post #5 of 64 Old 12-17-2008, 12:58 AM
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Just to safe, transport it up. The weight of the panel itself is its own downfall. During transport, the center of the screen will experience the most force because there's nothing really holding it in place. We took one of big LCD's apart at work once and this is what I observed. Like a window screen, it's going to flex. I've seen plenty of people in front Fry's loading their new LCD facing flat.

The logistical movers all know to transport these babies up right. I've been to a warehouse once where there were a LOT of Sharp sets, all sitting upright.

Also, just to make sure I wasn't paranoid once, I checked the box my Sharp came in, there's a logo that said you should transport it up. So I think it is safer to follow the manufacture on this.

Just my $0.02
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post #6 of 64 Old 12-17-2008, 01:16 AM
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I would transport it up, why risk it. I did transport my 40" lcd I purchased in November laying flat in the back of a pickup. I guess I was luck as everything with the set is perfect but had I known then what I've found out since then it would have been transported up right and no, the BB guy didn't say anything about it, they even brought it out of the store and put it in the back of the truck for me.
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post #7 of 64 Old 12-17-2008, 02:01 AM
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Quote:
Originally Posted by Kingmeow View Post

So I was at Best Buy the other day and came that close to getting a 52" Sharp LCD. I was all ready with my wife's SUV but just when I was about to take the credit card out the sales guy asked me how I'm going to take it home? I said, I'm going to lay it flat, screen facing up, in the back of my wife's SUV.

No, no, no! You should not lay it flat or the screen will crack said the sales guy. WHAT? I reminded him it was a LCD and not plasma. Same response. I further reminded him that the screen will be facing up and thus no force will be on it.

As a mechanical engineer I find that a bit hard to believe. He further said that anything over 32" LCD should not be lying flat, even in the box.

So he lost a sale and I proceeded to walk out the door. Low and behold, near the checkout there were tons of LCDs bigger than 32", some as big at 42", lying flat, stacked 4 high. At least the store followed the box warning to stack no more than 4 high.

If this is true (do not lay flat) then "Stack no more than 4 high" warning on the box will mean they stack them on the edge 4 high???? That's a feat that I would like to see!

So, experts, can I carry that baby home lying flat with nothing resting on top of the box?

The warnings not to lay flat are for transporting, it's okay to lay flat if it's in the box and stationary. I would absolutely not transport a plasma TV laying flat, an LCD would have less chance of becoming damaged in transport but why take the chance? You may think that the salesman lost a sale but maybe he saved his store the return of a damaged TV. I don't know about BB but I have actually seen CC employees refuse to lay a TV flat in a customer's SUV. They also told the customer that they could not allow him to take the TV with him if he did not have proper transportation. In the end they reached a compromise, they took the TV out of the box and were able to fit it in upright.

The measure of a man's character is what he would do if he knew he never would be found out.
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post #8 of 64 Old 12-17-2008, 05:31 AM
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I've been told that if you do transport an LCD laying flat, you should do it face down rather than face up to lessen the stress on the screen.
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post #9 of 64 Old 12-17-2008, 05:41 AM
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Mine fit in my SUV, it was at about a 60 degree angle, only had about a 20 minute ride, Tv is fine, I probably would have not layed it flat, one guy at the store told me ok to lay flat, the guy loading it said no.. I compromised I guess.I would go with the delivery if you can.why take the chance with an expensive purchase. This was a 46 inch in the box..
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post #10 of 64 Old 12-17-2008, 05:52 AM
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Our warehouse guys load LCD's flat all the time into SUVs... no problems. However, if you can transport them standing upright, that would be preferred.
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post #11 of 64 Old 12-17-2008, 07:23 AM
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Was told the same thing when i picked mine up. Luckily i had my cousins Honda Oddessy(sp?) to transport my 55" XBR8 and had the unit standing up. Worked out pretty well.
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post #12 of 64 Old 12-17-2008, 07:25 AM
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Whoa! Had I known about this earlier, I would've have been more careful when transporting my new 32 LCD. I laid the TV flat in my car when I transported that thing home. But I lucked out and everything was in perfect condition. The ride was only 5 minutes though so that's probably why I got lucky.
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post #13 of 64 Old 12-17-2008, 07:37 AM
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Just to add my two cents.

My Sharp 46" LCD has a warning on the box to ensure that you transport it standing up. I borrowed a minivan to transport it, so I was covered.

ft
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post #14 of 64 Old 12-17-2008, 10:11 AM - Thread Starter
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Thanks for the info guys. I was trying to avoid taking a day off to sit at home wait for the delivery. My wife's SUV is mid size and can not take the box standing upright so I was trying to get away with lying it flat.

Like most of you said, I rather play it on the safe side.

(Note to self: now who do I know that has a mini-van?????)
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post #15 of 64 Old 12-17-2008, 01:16 PM
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I brought 2 Sony 52" XBRs and 3 Sharp 37" Aquos LCDs from DC to NY in the back of a rented Ryder truck lying on their backs on some blankets. They made the trip just fine.
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post #16 of 64 Old 12-18-2008, 12:06 AM
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if i remember right if you lay it flat you are supposed to stand it upright for a while before you turn it on. something about the liquid crystal setting.
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post #17 of 64 Old 12-18-2008, 09:53 AM
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If you transport or lay the TV flat, there is a large risk for cracking the screen. You can only do it briefly for static loads. This has less to do with TVs, but more to do with basic glass.

https://www.avsforum.com/avs-vb/showt...2#post14755102

Its one reason you never see glass sheets transported flat, or windows for that matter, at least by responsible carriers.
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post #18 of 64 Old 12-18-2008, 10:20 AM
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Would the TV be OK? Probably, but they don't want to take the chance. I work at CC and we always tell the customer not to lay it flat. If they choose to we will let them, but we tell them once you lay it flat and leave you cannot make a return if the screen has any type of physical damage. That right there stops most people dead in their tracks and they go get an open bed truck. Is it a coincidence that SONY, Samsung, Panasonic, etc, box their large TVs in such a way so that they are standing upright? No.

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Of course, I got it modified with the TK-427, which cheeks it up another, maybe, 3 or 4 quads per channel.
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post #19 of 64 Old 12-18-2008, 10:26 AM
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Quote:
Originally Posted by MrEastSide View Post

Would the TV be OK? Probably, but they don't want to take the chance. I work at CC and we always tell the customer not to lay it flat. If they choose to we will let them, but we tell them once you lay it flat and leave you cannot make a return if the screen has any type of physical damage. That right there stops most people dead in their tracks and they go get an open bed truck. Is it a coincidence that SONY, Samsung, Panasonic, etc, box their large TVs in such a way so that they are standing upright? No.

Worse yet, I am not sure of this, if you damage the TV lying flat you can void your warranty. Of course how will they know? You either have to tell the maker that, someone watches you do it and testifies, or lie about not having done it.

In my Sharp how to transport and open the TV was written all over the box.

When I received the TV, I had a checklist of things to do from the deliverer.
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post #20 of 64 Old 12-18-2008, 10:32 AM
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At my store we tell them that if they damage it we will not take it back. We also comment their receipt on this if they decide to lay it flat. I usually don't have to tell people it will void the manufacturer's warranty if it's physically damaged. I think most people just assume that. Still, we still get the boneheads that insist on taking it and I just go, "Whatever, it's your choice".

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Of course, I got it modified with the TK-427, which cheeks it up another, maybe, 3 or 4 quads per channel.
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post #21 of 64 Old 12-18-2008, 10:45 AM
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I just don't get it. How on earth will the store or manufacturer know that the TV has been damaged from you laying it flat? Unless you proudly admit it, they're not going to know you laid it flat. Secondly, the TV could've been damaged elsewhere (maybe it was dropped at the factory or the store).
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post #22 of 64 Old 12-18-2008, 11:14 AM
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Quote:
Originally Posted by xraffle View Post

I just don't get it. How on earth will the store or manufacturer know that the TV has been damaged from you laying it flat? Unless you proudly admit it, they're not going to know you laid it flat. Secondly, the TV could've been damaged elsewhere (maybe it was dropped at the factory or the store).

Some TV boxes have a tamper-proof indicator inside (or it could be on the outside) that will prove that the box was on its side. I guess you could say that you laid the box down after taking the TV out, so it's still a he said/they said argument.

ft
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post #23 of 64 Old 12-18-2008, 11:18 AM
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If you take the LCD out of box and put it on its stand, it will fit in most SUVs upright.

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post #24 of 64 Old 12-18-2008, 11:24 AM
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Quote:
Originally Posted by ftaok View Post

Some TV boxes have a tamper-proof indicator inside (or it could be on the outside) that will prove that the box was on its side. I guess you could say that you laid the box down after taking the TV out, so it's still a he said/they said argument.

ft


Yes, I went looking for that strip, couldnt find it on my TV when it was delivered. Its usually very prominent on the box to warn the carrier someone is watching you. Its a general shock indicator, but I don't know if they have a similar thing for position.


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post #25 of 64 Old 12-18-2008, 11:56 AM
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I have transported a 40" LCD, 46" LCD, 42" plasma, and a 60" plasma, all flat in the back of my caravan. Never had a problem. Of course, you mus drive carefully, but that should be a given, as if you do not, you'dbe breaking laws.

Technically, all FP's should be transported upright though.
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post #26 of 64 Old 12-18-2008, 12:00 PM
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Quote:
Originally Posted by xraffle View Post

I just don't get it. How on earth will the store or manufacturer know that the TV has been damaged from you laying it flat? Unless you proudly admit it, they're not going to know you laid it flat. Secondly, the TV could've been damaged elsewhere (maybe it was dropped at the factory or the store).

If the panel is cracked, it is abuse, and it really does not matter whether you it was horizontal or a wrecking ball hit it.

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post #27 of 64 Old 12-18-2008, 12:12 PM
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Originally Posted by lcaillo View Post

If the panel is cracked, it is abuse, and it really does not matter whether you it was horizontal or a wrecking ball hit it.

But if the TV was damaged because it was abused at the factory or at the store, it's not your fault. So, they should exchange it if you get a cracked TV. I've seen employees at Best Buy drop LCD TV boxes. Employees today are so careless.
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post #28 of 64 Old 12-18-2008, 01:39 PM
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You could probably get away with transporting a LCD flat because the screen is lighter, but never would you want to chance it with a plasma. The heavy glass over a big area will break if there is enough stress introduced to it. Even a simple, but quick bump in the road could do it because of the inertial moment that may occur. You just can't pull more than a G or two without breaking a plasma. Transport upright is the smart move.
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post #29 of 64 Old 12-18-2008, 02:52 PM - Thread Starter
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Quote:
Originally Posted by chris5977 View Post

If you take the LCD out of box and put it on its stand, it will fit in most SUVs upright.


Good idea Chris. I'll have take out the tape measure and see if my wife's SUV has enough head room. Of course if I could do that I will need someone back there to hold it upright. I doubt there's any good lashing points.
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post #30 of 64 Old 12-18-2008, 03:32 PM
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Funny how you're not supposed to transport it flat but when I go to my local best buy all the Sony 32" displays are laying flat stacked 8-10 units high on top of each other at top of a storage shelf.

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