**OFFICIAL** 2015 Samsung 4K SUHD JS8500 Series TV Thread - Page 795 - AVS Forum | Home Theater Discussions And Reviews
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post #23821 of 24049 Old 03-02-2019, 09:04 AM
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Originally Posted by jdog81 View Post
samsung is off the wall. can not trust the tv with the burnt leds. do not want to have a fire. screen is ridiculously hot in the burnt led area. contacted samsung about the issue and i am awaiting a phone call back. in the mean time went 65 c8 OLED at close out price. was thinking of waiting for c9 release but that msrp will be high at launch. costco special 1930 plus tax and free warranty. got a total of 7 year warranty since i paid with costco visa. amazing. so far picture is unbelievable and far surpasses the js8500 in every way. (and it should, 3 years of newer technology)
How'd it surpass in 3D? 65JS8500 owner here. I prefer this display over OLED because the picture surpasses the C8 in every way. I can't trust OLED. They are off the wall. They self destruct with burn-in under normal usage with any source unless you tone them down to unwatchable settings.
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post #23822 of 24049 Old 03-02-2019, 09:13 AM
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Originally Posted by brazen1 View Post
How'd it surpass in 3D? 65JS8500 owner here. I prefer this display over OLED because the picture surpasses the C8 in every way. I can't trust OLED. They are off the wall. They self destruct with burn-in under normal usage with any source unless you tone them down to unwatchable settings.
was never really a fan of 3d and no one is really making 3d sets anymore. i think i used the 3d option once just to try it out. no tv is perfect but prefer the look of oled over edge or back lit. burn in is always a chance to get but the set has software to mitigate issue. time will tell.
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post #23823 of 24049 Old 03-02-2019, 04:54 PM
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Thread clean up of bickering and off topic posts.
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post #23824 of 24049 Old 03-03-2019, 09:51 PM
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Tried to calibrate them closer to the same settings. Still not happy with the nu8000 ones. Used the settings from the OP for my js8500. Looks like I'll be keeping the nu8000.

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post #23825 of 24049 Old 03-04-2019, 04:05 AM
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Originally Posted by sfsilicon View Post
Tried to calibrate them closer to the same settings. Still not happy with the nu8000 ones. Used the settings from the OP for my js8500. Looks like I'll be keeping the nu8000.

Attachment 2533962Attachment 2533964Attachment 2533966Attachment 2533968

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That's a huge TV, I can see you're using that 4k video that's on youtube, can I ask what the clarity of an HD and an SD broadcast looks like? I imagine the SD wouldn't look too great but wonder how HD compares? Thanks.
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post #23826 of 24049 Old 03-04-2019, 10:38 AM
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Originally Posted by sfsilicon View Post
Quick pictures. Both are not properly calibrated so take the image quality with a grain of salt.


Attachment 2533112Attachment 2533114Attachment 2533116

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I know those pics were taken with a phone not calibrated but like you, I'm impressed with the pic quality the JS8500 is still producing.
Yes QLEd and OLED will get you a better image but I keep looking for a reason to replace mine because it's still under extended warranty ...but can't justify it ...yet.
Haven't had the major issues others have had outside some slight bleed and occasional app crash but overall still a great picture.
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post #23827 of 24049 Old 03-04-2019, 03:02 PM
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Originally Posted by Adored Black Stray-Cat View Post
That's a huge TV, I can see you're using that 4k video that's on youtube, can I ask what the clarity of an HD and an SD broadcast looks like? I imagine the SD wouldn't look too great but wonder how HD compares? Thanks.

I've run 1080p movies and OTA HDTV. Both look good given the resolution is 1080p. Still trying to get a hang of how the settings work. Not sure if the setting for the Youtube app are separate from OTA. In general the brightness of OTA was good, but the colors didn't look as vibrant.


I will not be able to take side by side any more. I couldn't justify keeping both TVs next to each other anymore.
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post #23828 of 24049 Old 03-04-2019, 03:06 PM
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Originally Posted by killakobe81 View Post
I know those pics were taken with a phone not calibrated but like you, I'm impressed with the pic quality the JS8500 is still producing.
Yes QLEd and OLED will get you a better image but I keep looking for a reason to replace mine because it's still under extended warranty ...but can't justify it ...yet.
Haven't had the major issues others have had outside some slight bleed and occasional app crash but overall still a great picture.

If your not doing a size upgrade like I did or if the buggy JS8500 UI isn't bugging you then there is no reason to upgrade unless you go for at least a Q8FN. That looks like the next picture quality level upgrade for me. Hopefully by then proper HDR content is more prevalent.
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post #23829 of 24049 Old 03-05-2019, 09:17 PM
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Quote:
Originally Posted by killakobe81 View Post
I know those pics were taken with a phone not calibrated but like you, I'm impressed with the pic quality the JS8500 is still producing.
Yes QLEd and OLED will get you a better image but I keep looking for a reason to replace mine because it's still under extended warranty ...but can't justify it ...yet.
Haven't had the major issues others have had outside some slight bleed and occasional app crash but overall still a great picture.
Regarding the JS8500's "buggy and/or sluggish and/or clunky" handling of apps, I agree ... and finally fixed that on our 65" JS8500 by merely using a Roku unit feeding into one of the JS8500's HDMI inputs. The modern Roku models have a well designed, and simple to use interface that accesses dozens of Internet streaming channels. The Roku models also have plenty of adjustment power to tweak them for a perfect fit to the JS8500. Our particular Roku model can even be powered directly via the USB 3.0 connector right on the back of the TV, so as to not have take up a 120V wall receptacle socket if you don't want to.

Roku keeps it's channel access apps updated and operating well at all times - unlike how Samsung maintains it's "built-in" apps - because that's what Roku is all about so they have to do it, and keep it, right.

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post #23830 of 24049 Old 03-06-2019, 08:13 AM
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Quote:
Originally Posted by sfsilicon View Post
Quote:
Originally Posted by killakobe81 View Post
I know those pics were taken with a phone not calibrated but like you, I'm impressed with the pic quality the JS8500 is still producing.
Yes QLEd and OLED will get you a better image but I keep looking for a reason to replace mine because it's still under extended warranty ...but can't justify it ...yet.
Haven't had the major issues others have had
outside some slight bleed and occasional app crash but overall still a great picture.
If your not doing a size upgrade like I did or if the buggy JS8500 UI isn't bugging you then there is no reason to upgrade unless you go for at least a Q8FN. That looks like the next picture quality level upgrade for me. Hopefully by then proper HDR content is more prevalent.
Thank you for all of your posts in this regard, very helpful in my decision. May wait till BF19 to grab the Q8F.
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post #23831 of 24049 Old 03-06-2019, 06:50 PM
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How anybody can expect to pay $2,000 plus for a TV and not have the ability to immerse yourself in a video experience such as this is beyond me.....................

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post #23832 of 24049 Old 03-08-2019, 08:23 PM
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samsung made it right. i called customer service and told them my issue. they authorized a one time repair. samsung repair man came out and replaced my entire panel. tv looks great again just like it did when i bought it. thanks samsung for backing your product.
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post #23833 of 24049 Old 03-09-2019, 04:10 AM
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samsung made it right. i called customer service and told them my issue. they authorized a one time repair. samsung repair man came out and replaced my entire panel. tv looks great again just like it did when i bought it. thanks samsung for backing your product.

That's great! I think it's nice to be able to read a positive comment about Samsung considering how much flack they get in most forums (I've done my fair share of bitching too LOL). I do think they make fantastic TVs, it's just generally their back up service that seems to let them down, so it's nice to read that for once, they came through for someone.
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post #23834 of 24049 Old 03-31-2019, 10:02 PM
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Is this thread dead?
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post #23835 of 24049 Old 03-31-2019, 10:27 PM
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Depends what you mean by 'Dead'. Ask a question and you will probably get a reply.
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post #23836 of 24049 Old 04-01-2019, 07:25 AM
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Is this thread dead?
Search this thread if you have a specific question. Lots of good info about the 8500/850D, here...

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post #23837 of 24049 Old 04-02-2019, 01:49 PM
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Is this thread dead?
No, it's not and neither is 3D.
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post #23838 of 24049 Old 04-03-2019, 07:59 AM
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There's another BBC 4k UHD HDR trial coming up shortly. Football! https://www.pocket-lint.com/tv/news/...inal-in-4k-hdr
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Longer Cable Still Available

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I ordered the longer OCM cable from Encompass ( https://www.encompassparts.com/item/...CBF_SIGNAL-OCM ) and it came today. It works perfectly. I'm pretty sure it is made by Samsung or whoever makes the original cable. The connectors are identical. The new cable is a little bit thicker though. See pics below.
I know this is an old post, but I just moved my 55" set from a stand to the wall and needed the longer cable. They are still available. Current price is $48.95. Shipping was quicker than they said - 7-10 days arrived in 4. Good transaction all round.

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post #23840 of 24049 Old 04-23-2019, 01:54 PM
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Just asking, if there is any hope to get an updated Tizen on the 2015 JS8500 TV's? Definitely could use a makeover from the lagging interface right now?
Thanks
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post #23841 of 24049 Old 04-26-2019, 06:06 PM
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I've been biting my tongue until all was settled and done. I turned on my UN65JS8500 3 weeks ago and noticed an irregularity:


A light bleed about 1/8" wide and extended a couple inches into the screen from the upper right side. Amazing enough, it wasn't noticeable during video playback unless I was looking for it and only on light colored backgrounds, the sky for example. I could pause a frame at the right time and point it out fwiw. I took pictures anticipating I'd post them here but tbh, they don't translate from the pictures like they do the eyes.


There were several random clumps of dead pixels only noticeable with color slides during very close up inspection. No rhyme or reason and randomly. Some appeared to look like scratches but they weren't on the exterior of the screen which is perfect. These had been present for months though and didn't bother me even slightly other than knowing they were present. During video playback, the picture looked normal especially seated 11 feet back although I use the panel as my PC monitor seated 3 feet away. Still I would have to lean in to find them.


Blooming appeared a little more severe than normal on the slides. During video playback, the only time it ever reminded me that it existed was during credit roles where the background is black and the credits are white lettering, about 99% of titles. Same with subtitles placed in the lower black bar. PC booting info easily showed the blooming such as the Windows logo on a black screen before producing the desktop. Aside from those examples, it was never apparent during actual video playback unless intently looking for it under the exact correct conditions.


The outside edges of the panel seemed warmer than usual. Fairly hot and uncomfortable to the touch but nothing blistering tbh. It just didn't seem normal. I recalled from time to time smelling a faint smell of plastic burning but never resolved if it was the panel or something else. It very well may have been but I quickly discounted it every time since the smell was brief, not intense, and had periods of long intervals.


All of the above, especially the heat combined with the new light bleed and recalling the burnt plastic smell, prompted me to call Samsung that day. I no longer dismissed the possibility of a fire in my home imagining that on or off, present or not and possibly even while sleeping warranted a 'check' at the very least. I started by unplugging when not in use.


So, I called Samsung that Wednesday morning. After a 15 minute talk, most of it hold time while the rep got the ok, I had an appointment scheduled for 2 days later, Friday. I was reminded my panel is well out of warranty but that they would do a courtesy repair at no cost to me. Sure enough, 2 techs showed up and checked it out. They both agreed the screen was defective especially after measuring the temp at 109c let alone the other irregularities. They took pictures of the service menu, the serial number tag, and the irregularities during video playback I showed them. I was told they would submit their diagnostics to the repair dept. at Samsung to determine the next step if any.


I was contacted 3 days later at the beginning of the work week, Monday, and told I was approved for a new screen that would be delivered 2 days later on Wednesday and scheduled for an install that day. As it turns out, 3 more canceled appointments later, UPS finally came through with the part for them and they arrived today and installed the new screen panel. It took less than an hour including dismounting and mounting back to the wall. They were very professional, prompt and courteous.


I've had this new screen running a few hours now checking this and that and really putting it through its paces. I understand, as with most things, degradation is a slow process and know my old screen did exactly that. I can honestly say, this new screen looks better than the old one when it too was new. It isn't because it degraded so now it looks better. Blooming is non-existent under any of the torture tests I've been putting it through. Credit roles, subtitles, booting the PC, ect., are blowing my mind due to they aren't irregular anymore let alone living up to their name as inherent of LCD/LED panels. I'd still pick this panel over an OLED without hesitating. Naturally the light bleed spot is also gone as is the excessive heat around the edges. No more dead pixels either. I anticipate the burnt plastic smell not to reappear either, knock on wood.


I should also note my original screen had a silver bezel. The new one is black. I prefer the black. I don't know if that denotes anything regarding a 'better' panel or not but I can't describe how much better everything looks. Don't get me wrong, it looked phenomenal before and I'm very picky about quality. Now it's double phenomenal I guess you could say.


I read a lot of bad mouthing about Samsung from other brand and tech loyalist embracers. Having never once called on Samsung, I didn't know the truth to what others said was fact and it wasn't good. Today, I can without a doubt, know they were all FOS and liars since I now have my own experience in concrete. I also understand I may never be granted a courtesy repair or replacement again on this or future products so extended warranties will more than likely be adopted.


Samsung didn't have to stand behind my out of warranty panel but they chose to without argument or debating. The part alone was $2900. This repair didn't cost me one penny. Just a phone call. This is a 3D panel and the screen is new, not refurbished or tested used as good enough. NEW. Considering 3D is gone, it's a miracle a new replacement screen panel even exists.


No one is fond that their TV wears out or poses danger but I for one am more than satisfied it's been promptly rectified. I'm not here to blow sunshine up Samsung's butt because I feel obligated. I'm here to give a solid testimonial to fellow owners, this panel in particular, my very, very, positive experience. It's things like this that EARN brand loyalty and they definitely continue to have mine.

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post #23842 of 24049 Old 04-26-2019, 07:26 PM
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Just asking, if there is any hope to get an updated Tizen on the 2015 JS8500 TV's? Definitely could use a makeover from the lagging interface right now?

Thanks
Search this thread. There was a newer FW I downloaded because it was not available over OTA update. It made the interface a bit better but I ended up buying a new TV (75nu8000) because I wanted a smoother UI and larger screen. I think the processor and since this is a very early smart TV implementation means your out of luck and will eventually need to upgrade. Another option would be to buy a cheap firetv 4k or roku tv. I see the 4k fire stick go on sale for less than $50. Good luck!

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post #23843 of 24049 Old 04-28-2019, 12:25 PM
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Can anyone tell me what has failed on my 75HU8550 set, with the SEK 3500 OCB? Picture below.
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post #23844 of 24049 Old 04-28-2019, 04:16 PM
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Can anyone tell me what has failed on my 75HU8550 set, with the SEK 3500 OCB? Picture below.
Looks like the actual LCD panel has failed there mate.

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post #23845 of 24049 Old 04-29-2019, 12:16 PM
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No one is fond that their TV wears out or poses danger but I for one am more than satisfied it's been promptly rectified. I'm not here to blow sunshine up Samsung's butt because I feel obligated. I'm here to give a solid testimonial to fellow owners, this panel in particular, my very, very, positive experience. It's things like this that EARN brand loyalty and they definitely continue to have mine.
Your experience is heartening to me. Although I have a Squaretrade warranty through June 2020, I worried that a screen replacement (I have developed a faint pink bar horizontally through the middle of the screen, only visible during white backgrounds) would just bring me a screen that was doomed to have the same issue(s) as my current 850D. It sounds from what you've wrote that they may have alleviated some of the former issues with the 850d/8500 panel?

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post #23846 of 24049 Old 04-29-2019, 02:32 PM
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I really don't know? I can say I did not have that specific problem just as others don't have what I did. Therefor, I would not conclude these panels have any irregularities that could be considered expected. I have heard the term 'panel lotteries' in other threads regarding OLED, specifically 3D models. The opinions concluded that some new panels were better or worse than others and just depended on what you brought home and ones luck of the draw so to speak. I'm not sure how that might apply here if at all? Although my replacement screen appears better than my original when new, I doubt it has anything to do with any updating Samsung might have done for replacements. I think they made a run of all the parts the year they released the panels. Some of those runs of parts were set aside for warranty and that was the end of it. If I recall correctly, the difference between the silver bezel and the black bezel was that some warehouse large purchases for their stock got black bezels and nothing more. I assume the guts were identical and the only difference was bezels. I know nothing for sure and assume plenty.

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post #23847 of 24049 Old 04-29-2019, 03:47 PM
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Originally Posted by brazen1 View Post
I read a lot of bad mouthing about Samsung from other brand and tech loyalist embracers. Having never once called on Samsung, I didn't know the truth to what others said was fact and it wasn't good. Today, I can without a doubt, know they were all FOS and liars since I now have my own experience in concrete. I also understand I may never be granted a courtesy repair or replacement again on this or future products so extended warranties will more than likely be adopted.
I am honestly really glad they took care of you for no fees, but I feel they did it because of the fire hazard it was & would come back on them for liability. (Example: see their phones that are also fire hazards) So they are not new to damage control for their fire hazard products. I was not FOS or a liar when I had to pay out of pocket to have my motherboard replaced for random black screens. Or when that didn't fix it, they said to buy new Samsung smart link cable. Over $600 later out of my pocket & I still get random black screen for a couple of seconds sometimes. I use all monoprice certified 2.0 HDMI's FYI. It doesn't happen near as much, but it still happens sometimes. (Very rare & TV works 99.9% of the time perfectly)

I have used some of your posted 3D settings before. Thanks they helped! The 3D on this TV is great & my 37 disc 3D Blu-ray collection is honestly the only reason I have not upgraded to a Dolby Vision TV yet.

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post #23848 of 24049 Old 04-29-2019, 06:33 PM
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JS8500 vs. JS850D

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Originally Posted by brazen1 View Post
If I recall correctly, the difference between the silver bezel and the black bezel was that some warehouse large purchases for their stock got black bezels and nothing more. I assume the guts were identical and the only difference was bezels. I know nothing for sure and assume plenty.
Your recollection is correct regarding the bezel and stand color differences between the JS8500 (brushed silver) and the JS850D variant (matte dark silver/black) as well as the latter having been sold through mass market sellers such as Costco and Sam's Club. Other than that, the specs for both model runs were identical as confirmed on the following Samsung product pages (scroll the pages and click "See More Specs" on the JS8500 page and "See All Specs" on the JS850D page):

JS8500: https://www.samsung.com/us/support/o...UN65JS8500FXZA

JS850D: https://www.samsung.com/us/televisio...n65js850dfxza/
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post #23849 of 24049 Old 04-29-2019, 07:02 PM
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There was a day when a candidate would campaign on what represented the majority of peoples voices. Today, a candidate campaigns on the weakness of other candidates to deflect attention from their own. Later, loyalists defend the misrepresentations of the elected candidate no matter how far strayed and from what actually materializes.


TV's are no different. Consumers let it be known what they desire. Promises are made, fancy marketing terms are spread, and beautiful pictures, underlined with data points we don't even understand yet, plaster the outside of the boxes. Forward time a bit and sometimes consumers find out underneath all the lipstick adorning the pig... is a pig.


The complaints start to surmount. The best way to deal with them is to deflect attention to the competitions problems even if you have to make them up and lie. Then you don't look so bad and you can continue being a pig.


So, when I read owner user complaints in other threads about another manufactures tech for example, the loyalists step in and rip these complainers to shreds. It began with there is no such thing as this complaint of yours and you complainers are just trying to undermine an attempt by us at the dynasty Samsung holds. Then they were ordered to prove the complaints. Soon pictures came forth and so did more complainers with pictures and testimonials of their own. A mediator came into play and determined the complainers were correct. Like the Florida recount vote, the mediator ahem, produced 'new' test results. The newest deflection is that no one keeps these problematic sets very long anyway and users should sell them used to the naïve and purchase new models supposedly problem free.


Waving the new test result banner high while continuing to battle cry Samsung is nothing more than the king of cheap garbage, sheeple listen. It even perked my ears up. The war details still ring out to this day. Blooming! Rat a tat tat. Active 3D headaches, battery charging, ghosting! Bam. No contrast! Kaboom! Absent customer service! Bang bang. Stagnant innovation! Snap crackle pop. No competing inky blacks! Pow! There are TV channels users should watch and TV channels consumers should not watch. And if you watch them anyway, you deserve your TV to break! Plunk. Too closely copying a coined word by using QLED! Smash! Anything to divert attention from their growing epidemic of self destructing panels. Maybe epidemic is a bit harsh - The complaints regarding what consumers thought they were buying/voting, per the positive recommendations of 'the experts' vs what these purchases/votes actually matured into.


Imo, in these couple of random exaggerated examples, it is these type of loyalists who are FOS and liars referred to earlier. I base that on my due diligence, not theirs. I understand others may not experience the same conclusions; That your earnest rectify may not unfold acceptably for you. I do not direct my thoughts to anyone or anything in particular.


To the posts preceding and any that might follow regarding your own experiences, even if different symptoms with different results, I don't think anybody takes them lightly or brushes them off. Imo, they too are points of interest to digest while reading this thread. Perhaps things didn't go as expected this time for you. I had no expectations fwiw. Perhaps some luck in this or a completely different realm will exceed the 'solid' you sought this time? I offer hope using my experience for others to digest should they be faced with similar situations but I hope you aren't.


I also hope you don't mind my sagas and opinions.

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post #23850 of 24049 Old 04-29-2019, 09:05 PM
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Failing JS8500 panel and my SquareTrade claim experience

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Originally Posted by thos19 View Post
Your experience is heartening to me. Although I have a Squaretrade warranty through June 2020, I worried that a screen replacement (I have developed a faint pink bar horizontally through the middle of the screen, only visible during white backgrounds) would just bring me a screen that was doomed to have the same issue(s) as my current 850D. It sounds from what you've wrote that they may have alleviated some of the former issues with the 850d/8500 panel?
Since you mentioned that your set has developed a faint pink horizontal bar, I thought I'd share the recent claim experience I had with SquareTrade (hereinafter "ST") since my 65" JS8500 was likewise suffering from multiple pinkish horizontal bars/striations when viewing lighter backgrounds. I also had another equally annoying problem with the middle third of the panel becoming significantly darker over time than the leftmost and rightmost thirds, and upping the backlight did nothing to improve this defect. So I felt it was high time to take my ST extended warranty for a test drive and see where that would lead.

I initiated the claim process online, and after submitting the mandatory requested photos of the TV (no flash allowed, and head-on photos only), I was pleasantly surprised (shocked, actually) at the speed of the claim approval -- I received the approval via email some 50 minutes after submitting the photos. ST did not offer repair as an option, so if you are thinking that you might get a replacement JS8500 3D panel instead of a brand new replacement TV, that was not the case in my experience. ST did step up to the plate though by offering me the choice of a brand new 2018 model year 65" QN65Q8FNBFXZA FALD set or a brand new 2017 model year LG OLED65BZA -- I opted for the Sammy Q8FN since I didn't want to deal with potential OLED image retention, plus I needed a brighter TV for my multi-window viewing room (the Q8FN can achieve insanely-bright levels). I did have a longer drawn-out process than typical with ST, however, because I ended up exchanging the first Q8FN due to unacceptable uniformity (bad vertical banding when panning, color banding, and significant DSE). I had to go through the same photos submission process in order to receive the replacement unit, with one additional level of review required: the supplier/vendor had to review the photos and acknowledge the uniformity shortcomings too, not just a simple ST review as was the case initially. But even with that second-tier photo review, the process was very fast, I received confirmation the following day that a second TV would be ordered within one business day of the first TV being picked up, and that it could take up to 10 business days to receive pickup details from ST via the vendor (in other words, it could take up to 2 weeks for the defective TV to be picked up -- that's a pretty long time in my book to be sitting with a defective product, especially if you don't have a backup TV in the house). Once the TV was picked up, things moved faster since ST did not make me wait until the vendor received the first TV (which btw ended up taking 7 days) before the vendor shipped the second one -- rather, I only had to wait until the freight company's web page showed the first TV as having been "picked up," after which ST would instruct the vendor to ship the replacement TV within one business day (a time savings of 7 days in my case). ST used a supplier located in NY even though I'm in CA -- no choice about that since ST uses whichever vendor has inventory on hand to fulfill a particular order at any given time, regardless of distance to ultimate destination, and ST only contracts with a handful of vendors. One thing I am disappointed in with ST, though, is that with both sets they did not instruct the vendor to either double-box the retail box or strap the retail box vertically to a mini-pallet (as was the case with my JS8500 delivery back in 2015, even though that set only traveled a couple of hundred miles, not 3,000) despite my requests with ST and its vendor to do so. My experience with both Q8FN deliveries was that the factory-sealed retail Samsung boxes arrived with a hole or two punched in them, scrape marks on one side or another, and in the case of the second unit, one of the factory shipping straps was missing, so it's a miracle that both sets even powered up given the way the units must've been handled in transit (the same delivery driver went beyond the call of duty both times in helping me visually inspect both sets before driving off -- I told him I would refuse delivery if we could not at least open up the box and verify that the holes in the box were in a void area or directly over a piece of protective Styrofoam; I did not have the ability to fire up the TV before he left since ST didn't offer "white glove" delivery, it was simply delivery to "the first dry area of the home," which in my case was either the garage or the front door threshold (I opted for the garage)). I had read some scary stories online about the freight company I was assigned, but all personnel were helpful and friendly (single-person delivery both times, so I'm glad I was available to assist) and the online tracking was excellent. Most importantly, they didn't blow their promised delivery dates or keep me waiting hours past their ETAs. Still, I wish the boxes got here in better shape, but given that both TVs were loaded and off-loaded and loaded again at least half a dozen times during their 18-wheeler journeys, I wasn't expecting perfection, but I wasn't expecting punched holes or a missing shipping strap either (once the straps are severed, there is no way to secure the outer portion of the box to its base without new strapping, rope, etc. -- it essentially transforms into a cardboard outer sleeve, not a secure box, since Samsung did away with the little plastic squeeze locks found on earlier boxes, including the 2015 65" JS8500 box).

As for the second Q8FN, I received an earlier-run June 2018 build (the first Q8FN had a September 2018 build date), but it still was an AU Optronics-equipped AA01 panel version like the first unit, instead of a Samsung manufactured panel (I requested that the vendor check the label on the side of the box and ship a Samsung F version panel, but that request went ignored (as was the request to provide additional shipping protection for the second TV)). The June 2018 unit I have now has slightly better vertical banding, but not by much, and the Dirty Screen Effect is still there as well, so I'm just going to accept it for what it is and live with it -- no more ulcer-inducing 3,000 mile exchanges for me. The set is a nice improvement brightness-wise over the JS8500, and the FALD does away with the edge bleed I experienced with my JS8500 (blacks are REALLY BLACK on this thing too), with uniform brightness. But if I had the option from ST to do a panel swap in order to retain 3D capability I probably would have requested that since I had zero complaints with my JS8500 until the pink horizontal bands started appearing and the progressively darkening middle of the panel too.

So, was the ST warranty I purchased through Costco (the JS8500 was purchased via Amazon) worth it? As far as I'm concerned, very much so. Sure, it was a major hassle doing the swap to see if the second Q8FN would be better than that first one -- not to mention the delivery stress involved -- but ST and their vendor did ultimately agree to swap it out and let me give another one a shot (I had a 30-day-from-delivery window to do so), so kudos to them both. In essence, I shelled out $89.99 in July of 2015 for a ST warranty, and in return I received a second-from-the-top-of-the-line 2018 Q8FN three and a half years later which originally stickered for 3 Large. And I did try initially to have ST cash me out for the pre-tax amount I paid for my JS8500 since I explained that there are no other TVs currently produced that are "equivalent" given that none offer 3D functionality, but they would not budge one inch on that (they even reference something about the lack of 3D availability on their website) -- it was either choose a new TV from their offerings or live with my failing JS8500 since ST didn't offer repair as an option. On balance, I'd purchase another ST warranty in the future for such a major investment, at least based on this single claim experience, even though swapping the first replacement TV for a second unit was extra-stressful due to being thousands of miles away from ST's east coast vendor. Not all ST experiences are like mine though, so perhaps I just lucked out by filing my claim when I did and being offered a 2018 Q8FN to replace my 2015 JS8500 -- who knows what they would have offered me if I had filed my claim a month later.

Last edited by 4K Tech; 04-29-2019 at 09:41 PM.
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