Vizio M-Series 2015 Manufacturing Defect
I use CNET extremely actively (and often) to make buy decisions on consumer electronics and audio/visual equipment.
My purchase of a Vizio M-Series 60-C3 was exclusively based upon David Katzmaier's enthusiastic review of its picture quality and the technical specifications of the product. For the price point, the Vizio M-Series was 30% less expensive than brands I would typically look to first. I coupled the M-Series with the purchase of a Vizio 5.1 sound bar kit.
Unfortunately the adage of "You get what you pay for" held true. This is my first, only, and last Vizio purchase.
Out of the box I was disappointed at the utilitarian design of the Vizio. This is a big, chunky TV that feels more appropriate to five years ago than the minimalist designs of today's thin, bezel-less TVs.
What is the absolute show stopper is the manufacturing defect, acknowledged by Vizio, in the control buttons on the set itself. Upon turning the TV on the volume will incrementally increase to max volume in a seemingly uncontrollable fashion. Only it's not uncontrollable...the control buttons on the TV are physically defective.
My first call to Vizio support yielded no satisfaction and ultimately I received an accurate diagnosis from a senior member on AVS Forum. My second call to Vizio tech support in a chat session yielded this quote:
( 6m 42s ) DJ: To be honest, I am not exactly sure what is wrong. We have had this issue prior, and after multiple tries for troubleshooting, we repair the unit. We have just stopped doing the troubleshooting and repaired.
Read known issue and, if this was a car, would be a recall. I'm currently waiting for a call from an onsite technician to schedule an appointment for a "repair" of this piece of junk.
I'm not impressed with Vizio and, while I may change my mind, with David Katzmaier for recommending a defective product as his TV of the Year.