Color/Picture Drain/Changing post AppleTV 4K hookup
Hi folks- I have had this set since April 2016 coming from an F9000 that seemed to be 'growing' something on the bottom right of the screen and traded up.
Thankfully, no brown spots (yet.. knock on wood) BUT, I am now noticing something odd since I have purchased the new Apple TV 4K.
HDMI1 is set to UHD Color ON, and houses the STB (Verizon Fios)
HDMI2 houses the AppleTV and also is setup for UHD Color.
I am now noticing that sometimes when I switch from on source to another, suddenly the picture changes, and the colors become quite washed out and noticeably quite darker.. red becomes very dark, almost a black. This is so far the most impacted color I can tell. If I Power off the set (just with the remote) and turn it back on after a few seconds, everything is back to normal and looks fine.
I have been able to manually replicate this issue without changing sources by just going into the Picture settings menu and *ONLY* clicking on the selection to change off of Movie, Standard, etc. Note, I am not actually changing anything here, only bringing up the drop down IF I were going to change it. When this menu option comes up, the colors all wash out again until I power off the set and turn it back on.
I had Samsung Customer support on the line yesterday, and as expected they were pretty useless. Then my call dropped and they didn't even bother to call back to pick the conversation back up- I almost wanted them to humor me in the dialogue of trying to diagnose the problem while they read off their "Steps of problem solving" book. One thing that they did keep going to was the Picture test, was admittedly looked fairly ok each time this came up, if that says anything.
They did a factory reset, but the problem still persists.
Is there some relationship here that the AppleTV is doing to push HDR to this set that is causing the set to seem to 'fault' its colors now?
On a side note, the genius from Samsung that was on the line persisted at firs that this was NOT a 4K set, let alone being able to support HDR. I explained a few times the ability of this particular 2015 set to be able to handle 1000 nits and HDR though it was not certified as 4K. He finally agreed that yes it was 4k, but not an HDR set since he kept repeated no sets had it until 2016. Again I had to push back and state that was only the certification of HDR, not the technology. I knew it was a lost cause but wanted to see if they knew anything on what was going on with the picture color "drain" it seemed.
Anyone else have this issue?