OFFICIAL Samsung 4k HU8550 and HU9000 thread - Page 468 - AVS Forum | Home Theater Discussions And Reviews
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post #14011 of 22336 Old 02-12-2015, 04:57 PM
 
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Good new just got back from my local Bestbuy new samsungs come in @ the end of feb to early March!!!One connect box is march no date but march..Manager confirmed with me today..This Canada but should be the same in the states.
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post #14012 of 22336 Old 02-12-2015, 05:01 PM
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Originally Posted by player002 View Post
Good new just got back from my local Bestbuy new samsungs come in @ the end of feb to early March!!!One connect box is march no date but march..Manager confirmed with me today..This Canada but should be the same in the states.
Yes, but the $64,000 question is WHICH Samsungs are coming in at the end of February?!
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post #14013 of 22336 Old 02-12-2015, 05:25 PM
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Originally Posted by koozyk View Post
Hi everyone. First post, so I’m sorry if this may have already been asked.

I just bought a new UN55HU8550 and I’ve enjoyed all the valuable content on the site. I used the calibrations on the site to setup the colors on the TV and everything looks fantastic!

I have noticed a potential issue with the TV that has made me and the wife concerned. The TV flashes a green or purple static patter when the TV turns on from an off position pretty much every time. I managed to snap a picture of the TV when it flashes the pattern (attached). This is my first TV since owning an old Sony 52” 1080p from 7 years ago and I wasn’t sure if this is common on 4K/3D TV’s. Does anyone know if this is a sympton of a larger problem and I should take care of it before the 30 day window is up?

Thanks in advance!
I would suggest you disable the TV's quick start feature as this usually indicates a HDMI hand shaking issue with the source input if you only see this briefly.
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post #14014 of 22336 Old 02-12-2015, 05:27 PM
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Quote:
Originally Posted by brigont View Post
Can someone please help me with replay of downloads from youtube on the 8550.

I am using 4k downloader to pull some really nice 4k content from the gopro and red youtube sites.

RED - https://www.youtube.com/user/shotonred
Gopro - https://www.youtube.com/playlist?lis...nSIcY1GmIDuxlN

While downloading I simplified the naming and the files play well on my laptop. The moment I try to access on the TV I get an unsupported file message and it lets me close or skip to the next one.

I have been downloading the 4k stream and saving as mp.4

I have been successful with others... just not these which are pretty sweet.

Anyone? bueller?
I have noticed that not all videos downloaded from this site will play on our Samsung.
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post #14015 of 22336 Old 02-12-2015, 05:43 PM
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Sorry to ask this again... But is anyone else experiencing where the TV turns on after being turned off or turns off when being turned on? I have had this issue since firmware 1060. The latest firmware has not resolved this issue. It happens about 20% of the time. Sometimes I get up in the morning and the TV is on but with the STB off, there is no sound.

I had to set the auto shutoff for one hour, but after watching a show for an hour, it sometimes kicks in saying the TV will turn off because no signal was detected by the remote for the past hour...

I did a full TV reset and also unplugged the power to the set with no resolution...

If it's not a BIG screen, it's not a theater...
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post #14016 of 22336 Old 02-12-2015, 05:52 PM
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Originally Posted by 2Turbofan View Post
I have noticed that not all videos downloaded from this site will play on our Samsung.
Samsung TV cannot accept anything higher than 3840x2160 resolution especially some 4k files that comes with resolution 4160 or higher. For these you need to use a 4k media player to connect to samsung tv in order to play it. Unless someone can get samsung to do a firmware update to accept higher resolution than 3840x2160
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post #14017 of 22336 Old 02-12-2015, 05:56 PM
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Originally Posted by Musician View Post
Flattery will get you nowhere.

Like @DPowers , I skipped over your post earlier because I didn't know what you were talking about but I will take a stab at it but I may end up regretting my decision.

The TV doesn't have an RGB setting. That is a setting you'd make in the attached component.

I believe what you are trying to confirm is if your PS4 is sending RGB to the Samsung. To do so go into Menu >> Picture >> Picture Options and then look at the HDMI Black Level setting.

Normally this will be greyed out but if it is receiving RGB you will have a choice of three settings, Auto, Low and Normal.

The 'Low' setting is for video level RGB [16-235] which would generally be used for video components. The 'Normal' setting is for PC level RGB [0-255]. If you select the wrong setting, you will have either "washed out" blacks (i.e. grey) or "black crush" where you lose shadow detail.

Hope this is what you were after!
Yes, this is what I'm after! Ok, I'll check it out later. Thanks a lot everyone for trying to get to the bottom of this. Sometimes the PS4 does look washed out compared to Xbone. I always thought it was because Xbox One has more contrast which sometimes crushes blacks, but I want to make sure the PS4 isn't washed out b/c of some issue with the RGB settings.

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post #14018 of 22336 Old 02-12-2015, 06:02 PM
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Originally Posted by Musician View Post
I have a few of question for @roller11 or anyone else with a PC attempting to output 4k from the Novatek chipset?

A) Have you ever called Samsung and asked why your TV isn't displaying 4k 4:4:4 @ 60hz from your PC?

B) Likewise, have you ever called your Video Card manufacturer and asked why it isn't working with the Samsung?

C) Is this something that can be addressed by a future firmware update to the Video Card or Samsung TV?

D) Are you aware of any other competing manufacturers working on new cards?

In other words, who's fault is it... NVidia's or Samsung's?

Goes back to what I was saying the other day. Too bad we can't purchase all our gear from one place and let them duke it out when things don't work so we don't have to be the victims of finger pointing when our toys do not play nicely with one another.

Just trying to educate myself.
I hate to be the disbeliever, but I will believe it when I see it that my tv doesn't do 4k 444 60 from a proper HDMI 2.0 source. All of the posts I've seen were from people trying on old 105x and 106x firmware, and nobody clarifies what they are actually using as their 4k 444 60 source. Or am I just missing something?

Does anyone know if the 4k blurays will be interpolating 420 blurays to 444 signals, or will that be the job of the tv?

My HDMI 1.4 source did 4k 420 60 and 4k 444 30 on the first attempts on my HU8550, no issues, for what it's worth.

Samsung 65" HU8550 TS02 panel with OCB SEK3500U (4K60 3D HDR10)
Denon X3300W in 7.1
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post #14019 of 22336 Old 02-12-2015, 06:16 PM
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Can someone in Canada or the US please let me know if you are seeing 2210 as the firmware version for your UNHU8550 series TV? I don't think this is a normal firmware version.

I have been on and off the phone today with Samsung support, and I don't really think they understand the issue. They think that this v2210 I see listed in the menu area is based on where I am on the planet -- even though I've told them I'm in Canada where, in Canada and the US, the current version is v1060.0. One rep did mention that firmware for this series of Samsung product begins with 2210 -- thus the most recent version is actually 2210.3_1062.0.

My issue is that I have no idea what actual f/w I have running if all of the f/w versions have a prefix starting with 2210.

Can anyone with a UNHU8550 tell me if they are seeing 2210 as their f/w version? I have the UN65HU8550 model -- but I'd be very interested if anyone with any 8550 is running v2210. I don't think I am likely able to update in the future based on what the TV is indicating in my case. My TV doesn't show an available update to the Feb. 9th build of 1062.0 -- even when I haven't had an update for quite some time now.

Any help would be great.

Thanks.

Ian

PS: Included is a pic of what the "Samsung Remote Access Rep" brought up on my screen during his time trying to problem solve. It looks like a lot of interesting data is available in what they can access. The one piss-off is that I asked if what he was doing might affect my pic settings . . . he reassured me that his support would NOT change my settings. He lied. Everything is back to factory settings with all modes now back to Dynamic from my Movie mode preferences -- plus ALL of the other settings I'll have to try and restore.
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post #14020 of 22336 Old 02-12-2015, 06:27 PM
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Quote:
Originally Posted by Musician View Post
I have a few of question for @roller11 or anyone else with a PC attempting to output 4k from the Novatek chipset?

A) Have you ever called Samsung and asked why your TV isn't displaying 4k 4:4:4 @ 60hz from your PC?
Mine has the GolfP chipset, and 4k 4:4:4 @ 60Hz works just fine (nVidia 9 series)

Quote:
Originally Posted by Musician View Post
B) Likewise, have you ever called your Video Card manufacturer and asked why it isn't working with the Samsung?
Nope, see A)

Quote:
Originally Posted by Musician View Post
C) Is this something that can be addressed by a future firmware update to the Video Card or Samsung TV?
Probably unlikely for Novatek. Though somewhat similar problem existed with GolfP chipset early on. It wasn't doing 4k 4:4:4 @ 60Hz. But it also wasn't doing 4k 4:4:4 at 24Hz either. So only refresh rate that worked was 30Hz. Not getting it to work at 24Hz while 30Hz was working was clearly a software bug, and they fixed it (and with the same fix, they also fixed 60Hz).

AFAIK for Novatek, every refresh rate except 60Hz works, so if I have to put money on it, I'd say it is chipset limited.
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Originally Posted by Musician View Post
D) Are you aware of any other competing manufacturers working on new cards?

In other words, who's fault is it... NVidia's or Samsung's?
Samsung's. nVidia 9 series owner here getting 4k 4:4:4 @ 60Hz with GolfP


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Originally Posted by Musician View Post
Goes back to what I was saying the other day. Too bad we can't purchase all our gear from one place and let them duke it out when things don't work so we don't have to be the victims of finger pointing when our toys do not play nicely with one another.

Just trying to educate myself.
hope this helps
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post #14021 of 22336 Old 02-12-2015, 06:31 PM
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Originally Posted by 2Turbofan View Post
I have noticed that not all videos downloaded from this site will play on our Samsung.

My samsung 855O played ALL 4k videos I threw at it. But my current 9000 won't play certain files and says file not supported. I have 2 USB that I used on all my tvs and the 9000 is the only one that refuses to play like 5 of them.
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post #14022 of 22336 Old 02-12-2015, 06:38 PM
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Originally Posted by ray0414 View Post
My samsung 855O played ALL 4k videos I threw at it. But my current 9000 won't play certain files and says file not supported. I have 2 USB that I used on all my tvs and the 9000 is the only one that refuses to play like 5 of them.
They should have the same capabilities, at least until the 2015 connect boxes are available.
My 8550 never played any video above 4096x2160 and some .mkv ones.
The Sony 79x900b that I returned played the same files with no issues (4096x2304 and all mkvs)
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post #14023 of 22336 Old 02-12-2015, 06:39 PM
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Originally Posted by player002 View Post
Good new just got back from my local Bestbuy new samsungs come in @ the end of feb to early March!!!One connect box is march no date but march..Manager confirmed with me today..This Canada but should be the same in the states.
Get any prices? Where in Canada are u?
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post #14024 of 22336 Old 02-12-2015, 07:26 PM
 
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Originally Posted by Mits mania View Post
Yes, but the $64,000 question is WHICH Samsungs are coming in at the end of February?!
The quantum dot ones is what I was told.Samsung is coming to set up display Too
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post #14025 of 22336 Old 02-12-2015, 07:32 PM
 
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Originally Posted by teeger View Post
Can someone in Canada or the US please let me know if you are seeing 2210 as the firmware version for your UNHU8550 series TV? I don't think this is a normal firmware version.

I have been on and off the phone today with Samsung support, and I don't really think they understand the issue. They think that this v2210 I see listed in the menu area is based on where I am on the planet -- even though I've told them I'm in Canada where, in Canada and the US, the current version is v1060.0. One rep did mention that firmware for this series of Samsung product begins with 2210 -- thus the most recent version is actually 2210.3_1062.0.

My issue is that I have no idea what actual f/w I have running if all of the f/w versions have a prefix starting with 2210.

Can anyone with a UNHU8550 tell me if they are seeing 2210 as their f/w version? I have the UN65HU8550 model -- but I'd be very interested if anyone with any 8550 is running v2210. I don't think I am likely able to update in the future based on what the TV is indicating in my case. My TV doesn't show an available update to the Feb. 9th build of 1062.0 -- even when I haven't had an update for quite some time now.

Any help would be great.

Thanks.

Ian



PS: Included is a pic of what the "Samsung Remote Access Rep" brought up on my screen during his time trying to problem solve. It looks like a lot of interesting data is available in what they can access. The one piss-off is that I asked if what he was doing might affect my pic settings . . . he reassured me that his support would NOT change my settings. He lied. Everything is back to factory settings with all modes now back to Dynamic from my Movie mode preferences -- plus ALL of the other settings I'll have to try and restore.
I am from Canada and have the same FW 2210...you have golf chip set from pic so the right FW is 2210...1062 is for Nova chip
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post #14026 of 22336 Old 02-12-2015, 07:33 PM
 
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Originally Posted by ray0414 View Post
Get any prices? Where in Canada are u?
No prices I am in Toronto ...They did say they think it will start @ 5000 but that was them assuming...
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post #14027 of 22336 Old 02-12-2015, 07:34 PM
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No prices I am in Toronto ...
I'm in the windsor/Detroit area. Did he say when the display is being set up?
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post #14028 of 22336 Old 02-12-2015, 07:47 PM
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I have just seen the un65hu9000 for $3,188.00 on eBay. Not to sure about ordering something that expensive on eBay but that's the cheapest I have seen one. My local bestbuy was around 4,500 today. I hope the prices do drop soon.
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post #14029 of 22336 Old 02-12-2015, 08:04 PM
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Ok guys I set HDMI Black Level to Normal and the RGB on PS4 to Full and it looks good. Can't say I can tell a difference yet, but I'm glad I don't have to restrict the RGB range (setting HDMI Black to Low) to get good rich blacks like I had to before.

Thanks to everyone who helped me understand. Reading over what was on NeoGAF, I probably could have figured it out, but it always makes me feel better to double-check with you guys first!

Q60R + XB1X + PS4 Pro
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post #14030 of 22336 Old 02-12-2015, 08:10 PM
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Quote:
Originally Posted by Musician View Post
I have a few of question for @roller11 or anyone else with a PC attempting to output 4k from the Novatek chipset?

A) Have you ever called Samsung and asked why your TV isn't displaying 4k 4:4:4 @ 60hz from your PC?

B) Likewise, have you ever called your Video Card manufacturer and asked why it isn't working with the Samsung?

C) Is this something that can be addressed by a future firmware update to the Video Card or Samsung TV?

D) Are you aware of any other competing manufacturers working on new cards?

In other words, who's fault is it... NVidia's or Samsung's?
Thanks for your feedback @department76 and @bcec on my earlier post.

Interesting point you brought up about the Golf Chipset early on not doing much better than 4k 4:4:4 @ 30hz. I had pretty much forgotten about that until you brought it up!

Knowing that the HU8550 is going to get the anticipated One Connect Mini external box, without a doubt this will contain the HDMI 2.0 HDCP 2.2 connections. I would also expect a new Board will be included where the Tizen operating systen will reside plus any other enhancements if applicable.

In the meantime we should all join hands and pray that an improved chipset that offers 4k 4:4:4 @ 60hz will also be part of the Evo Kit and put this whole thing to rest.
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Samsung UN78HU9000 & SEK-3500U/ZA - Firmware 1550.0
Samsung UN40HU7000 & SEK-3500U/ZA - Firmware 1550.0
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post #14031 of 22336 Old 02-12-2015, 08:33 PM
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Originally Posted by Acco20 View Post
Thanks musician, I wasn't sure about having to press the voice button to activate the voice recognition. So, If I understand the way this works starting 2014, if I never touch the voice button again, the voice recognition will never be on even though the capability is not turned off. I guess that also means, anytime the microphone is not on the screen the voice recognition system is off. Now I can go back to my "activities" in front of my tv. LOL. Thanks again Musician.
Your welcome and your summary is spot on.

Funny that all these news reports mention the voice recognition feature but don't bring up camera equipped Smart TV's.

For any of the HU9000 owners out there, do make sure the camera is in the recessed position unless you are actually using it otherwise I strongly suggest that you refrain from carrying out any compromising "activities" in front of your TV.

News at 11:00
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post #14032 of 22336 Old 02-12-2015, 08:42 PM
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Hi all - first time poster.

I'm hoping for clarification about the audio output capabilities of the TV. I'm trying to play Atmos content from Vudu (the Atmos Amaze "Movie") via the smart hub. I am connected to a Marantz 7009 receiver. I have tried both optical and HDMI and can't get anything better than Dolby Digital.

I just chatted with Samsung support and they say the HDMI 4 output (the one that supports ARC) only outputs PCM, and the Optical outputs up to 5.1. I am trying to understand therefore that the TV will never be able to output atmos via smarthub.

FWIW I've tried connecting my Roku and it will play Atmos just fine.

Any help would be most appreciated. Below is the chat transcript.



--------

Albert W: The TV certainly outputs 5.1 if the app support the codec.
Visitor: OK - what about atmos?
Albert W: The TV supports Dolby MS11.
Visitor: ok I'm trying to understand if that will allow atmos to be passed through
Albert W: The Dolby® MS11 Multistream Decoder provides television with a single-package technology solution for decoding all premium audio formats, including Dolby Digital Plus, Dolby Digital, HE AAC with Dolby metadata, and all HE AAC/AAC bitstreams.
Visitor: ok, I see that
Visitor: what audio out setting should I have on for best results then? I'm hooked up the ARC HDMI port on the TV. I assumed that would output the best sound to the receiver
Albert W: Even though HDMI is capable of carrying a 5.1 audio signal because of HDCP (High Density-Bandwidth Content Protection) the TV cannot bypass decoded 5.1 audio content from the HDMI input to the optical output. Because of this 5.1 audio output is not available with the HDMI input.
Visitor: Ok - i get that, but what about the output from apps then?
Albert W: It should support.
Albert W: Only available with apps that carry a 5.1 audio track.
Visitor: via HDMI
Visitor: right - almost everything carries 5.1
Visitor: netflix, amazon, vudu all do. vudu carries 7.1
Visitor: I thought optical couldn't carry anything higher than 5.1 but I may be wrong
Albert W: HDMI only supports PCM audio.
Albert W: Where as Digital optical supports up to 5.1.
Visitor: you mean HDMI from the tv, right?
Albert W: Yes, HDMI from the TV.
Visitor: OK. I think that makes sense then. If you can only go up to 5.1 out of the digital optical and the HDMI only supports PCM, then that explains why I can't get atmos
Visitor: same reason I can't get 7.1
Visitor: is that correct?
Albert W: Yes, that seems to be the issue, for testing purpose, you could perform a factory reset of the TV as well.
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post #14033 of 22336 Old 02-12-2015, 09:14 PM
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Originally Posted by Cheesepuff372 View Post
I have just seen the un65hu9000 for $3,188.00 on eBay. Not to sure about ordering something that expensive on eBay but that's the cheapest I have seen one. My local bestbuy was around 4,500 today. I hope the prices do drop soon.
Careful. Those cheap ebay tvs can have A/U panels. I believe they are manufactured somewhere different, and samsung won't honor the regular warranty.
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post #14034 of 22336 Old 02-12-2015, 09:57 PM
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I would suggest you disable the TV's quick start feature as this usually indicates a HDMI hand shaking issue with the source input if you only see this briefly.
Nice! It worked like a charm. Hope it works for the original poster. I think he was talking about returning the set if he couldn't figure it out. AVS at its best!
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post #14035 of 22336 Old 02-12-2015, 10:20 PM
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Probably the case. The bootloader is likely set up to prevent retrograde flashing.
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Originally Posted by koozyk View Post
I actually did that (unplug, wait, turn it back on). The problem persists. It's not a real issue at this time since the colors go away after 3-4 seconds and shows a perfect picture. I'm just scared it will become a real problem down the road.
Mine did it for a while but it did not worry me. it seems to have stopped on its' own. I do not think it is a defect, rather a software glitch.

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post #14036 of 22336 Old 02-12-2015, 11:04 PM
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Originally Posted by Bob Krentler View Post
Hi all - first time poster.

I'm hoping for clarification about the audio output capabilities of the TV. I'm trying to play Atmos content from Vudu (the Atmos Amaze "Movie") via the smart hub. I am connected to a Marantz 7009 receiver. I have tried both optical and HDMI and can't get anything better than Dolby Digital.

I just chatted with Samsung support and they say the HDMI 4 output (the one that supports ARC) only outputs PCM, and the Optical outputs up to 5.1. I am trying to understand therefore that the TV will never be able to output atmos via smarthub.

FWIW I've tried connecting my Roku and it will play Atmos just fine.

Any help would be most appreciated.
I don't have access to Vudu here in Canada and my Marantz Receiver isn't equipped with Atmos but I will try to provide some clarity.

I snipped the chat transcript to point out that Samsung Support totally missed the boat when they said...

Quote:
Albert W: HDMI only supports PCM audio.
Albert W: Where as Digital optical supports up to 5.1.
Not only does HDMI supports PCM, it also supports Dolby Digital and Dolby Digital Plus from the TV apps.

Optical, on the other hand, will only support PCM and Dolby Digital but does not have the bandwidth to support Dolby Digital Plus.

Simply stated, the TV has the Dolby technology for Dolby Digital and Dolby Digital Plus but does not include the technology for Dolby TrueHD Lossless Audio or the new Dolby Atmos (at this point).

I did a little reading up on Atmos tonight and understand that Dolby has invented new scalable algorythms and extensions to Dolby Digital Plus so maybe this is something that you can hope gets incorporated in the future.

But don't hold your breath. At this point us poor folks without Atmos are still waiting for Dolby Digital Plus to be incorporated into Samsung's Netflix app.

I hope you find this somewhat helpful.
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post #14037 of 22336 Old 02-13-2015, 12:38 AM
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Originally Posted by player002 View Post
I am from Canada and have the same FW 2210...you have golf chip set from pic so the right FW is 2210...1062 is for Nova chip
For some detail around the recent firmwares and chipsets check this post (page 463 - hyperlinked).
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post #14038 of 22336 Old 02-13-2015, 01:08 AM
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Follow up

So I tried downloading the 2k size videos with no success either.

They are 2560x1440

Do other 4k's display this content whereby the samsung does not?

This is starting to piss me off to no end <--- anyone know the movie reference?


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Originally Posted by vega509 View Post
have you checked the files for their width and height? 3840x2160 is supported, some of the files on youtube are larger, 4096 ect, they will not play. I have downloaded some where the audio or video codec are not supported by the set. read the message carefully, it usually gives a reason for the failure. the easiest way to check your files is using mediainfo on your pc.

http://mediaarea.net/en/MediaInfo
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post #14039 of 22336 Old 02-13-2015, 01:56 AM
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Thanks for this... interesting.

how long should this process take for a 3-4 minute 4k video?



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Originally Posted by vega509 View Post
if you ffmpeg this command will do it

ffmpeg -i file.mp4 -s 3840x2160 -acodec copy filenew.mp4

use the actual file name, you will need to be in a command prompt in the directory where the mp4 and ffmpeg is.
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post #14040 of 22336 Old 02-13-2015, 05:17 AM
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Unless Samsung fixes this in one of the evolution kits, the only way to get high quality audio and 4K will be through an external player that has the audio sent directly to an Atmos/Auro3D receiver and the 4K video sent to the TV (either directly or through the receiver).


Because of the limitations with ARC - for the TV to pass high quality audio to the receiver, a separate HDMI output would probably be needed - like is done with some BluRay players that have an extra HDMI output for the audio.
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