**OFFICIAL** 2015 Samsung 4K SUHD JS8500 Series TV Thread - Page 807 - AVS Forum | Home Theater Discussions And Reviews
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post #24181 of 24312 Old 03-05-2020, 02:44 PM
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Update on the refund with Samsung. They reduced their offer by $80. Their reason is that I now owned the TV more than 4 years. But when I accepted the offer, it was a month under 4 years. They dragged the process on for months (maybe purposely) until when they finally took receipt of the TV, the time went over 4 years and they are now deducting it because I owned it for longer than 4 years. Horrible.
What a joke, a billion dollar company holding back $80. That's the sort of thing that makes you never buy a Samsung product again, sometimes you just have to laugh!

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post #24182 of 24312 Old 03-05-2020, 06:08 PM
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What a joke, a billion dollar company holding back $80. That's the sort of thing that makes you never buy a Samsung product again, sometimes you just have to laugh!
Yeah, my blood started boiling when I got that message. For the last 3 months dealing with this, I felt patient enough to know I was getting a decent sized check soon. Then they come up with this. I have never heard of a company changing their prorated amounts to accommodate for their own tardiness in processing after an agreement before. Suffice to say, I'm now an LG TV guy. And I'm still gonna fight for that $80 whether it's a BBB complaint or something else.

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post #24183 of 24312 Old 03-06-2020, 10:38 AM
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They reduced their offer by $80.
That is very petty move.
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post #24184 of 24312 Old 03-06-2020, 11:02 AM
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Originally Posted by wraithrsw View Post
Yeah, my blood started boiling when I got that message. For the last 3 months dealing with this, I felt patient enough to know I was getting a decent sized check soon. Then they come up with this. I have never heard of a company changing their prorated amounts to accommodate for their own tardiness in processing after an agreement before. Suffice to say, I'm now an LG TV guy. And I'm still gonna fight for that $80 whether it's a BBB complaint or something else.
could you talk a bit more about the process? Did you have to send it back to them?

How much did they offer you originally?

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post #24185 of 24312 Old 03-06-2020, 12:27 PM
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That is very petty move.
It is. Never heard of a company keeping pro-rating time for their entire processing and completely fudging all the dates. Thankfully I have proof of the time they made the initial offer.

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could you talk a bit more about the process? Did you have to send it back to them?

How much did they offer you originally?
Went through Samsung community mods, offer made after having to go through 5 different contacts each without any knowledge of what the other was doing, offer accepted, documents submitted, a long wait of nothing happening, received a refund direct deposit and forms email, filled that out, another long wait, trucking company finally contacted, TV picked up, 1 hour later a revised offer while the TV was still getting picked up.

They offered me north of 400 which is all I'll state for now.

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post #24186 of 24312 Old 03-09-2020, 11:40 AM
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Update. They increased their offer by 1 cent after "upper management" reviewed this case. This is getting ridiculous.

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post #24187 of 24312 Old 03-09-2020, 01:59 PM
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Update. They increased their offer by 1 cent after "upper management" reviewed this case. This is getting ridiculous.
For me, it's all about principal! You had an agreement in place, they dragged there heels & then they say time has elapsed causing a depreciation! I'd have spat chips bigtime & 1 cent is absolutely disrespectful, i'd be going to your Consumer Commission & making a complaint. Like I said, it may only be $80 but it's the principal.

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post #24188 of 24312 Old 03-09-2020, 02:14 PM
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For me, it's all about principal! You had an agreement in place, they dragged there heels & then they say time has elapsed causing a depreciation! I'd have spat chips bigtime & 1 cent is absolutely disrespectful, i'd be going to your Consumer Commission & making a complaint. Like I said, it may only be $80 but it's the principal.
Yep. The agreement was placed well under the 4 year mark. Already filed with Better Business Bureau (BBB) since they seemed to respond there quickly to other people's complaints. Hopefully don't have to escalate to the local/state/federal commissions but we'll see.
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post #24189 of 24312 Old 03-09-2020, 02:24 PM
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Yep. The agreement was placed well under the 4 year mark. Already filed with Better Business Bureau (BBB) since they seemed to respond there quickly to other people's complaints. Hopefully don't have to escalate to the local/state/federal commissions but we'll see.
Good on ya mate, they'll end up paying up once you get the BBB involved but it shouldn't get to the that, the best advertisement anyone can get is word of mouth but I guess they don't care about the bad ones as they feel they have plenty of good ones.

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post #24190 of 24312 Old 03-12-2020, 12:51 PM
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Disney+

So no Disney+ for us.

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post #24191 of 24312 Old 03-16-2020, 07:42 AM
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This just in: Healthcare officials have determined that blanket immunity to COVID-19 can be achieved through ownership of a 3D capable television set. Thankfully, having had the foresight to purchase a JS8500 a few years back, I am positioned favorably for the current pandemic. Good luck to all and stay safe.

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post #24192 of 24312 Old 03-21-2020, 04:32 PM
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Update: Finally got the refund in the bank after BBB stepped in and in the original quoted amount that was given to me. Hate that I had to involve another agency to get them to honor what they stated. I may consider Samsung appliances but after 3 failed TV's, I think I'm done with their TV department.

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post #24193 of 24312 Old 03-23-2020, 02:31 PM
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Update: Finally got the refund in the bank after BBB stepped in and in the original quoted amount that was given to me. Hate that I had to involve another agency to get them to honor what they stated. I may consider Samsung appliances but after 3 failed TV's, I think I'm done with their TV department.
Unfortunately mate, big companies bank on you not knowing your rights to pull the wool over your eyes & 80% of consumers are like this. Once they see that you're knowledgeable, they pay up. Glad you got what was owed to you buddy.
Enjoy your new purchase, whichever one that may be.

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post #24194 of 24312 Old 03-28-2020, 02:19 AM
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Unfortunately mate, big companies bank on you not knowing your rights to pull the wool over your eyes & 80% of consumers are like this. Once they see that you're knowledgeable, they pay up. Glad you got what was owed to you buddy.
Enjoy your new purchase, whichever one that may be.
Thanks! I already went with an LG C9 and with good timing since it's keeping me sane during this coronavirus hysteria!

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post #24195 of 24312 Old 03-28-2020, 02:17 PM
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Unfortunately mate, big companies bank on you not knowing your rights to pull the wool over your eyes & 80% of consumers are like this. Once they see that you're knowledgeable, they pay up. Glad you got what was owed to you buddy.
Enjoy your new purchase, whichever one that may be.

What rights??? The set was more than 2 years out of warranty. The poster didn't buy an extended warranty. And Samsung is helping out. I don't understand the Samsung bashing.

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post #24196 of 24312 Old 03-28-2020, 02:33 PM
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What rights??? The set was more than 2 years out of warranty. The poster didn't buy an extended warranty. And Samsung is helping out. I don't understand the Samsung bashing.
Because they're fearful of a class action lawsuit for a known defect that they kept denying when sets were in warranty, thereby preventing people from using their warranties. This issue isn't about whether they are or aren't giving something. If they never gave any kind of refund, so be it. But they were making offers to people. This issue is them not honoring a signed agreement, changing the value for bull**** reasons after the fact for delays caused by them. That's breach of contract.

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post #24197 of 24312 Old 03-28-2020, 02:58 PM
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Because they're fearful of a class action lawsuit for a known defect that they kept denying when sets were in warranty, thereby preventing people from using their warranties. This issue isn't about whether they are or aren't giving something. If they never gave any kind of refund, so be it. But they were making offers to people. This issue is them not honoring a signed agreement, changing the value for bull**** reasons after the fact for delays caused by them. That's breach of contract.
I think you were lucky to get anything. Just my opinion. I can't imagine a class action suit in this or any other universe

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post #24198 of 24312 Old 03-28-2020, 05:49 PM
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I think you were lucky to get anything. Just my opinion. I can't imagine a class action suit in this or any other universe
Cool. But I don't bend over when a company screws me over. I was fine with the offer they gave. But they aren't allow to change the offer after I've accepted because of something on their end. If you don't think a class action suit is possible, you're deluding yourself. Bigger ones have been landed for much less.
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post #24199 of 24312 Old 03-29-2020, 04:57 AM
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Unfortunately mate, big companies bank on you not knowing your rights to pull the wool over your eyes & 80% of consumers are like this. Once they see that you're knowledgeable, they pay up. Glad you got what was owed to you buddy.
Enjoy your new purchase, whichever one that may be.
Especially for automobile insurance companies. Many of them will deny a legitimate claim knowing that a certain percentage of the population simply won't bother to challenge them.
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post #24200 of 24312 Old 03-29-2020, 01:56 PM
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What rights??? The set was more than 2 years out of warranty. The poster didn't buy an extended warranty. And Samsung is helping out. I don't understand the Samsung bashing.
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Because they're fearful of a class action lawsuit for a known defect that they kept denying when sets were in warranty, thereby preventing people from using their warranties. This issue isn't about whether they are or aren't giving something. If they never gave any kind of refund, so be it. But they were making offers to people. This issue is them not honoring a signed agreement, changing the value for bull**** reasons after the fact for delays caused by them. That's breach of contract.
Exactly @wraithrsw .

@poppagene I can't speak for American Consumer Law but here in Australia we have laws that protect the Consumer from things just like this. Manufacturers can put Warranty's on things for as long as they want but if you as a consumer pay a premium & it fails after the Warranty & you deem that the amount you paid & that said item has only lasted x amount of years, then you have a case to get you money back. In my dealings with the ACCC, they have even advised that you don't even need an extended Warranty to invoke Consumer Law.
The problem with this set JS8500 (Aus JS8000) is that it 100% has a known defect but as I said above, they bank on the majority of consumers not knowing that there is anything wrong with their TV's so they get away with it.
Add to the issue that Samsung did to Wraith & that is just down right pure manipulation of a situation to get a better deal for themselves hoping he won't know any better & to make it even worse for Samsung..........................for $80, that's just insulting.
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post #24201 of 24312 Old 03-29-2020, 03:21 PM
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Exactly @wraithrsw .

@poppagene I can't speak for American Consumer Law but here in Australia we have laws that protect the Consumer from things just like this. Manufacturers can put Warranty's on things for as long as they want but if you as a consumer pay a premium & it fails after the Warranty & you deem that the amount you paid & that said item has only lasted x amount of years, then you have a case to get you money back. In my dealings with the ACCC, they have even advised that you don't even need an extended Warranty to invoke Consumer Law.
The problem with this set JS8500 (Aus JS8000) is that it 100% has a known defect but as I said above, they bank on the majority of consumers not knowing that there is anything wrong with their TV's so they get away with it.
Add to the issue that Samsung did to Wraith & that is just down right pure manipulation of a situation to get a better deal for themselves hoping he won't know any better & to make it even worse for Samsung..........................for $80, that's just insulting.
Consumer protection not the same here. That's why I have 5 year extended Square trade warrantees on my sets. I have little sympathy for someone that buys a premium set and yet is too cheap to protect that setr with an extended warranty. ANd then they blame the company if something goes wrong.

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post #24202 of 24312 Old 03-29-2020, 11:25 PM
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Exactly @wraithrsw .

@poppagene I can't speak for American Consumer Law but here in Australia we have laws that protect the Consumer from things just like this. Manufacturers can put Warranty's on things for as long as they want but if you as a consumer pay a premium & it fails after the Warranty & you deem that the amount you paid & that said item has only lasted x amount of years, then you have a case to get you money back. In my dealings with the ACCC, they have even advised that you don't even need an extended Warranty to invoke Consumer Law.
The problem with this set JS8500 (Aus JS8000) is that it 100% has a known defect but as I said above, they bank on the majority of consumers not knowing that there is anything wrong with their TV's so they get away with it.
Add to the issue that Samsung did to Wraith & that is just down right pure manipulation of a situation to get a better deal for themselves hoping he won't know any better & to make it even worse for Samsung..........................for $80, that's just insulting.
100% Agreed. In the US, it's a bit less, but what the law doesn't provide for, public opinion can and where BBB can step in. I have little sympathy for those who like defending a company even when they're in the wrong and are being called out on it.

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post #24203 of 24312 Old 03-30-2020, 01:40 PM
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Consumer protection not the same here. That's why I have 5 year extended Square trade warrantees on my sets. I have little sympathy for someone that buys a premium set and yet is too cheap to protect that setr with an extended warranty. ANd then they blame the company if something goes wrong.
I think that is quite harsh to call someone cheap because they didn't buy an extended warranty, some people can't afford those extra dollars but as a consumer, you shouldn't have to buy an extended warranty to get treated fairly & what Wraith was saying was Samsung reneged on a deal to benefit them.

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100% Agreed. In the US, it's a bit less, but what the law doesn't provide for, public opinion can and where BBB can step in. I have little sympathy for those who like defending a company even when they're in the wrong and are being called out on it.
Everyone is entitled to their opinions but I feel you have no reason to defend yourself, you are 100% correct & got what was deserved for you. It's just a shame that it takes a higher 3rd party to step in before you get what is rightfully yours, enjoy the LG OLED mate!

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post #24204 of 24312 Old 03-30-2020, 03:20 PM
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I think that is quite harsh to call someone cheap because they didn't buy an extended warranty, some people can't afford those extra dollars but as a consumer, you shouldn't have to buy an extended warranty to get treated fairly & what Wraith was saying was Samsung reneged on a deal to benefit them.



Everyone is entitled to their opinions but I feel you have no reason to defend yourself, you are 100% correct & got what was deserved for you. It's just a shame that it takes a higher 3rd party to step in before you get what is rightfully yours, enjoy the LG OLED mate!
Thanks! The LG OLED has been a blessing thanks to the recent crisis (and I did get a 5 year warranty)! Just wish I knew what to do with the Samsung UHD Video Pack drive that came with the bundle.

I actually did get an extended warranty through Best Buy for the JS so that was a nice and false leap to conclusions by poppagene. Wasn't until after that warranty expired that the lightbleed started to spread rapidly and heat up. Not that it matters since the heart of the matter is a company reneging on a SIGNED agreement, not whether one should've gotten a warranty or not.
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post #24205 of 24312 Old 03-30-2020, 04:52 PM
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Thanks! The LG OLED has been a blessing thanks to the recent crisis (and I did get a 5 year warranty)! Just wish I knew what to do with the Samsung UHD Video Pack drive that came with the bundle.

I actually did get an extended warranty through Best Buy for the JS so that was a nice and false leap to conclusions by poppagene. Wasn't until after that warranty expired that the lightbleed started to spread rapidly and heat up. Not that it matters since the heart of the matter is a company reneging on a SIGNED agreement, not whether one should've gotten a warranty or not.
Clearly it wasn't long enough of an extended warranty. I'm glad you got a 5 year warranty on your new set. I've had an expensive flat screen TV die out on me outside of warranty and I learned my lesson from that. The Square trade warranty on my JS8500 has about a year and a half left.

With respect to the Samsung UHD Video pack, if you have (or have a friend with) a first generation Samsung UHD blue ray -- speciifically the UBD-K8500 model (or the equivalent) the UHD video pack will play from the usb port in the front of the player.

My main objection the the posts of mc-avs were that he assumed that Samsung was under some sort of responsibility to make you whole. That may be the case in his country, but in US we don;t have that sort of right. If a company decides to take care of out of warranty problems that is out of the PR Goodwill goodness rather than out of obligation. We buy a product for a given price and understand what the manufacturer is and isn't reponsible for.

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post #24206 of 24312 Old 03-30-2020, 05:18 PM
 
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Cool. But I don't bend over when a company screws me over. I was fine with the offer they gave. But they aren't allow to change the offer after I've accepted because of something on their end. If you don't think a class action suit is possible, you're deluding yourself. Bigger ones have been landed for much less.
Reminds me of the old Sony KDS green blob issue. Did you have a 4 year extended warranty? Doesn’t sound like it or you would have gone through the warranty company, right?

My 65” is 4 years old and just started with the edge bleed but it’s not noticeable 100% of the time. Good News is it can be replaced for much cheaper now if this starts to get worse. I’ve moved since I bought this and now our HT room in the basement is much bigger so would probably get a 75” now.
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post #24207 of 24312 Old 03-30-2020, 07:37 PM
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Clearly it wasn't long enough of an extended warranty. I'm glad you got a 5 year warranty on your new set. I've had an expensive flat screen TV die out on me outside of warranty and I learned my lesson from that. The Square trade warranty on my JS8500 has about a year and a half left.

With respect to the Samsung UHD Video pack, if you have (or have a friend with) a first generation Samsung UHD blue ray -- speciifically the UBD-K8500 model (or the equivalent) the UHD video pack will play from the usb port in the front of the player.

My main objection the the posts of mc-avs were that he assumed that Samsung was under some sort of responsibility to make you whole. That may be the case in his country, but in US we don;t have that sort of right. If a company decides to take care of out of warranty problems that is out of the PR Goodwill goodness rather than out of obligation. We buy a product for a given price and understand what the manufacturer is and isn't reponsible for.
I think you misunderstood mc-avs and mine. His point was that Samsung had a responsibility to honor a signed agreement. The issue wasn't that I'm "only" getting a few hundred dollars as a prorated refund. The issue is that Samsung quoted and accepted terms by both parties on a value and then reneged on it by delaying and not or barely responding to messages and emails and calls to allow one more year of ownership to pass before they processed so they could save by decreasing the amount $80 by recalculating time of ownership. And even when provided proof of the timeline, they continued to stick to their recalculated amount (or rather, increased it by 1 cent) until BBB stepped in and suddenly they realized the jig was up.

Now as an aside, Samsung knew there was a common defect but when others under warranty tried to claim, they were told they'd be charged for a replacement and/or labor as the lightbleed was considered personal misuse and not a known manufacturing defect (my friend who also had the JS and his bleed happened less than a year of ownership). If a company takes care of out of warranty problems, it's usually a sign they want to avoid costly legal entanglements and bad PR and something's up. Not really any goodness involved but rather ass-covering. I've gotten checks for such class actions in the past for out of warranty products before. The value of a possible settlement (just based on my years as a paralegal) would've been about what I had been initially quoted so clearly their general counsel/PR understands it as well. Now minus the middleman of another law firm's fees.

That's interesting to hear about the UHD pack. I have the M8500 so I doubt that'll work.
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post #24208 of 24312 Old 03-30-2020, 07:45 PM
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Reminds me of the old Sony KDS green blob issue. Did you have a 4 year extended warranty? Doesn’t sound like it or you would have gone through the warranty company, right?

My 65” is 4 years old and just started with the edge bleed but it’s not noticeable 100% of the time. Good News is it can be replaced for much cheaper now if this starts to get worse. I’ve moved since I bought this and now our HT room in the basement is much bigger so would probably get a 75” now.
3 years total (Geek Squad). I was told that'd be enough by people who said usually any issues would occur in the first 3 and I've owned high end LCD's that lasted for a long time (and still do since I have a few that are 20/10/5 years old placed in guest rooms).

KDL40S2000 (still in use), UN55D7000 (10+ dead pixels, returned), TC-L32DT30 (still in use), KDL55HX820 (sold), 55JU7500 (cracked screen OOB, returned), 55JS8500 (light bleeding, returned after shady dealing by Samsung which involved BBB), OLED65C9PUA
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post #24209 of 24312 Old 03-30-2020, 07:54 PM
 
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3 years total (Geek Squad). I was told that'd be enough by people who said usually any issues would occur in the first 3 and I've owned high end LCD's that lasted for a long time (and still do since I have a few that are 20/10/5 years old placed in guest rooms).
I’m going to go through my files tomorrow to see my exact purchase date and look up the extended warranty information. I’m hoping it is still under warranty so I can get a replacement. I’m hoping I bought it in April of 2016 now. Glad yours is still under warranty.
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post #24210 of 24312 Old 03-31-2020, 08:26 AM
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Reminds me of the old Sony KDS green blob issue.
Exactly! Which DID result in a class action lawsuit. Unfortunately, I was oblivious to the lawsuit and by the time a friend pointed out that I had mentally blocked out the big green blob in the middle of the screen, I was too late to take advantage of the lawsuit recompense. Sony still did me a solid and gave me half off a replacement TV from a list (and actually allowed me to request a TV that wasn't on the list with the same deal).

Fun conclusion to that story is that I let the TV sit in my garage for years being too lazy to go recycle it. Came across ShopJimmy one day and they were selling brand new optical blocks dirt cheap. Replaced the block myself and tossed the TV into the playroom for the kids to use. Worked great and 7 years later, just replaced it because of issues with the Xbox I added. Nice run for that TV.

Unfortunately, can't say the same for the Sony replacement TV I had purchased ... 3 years in one of the LED edge lights went out leaving a large grayed out area on the screen. SquareTrade warranty gave me full credit which was used to purchase the JS8500. I'm now starting to see some edge bleed, but it is fairly uniform on both sides, so doubting I'd get anywhere hitting up SquareTrade again (8 months left on that warranty). Moved it into the playroom and purchased a Q70R.
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