Originally Posted by Visor
Well, I called up Sharp's service center today to address my Dirty Screen Effect and white dot issues, and so far the experience has been quite the exercise in patience.
First I had to endure the agent's thick Indian accent, while he had me perform a series of powering-off / unplugging / holding down buttons on the side of the TV in order to run diagnostics and (unfortunately) reset all settings on my TV to its factory defaults.
Then he e-mailed me a pdf letter asking for me to include a photocopy or e-copy of the original receipt, and to take pictures of the following:
- Take one full screen picture of the issue from a normal viewing distance.
- Take one close-up picture of the issue.
- Press the "Menu" button on the remote control and take a full screen picture with the Menu displayed.
- Press the "Display" button on the remote control and take a full screen picture of the on-screen display.
- Take one picture of the model & serial number sticker located on the back side of the unit.
So I took all the pictures and even a couple of short videos, but it was hard to get the DSE to show up. I ended up using a special test pattern to help bring out the effect. Albeit even then the effect didn't show up on the pictures & video very well.
So now I'll cross my fingers and hope that they deem it necessary to send out a tech. And then hopefully he'll see the effect well enough first-hand to warrant a replacement screen. I'll keep you informed... wish me luck!
UPDATE... first of all, sorry to everyone for the delay; I've been busy house shopping with my girlfriend and then going through the long and tedious process of buying / selling our properties.
So Sharp called me back about a week after I sent them the sample pictures and video. Regarding the white dot (there is really only one dot on my set, although another one is starting to form), they told me that this was "within the TV's parameters" and they would not replace my set because of this alone.
Regarding the DSE that both myself and kovach
noticed, they couldn't see it in the photos & video I took of the test pattern. So now I need to find some material that will show the artifact more clearly and for longer than a split second. In viewing some movies recently, I think the opening pan shot in "Tears of the Sun" might be a good candidate.
Reviewing the recent posts, it's definitely concerning that other customers are receiving refurbished units. If that's the direction that Sharp Canada decides to go with my TV, then I'll definitely put the replacment unit through a battery of tests while the techs are on-site to ensure the DSE and white dots aren't there.
I'm hoping to perform a good video capture of the Tears of the Sun scene tonight and send it off to Sharp. Hopefully that'll be enough to finally send me a replacement.