2014 Samsung SEK-2500U/ZA Evolution Kit and CY-SUC10SH/ZA UHD Video Pack - Page 125 - AVS Forum | Home Theater Discussions And Reviews
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post #3721 of 3956 Old 05-08-2015, 01:57 PM
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Originally Posted by billt928 View Post
only exactly what was paid for the TV itself. they would not buy back the evolution kit

I'd take it in a heart beat.
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post #3722 of 3956 Old 05-08-2015, 02:00 PM
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Originally Posted by billt928 View Post
only exactly what was paid for the TV itself. they would not buy back the evolution kit
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I'd take it in a heart beat.
Yeah I would take that in a heartbeat as well. The Evolution Kit itself is fine (as evidenced by my repair today) so you could probably sell it on Ebay to recoup some but not all of your money from buying it.

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post #3723 of 3956 Old 05-08-2015, 02:21 PM
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I'm quite turned off about buying another Samsung product because of the way this is being handled by Samsung, I have read so many different outcomes Some people are being told they will not be covered for this repair, some are being told only parts will be covered and some are getting parts and labor. And as far as I know I'm the only buy back at this point.
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post #3724 of 3956 Old 05-08-2015, 02:33 PM
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Originally Posted by billt928 View Post
I'm quite turned off about buying another Samsung product because of the way this is being handled by Samsung, I have read so many different outcomes Some people are being told they will not be covered for this repair, some are being told only parts will be covered and some are getting parts and labor. And as far as I know I'm the only buy back at this point.
You are definitely the only buy back I have read about at this point. I completely understand the turn off but thankfully you are in the unique position to send you business elsewhere with minimal loss (considering how much worse it could be).

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post #3725 of 3956 Old 05-08-2015, 02:40 PM
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I was informed that the technician still doesn't have my part, and it isn't expected until this coming tuesday. I started this ordeal on Monday, so I don't understand why it takes over a week to get a part. I am just hoping it is the right one, since he (the technician) didn't know I had a UHD TV. This does not fill me with confidence, but he seems like a nice guy. He assured me he ordered the right part based on the data sheet he got from Samsung based on my model and version number. I guess wish me luck. I am happy people are gettng their TVs back up and running!
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post #3726 of 3956 Old 05-08-2015, 03:10 PM
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I was informed that the technician still doesn't have my part, and it isn't expected until this coming tuesday. I started this ordeal on Monday, so I don't understand why it takes over a week to get a part. I am just hoping it is the right one, since he (the technician) didn't know I had a UHD TV. This does not fill me with confidence, but he seems like a nice guy. He assured me he ordered the right part based on the data sheet he got from Samsung based on my model and version number. I guess wish me luck. I am happy people are gettng their TVs back up and running!

They only had so many boards/carcasses. They may be at the point where they are now waiting for depot repairs of the ones already swapped out.
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post #3727 of 3956 Old 05-08-2015, 07:36 PM
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Question

After reading all of this I am utterly confused! I did not update to Firmware 1240.3 and turned off auto update so that this firmware that is crashing everyones TV won't be installed. I also pre-ordered SEK-3500u. Will I be able to update to the new SEK-3500u using firmware 1230.2? I don't want to end up like those having technicians come out and have any boards replaced.

Does anybody know what one should do?

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post #3728 of 3956 Old 05-08-2015, 08:09 PM
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After reading all of this I am utterly confused! I did not update to Firmware 1240.3 and turned off auto update so that this firmware that is crashing everyones TV won't be installed. I also pre-ordered SEK-3500u. Will I be able to update to the new SEK-3500u using firmware 1230.2? I don't want to end up like those having technicians come out and have any boards replaced.

Does anybody know what one should do?
I was thinking about this...I think you can still just do a UHD Evolution Kit Backup and install the SEK-3500U. Everyone is assuming that the 1240.3 firmware was pushed in preparation for the Evolution Kit and because someone tried to install a JS series one connect on either a F9000 or an HU9000 or something like that. The only reason we needed a firmware update last year to install the SEK-2500U is because we didn't have the option to do a UHD Evolution Kit Backup until the firmware was installed. I would try installing it without updating to 1240.3 first (That firmware has been pulled anyway). If it fails I would try to use the Old One Connect, update it's firmware to 2108, back it up and then attempt to install the sek-3500u. Regardless all offending firmware has been pulled and will likely be figured out by the time the sek-3500s start arriving. Just my 2 cents.
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post #3729 of 3956 Old 05-08-2015, 08:14 PM
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Originally Posted by sikclown View Post
I was thinking about this...I think you can still just do a UHD Evolution Kit Backup and install the SEK-3500U. Everyone is assuming that the 1240.3 firmware was pushed in preparation for the Evolution Kit and because someone tried to install a JS series one connect on either a F9000 or an HU9000 or something like that. The only reason we needed a firmware update last year to install the SEK-2500U is because we didn't have the option to do a UHD Evolution Kit Backup until the firmware was installed. I would try installing it without updating to 1240.3 first (That firmware has been pulled anyway). If it fails I would try to use the Old One Connect, update it's firmware to 2108, back it up and then attempt to install the sek-3500u. Regardless all offending firmware has been pulled and will likely be figured out by the time the sek-3500s start arriving. Just my 2 cents.

On a side note, has anybody noticed that Samsung is ending the current app display that occurs when you power up the TV at the bottom of the TV's display. This will happen on June 1st. I get the feeling this is to coincide with the 2015 SEK3500U introduction.

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post #3730 of 3956 Old 05-08-2015, 08:19 PM
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On a side note, has anybody noticed that Samsung is ending the current app display that occurs when you power up the TV at the bottom of the TV's display. This will happen on June 1st. I get the feeling this is to coincide with the 2015 SEK3500U introduction.
Yeah I did see that but I was so excited about my TV working that I didn't read it. Did you?

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post #3731 of 3956 Old 05-08-2015, 08:37 PM
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Yeah I did see that but I was so excited about my TV working that I didn't read it. Did you?
End of service announcement for On TV (June 1, 2015)

In an effort to streamline the experience across Samsung Smart TVs, effective June 1, 2015 the "On TV" panel that appears during startup or after selecting the Smart Hub button on the remote control, will no longer appear. In it's place across the bottom of the screen, will appear the new 2015 Smart Hub applications.
This will allow Samsung to offer a consistent experience across 2014 and now 2015 model year Smart TVs and make accessing the user's favorite apps faster and easier .

As with the On TV panel, Consumers can opt to disable these apps from appearing across the TV screen upon start up by adjusting the setting in the TV settings menu


whew, that's a lot of turning around to see TV then typing on my computer
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post #3732 of 3956 Old 05-08-2015, 09:37 PM
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Originally Posted by priuscat View Post
End of service announcement for On TV (June 1, 2015)

In an effort to streamline the experience across Samsung Smart TVs, effective June 1, 2015 the "On TV" panel that appears during startup or after selecting the Smart Hub button on the remote control, will no longer appear. In it's place across the bottom of the screen, will appear the new 2015 Smart Hub applications.
This will allow Samsung to offer a consistent experience across 2014 and now 2015 model year Smart TVs and make accessing the user's favorite apps faster and easier .

As with the On TV panel, Consumers can opt to disable these apps from appearing across the TV screen upon start up by adjusting the setting in the TV settings menu


whew, that's a lot of turning around to see TV then typing on my computer
Thanks for doing that! Ok so it sounds like just that bar is changing to look like the 2015 bar.
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post #3733 of 3956 Old 05-09-2015, 03:48 AM
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I haven't bothered updating my SEK-2500u/za since the 1200 Firmware update to avoid any issues since I've been happy with that update several months back. When I go to UPDATE it says I'm at 1200 and an update is available being 1201. If I click update is it going to actually update 1201 or will it actually update the latest firmware?? I'm most likely going to buy the SEK-3500 once I hear a little bit about it once it's released. After reading some of the latest posts I'm now wondering if I should update to the latest firmware before installing the SEK-3500.

Also, If it does update to the latest firmware am I in the clear for the TV malfunctioning that so many experienced?? I'm confused =/

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post #3734 of 3956 Old 05-09-2015, 05:19 AM
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Well after reading about buy backs, and all the terrible customer support when my OLED dies I'm moving one and away from Samsung. They seem to be a horrible company and puts out Beta products at the expense of the consumer. The Evo Kits and One Connects were an excellent but they are not making it work. What is the point if they can't get together on firmware. The concept of having a TV that doesn't got out of date but isn't supported is senseless! It seems more of bait without a switch policy - luring the consumer in with this great concept then BAM.
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post #3735 of 3956 Old 05-09-2015, 07:58 PM
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Tv got repaired today but with old one connect box,he advices me to wait for upgrade with old OCB as he is not sure about new firmware .as tv is not upgraded, my SEK2500 is not working with it.any thought on this friends?
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post #3736 of 3956 Old 05-10-2015, 04:38 AM
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From my understanding, and what was said when the local repair tech contacted a Samsung Level 2 Engineer. It seems they know they have a issue with the evolution kit. Since they consider this evolution kit to be an accessory it will not be covered by any out of warranty repair. If they do offer a repair it they will only cover the TV as originally manufactured as a 2013 model. Returning it to the working specification the way it was with the evolution kit prior to this firmware may never happen. The reason I got offered a buy back from Samsung was due to a recording captured by a home security DVR that also included audio and caught the entire conversation between the repair tech and engineer that was on speakerphone. including instruction to the tech not to reveal to the customer that this damage was caused by a bad firmware that they pushed out to the incorrect TV's. From my ongoing conversations with the local tech is that Samsung still does not have an answer for the evolution kit at this time and may be any weeks before they do if at all.


After speaking with the tech I also tried something that was tried back at there office in an effort to get to the bottom of this issue especially since they keep getting contradicting information about the evolution kit. I know by connecting my F9000 evolution kit to a second a HU9000 the TV worked fine with the evolution kit though under the support contact Samsung page it indicated that my HU9000 was now a F9000. So I would thing that something in the firmware flash that killed the upgraded sets does make permeate unknown changes to the evolution box. I would not trust these set to be as they were before the firmware update. these are not computers with hard drives. these are components that are hardware flashed and may not always be fully recovered since most hardware once flashed to a newer version can not always be reverted.


I will take my buy back and decide if I want to purchase a new JS9000 or a different brand. I will have my Evolution kit for sale for $200. Purchased 2 months ago from an authorized dealer. sale will include original sales slip of $399 should any warranty claims arise LOL
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post #3737 of 3956 Old 05-10-2015, 07:09 AM
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That video can be a catalyst for a major class action lawsuit
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post #3738 of 3956 Old 05-10-2015, 07:21 AM
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Quote:
Originally Posted by billt928 View Post
From my understanding, and what was said when the local repair tech contacted a Samsung Level 2 Engineer. It seems they know they have a issue with the evolution kit. Since they consider this evolution kit to be an accessory it will not be covered by any out of warranty repair. If they do offer a repair it they will only cover the TV as originally manufactured as a 2013 model. Returning it to the working specification the way it was with the evolution kit prior to this firmware may never happen. The reason I got offered a buy back from Samsung was due to a recording captured by a home security DVR that also included audio and caught the entire conversation between the repair tech and engineer that was on speakerphone. including instruction to the tech not to reveal to the customer that this damage was caused by a bad firmware that they pushed out to the incorrect TV's. From my ongoing conversations with the local tech is that Samsung still does not have an answer for the evolution kit at this time and may be any weeks before they do if at all.


After speaking with the tech I also tried something that was tried back at there office in an effort to get to the bottom of this issue especially since they keep getting contradicting information about the evolution kit. I know by connecting my F9000 evolution kit to a second a HU9000 the TV worked fine with the evolution kit though under the support contact Samsung page it indicated that my HU9000 was now a F9000. So I would thing that something in the firmware flash that killed the upgraded sets does make permeate unknown changes to the evolution box. I would not trust these set to be as they were before the firmware update. these are not computers with hard drives. these are components that are hardware flashed and may not always be fully recovered since most hardware once flashed to a newer version can not always be reverted.


I will take my buy back and decide if I want to purchase a new JS9000 or a different brand. I will have my Evolution kit for sale for $200. Purchased 2 months ago from an authorized dealer. sale will include original sales slip of $399 should any warranty claims arise LOL



I can't count high enough to total the number of ways that the above makes no sense.
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post #3739 of 3956 Old 05-10-2015, 09:58 AM
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I just purchased the CY-SUC10SH/ZA Video pack at the BB $99 sale. I was amazed by the small size. I understand that it has a 1TB hard drive. Hard to see how this compact a package could be anything else than an SSD. I understand how an SSD of this size could be in a $399 box, but $99? Am I missing something?

I haven't hooked it up yet, as the close out 75HU8550 I ordered hasn't shown up, yet; so forgive a seemingly dumb question--the manual is useless in this respect. Once the Video pack is activated in the TV, does some method for downloading further content appear on the TV screen? The only way I can see for this is through the TV internet connectivity. Further, as the capacity is limited to 1 TB, and there does not appear to be any way to add to the HD capacity (unlike the Sony Videopak), must one delete content to add new content once the max capacity is reached?
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post #3740 of 3956 Old 05-10-2015, 10:04 AM
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I just purchased the CY-SUC10SH/ZA Video pack at the BB $99 sale. I was amazed by the small size. I understand that it has a 1TB hard drive. Hard to see how this compact a package could be anything else than an SSD. I understand how an SSD of this size could be in a $399 box, but $99? Am I missing something?

I haven't hooked it up yet, as the close out 75HU8550 I ordered hasn't shown up, yet; so forgive a seemingly dumb question--the manual is useless in this respect. Once the Video pack is activated in the TV, does some method for downloading further content appear on the TV screen? The only way I can see for this is through the TV internet connectivity. Further, as the capacity is limited to 1 TB, and there does not appear to be any way to add to the HD capacity (unlike the Sony Videopak), must one delete content to add new content once the max capacity is reached?
Did you get the CY-SUC10SH/ZA? or the newer CY-SUC10SH1/ZA? UHD movies are downloaded from the MGO app and a separate folder shows up when you connect the video pack. And yes the HDD is a hard drive not a SSD. It's the same size hard drive that installs in a laptop.

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post #3741 of 3956 Old 05-10-2015, 10:16 AM
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I just purchased the CY-SUC10SH/ZA Video pack at the BB $99 sale. I was amazed by the small size. I understand that it has a 1TB hard drive. Hard to see how this compact a package could be anything else than an SSD. I understand how an SSD of this size could be in a $399 box, but $99? Am I missing something?

I haven't hooked it up yet, as the close out 75HU8550 I ordered hasn't shown up, yet; so forgive a seemingly dumb question--the manual is useless in this respect. Once the Video pack is activated in the TV, does some method for downloading further content appear on the TV screen? The only way I can see for this is through the TV internet connectivity. Further, as the capacity is limited to 1 TB, and there does not appear to be any way to add to the HD capacity (unlike the Sony Videopak), must one delete content to add new content once the max capacity is reached?

99 is a steal. It is the full video pack. The content only takes up about 550 gigs so u get over 400 gigs of space to download whatever u want. If u choose to buy/download movies from mgo, those are about 35 gigs in size. But u can delete any of the preloaded content when hooked up to a computer to add more room. After you've watched the documentaries u can pick which ones you don't want and save some space.

At this price u could even pick up a 2nd pack for even more space for downloading movies. Mgo needs to start adding more though.

EDIT: i forgot to mention, the preloaded content ONLY works if you are connected to the internet. i agree this is stupid, but we cant really fix that part.

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post #3742 of 3956 Old 05-10-2015, 10:26 AM
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I wish they were SSDs, $100 would be down right criminal at that price.Ive priced smaller SSDs at best buy, I wanna say 340 gigish SSD was well over $100 and you didnt even get movies on it
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post #3743 of 3956 Old 05-10-2015, 10:31 AM
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99 is a steal. It is the full video pack. The content only takes up about 550 gigs so u get over 400 gigs of space to download whatever u want. If u choose to buy/download movies from mgo, those are about 35 gigs in size. But u can delete any of the preloaded content when hooked up to a computer to add more room. After you've watched the documentaries u can pick which ones you don't want and save some space.

At this price u could even pick up a 2nd pack for even more space for downloading movies. Mgo needs to start adding more though.
Good idea picking up a 2nd or maybe a 3rd pack because these hard drives are very fragile, once you drop it you can kiss it goodbye. Also heat from other devices can also kill it. I speak from experience (on my 2nd pack)

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post #3744 of 3956 Old 05-10-2015, 10:32 AM
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I can't count high enough to total the number of ways that the above makes no sense.
I read it slowly and carefully. All makes sense to me albeit a few spelling errors lol

He captured a private conversation the tech was having with his speaker phone via home security, the tech was told to lie about how the tv was actually damaged. Samsung is definitely trying to clean this mess up without taking responsibility and letting consumers know it was their fault. I agree with the other member about class action lawsuit too.
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post #3745 of 3956 Old 05-10-2015, 11:08 AM
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I read it slowly and carefully. All makes sense to me albeit a few spelling errors lol

He captured a private conversation the tech was having with his speaker phone via home security, the tech was told to lie about how the tv was actually damaged. Samsung is definitely trying to clean this mess up without taking responsibility and letting consumers know it was their fault. I agree with the other member about class action lawsuit too.
I'm all for the class action, my un55F9000 was repaired last week, only the original one direct only shows video from the from the smart tv, no HDMI sources work, both from my receiver or directly connected, my SEK-2500U is still not working, video from it is scrambled/garbled. Also the tech admitted it was Samsung's firware that hosed the TV and SEK-2500U box. I want my $3000 for the TV and the $400 for the One Direct box I purchased, they closed my ticket yesterday without my knowledge, when I asked for an update they told me that your free one time credit curtusy for service has ended, yet I told them they fixed nothing, now I supposedly am going to receive another call, they better not ask for money. Fist are out, totally pissed off.
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post #3746 of 3956 Old 05-10-2015, 11:13 AM
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I read it slowly and carefully. All makes sense to me albeit a few spelling errors lol

He captured a private conversation the tech was having with his speaker phone via home security, the tech was told to lie about how the tv was actually damaged. Samsung is definitely trying to clean this mess up without taking responsibility and letting consumers know it was their fault. I agree with the other member about class action lawsuit too.

If that conversation really happened, it was as dumb as the update itself. You probably can't find one person that thinks anything other than the update was responsible for their TV turning off when it finished updating and then turning off each time thereafter one minute subsequent to being turned on. Gee, wonder if it was just a coincidence?

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post #3747 of 3956 Old 05-10-2015, 11:15 AM
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Good idea picking up a 2nd or maybe a 3rd pack because these hard drives are very fragile, once you drop it you can kiss it goodbye. Also heat from other devices can also kill it. I speak from experience (on my 2nd pack)
Price is up to $120 now. Still better than what I paid on ebay.
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post #3748 of 3956 Old 05-10-2015, 02:43 PM
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I'm all for the class action, my un55F9000 was repaired last week, only the original one direct only shows video from the from the smart tv, no HDMI sources work, both from my receiver or directly connected, my SEK-2500U is still not working, video from it is scrambled/garbled. Also the tech admitted it was Samsung's firware that hosed the TV and SEK-2500U box. I want my $3000 for the TV and the $400 for the One Direct box I purchased, they closed my ticket yesterday without my knowledge, when I asked for an update they told me that your free one time credit curtusy for service has ended, yet I told them they fixed nothing, now I supposedly am going to receive another call, they better not ask for money. Fist are out, totally pissed off.
They likely didn't properly connect one of the leads from the main board to the panel. Same thing happened to mine and I made the technician recheck all connections. The ribbon connection from the panel to the mainboard was not properly seated and snapped shut.

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post #3749 of 3956 Old 05-10-2015, 02:50 PM
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From my understanding, and what was said when the local repair tech contacted a Samsung Level 2 Engineer. It seems they know they have a issue with the evolution kit. Since they consider this evolution kit to be an accessory it will not be covered by any out of warranty repair. If they do offer a repair it they will only cover the TV as originally manufactured as a 2013 model. Returning it to the working specification the way it was with the evolution kit prior to this firmware may never happen. The reason I got offered a buy back from Samsung was due to a recording captured by a home security DVR that also included audio and caught the entire conversation between the repair tech and engineer that was on speakerphone. including instruction to the tech not to reveal to the customer that this damage was caused by a bad firmware that they pushed out to the incorrect TV's. From my ongoing conversations with the local tech is that Samsung still does not have an answer for the evolution kit at this time and may be any weeks before they do if at all.


After speaking with the tech I also tried something that was tried back at there office in an effort to get to the bottom of this issue especially since they keep getting contradicting information about the evolution kit. I know by connecting my F9000 evolution kit to a second a HU9000 the TV worked fine with the evolution kit though under the support contact Samsung page it indicated that my HU9000 was now a F9000. So I would thing that something in the firmware flash that killed the upgraded sets does make permeate unknown changes to the evolution box. I would not trust these set to be as they were before the firmware update. these are not computers with hard drives. these are components that are hardware flashed and may not always be fully recovered since most hardware once flashed to a newer version can not always be reverted.


I will take my buy back and decide if I want to purchase a new JS9000 or a different brand. I will have my Evolution kit for sale for $200. Purchased 2 months ago from an authorized dealer. sale will include original sales slip of $399 should any warranty claims arise LOL
The issue is not the evolution kit, it is definitely the firmware that affected the panel mainboard. The SEK-2500 is covered under its own warranty but is working fine. Your TV just needs a new mainboard, reinstall the old One Connect, Back it up, then reinstall the sek-2500. You are either dealing with a poor Samsung service repair center or something else is going on. Doesn't make sense that they would be telling a tech to lie to you. If they are then it is because the repair center themselves wants to pocket money from Samsung and the customers.
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post #3750 of 3956 Old 05-10-2015, 03:07 PM
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Did you get the CY-SUC10SH/ZA? or the newer CY-SUC10SH1/ZA? UHD movies are downloaded from the MGO app and a separate folder shows up when you connect the video pack. And yes the HDD is a hard drive not a SSD. It's the same size hard drive that installs in a laptop.
The new one with 10. Thanks, all, never thought of a laptop drive and it just didn't make sense for an SSD of that size--Just becoming available now in the 1TB size for gazillions of $. And thanks, Ray for informing me that it does download thru the TV. I suppose I'll figure this all out once the TV arrives and I hook it up. I was just nonplussed by the small size. Wondered if BB did a fast one on me.

As to fragility, one presumes that it will be happier laying flat, so that the HDD is horizontal? I think I'll velcro it down so it doesn't get knocked about
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