Official Sharp 60LE650U/70LE650U/80 Owner's Thread - Page 22 - AVS Forum | Home Theater Discussions And Reviews
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post #631 of 782 Old 08-17-2014, 08:39 PM
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Z-Mad,

Mine are confined to the bottom third of the screen. I would say I probably have about 15-20 different dots when I examine up close. Some are small, maybe a pixel or two in size, but a few are much larger (clusters of pixels). One even looks like a tear and is about 1/2 inch long.

I first noticed them when I turned on my Xbox 360. I could see them against the light gray background of the Dashboard menu. I was standing maybe 8-10 feet away from the tv when I noticed them. There are currently three areas I can see from where I sit normally when light colored scenes are on the tv. It's not horrible but I have a feeling it will get worse.
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post #632 of 782 Old 08-18-2014, 01:33 PM
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Z-Mad,

Mine are confined to the bottom third of the screen. I would say I probably have about 15-20 different dots when I examine up close. Some are small, maybe a pixel or two in size, but a few are much larger (clusters of pixels). One even looks like a tear and is about 1/2 inch long.

I first noticed them when I turned on my Xbox 360. I could see them against the light gray background of the Dashboard menu. I was standing maybe 8-10 feet away from the tv when I noticed them. There are currently three areas I can see from where I sit normally when light colored scenes are on the tv. It's not horrible but I have a feeling it will get worse.
Thanks for the details. I have a small grouping of 3 bright spots fairly in the center of the screen, indeed noticeable on light colored screen, if one looks closely enough; and another one that's maybe a 1/4" line (or a tear you are describing) in the lower left corner... Hmmm, I have to think about what to do. They are not exactly noticeable during moving scenes or darker scenes, but the fact that they are there and that I can see them under specific conditions even if only so slightly, makes me nervous, also from the perspective that they might get worse. I still have another 2 years of coverage with my extended Best Buy warranty, so I am considering if to call Geek Squad now, or wait just a bit longer and see if they become more noticeable...
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post #633 of 782 Old 08-18-2014, 02:16 PM
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If I could some how be guaranteed it wouldn't get worse I'd probably just keep the set. For the hell of it I just threw up a white screen to see if it's gotten any worse and there are indeed more dots and two more of the tear type formations (although smaller). The dots seem to be working their way upward.

Sharp called again this morning and said they still have no stock to send me. They wouldn't even give me an ETA. It could be days, it could be weeks. So I took to social media and posted a message on their Facebook page summarizing my experience so far with their customer service. Within hours I received a phone call that they are sending me a brand new in box LC70LE650U ... mine was the Costco model #.

I called Costco and confirmed that the rest of my 18 months of warranty will remain for the replacement TV. It's too bad I had to post on their Facebook page to get this result but I'm happy I'm getting a new set.
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post #634 of 782 Old 08-18-2014, 03:19 PM
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If I could some how be guaranteed it wouldn't get worse I'd probably just keep the set. For the hell of it I just threw up a white screen to see if it's gotten any worse and there are indeed more dots and two more of the tear type formations (although smaller). The dots seem to be working their way upward.

Sharp called again this morning and said they still have no stock to send me. They wouldn't even give me an ETA. It could be days, it could be weeks. So I took to social media and posted a message on their Facebook page summarizing my experience so far with their customer service. Within hours I received a phone call that they are sending me a brand new in box LC70LE650U ... mine was the Costco model #.

I called Costco and confirmed that the rest of my 18 months of warranty will remain for the replacement TV. It's too bad I had to post on their Facebook page to get this result but I'm happy I'm getting a new set.
I am not surprised. That's why I suggested "getting in their face" a bit. They'll try to get away with as much as possible as long as one remains complacent. See, they know what's the right thing to do, and as soon as you posted on their facebook they had to act properly... Anyway, glad to hear you are getting a new set Now I have to figure what to do with geek squad. My manufacturer warranty is already up, so I'd be dealing with geek squad and Best Buy...
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post #635 of 782 Old 08-19-2014, 08:54 AM
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If I were in your shoes I'd start the process with the Geek Squad. Why waste warranty time on a TV you know is faulty? Just my two cents.
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post #636 of 782 Old 08-19-2014, 01:10 PM
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If I were in your shoes I'd start the process with the Geek Squad. Why waste warranty time on a TV you know is faulty? Just my two cents.
Yeah, you're right. That's what I was thinking in the end too. I'll just call Geek Squad and see what they say... Thanks...
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post #637 of 782 Old 08-20-2014, 09:22 AM
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Yeah, you're right. That's what I was thinking in the end too. I'll just call Geek Squad and see what they say... Thanks...
Z,

Having dealt with a BestBuy EW, twice, I'd say: if the set is working fine otherwise and you have to look hard to see the problem, wait. It's going to get worse and you will end your EW at the point of replacement. Then you will have to buy a new EW at full price on the replacement set. If you have a 4 year EW wait three as long as you aren't driven crazy by the spots. When that happens all bets are off.

Joe in West Los Angeles, CA
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post #638 of 782 Old 08-20-2014, 02:48 PM
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Z,

Having dealt with a BestBuy EW, twice, I'd say: if the set is working fine otherwise and you have to look hard to see the problem, wait. It's going to get worse and you will end your EW at the point of replacement. Then you will have to buy a new EW at full price on the replacement set. If you have a 4 year EW wait three as long as you aren't driven crazy by the spots. When that happens all bets are off.
Hey Joe,

Thanks, I see your point, and it's a good one. The spots are not exactly driving me crazy, but they are there. Mind you my set is a 640U, so it's already 2 years old (if one can call that old), so at this point they pretty much wouldn't have a replacement panel and are likely to offer a replacement with either this year's model or a different set altogether... If that becomes the case, I may even choose a different set altogether (maybe a Samsung or a Vizio) and get an even better picture quality on a new set. I don't mind paying a bit of a difference for it (although you are absolutely right that I would have to purchase a completely new EW for it without having exhausted the full duration of my existing EW), but I guess I'm fine with that if I can get a new and even better set for a small up-charge (in comparison)... I have already called Geek Squad just yesterday and they're sending a tech this coming weekend. Let's see, I'll keep you guys posted...
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post #639 of 782 Old 08-20-2014, 04:05 PM
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Hey Joe,

Thanks, I see your point, and it's a good one. The spots are not exactly driving me crazy, but they are there. Mind you my set is a 640U, so it's already 2 years old (if one can call that old), so at this point they pretty much wouldn't have a replacement panel and are likely to offer a replacement with either this year's model or a different set altogether... If that becomes the case, I may even choose a different set altogether (maybe a Samsung or a Vizio) and get an even better picture quality on a new set. I don't mind paying a bit of a difference for it (although you are absolutely right that I would have to purchase a completely new EW for it without having exhausted the full duration of my existing EW), but I guess I'm fine with that if I can get a new and even better set for a small up-charge (in comparison)... I have already called Geek Squad just yesterday and they're sending a tech this coming weekend. Let's see, I'll keep you guys posted...
Good luck Z, I known you'll get the right thing done. Although I did get an A-hole at a BB when my first set went nuts and lemoned. Eventually I got a good person at Culver City and he helped greatly. I think now it's all done through Geek so it's different. Tell us how it goes. I did my EW through SquareTrade for my Sharp, as my early Sharp "screw" experience meant I wanted nothing further to do with them. So far my Z-Maded TV is still looking great. I know based on history I will have those white dots at sometime. My big Mits died outside the EW, which sucked. I'll keep an eye on it but will delay the service as long as needed.
Joe

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post #640 of 782 Old 08-20-2014, 04:23 PM
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Good luck Z, I known you'll get the right thing done. Although I did get an A-hole at a BB when my first set went nuts and lemoned. Eventually I got a good person at Culver City and he helped greatly. I think now it's all done through Geek so it's different. Tell us how it goes. I did my EW through SquareTrade for my Sharp, as my early Sharp "screw" experience meant I wanted nothing further to do with them. So far my Z-Maded TV is still looking great. I know based on history I will have those white dots at sometime. My big Mits died outside the EW, which sucked. I'll keep an eye on it but will delay the service as long as needed.
Joe
Yeah, I'm hoping it will be a good enough experience that will resolve the dots issue and hopefully result in a new set. Manufacturer warranty doesn't apply anymore, so it's entirely on Geek Squad, and in case of panel issues (like dots, dead pixels and such) they really can't do much but replace the TV. Unless they somehow have 640U panels as replacement parts from Sharp, which would surprise me, especially since even Sharp just replaces the sets with such issues... Anyway, I'm hoping for the best

Hey, good to hear the Z-Madded set is still looking good, ha ha. Actually my Sharp has stayed pretty consistent over time too without much shifting. I checked it several times and the gray-scale as well as colors stayed accurate not needed any adjustment... So hopefully the calibration will hold for a long time
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post #641 of 782 Old 08-20-2014, 04:58 PM
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Me too! Maybe I'll pop in the WOW disk and check for spots? Or maybe I won't.
;-)

Oh and I like Z-Maded as in YOU made the set look as good as it does. :-D

Joe in West Los Angeles, CA

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post #642 of 782 Old 08-20-2014, 07:16 PM
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Me too! Maybe I'll pop in the WOW dick and check for spots? Or maybe I won't.
;-)

Oh and I like Z-Maded as in YOU made the set look as good as it does. :-D
You're probably better off not looking for the spots. You know how it is, once and if you find them, all of a sudden you keep noticing them all the time, lol

Thanks for the post, certainly glad I was able to get the best out of your set
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post #643 of 782 Old 08-20-2014, 07:46 PM
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You're probably better off not looking for the spots. You know how it is, once and if you find them, all of a sudden you keep noticing them all the time, lol

Thanks for the post, certainly glad I was able to get the best out of your set
My previous RPTV lemons had white spots, black spots, color degradation, so I don't like seeing them much, either.

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post #644 of 782 Old 08-24-2014, 10:21 PM
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Btw, a quick update: Geek Squad stopped by this weekend, saw the white spots, and it was obviously not the first time they encountered it. Of course they confirmed it was a panel defect, and they are going to let me know if they have a panel as a replacement part they can come out and replace. I told them I would be rather interested in simply getting a new and better TV (and pay Best Buy more money for a better set), so they will put that in their report - let's see what happens. I'm hoping they might not have a panel for replacement anyway, which would mean new TV, and which would mean me shopping probably for a 75" set Let's see what happens...
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post #645 of 782 Old 08-25-2014, 05:57 AM
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Btw, a quick update: Geek Squad stopped by this weekend, saw the white spots, and it was obviously not the first time they encountered it. Of course they confirmed it was a panel defect, and they are going to let me know if they have a panel as a replacement part they can come out and replace. I told them I would be rather interested in simply getting a new and better TV (and pay Best Buy more money for a better set), so they will put that in their report - let's see what happens. I'm hoping they might not have a panel for replacement anyway, which would mean new TV, and which would mean me shopping probably for a 75" set Let's see what happens...
Good luck, Z.

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post #646 of 782 Old 08-25-2014, 02:12 PM
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Well, I called up Sharp's service center today to address my Dirty Screen Effect and white dot issues, and so far the experience has been quite the exercise in patience.

First I had to endure the agent's thick Indian accent, while he had me perform a series of powering-off / unplugging / holding down buttons on the side of the TV in order to run diagnostics and (unfortunately) reset all settings on my TV to its factory defaults.

Then he e-mailed me a pdf letter asking for me to include a photocopy or e-copy of the original receipt, and to take pictures of the following:
  • Take one full screen picture of the issue from a normal viewing distance.
  • Take one close-up picture of the issue.
  • Press the "Menu" button on the remote control and take a full screen picture with the Menu displayed.
  • Press the "Display" button on the remote control and take a full screen picture of the on-screen display.
  • Take one picture of the model & serial number sticker located on the back side of the unit.

So I took all the pictures and even a couple of short videos, but it was hard to get the DSE to show up. I ended up using a special test pattern to help bring out the effect. Albeit even then the effect didn't show up on the pictures & video very well.

So now I'll cross my fingers and hope that they deem it necessary to send out a tech. And then hopefully he'll see the effect well enough first-hand to warrant a replacement screen. I'll keep you informed... wish me luck!

Visor

UPDATE... first of all, sorry to everyone for the delay; I've been busy house shopping with my girlfriend and then going through the long and tedious process of buying / selling our properties.

So Sharp called me back about a week after I sent them the sample pictures and video. Regarding the white dot (there is really only one dot on my set, although another one is starting to form), they told me that this was "within the TV's parameters" and they would not replace my set because of this alone.

Regarding the DSE that both myself and kovach noticed, they couldn't see it in the photos & video I took of the test pattern. So now I need to find some material that will show the artifact more clearly and for longer than a split second. In viewing some movies recently, I think the opening pan shot in "Tears of the Sun" might be a good candidate.

Reviewing the recent posts, it's definitely concerning that other customers are receiving refurbished units. If that's the direction that Sharp Canada decides to go with my TV, then I'll definitely put the replacment unit through a battery of tests while the techs are on-site to ensure the DSE and white dots aren't there.

I'm hoping to perform a good video capture of the Tears of the Sun scene tonight and send it off to Sharp. Hopefully that'll be enough to finally send me a replacement.

Cheers,
Visor
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post #647 of 782 Old 09-02-2014, 01:01 PM
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Just an update ...

My replacement finally arrived today. When it was set up the first thing I did was throw up a white screen to check for anything. The good news was there were no white dots. Bad news was it had major dirty screen effect right down the center of the screen. I didn't accept delivery and now I'm waiting on Sharp to call me back. Can't wait to see what happens.
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post #648 of 782 Old 09-03-2014, 10:06 AM
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Finally, a new response in regards to my set. Here's the e-mail from Sharp:

Quote:
We have dispatched the following authorized service center to repair your Sharp product, model number
LC70LE650U:

<Address removed>

The service center will be in touch with you shortly to schedule the appointment. Please feel free to contact
them at your convenience.
Thank you very much for your cooperation.
So hopefully they'll contact me sometime today (although they contradicted themselves as they stated that I should contact the service center as well).

At any rate, I plan to bombard the tech with hockey demos and other clean pans to convince him that the set should be replaced.

Cheers,
Visor
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post #649 of 782 Old 09-04-2014, 01:23 PM
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Sharp is moving a little quicker this time around. I got a call yesterday; they wanted to confirm that I refused the delivery. I explained what was going on and offered them the quick pictures I was able to take of the screen before it was packed up and emailed them off. Today I received another call and they seemed apologetic over what's been going. I was offered an LC70EQ10U as a replacement. I was at work when they called and I forgot to ask if they were going to send new or refurb. At this point, I really don't care; I just want a defect free TV. However I will contact them and find out when I have some spare time. Looks like I'll have some reading to do about this new model #.
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post #650 of 782 Old 09-04-2014, 03:13 PM
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I didn't hear back from the Sharp service centre yesterday, so today I gave them a call and booked a visit for Monday. Just a few days to go until I find out if I'll get a new set.
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post #651 of 782 Old 09-05-2014, 12:30 PM
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Need your help guys trying to decide between this TV 60 and between Vizio e series 2014.it will mostly be used for gaming (xbox one ps4) and blue ray/Netflix. This is my first TV bigger than 47 and close to a 1000 so I want to make sure it's a good tv I'll enjoy with awesome picture quality.. Thanks for your help!
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post #652 of 782 Old 09-05-2014, 01:57 PM
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Wow, so many posts regarding repairs and replacements, lol. Well, here is also an update on my white spots issue: As I thought, Geek Squad is not able to get the replacement panel from Sharp, so I have been authorized for a new TV
Best Buy actually does not even show any comparable SKU in their system, so I am to pick whatever TV I want, naturally needing to pay the difference if it is a more expensive set than what I paid for the Sharp. So I am turning the Sharp into a good down-payment for a nice 75" set - I'm going for the Samsung F8000 this time...
I've sure enjoyed the Sharp overall, but also glad I am now able to upgrade to the top picture quality taking the black levels, color accuracy, and particularly motion resolution and handling to the next level... Excited to get my hands on the new set and start calibrating
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post #653 of 782 Old 09-05-2014, 03:48 PM
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Is it like that on all I puts and all sources?
I noticed you replied on the 60LE650U forum and was wondering if you have that tv. I to have a ps4 and xbox one and am trying to buy a tv. This is my first 60" tv so i want to make sure i get the best for my money. My budget being 1000. I heard this tv was good and then the 2014 Vizio E series. Can you give me any advice if the sharp is good picture quality for my consoles and blue ray player!!! Thanks!!!
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post #654 of 782 Old 09-05-2014, 05:28 PM
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Originally Posted by romo4ever View Post
I noticed you replied on the 60LE650U forum and was wondering if you have that tv. I to have a ps4 and xbox one and am trying to buy a tv. This is my first 60" tv so i want to make sure i get the best for my money. My budget being 1000. I heard this tv was good and then the 2014 Vizio E series. Can you give me any advice if the sharp is good picture quality for my consoles and blue ray player!!! Thanks!!!
That TV was swapped out due to tiny white spots appearing on the screen. They replaced it with the EQ model which is noticeably better in every category but it is also showing a few white spots. I'm now waiting on a replacement for it now.

The LE also had video/ sound sync issues. I would skip the LE and get the EQ or the Vizio.
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post #655 of 782 Old 09-05-2014, 06:55 PM
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That TV was swapped out due to tiny white spots appearing on the screen. They replaced it with the EQ model which is noticeably better in every category but it is also showing a few white spots. I'm now waiting on a replacement for it now.

The LE also had video/ sound sync issues. I would skip the LE and get the EQ or the Vizio.
thanks for the advice i appreciate it!!
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post #656 of 782 Old 09-06-2014, 03:55 AM
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thanks for the advice i appreciate it!!
Romo, while Sharp is a very decent TV and does offer quite good picture quality, at the same time it is not a "top-notch" TV either. Today, Vizio seems to offer even better performance and better value. Sharp is edge-lit whereas Vizio offers full array back-light with local dimming, which assures much better screen uniformity and deeper blacks that are so crucial for good picture quality. Vizio also seems to have a lower input lag, which should matter for your gaming since you noted you have Xbox and PS4... So overall, with your budget Vizio E will give you the best value and performance for the money. Read up on it also on cnet.com for example - you can find a good review of almost any TV there including the Vizio that is crowned the best value of 2014:

see http://www.cnet.com/products/vizio-e550i-b2/

Hope this helps and good luck
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post #657 of 782 Old 09-06-2014, 06:26 AM
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Romo, while Sharp is a very decent TV and does offer quite good picture quality, at the same time it is not a "top-notch" TV either. Today, Vizio seems to offer even better performance and better value. Sharp is edge-lit whereas Vizio offers full array back-light with local dimming, which assures much better screen uniformity and deeper blacks that are so crucial for good picture quality. Vizio also seems to have a lower input lag, which should matter for your gaming since you noted you have Xbox and PS4... So overall, with your budget Vizio E will give you the best value and performance for the money. Read up on it also on cnet.com for example - you can find a good review of almost any TV there including the Vizio that is crowned the best value of 2014:

see http://www.cnet.com/products/vizio-e550i-b2/

Hope this helps and good luck
Thanks a lot for the help i really appreciate it!! I was starting to think about the vizio. Though over in the vizio thread i read that a lot of people shut off the local dimming?!?! I dont know why? Say its not that good. So i guess i need to find out more about that!!!
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post #658 of 782 Old 09-06-2014, 07:14 AM
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Originally Posted by Z-Mad View Post
Wow, so many posts regarding repairs and replacements, lol. Well, here is also an update on my white spots issue: As I thought, Geek Squad is not able to get the replacement panel from Sharp, so I have been authorized for a new TV
Best Buy actually does not even show any comparable SKU in their system, so I am to pick whatever TV I want, naturally needing to pay the difference if it is a more expensive set than what I paid for the Sharp. So I am turning the Sharp into a good down-payment for a nice 75" set - I'm going for the Samsung F8000 this time...
I've sure enjoyed the Sharp overall, but also glad I am now able to upgrade to the top picture quality taking the black levels, color accuracy, and particularly motion resolution and handling to the next level... Excited to get my hands on the new set and start calibrating
Glad to hear you are happy with the resolution. Enjoy your new set!
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post #659 of 782 Old 09-06-2014, 07:54 AM
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Thanks VegasFlyby, I would have enjoyed the Sharp for a while longer, but it's definitely nice when an opportunity presents itself like this to upgrade to a new TV so I'm indeed happy with the solution...
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post #660 of 782 Old 09-07-2014, 02:09 PM
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Though over in the vizio thread i read that a lot of people shut off the local dimming?
There is no 'free' ride when it comes to electronic fixes to make up for physical limitations of hardware. In this case LCD panels. Depending on what you are watching, it can be distracting since there isn't enough 'zones' to isolate the areas that have high light levels. A candle in a dark room for example. But, at least it is there and it can be disabled. The more zones the more expense to manufacture. It does make a difference and it is surely a hell of a lot better than an edge lit set with dimming.

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Recording free OTA TV for 'time shifting' has been here since 1975. Will there be DVR's to do the same when ATSC3 obsoletes existing DVR's??

Last edited by videobruce; 09-07-2014 at 02:15 PM.
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