I have the 55js8500 and just got ahold of a ubd-k8500 uhd blu-ray player. I can't get UHD content to work so I'm hoping someone here knows something I haven't tried yet. I'm basically getting a black screen with no error messages.
The ubd-k8500 displays the player's menus fine in [email protected]
If I try to play Planet Earth II UHD the FBI warning and 5 second intro clip play - I think this are 1080p, but then it never shows the disc menu. Just a blank black screen. If I hook up the audio output, however, I can hear it running. The TV shows "no info" on the HDMI input resolution. If I fire up Amazon Prime streaming on the ubd-k8500, I can play 1080p videos but all of the 4k videos give the same blank screen. Note that I can play these videos on the TV's amazon app.
Both devices have the latest firmware. I've tried 3 different HDMI cables, as short as 4 feet, all specified for 18gbps. I've tried all 4 HDMI ports. I've tried every combination of settings that I can find on both devices.
BDWise on/off. Anynet on/off. Color modes. Etc. All of them.
On the tv, HDMI UHD Color on/off. A few others.
However, if I set the ubd-k8500 to output 1080p, it works. I can play the disks and streaming perfectly fine, just in 1080p.
So I have no idea if this is a problem with my js8500 or with the ubd-k8500. If I had to guess I think there's some HDMI handshake issues or problem with HDCP 2.2 - but again, which device?
Totally lost for additional things to try. I don't have another display to test the uhd bluray player nor another 4k hdmi source to test the tv. Anyone have a similar issue and find a resolution?