Originally Posted by LiamSevier
While I understand that the JS8500 is edge lit, can anyone tell me if this is "normal" or would be considered "light bleed"?
(Please excuse the distortion/window screen effect - using a cell camera)
An update on my JS8500 claim with Square Trade which started on 2/5.
After opening the claim and filing the requested pics, I had to go through a few hoops of Square Trade's missed SLAs (being told "we promise we'll respond within 24-48 hours"). Pair that with the complete lack of follow through without me needing to call in and babysit the issue to find out where we were at on the status.
On the first escalation, I finally received an automated response where I was offered a Q60 or a Q6D.
Upon what I've learned in this thread is that this is a poor offer and doesn't have to be taken as a final solution. Instead, I called in (again) and advised the rep about my requirements: A One Connect box (for ease of cabling), 3 USB ports, and no more than 11.5" deep with the stand (due to console spacing).
I was told that the replacement team would take that into consideration and get back to me in 24 hours.
Meanwhile, I had done some research and learned that neither the Q6, Q7 or even Q8 series would satisfy these requirements and that the only thing even remotely close was going to be a Q90. So behind the scenes, I was prepared to push back for that.
Less than 24 hours later, I have an automated response telling me:
"At this time we have decided to move your claim to a one time exception for reimbursement by check. This will complete your warranty. "
So, with a little bit of effort, I am being reimbursed for my entire purchase price. Now to decide on a replacement...