Originally Posted by wetech
They had me send screens of the user manual and the Via screen. They said it "looks fine". The background color on the user manual looks like those moon photos.
It really appears that there is just something wrong with the TV. Honestly, if you are having that many problems with this particular TV then why not try another brand of TV?
They are already giving you grief over what they say is the TV working properly when obviously it isn’t doing what you want it to do.
I am trying to save you from a real headache down the road. The faster you get out of the buy, check, return cycle the better for everyone. I find it hard to believe that you are just so unlucky that you continuously get defective TVs.
In all likelihood you will be much happier with another set since it appears your customer service experience so far hasn’t been what you would hope it to be.
I bet if you went back to Best Buy and said this replacement TV just doesn’t work and that you want to switch to a Sony or Samsung they would try to accommodate you.
The only thing I want to try to avoid is you staying in an endless “Return Cycle” loop when it is obvious that this isn’t resolving all of your issues. Endless “Return Cycle” loops hurt everyone. I just want to help you get out of that cycle.
My best suggestion is to pay the difference and upgrade to a JS8500 of the same size. It is more expensive but it has some really nice additional features as well. If not that then one of the higher end Sony TVs are great too. I am a really big fan of the X930c and X940c. The new versions should be great also but they won’t come out for awhile.