Tech claims that they have never heard of this issue and have never replicated it despite being told on 1/29/2015 by tech Garet (sp?) that they had been able to reproduce it.
They are denying having any knowledge of this. I am on hold again, as I've asked the lvl2 tech to go speak to someone else. Because I was specifically told they were aware of this and now they're saying they aren't?
"We don't give our customers the runaround, sir," I was told in response to my lie of questioning.
Somehow, I am skeptical.
The tech claims that if the next person she asks says that they have not heard of this issue that I will just have to "troubleshoot" this on the phone with them.
By "this" I'm referring to the known (or maybe not known?) issue with running content at 120hz on HDMI port 5.
I am 100% sure that I was told that this was an issue that Vizio was able to reproduce on their own TVs using GTX 980s. I even remember the tech, Garet, mentioning that they have "amazing" gaming computers that they use to troubleshoot this on. Unless this was all a dream, Vizio is not being completely honest with me.
Last edited by Kevin Weinberg; 02-17-2015 at 06:37 AM.