Originally Posted by Hazama
If you don't mind me asking --- how did your buyback process go? I'm having serious envy issues over sets without this horrible banding and although this is my only real complaint... I want to claim that their lies about set bit depth have mislead me and I'm wondering if that will pass...
they nickel and dime you, even after sending the reciepts they disect it more, and verify individual paid price after bundled discounts.
they fought me on the uhd drive, the sek3500u, and even the glasses that i bought extra.
it was painful, some care some don't. they tell you one thing with promise then complete the sentence with but.....we dont have any, even though they are on our website to purchase.
it took a little over 45 days or so, and I do feel cheated a bit because you cannot purchase a 9 series with 3d for $6k unless you wait for more closeout activity.
their processes need serious attention, everything from their app samsungsupport to their executive services office need work. their employees need coaching in providing excellence in customer service, and they should
always find a way to keep a customer on team SAMSUNG. The further you live from civilization, the more likely you are to get a refund / replacement.
Its sad they couldnt find a person to do a panel replacement in my DMA. If what you want is a 2 year newer display then I would say your odds are very good with a little time / persistence.
I would have been perfectly happy with a 78JS9500, regardless of how good the 940D reviews, or the vizio as well. I "was" team samsung....perhaps key word is was.
one cool note: when they do finalize your buyback they download an app to your smart hub and you enter your routing / account info for a direct deposit ....
Oh wait, i dreamed that it was that easy. In reality it was a PIA and the link is below!
Send Me My Money Samsung!