**OFFICIAL** 2015 Samsung 4K SUHD JS8500 Series TV Thread - Page 806 - AVS Forum | Home Theater Discussions And Reviews
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post #24151 of 24179 Old 02-07-2020, 01:23 PM
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Quote:
Originally Posted by jackie C View Post
I have the Costco version of this set from 2105. Is it possible to have YouTube TV on this tv?
I have the app in my smarthub. No HDR though.

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post #24152 of 24179 Old 02-07-2020, 02:19 PM
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Quote:
Originally Posted by jackie C View Post
I have the Costco version of this set from 2105. Is it possible to have YouTube TV on this tv?
You have come from the future to tell us this TV is still being sold 90 years after it came out?!?

Seriously though, no. They haven't updated them in a long time, and the built-in apps sucked from day 1. I haven't even tried to use any of apps since Comcast had that 4k demo that was specific to Samsung Smart TVs.
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post #24153 of 24179 Old 02-08-2020, 02:46 PM
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Originally Posted by LiamSevier View Post
While I understand that the JS8500 is edge lit, can anyone tell me if this is "normal" or would be considered "light bleed"?

(Please excuse the distortion/window screen effect - using a cell camera)


I have this exact same problem. Samsung refuses to acknowledge it

It pisses me off that a 4 year old high end TV has this problem and I am even watching that much TV (less than 10 hours a week). I spent over $2300 on this stupid TV

I will never ever buy another TV from Samsung again, and we should all tell everyone we know NOT to buy Samsung TV








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post #24154 of 24179 Old 02-08-2020, 03:07 PM
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Quote:
Originally Posted by timkwong2 View Post
I have this exact same problem. Samsung refuses to acknowledge it

It pisses me off that a 4 year old high end TV has this problem and I am even watching that much TV (less than 10 hours a week). I spent over $2300 on this stupid TV

I will never ever buy another TV from Samsung again, and we should all tell everyone we know NOT to buy Samsung TV








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They "acknowledge" it on their Samsung Community forums. So far they're offering a small pittance (~$300-500 prorated refund) and are really slow in getting back to you. It's why my replacement TV is not going to be Samsung (plus, considering 80% of my UHD Blu-Rays, Disney+, Netflix titles with enhanced metadata are DV, it'd probably be best to have DV instead of HDR10+). Also mad that they never upgraded the K950 soundbar with DTS:X when they said they would, but instead just put it on the newer model a month after announcement to leave older model owners in the dust.

KDL40S2000 (still in use), UN55D7000 (10+ dead pixels, returned), TC-L32DT30 (still in use), KDL55HX820 (sold), 55JU7500 (cracked screen right out of the box, returned), 55JS8500
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post #24155 of 24179 Old 02-09-2020, 08:31 AM
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Quote:
Originally Posted by wraithrsw View Post
They "acknowledge" it on their Samsung Community forums. So far they're offering a small pittance (~$300-500 prorated refund) and are really slow in getting back to you. It's why my replacement TV is not going to be Samsung (plus, considering 80% of my UHD Blu-Rays, Disney+, Netflix titles with enhanced metadata are DV, it'd probably be best to have DV instead of HDR10+). Also mad that they never upgraded the K950 soundbar with DTS:X when they said they would, but instead just put it on the newer model a month after announcement to leave older model owners in the dust.
Do you have a link to the forums where they're at least eventually offering something? A few hundred back is better than nothing at this point.

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post #24156 of 24179 Old 02-09-2020, 12:11 PM
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Originally Posted by bluethor View Post
Do you have a link to the forums where they're at least eventually offering something? A few hundred back is better than nothing at this point.

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I forget which one had exact value, but it was a long thread on the us Samsung support community where some have mentioned it. The actual offer will be through PM and be prepared to fight tooth and nail.

https://us.community.samsung.com/t5/...en/td-p/861360

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post #24157 of 24179 Old 02-10-2020, 01:50 PM
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Quote:
Originally Posted by wraithrsw View Post
First 2 years I thought I dodged a bullet with my set. Year 3, started to see a little bit of a bleed but not anything distracting. Talked to Samsung, told out of warranty and the repair/exchange costs would be exorbitant since they refused to acknowledge there was a wide-spanning problem. Now, it flares about half a foot into the screen. Didn't get a warranty with Best Buy.
100% agree with you & mine lasted about the same time, bit of a joke really that Samsung didn't acknowledge an obvious wide spread issue.

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post #24158 of 24179 Old 02-12-2020, 03:04 PM
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To those who got their refunds from Samsung, in the conflicting instructions it says do not peel off the serial decal form for TV's over 37" but then in the confirmation email it says to mail the serial decal form and a copy of the Terms and Conditions. Did you guys have to peel it off or just leave it there to get your refund?

KDL40S2000 (still in use), UN55D7000 (10+ dead pixels, returned), TC-L32DT30 (still in use), KDL55HX820 (sold), 55JU7500 (cracked screen right out of the box, returned), 55JS8500
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post #24159 of 24179 Old 02-12-2020, 03:22 PM
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Quote:
Originally Posted by timkwong2 View Post
I don’t think so, but why would you want it anyway? The apps in this TV are slow. Samsung already stopped supporting them.

There are many good devices out there which can stream YouTube TV for very little money and they do a much better job than Samsung.


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Never had any problems with the smart hub apps available for this TV

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post #24160 of 24179 Old 02-13-2020, 02:42 PM
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Quote:
Originally Posted by LiamSevier View Post
While I understand that the JS8500 is edge lit, can anyone tell me if this is "normal" or would be considered "light bleed"?
(Please excuse the distortion/window screen effect - using a cell camera)

An update on my JS8500 claim with Square Trade which started on 2/5.
After opening the claim and filing the requested pics, I had to go through a few hoops of Square Trade's missed SLAs (being told "we promise we'll respond within 24-48 hours"). Pair that with the complete lack of follow through without me needing to call in and babysit the issue to find out where we were at on the status.
On the first escalation, I finally received an automated response where I was offered a Q60 or a Q6D.
Upon what I've learned in this thread is that this is a poor offer and doesn't have to be taken as a final solution. Instead, I called in (again) and advised the rep about my requirements: A One Connect box (for ease of cabling), 3 USB ports, and no more than 11.5" deep with the stand (due to console spacing).

I was told that the replacement team would take that into consideration and get back to me in 24 hours.

Meanwhile, I had done some research and learned that neither the Q6, Q7 or even Q8 series would satisfy these requirements and that the only thing even remotely close was going to be a Q90. So behind the scenes, I was prepared to push back for that.

Less than 24 hours later, I have an automated response telling me:
"At this time we have decided to move your claim to a one time exception for reimbursement by check. This will complete your warranty. "

So, with a little bit of effort, I am being reimbursed for my entire purchase price. Now to decide on a replacement...
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post #24161 of 24179 Old 02-14-2020, 05:54 AM
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Quote:
Originally Posted by LiamSevier View Post
An update on my JS8500 claim with Square Trade which started on 2/5.
After opening the claim and filing the requested pics, I had to go through a few hoops of Square Trade's missed SLAs (being told "we promise we'll respond within 24-48 hours"). Pair that with the complete lack of follow through without me needing to call in and babysit the issue to find out where we were at on the status.
On the first escalation, I finally received an automated response where I was offered a Q60 or a Q6D.
Upon what I've learned in this thread is that this is a poor offer and doesn't have to be taken as a final solution. Instead, I called in (again) and advised the rep about my requirements: A One Connect box (for ease of cabling), 3 USB ports, and no more than 11.5" deep with the stand (due to console spacing).

I was told that the replacement team would take that into consideration and get back to me in 24 hours.

Meanwhile, I had done some research and learned that neither the Q6, Q7 or even Q8 series would satisfy these requirements and that the only thing even remotely close was going to be a Q90. So behind the scenes, I was prepared to push back for that.

Less than 24 hours later, I have an automated response telling me:
"At this time we have decided to move your claim to a one time exception for reimbursement by check. This will complete your warranty. "

So, with a little bit of effort, I am being reimbursed for my entire purchase price. Now to decide on a replacement...
Congratulations, reimbursement via check for a SquareTrade TV claim is an atypical final resolution.
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post #24162 of 24179 Old 02-14-2020, 01:24 PM
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Thumbs up

Quote:
Originally Posted by LiamSevier View Post
An update on my JS8500 claim with Square Trade which started on 2/5.
After opening the claim and filing the requested pics, I had to go through a few hoops of Square Trade's missed SLAs (being told "we promise we'll respond within 24-48 hours"). Pair that with the complete lack of follow through without me needing to call in and babysit the issue to find out where we were at on the status.
On the first escalation, I finally received an automated response where I was offered a Q60 or a Q6D.
Upon what I've learned in this thread is that this is a poor offer and doesn't have to be taken as a final solution. Instead, I called in (again) and advised the rep about my requirements: A One Connect box (for ease of cabling), 3 USB ports, and no more than 11.5" deep with the stand (due to console spacing).

I was told that the replacement team would take that into consideration and get back to me in 24 hours.

Meanwhile, I had done some research and learned that neither the Q6, Q7 or even Q8 series would satisfy these requirements and that the only thing even remotely close was going to be a Q90. So behind the scenes, I was prepared to push back for that.

Less than 24 hours later, I have an automated response telling me:
"At this time we have decided to move your claim to a one time exception for reimbursement by check. This will complete your warranty. "

So, with a little bit of effort, I am being reimbursed for my entire purchase price. Now to decide on a replacement...
How fantastic. Well done!
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post #24163 of 24179 Old 02-14-2020, 01:36 PM
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If I were to sell my perfect condition 65js8500, what's a good price for it? i've seen one sell recently on ebay for about $600, which seems reasonable.

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post #24164 of 24179 Old 02-14-2020, 01:57 PM
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Quote:
Originally Posted by LiamSevier View Post
An update on my JS8500 claim with Square Trade which started on 2/5.
After opening the claim and filing the requested pics, I had to go through a few hoops of Square Trade's missed SLAs (being told "we promise we'll respond within 24-48 hours"). Pair that with the complete lack of follow through without me needing to call in and babysit the issue to find out where we were at on the status.
On the first escalation, I finally received an automated response where I was offered a Q60 or a Q6D.
Upon what I've learned in this thread is that this is a poor offer and doesn't have to be taken as a final solution. Instead, I called in (again) and advised the rep about my requirements: A One Connect box (for ease of cabling), 3 USB ports, and no more than 11.5" deep with the stand (due to console spacing).

I was told that the replacement team would take that into consideration and get back to me in 24 hours.

Meanwhile, I had done some research and learned that neither the Q6, Q7 or even Q8 series would satisfy these requirements and that the only thing even remotely close was going to be a Q90. So behind the scenes, I was prepared to push back for that.

Less than 24 hours later, I have an automated response telling me:
"At this time we have decided to move your claim to a one time exception for reimbursement by check. This will complete your warranty. "

So, with a little bit of effort, I am being reimbursed for my entire purchase price. Now to decide on a replacement...
Congrats. I'm still dealing with Samsung and their odd and contradictory process to getting a prorated refund from them. I wish Best Buy Geek Squad protection was cheaper or thought about the longer Squaretrade warranty when I got mine.

KDL40S2000 (still in use), UN55D7000 (10+ dead pixels, returned), TC-L32DT30 (still in use), KDL55HX820 (sold), 55JU7500 (cracked screen right out of the box, returned), 55JS8500
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post #24165 of 24179 Old 02-14-2020, 02:39 PM
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Originally Posted by 4K Tech View Post
Congratulations, reimbursement via check for a SquareTrade TV claim is an atypical final resolution.
4K-Tech - a special thank you for the insights that you shared within this thread. I leveraged many of the details that you brought up during my discussion with Square Trade.



Quote:
Originally Posted by wraithrsw View Post
Congrats. I'm still dealing with Samsung and their odd and contradictory process to getting a prorated refund from them. I wish Best Buy Geek Squad protection was cheaper or thought about the longer Squaretrade warranty when I got mine.
Hindsight, right? Suffice it to say, my replacement will definitely be getting a Square Trade warranty to go with it.
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post #24166 of 24179 Old 02-14-2020, 08:54 PM
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Firmware 1550 posted on Samsung support site. Working fine so far. The only change I noticed was the new icons on the picture settings.

Last edited by rouge-1; 02-14-2020 at 09:24 PM.
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post #24167 of 24179 Old 02-15-2020, 06:36 AM
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Originally Posted by rouge-1 View Post
Firmware 1550 posted on Samsung support site. Working fine so far. The only change I noticed was the new icons on the picture settings.
Mine auto updated in Dec 19. An explanation of what it's about can be found at https://www.avforums.com/news/samsun...-iplayer.16931
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post #24168 of 24179 Old 02-15-2020, 08:08 AM
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Originally Posted by rouge-1 View Post
Firmware 1550 posted on Samsung support site. Working fine so far. The only change I noticed was the new icons on the picture settings.
For North American sets the firmware is available on the Canadian website, but not the US site.
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post #24169 of 24179 Old 02-15-2020, 09:15 AM
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Originally Posted by poppagene View Post
For North American sets the firmware is available on the Canadian website, but not the US site.
I got it from the US site. https://www.samsung.com/us/support/o...-js85xx-series
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post #24170 of 24179 Old 02-15-2020, 09:19 AM
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Originally Posted by Adored Black Stray-Cat View Post
Mine auto updated in Dec 19. An explanation of what it's about can be found at https://www.avforums.com/news/samsun...-iplayer.16931
You got it OTA? Are you in Europe? I stop getting OTA updates since 1530 in the US.
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post #24171 of 24179 Old 02-15-2020, 09:26 AM
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Quote:
Originally Posted by rouge-1 View Post
OK - I had to click on "see more" on the US site to see the latest firmware. Thanks for the link

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post #24172 of 24179 Old 02-15-2020, 09:45 AM
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Quote:
Originally Posted by pilotart View Post
Mention here:
https://www.avsforum.com/forum/166-l...l#post59211252

about a need to modify the downloaded folder for the TV to recognize it.

@p5browne has posted some different needed changes to this file for other "JS" TV's on other posts.
Art
Yes, I noticed the extra "_USB" on the folder name and when the TV did not recognized the update I knew that was the problem since it that was not the folder name used on previous FW or the one in the update instructions.
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Quote:
Originally Posted by pilotart View Post
Mention here:
https://www.avsforum.com/forum/166-l...l#post59211252

about a need to modify the downloaded folder for the TV to recognize it.

@p5browne has posted some different needed changes to this file for other "JS" TV's on other posts.
Art

Thank you so much!

I had already reset the TV, thinking that would clean it up & it didn't. I modified the folder name it like the post said & was found. I get to input all my (Movie, Game Mode, & 3D) settings again. Oh well, fresh install I guess.

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I have the js8500 and keep getting this error message pop up...click ok and it keeps coming back, any help would be greatly appreciated
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post #24176 of 24179 Old 02-15-2020, 06:16 PM
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Quote:
Originally Posted by LiamSevier View Post
4K-Tech - a special thank you for the insights that you shared within this thread. I leveraged many of the details that you brought up during my discussion with Square Trade.
Glad to be of service! Best of luck with your new set, whichever technology, brand, and model you end up with.
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Originally Posted by rouge-1 View Post
You got it OTA? Are you in Europe? I stop getting OTA updates since 1530 in the US.
Yes, OTA, automatically in the United Kingdom. Seeing as it was solely for the purpose of keeping the BBC iplayer working and no other improvements or changes, I wonder if your US 1550 is anything more than just a number change. Have you noticed any improvements or otherwise?
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post #24178 of 24179 Old 02-17-2020, 03:54 PM
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Originally Posted by JPHCCFC View Post
I have the js8500 and keep getting this error message pop up...click ok and it keeps coming back, any help would be greatly appreciated
Have you tried clicking the "Extra" button on the remote to turn that no longer supported feature off?
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post #24179 of 24179 Old Yesterday, 07:31 PM
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Disabling "Samsung Extra" pop-up

Quote:
Originally Posted by JPHCCFC View Post
I have the js8500 and keep getting this error message pop up...click ok and it keeps coming back, any help would be greatly appreciated
Give this a try:

https://www.avsforum.com/forum/166-l...l#post45607769
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