Originally Posted by Matt2017
Had a call from Samsumg - they wanted proof of purchase (copy of receipt) - they cannot supply the part to fix my TV (Panel for JS9000 55").
I will be contacted in the next 3-5 days by the "Alternative Resolutions Team" to discuss outcome.
"Outcome" I'm guessing = replacement/other!!!!!!
So, not sure what is next , will keep you posted. RIP JS9000!
I was offered an equivalent TV - this years model as a direct replacement or the value to select another TV - as my JS9000 could not be repaired/replaced with another JS9000.
I looked at the latest Samsung TV's and had a bad feeling - still curved and edge lit - so selected another manufacturer and flat (lessons learnt).
I am now have the LG OLED 55 B6V - with Dolby Vision for Netflix ------------ RIP JS9000!!!!!!!!!!!!
JS9000 55" v LG OLED 55 B6V - first impressions - The OLED is leagues ahead in term of picture quality (after 1 day of use), don't care its not as bright - as the set is bright enough (no issues at all, NIT levels are paper specs - once you see this set you will believe me.)!!!!
But the blacks make this set absolutely awesome to watch.
I know a new version of the B6 is out - C7 - but only slightly brighter - so no issues there.
The system operational speed is fast - web browsing is snappy (JS9000 could be slow on YouTube)
Final words - the OLED takes me back to the PLASMA days - breath-taking leap in picture quality (deep black), just turn off all the picture processing and the TV is incredible.
Thanks to all who got me to this stage - and good luck to you all - hope any faulty units get replaced and Netflix gets HDR soon (firmware is USA already - Europe = none!!)
I am now very happy with my TV -
If you are about to change TV set or need to return a faulty one - jump ship - the OLED