2015 Samsung SEK-3500U/ZA Evolution Kit - Page 604 - AVS Forum | Home Theater Discussions And Reviews
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post #18091 of 23815 Old 07-27-2016, 06:12 PM
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Quote:
Originally Posted by doctorwizz View Post
I don't know would cause that. Never heard of cable causing that. Sounds like the SEK went tits up.
I thought so too until I read this.....

Quote:
Originally Posted by bhawkscup22 View Post
Thats what I thought too. However, i managed to get my SEK exchanged a couple of days ago. Tried a brand new one and it ran fine on 1452. At the time, I was unaware that it was a FW issue. I thought for sure it was hardware. But, new SEK is having the exact same problem.

Thanks for helping me brainstorm this. I'll try brand new cables. Otherwise, I'll wait for Samsung to get back to me.
Now I am leaning towards the board that the Evo Kit plugs into.

Sounds like a house call to me!

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post #18092 of 23815 Old 07-27-2016, 10:13 PM
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Quote:
Originally Posted by bhawkscup22 View Post
After the latest F/W update (from 1452 to 1460) my HU8550 2014 model is not working properly. Power on/off function is not working. Source not working. And, in general system freezes. I tried to reset factory settings on SEK and separately, on original TV software.

If I unplug SEK, TV runs fine. All functions working properly. If i plug just the SEK (no HDMI), I don't get a signal (obviously) but i am able to navigate to menus and sources. The moment i plug in HDMI cables, system freezes or (if i try after a 30s power cycle), it won't start up.

To get the TV back, I have to unplug SEK and run on native TV f/w.

Is anyone else having this issue?
Is there a way to downgrade to previous f/w?

Samsung Support unaware of the problem. Any feedback, ideas are much appreciated. Thank you
Had issues with no Logo on boot up, then having to wait at least a minute or more before getting a picture.
To preserve my current settings, ran the Evo Upgrade Backup. When set rebooted - logo was back, and the set came on immediately after.
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post #18093 of 23815 Old 07-28-2016, 06:13 AM
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Quote:
Originally Posted by bhawkscup22 View Post
Thanks. I tried a couple of times.

Is it possible that my recently purchased HDMI cables may be a problem? Maybe 1460 f/w requires HDMI 2.0 cables (even though SEK3500 manual recommended high speed).
I don't remember you doing a system reset which is always a possible fix when you have a "unique" problem.

I would first, write down my settings; because you will spend 15-20 minutes putting them back. Then try the reset: menu/support/self diagnosis/reset.

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post #18094 of 23815 Old 07-28-2016, 08:39 AM
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Another reason to connect to the TV SEK 3500 first

I'm posting this update to say that the Samsung "universal remote" changes the channels again with my Time Warner cable box without having to re-sync it every time the TV is turned off and on. Why? Because I tried connecting it directly to the SEK 3500 on Samsung's "highly recommended" HDMI 1 instead of through my Denon AVR and viola, it works now like it used to - and should.

Because I'm only getting Dolby 5.1 from the cable box, and because the SEK 3500 will pass through up to 5.1, I'm not losing any audio benefits. What I am losing is the on-screen display of the Denon since that is hooked up to HDMI /ARC. (But if I need to do any major adjustments to the Denon, I just switch to HDMI 4 and then I can see the on screen display.)

So I'm proposing a new "rule of thumb": unless there is an audio reason to connect first to your AVR, connect to the TV first and switch sources there. Almost nothing puts out more than 5.1 anyway, and one device that does, the Samsung K8500 4K blu-ray player, has a separate audio out for your AVR.

With the 2016 line of Samsung TVs the argument for connecting first to the TV is even more compelling as those sets are "plug 'N play" and recognize specifically what devices are connected and will offer features specific to each device.
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post #18095 of 23815 Old 07-28-2016, 09:32 AM
 
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I am SOO happy Samsung finally got with the program and worked on making their TVs work with other CEC hdmi devices.

So very very annoying to have your TV switch back and forth between ARC and your devices going through your AVR.

Now if they can just figure out that when I want to turn off my Blu ray, I don't want to turn off my tv and AVR when I have another input selected.


Quote:
Originally Posted by Larry Rosenberg View Post
I'm posting this update to say that the Samsung "universal remote" changes the channels again with my Time Warner cable box without having to re-sync it every time the TV is turned off and on. Why? Because I tried connecting it directly to the SEK 3500 on Samsung's "highly recommended" HDMI 1 instead of through my Denon AVR and viola, it works now like it used to - and should.

Because I'm only getting Dolby 5.1 from the cable box, and because the SEK 3500 will pass through up to 5.1, I'm not losing any audio benefits. What I am losing is the on-screen display of the Denon since that is hooked up to HDMI /ARC. (But if I need to do any major adjustments to the Denon, I just switch to HDMI 4 and then I can see the on screen display.)

So I'm proposing a new "rule of thumb": unless there is an audio reason to connect first to your AVR, connect to the TV first and switch sources there. Almost nothing puts out more than 5.1 anyway, and one device that does, the Samsung K8500 4K blu-ray player, has a separate audio out for your AVR.

With the 2016 line of Samsung TVs the argument for connecting first to the TV is even more compelling as those sets are "plug 'N play" and recognize specifically what devices are connected and will offer features specific to each device.
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post #18096 of 23815 Old 07-28-2016, 12:54 PM
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Quote:
Originally Posted by Larry Rosenberg View Post
With the 2016 line of Samsung TVs the argument for connecting first to the TV is even more compelling as those sets are "plug 'N play" and recognize specifically what devices are connected and will offer features specific to each device.
That definitely sounds like a feature that can be implemented with the 2016 evolution firmware upgrade that we should be getting any day now.
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post #18097 of 23815 Old 07-28-2016, 03:42 PM
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Quote:
Originally Posted by rlb View Post
That definitely sounds like a feature that can be implemented with the 2016 evolution firmware upgrade that we should be getting any day now.
Thanks for the reminder. Just checked to make sure auto update is off. I don't want to be one of the first. Nervous about the big update.

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post #18098 of 23815 Old 07-29-2016, 06:30 AM
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Now SEK 3500 remote stopped working

Well, after (mostly, it still fails sometimes) resolving the remote not changing channels on my cable box without re-syncing each time the set is turned off and on (resolved by connecting the box to HDMI 1); I find that the remote that came with the SEK 3500 no longer works other than to turn the TV on and off. I changed the batteries and cold booted the TV - no luck.

Suggestions?

-----
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post #18099 of 23815 Old 07-29-2016, 07:17 AM
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Quote:
Originally Posted by Larry Rosenberg View Post
Well, after (mostly, it still fails sometimes) resolving the remote not changing channels on my cable box without re-syncing each time the set is turned off and on (resolved by connecting the box to HDMI 1); I find that the remote that came with the SEK 3500 no longer works other than to turn the TV on and off. I changed the batteries and cold booted the TV - no luck.

Suggestions?
The power on is rf while the other functions go through bluetooth. Try re-pairing the remote.

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post #18100 of 23815 Old 07-29-2016, 07:36 AM
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Quote:
Originally Posted by poppagene View Post
The power on is rf while the other functions go through bluetooth. Try re-pairing the remote.
Thanks that fixed it and (for the moment) the original remote is able to change channels again, too!
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post #18101 of 23815 Old 07-29-2016, 08:56 AM
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Just a Note re MS.

Microsoft Windows 10 FREE upgrade is over after today, July 29, 2016. After today ?
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post #18102 of 23815 Old 07-29-2016, 11:00 AM
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Smart Remote pairing

Quote:
Originally Posted by poppagene View Post
The power on is rf while the other functions go through bluetooth. Try re-pairing the remote.
The power button is actually IR, with the rest being BT :
How to pair the 2015 Smart remote
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post #18103 of 23815 Old 07-29-2016, 11:46 AM
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Looking for a replacement for SEK-3500 SmartHub remote (BN59-01232A). Will the one that comes with a 2015 Samsung UHD TV work? TIA

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post #18104 of 23815 Old 07-29-2016, 01:23 PM
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Quote:
Originally Posted by diverdra View Post
Looking for a replacement for SEK-3500 SmartHub remote (BN59-01232A). Will the one that comes with a 2015 Samsung UHD TV work? TIA
Yes, along with the one that came with the 2014 HU models (and SEK-2500's) and even the normal standard design IR remote that came with the 2013 F9000.

Edit: Regarding 2015 UHD TV remotes. I know the one from the SUHD models works; but I'm not sure about any difference with 2015 UHD models. However, I am sure about what I said of the others. I've personally used my old F9000 remote with both a JS9500 and a F9000 w/SEK3500.
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post #18105 of 23815 Old 07-29-2016, 01:36 PM
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OLYMPICS IN ULTRA HD:

http://variety.com/2016/tv/news/nbc-...st-1201824704/

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post #18106 of 23815 Old 07-29-2016, 02:27 PM
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Quote:
Originally Posted by poisike View Post
Can someone do me a favor? I can't select my service provider in Universal Remote Setup for some reason and i would like to know if it's just me or it doesn't work for anyone.

Please go to Universal Remote Setup, select Start > Set-top box > TV. Skip the postcode search screen by pressing right arrow and confirm. Enter "Telia Eesti" in the service provider search. It will find "Telia", select View More Brands and there should be "Telia Eesti", select it. Then select any HDMI input. On the next page it should let you test if it works with Channel Up and Channel Down buttons, but for me the buttons don't load, I only get Try again button. I would like to know if the Channel Up and Down buttons load? You can exit the setup at that point by holding down Return button, then your existing setup won't be overwritten.

If the Channel Up and Down buttons load for you, please post your firmware version.
I'm not sure if the remote database is global or not, so maybe I need this information from someone who has a European TV.
Thanks in advance!
No one here has 5 minutes to test this for me?
SEK region shouldn't matter, I can select US providers on my European SEK.

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post #18107 of 23815 Old 07-29-2016, 04:37 PM
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Quote:
Originally Posted by poisike View Post
No one here has 5 minutes to test this for me?
SEK region shouldn't matter, I can select US providers on my European SEK.
Sorry, in Canada - P3E 5R8

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post #18108 of 23815 Old 07-29-2016, 05:32 PM
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Can't wait until NBC is done with Olympics. I would rather the CW or some other small network be the broadcaster.

Actually Netflix or Amazon would be ideal. NBC has jacked both the summer and winter games for years. Very poor decisions on their part in my opinion.

I get delaying key events on the network NBC channel for prime time, but give us a choice for stellar picture quality that is actually LIVE.

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post #18109 of 23815 Old 07-29-2016, 06:13 PM
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Quote:
Originally Posted by poisike View Post
No one here has 5 minutes to test this for me?
SEK region shouldn't matter, I can select US providers on my European SEK.
After selecting Telia Eesti as my service provider, I didn't get the Channel Up or Channel Down buttons displayed on the screen either -- only the Try Again as pictured in the attached thumbnail.
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post #18110 of 23815 Old 07-30-2016, 12:59 AM
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Quote:
Originally Posted by Musician View Post
After selecting Telia Eesti as my service provider, I didn't get the Channel Up or Channel Down buttons displayed on the screen either -- only the Try Again as pictured in the attached thumbnail.
Thank You Musician! I assume you are running the latest firmware 1460? You can't skip the postcode search with Right arrow button?
It seems it is broken on J series (I tried with sek-2500u and I could select it). I will contact Samsung support about this, but I don't expect any resolution from them, Samsung support in my region is useless.

Thanks again for testing this for me.

Samsung UE65F9000ST + SEK-3500U/ZG (European firmware v1421.2)
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post #18111 of 23815 Old 07-30-2016, 07:40 AM
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Might be a stupid question but I have just ordered one of these and I was wondering how you enable the HDR? Is it automatic once I have installed the kit or do I have to manually enable it? I was also wondering if all the HDMI ports are HDCP 2.2 enabled or just 1?

Thanks
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post #18112 of 23815 Old 07-30-2016, 08:01 AM
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Originally Posted by madacj View Post
Might be a stupid question but I have just ordered one of these and I was wondering how you enable the HDR? Is it automatic once I have installed the kit or do I have to manually enable it? I was also wondering if all the HDMI ports are HDCP 2.2 enabled or just 1?

Thanks
All ports are HDCP 2.2 and HDMI 2.0a. The SEK will automatically show HDR when tuned to a HDR source. You will know HDR is active because backlight setting will change to 20 and contrast to 100.

For optimal HDR I recommend using movie mode, dynamic contrast of medium, smart LED of "high", color space of native, gamma of +2 above your normal setting (in my case that's -1 to +1), and HDMI UHD color "on". Your other settings can probably remain "as is". We all have our preferences, and others may recommend certain "tweaks"; however my recommendations are pretty much accepted on this thread and should give you good HDR performance.
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post #18113 of 23815 Old 07-30-2016, 08:48 AM
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Quote:
Originally Posted by poisike View Post
Thank You Musician! I assume you are running the latest firmware 1460? You can't skip the postcode search with Right arrow button?
It seems it is broken on J series (I tried with sek-2500u and I could select it). I will contact Samsung support about this, but I don't expect any resolution from them, Samsung support in my region is useless.

Thanks again for testing this for me.
Your welcome.

Yes, running 1460.4 Firmware.

The first time I tried pressing the right arrow button it didn't work for me either as per your instructions and jumped directly to the screen where you Select the HDMI port that the Set-top box you want to set up is connected to.

But I figured it out. Once you have something entered in the Postal Code or ZIP Location field you need to scroll down to the bottom of the list of service providers and select "My service provider is not listed" which will then give a warning message as per the attached thumbnail.

Pressing OK now displays the Select a service provider for your set-top box screen where you can either select from a handful of popular ones such as Comcast, DirecTV, Dish Network or Time Warner for example, or Search for your service provider by entering their name in the box.

Voila!

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Samsung UN78HU9000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UN40HU7000 & SEK-3500U/ZA - Firmware 1540.3
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post #18114 of 23815 Old 07-30-2016, 09:58 AM
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Hey @poisike ,

I may have discovered a workaround for you. I did a little sleuthing to discover that it appears that Telia Eesti uses the Arris VIP1113 Set Top Box...

https://pood.elion.ee/productInfo/42.../593860-007-00

So just for kicks I see that if I select Comcast (or any of the US default service providers for that matter) I can select "Arris" as the Manufacturer followed by that particular model as per the attached thumbnail.

I also found that by entering Telia as your provider rather than Telia Eesta it will bring up the Channel Up / Channel Down buttons rather than Try Again and if you keep hitting them and responding No to the "Did your set top box change channel?" prompt, eventually you will be able to search for and select the Arris VIP1113 box (or whatever box you are using).

Not sure if this will do the trick but worth a shot.

Have a great day in the Baltics!
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Samsung UN78HU9000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UN40HU7000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UBD-K8500 UHD Blu-ray Player; Apple TV 4K
Arris VIP5662W UHD Whole Home DVR; Chromecast Ultra
Marantz SR7005 Receiver; Magnepan Speakers; Martin Logan Subwoofer

Last edited by Musician; 07-30-2016 at 10:02 AM.
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post #18115 of 23815 Old 07-30-2016, 10:14 AM
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Hey @poisike ,

I may have discovered a workaround for you. I did a little sleuthing to discover that it appears that Telia Eesti uses the Arris VIP1113 Set Top Box...

https://pood.elion.ee/productInfo/42.../593860-007-00

So just for kicks I see that if I select Comcast (or any of the US default service providers for that matter) I can select "Arris" as the Manufacturer and followed by that particular model as per the attached thumbnail.

I also found that by entering Telia as your provider rather than Telia Eesta it will bring up the Channel Up / Channel Down buttons rather than Try Again and if you keep hitting them and responding No to the "Did your set top box change channel?" prompt, eventually you will be able to search for and select the Arris VIP1113 box (or whatever box you are using).

Not sure if this will do the trick but worth a shot.

Have a great day in the Baltics!
Thanks for trying to find a solution, but I have tried all this before. Problem is that my service provider deliberately changed Back button code (over two years ago), so people need to buy their new and innovative remote. So if I select vip1113 then I can't use Back button.

Samsung has now added their new remote (called S5) and new name (Telia Eesti) to its database, but for some reason we can't select it on J series (it works on H series).

The other Telia in the service provider list is Swedish operator (parent company is the same actually), but they don't have our innovative remote, so if I select that then Back button doesn't work.

Samsung UE65F9000ST + SEK-3500U/ZG (European firmware v1421.2)
Samsung UE78HU8500TX (European firmware v1290.2
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post #18116 of 23815 Old 07-30-2016, 10:56 AM
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Sek-3500 Optical out not working

Hi Everyone,

I just returned from a 2 week vacation, and I can no longer get sound out of my Onkyo receiver.

I have tried searching the threads but can't find any answers.

I did the usual unplugging of devices, etc. I just can't get any audio from the optical output of the sek-3500. Did I miss something while I was gone? I did notice that the sek-3500 firmware is running version 1460. Is this good or bad? I can't get any audio to my AV system from my Samsung UN55HD9000 TV, or from my PS3.

My AV receiver is an Onkyo TX-NR809. I have DirecTV through HDMI1, and PS3 through HDMI2.

Anybody have any thoughts? Maybe this has already been addressed and I just haven't come across it yet.

Thank you,

Scott
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post #18117 of 23815 Old 07-30-2016, 03:43 PM
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Hi Everyone,

I just returned from a 2 week vacation, and I can no longer get sound out of my Onkyo receiver.

I have tried searching the threads but can't find any answers.

I did the usual unplugging of devices, etc. I just can't get any audio from the optical output of the sek-3500. Did I miss something while I was gone? I did notice that the sek-3500 firmware is running version 1460. Is this good or bad? I can't get any audio to my AV system from my Samsung UN55HD9000 TV, or from my PS3.

My AV receiver is an Onkyo TX-NR809. I have DirecTV through HDMI1, and PS3 through HDMI2.

Anybody have any thoughts? Maybe this has already been addressed and I just haven't come across it yet.

Thank you,

Scott
Here is something you might want to try...

Go into Menu >> Sound >> Speaker List and make sure Audio Out/Optical is selected

Samsung UN78HU9000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UN40HU7000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UBD-K8500 UHD Blu-ray Player; Apple TV 4K
Arris VIP5662W UHD Whole Home DVR; Chromecast Ultra
Marantz SR7005 Receiver; Magnepan Speakers; Martin Logan Subwoofer
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post #18118 of 23815 Old 07-30-2016, 04:36 PM
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Here is something you might want to try...

Go into Menu >> Sound >> Speaker List and make sure Audio Out/Optical is selected
Thanks for the suggestion, Musician.

I tried that many times, while unplugging and plugging the receiver and TV in multiple ways.

When I select the Audio out/Optical, it has the bars at the end moving up and down, leading me to believe that it is trying to output sound. With the last update, does anyone know if the HDMI ports are outputting audio? If I remember right, that is why I started using the optical output. Now it seems like it's either dead, or there's something wrong with the receiver or the inputs. I can't figure out what could have happened just from taking a 2 week vacation???

Just confused now!!

Thanks,

Scott
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post #18119 of 23815 Old 07-30-2016, 05:12 PM
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Originally Posted by [email protected] View Post
Thanks for the suggestion, Musician.

I tried that many times, while unplugging and plugging the receiver and TV in multiple ways.

When I select the Audio out/Optical, it has the bars at the end moving up and down, leading me to believe that it is trying to output sound. With the last update, does anyone know if the HDMI ports are outputting audio? If I remember right, that is why I started using the optical output. Now it seems like it's either dead, or there's something wrong with the receiver or the inputs. I can't figure out what could have happened just from taking a 2 week vacation???

Just confused now!!

Thanks,

Scott
Check you input assignments for both optical inputs and other inputs on the Onkyo.
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post #18120 of 23815 Old 07-30-2016, 05:24 PM
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Thanks for the suggestion, Musician.

I tried that many times, while unplugging and plugging the receiver and TV in multiple ways.

When I select the Audio out/Optical, it has the bars at the end moving up and down, leading me to believe that it is trying to output sound. With the last update, does anyone know if the HDMI ports are outputting audio? If I remember right, that is why I started using the optical output. Now it seems like it's either dead, or there's something wrong with the receiver or the inputs. I can't figure out what could have happened just from taking a 2 week vacation???

Just confused now!!

Thanks,

Scott
Yes, HDMI port 4 is the TV's HDMI used for ARC (Audio Return Channel) that can be configured to send audio from/to your Receiver and has always worked for me.

I believe many of the guys on this thread use Optical instead so in either case we know that the latest firmware did not affect them.

One other thing you might want to check -- in order to use the Optical output on the SEK make sure Anynet+ (HDMI-CEC) is turned Off in the TV settings. This can be found under the following:

Menu >> System >> Anynet+ (HDMI-CEC)

If you want to set up ARC, I can walk you through how to set it up on the TV but since each A/V Receiver manufacturer implements it differently you will need to consult your AVR manual accordingly.

________________________________________


How do I set up ARC?

Ensure that you have an HDMI cable running between the ARC port on your A/V Receiver and the HDMI port 4 on your Samsung connect box. Since all Receivers are different, please refer to the manual that came with yours to determine how to enable ARC correctly on the AVR.

The following steps will now describe how to enable ARC on your Samsung TV...

1) Once you have your A/V Receiver configured, go into Menu >> System >> Anynet+ (HDMI-CEC) and turn it On.

2) Now go into Menu >> Sound >> Speaker List and change it to Receiver. If you missed Step 1 the Receiver option will be greyed out or missing.

3) Next go into Menu >> Sound >> Additional Settings and make sure HDMI Audio Format is set to Bitstream and Audio Format is set to either Dolby Digital or DTS depending on what format is being streamed from the source device.

Note: Since all A/V Receiver manufacturers implement ARC a little differently it is important that you read your manual carefully. For example, my Marantz manual says: To enable the ARC function, set “HDMI Control” to “ON” and refers me to page 77 where the word "ARC" is nowhere to be found. But, if I open my eyes, the words "HDMI Control" are.

________________________________________


If you run into problems, you might also want to try visiting the thread specific to your particular Receiver make and model number and hope someone there can point you in the right direction in setting up your AVR.
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Samsung UN78HU9000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UN40HU7000 & SEK-3500U/ZA - Firmware 1540.3
Samsung UBD-K8500 UHD Blu-ray Player; Apple TV 4K
Arris VIP5662W UHD Whole Home DVR; Chromecast Ultra
Marantz SR7005 Receiver; Magnepan Speakers; Martin Logan Subwoofer
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