2015 Samsung SEK-3500U/ZA Evolution Kit - Page 789 - AVS Forum | Home Theater Discussions And Reviews
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post #23641 of 23773 Old 02-07-2019, 10:28 AM
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Hello all,


First off, I'm very new to the forums and I thank you all very much for the contributions and the wealth of information shared on these forums. It very much helps out TV noobs such as I.

Anyways, I recently purchased an SEK-3500 for my Samsung HU6950 TV from eBay to give my TV a little bit of an upgrade. It was a new and unopened Evo kit. Upon hooking it up, like many others on here, I got the whole upside down screen issue going on. Super annoying. So naturally, I did my due-diligence on here and I ran into these forums to see what the steps were to correct the issue. In short:

I tried re-doing the whole installation process several times by making sure I followed the directions accurately (by doing the evo backup, making sure the TV was unplugged/unpowered while I connected everything, etc), but to no avail.

I also made sure that my TV had the latest update (which I believe it does).

So the next thing I read is that I would have to go to access the TV's hidden Service Menu to do two possible things: to do an HV Screen Flip and to potentially change the panel type. I saw that the Evo box recognized my TV as an HU9000 (I wish), but obviously this is not the case.


The next annoying problem I had is when I accessed the service menu (using the Mute, 1-8-2, Power button method), and I saw that the menu I accessed was extremely limited. The only tab that I saw was the SVC tab, which in itself, led to a couple limited ambiguous sub-menus, but nothing that said "HV Screen Flip" or a Panel Type Menu of some sort.

Aaaand, as an aside, the damn thing doesn't even see any of the Wi-Fi networks in my condo (despite the router literally being one foot away).

So what say you all? Is there anything else I can do? Or will this be the newest $300 thing for my pug to pee on?

I thank you all for any suggestions, and I apologize for the long-winded post. This is pretty much the last resort.
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post #23642 of 23773 Old 02-07-2019, 02:50 PM
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Originally Posted by Padsquader View Post
Hello all,


First off, I'm very new to the forums and I thank you all very much for the contributions and the wealth of information shared on these forums. It very much helps out TV noobs such as I.

Anyways, I recently purchased an SEK-3500 for my Samsung HU6950 TV from eBay to give my TV a little bit of an upgrade. It was a new and unopened Evo kit. Upon hooking it up, like many others on here, I got the whole upside down screen issue going on. Super annoying. So naturally, I did my due-diligence on here and I ran into these forums to see what the steps were to correct the issue. In short:

I tried re-doing the whole installation process several times by making sure I followed the directions accurately (by doing the evo backup, making sure the TV was unplugged/unpowered while I connected everything, etc), but to no avail.

I also made sure that my TV had the latest update (which I believe it does).

So the next thing I read is that I would have to go to access the TV's hidden Service Menu to do two possible things: to do an HV Screen Flip and to potentially change the panel type. I saw that the Evo box recognized my TV as an HU9000 (I wish), but obviously this is not the case.


The next annoying problem I had is when I accessed the service menu (using the Mute, 1-8-2, Power button method), and I saw that the menu I accessed was extremely limited. The only tab that I saw was the SVC tab, which in itself, led to a couple limited ambiguous sub-menus, but nothing that said "HV Screen Flip" or a Panel Type Menu of some sort.

Aaaand, as an aside, the damn thing doesn't even see any of the Wi-Fi networks in my condo (despite the router literally being one foot away).

So what say you all? Is there anything else I can do? Or will this be the newest $300 thing for my pug to pee on?

I thank you all for any suggestions, and I apologize for the long-winded post. This is pretty much the last resort.
Since you bought a new unopened SEK-3500U, you should be able to get Samsung support to help you. They should be able to remotely get into the advanced service menu to select the correct TV model (which will likely be HU7000 which is the international equivalent of the HU6950) and do the HV flip that you need. The wi[fi isn't working because your SEK-3500U has selected the HU9000 as the model and the HU9000 has a different wi-fi module than the HU6950.

You could make the necessary adjustments yourself if you have a factory service remote, but absent that it is better to let Samsung support make things right. I have 2 HU6950 TV sets so I am speaking from experience with your particular model.
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post #23643 of 23773 Old 02-08-2019, 11:41 AM
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Originally Posted by poppagene View Post
Since you bought a new unopened SEK-3500U, you should be able to get Samsung support to help you. They should be able to remotely get into the advanced service menu to select the correct TV model (which will likely be HU7000 which is the international equivalent of the HU6950) and do the HV flip that you need. The wi[fi isn't working because your SEK-3500U has selected the HU9000 as the model and the HU9000 has a different wi-fi module than the HU6950.

You could make the necessary adjustments yourself if you have a factory service remote, but absent that it is better to let Samsung support make things right. I have 2 HU6950 TV sets so I am speaking from experience with your particular model.


Thank you very much poppagene for the heads up. I will be contacting Samsung Support sometime this weekend, so fingers crossed that I can at least be on the way to rectifying the situation. In terms of accessing the service menu, I attempted it with a Samsung remote that did not come with my TV (the original remote is lost/MIA somewhere). I am not sure if that has anything to do with it, but I was still able to access the entire service menu with that remote when the Evo kit was unhooked from my TV.
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post #23644 of 23773 Old 02-08-2019, 12:42 PM
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Originally Posted by Padsquader View Post
Thank you very much poppagene for the heads up. I will be contacting Samsung Support sometime this weekend, so fingers crossed that I can at least be on the way to rectifying the situation. In terms of accessing the service menu, I attempted it with a Samsung remote that did not come with my TV (the original remote is lost/MIA somewhere). I am not sure if that has anything to do with it, but I was still able to access the entire service menu with that remote when the Evo kit was unhooked from my TV.
There is a difference between the service menu you were able to access with a regular samsung remote and the advanced service menu which you need a factory service remote (or an with an android app on a phone or tablet that has an IR transmitter).
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post #23645 of 23773 Old 02-08-2019, 03:28 PM
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Service Remote

Part # AA81-00243A, or, as mentioned, The Android Remote App available on the Google Store. (Apparently, it doesn't work on all cell phones.)

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post #23646 of 23773 Old 02-08-2019, 05:45 PM
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Quote:
Originally Posted by function12 View Post
I would try bypassing the denon first. That would be the easiest.
Well, I finally got around to testing this again...same result.

I had it to the bare minimum, just the cable box into the sek-3500 into the one connect port on the tv.

- Initial boot flashes the screen and logo (smart tv) multiple times.
- Goes thru the tiny intro video and the white hazy lines are there.
- Once you get the the setup screen, it looks perfect. Go thru those menus and the whole setup process fine.
- Once it goes to a screen with movement again (cable), the white hazy lines are back.

To confirm this again, I shut off the cable and launched Netflix. On the static menus, the picture is perfectly clear. Once I launch a video, the white lines are back.

To make it even more barebones, I plugged the cable line directly into the back of the sek-3500, then sek-3500 to the tv. Same exact symptoms as above.

This is now the second sek-3500 that has done the exact same thing. I either have absolutely horrible luck and bought 2 plagued with the same issue, or my tv is part of the problem.

Could a One Connect port on the tv go bad? The port had never been used before, let alone even touched, before the first sek-3500 I got back in early January of this year.

At this point, I'm at a total loss. I've done picture resets, factory resets, data sync resets, and they all produce the exact same result, simply no help.

I've tried searching on this forum but can't seem to find anything in way of the same symptoms I have. I thought I found one similar, but the recommended fix was a data sync reset which has resulted in no change for me.

Is there something obvious that I'm missing? Has anyone seen this before?

Sent from my SM-G935V using Tapatalk
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post #23647 of 23773 Old 02-08-2019, 09:59 PM
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How about, a newer, more up to date cable box?

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post #23648 of 23773 Old 02-09-2019, 05:26 AM
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Originally Posted by p5browne View Post
How about, a newer, more up to date cable box?
Good point. I can look into that.

But, that wouldn't explain why the video looks the same on netflix. Picture menus look great, but when I play anything it's the same white lines.

It seems to boil down to this:

Stationary image - displays fine
Tv/video with movement - white lines

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post #23649 of 23773 Old 02-09-2019, 09:39 AM
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Originally Posted by pds910 View Post
Good point. I can look into that.

But, that wouldn't explain why the video looks the same on netflix. Picture menus look great, but when I play anything it's the same white lines.

It seems to boil down to this:

Stationary image - displays fine
Tv/video with movement - white lines

Sent from my SM-G935V using Tapatalk
Some kind of electronic interference?

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post #23650 of 23773 Old 02-09-2019, 09:52 AM
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Originally Posted by p5browne View Post
Some kind of electronic interference?
Shouldn't be. Nothing else even near it nor is there any electrical wire crossing paths with the video cable.

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post #23651 of 23773 Old 02-09-2019, 10:26 AM
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Quote:
Originally Posted by pds910 View Post
Well, I finally got around to testing this again...same result.

I had it to the bare minimum, just the cable box into the sek-3500 into the one connect port on the tv.

- Initial boot flashes the screen and logo (smart tv) multiple times.
- Goes thru the tiny intro video and the white hazy lines are there.
- Once you get the the setup screen, it looks perfect. Go thru those menus and the whole setup process fine.
- Once it goes to a screen with movement again (cable), the white hazy lines are back.

To confirm this again, I shut off the cable and launched Netflix. On the static menus, the picture is perfectly clear. Once I launch a video, the white lines are back.

To make it even more barebones, I plugged the cable line directly into the back of the sek-3500, then sek-3500 to the tv. Same exact symptoms as above.

This is now the second sek-3500 that has done the exact same thing. I either have absolutely horrible luck and bought 2 plagued with the same issue, or my tv is part of the problem.

Could a One Connect port on the tv go bad? The port had never been used before, let alone even touched, before the first sek-3500 I got back in early January of this year.

At this point, I'm at a total loss. I've done picture resets, factory resets, data sync resets, and they all produce the exact same result, simply no help.

I've tried searching on this forum but can't seem to find anything in way of the same symptoms I have. I thought I found one similar, but the recommended fix was a data sync reset which has resulted in no change for me.

Is there something obvious that I'm missing? Has anyone seen this before?

Sent from my SM-G935V using Tapatalk
Does this happen when you go directly into the TV without the SEK-3500 attached? For both HDMI and streaming apps with the SEK-3500 removed? If the problem goes away when the SEK-3500 is removed from the equation, then the problem is likely with the port on your tv where the SEK-3500 connects to it.
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post #23652 of 23773 Old 02-09-2019, 10:33 AM
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Originally Posted by poppagene View Post
Does this happen when you go directly into the TV without the SEK-3500 attached? For both HDMI and streaming apps with the SEK-3500 removed? If the problem goes away when the SEK-3500 is removed from the equation, then the problem is likely with the port on your tv where the SEK-3500 connects to it.
Nope. Without the sek-3500 connected to the tv, picture is fine no matter what, static or motion. This is what leads me to believe it either dumb luck of getting 2 bad sek-3500 units, or a bad One Connect port on the tv.

No clue why it would go bad, it was never used nor even touched!

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post #23653 of 23773 Old 02-09-2019, 04:42 PM
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Originally Posted by pds910 View Post
Nope. Without the sek-3500 connected to the tv, picture is fine no matter what, static or motion. This is what leads me to believe it either dumb luck of getting 2 bad sek-3500 units, or a bad One Connect port on the tv.

No clue why it would go bad, it was never used nor even touched!

Sent from my SM-G935V using Tapatalk
Hi @pds910 ,

I have been following your plight and I have been leaning in the direction of @poppagene especially since you get a bad picture from devices connected to the SEK-3500 as well as Smarthub apps leading me to believe the problem lies inside your TV since you have now tried two different new Evo Kits.

So now we need to virtually rip your TV apart and see whats going on.

Below are a series of three thumbnails...

1) Rear of HU8550

2) Inside the HU8550

3) The Main Board

By lining up the images with each other it appears the One Connect port is located on the main board. It could be as simple as a broken pin or something on the board but either way it probably needs to be serviced.

One of our resident posters, @doctorwizz , a urologist, offered some advice in post 21626 on the OFFICIAL Samsung 4k HU8550 and HU9000 thread (where I ‘borrowed’ a couple of the images included below).

If you view that post and the ones following you can read the conversation between him and another poster who was having a problem with something located on the Main Board and how you can save some money by buying a used part off eBay and installing it yourself. He also mentioned there are videos on YouTube showing how to do this or if you are not comfortable doing this yourself you could have it serviced locally for much cheaper if you have your own replacement part.

Maybe I am pissing up a rope (pun intended) but I think at this point it is something internal to your TV as opposed to the SEK-3500.

Good luck.
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post #23654 of 23773 Old 02-09-2019, 04:50 PM
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I had a patient named Mike Rotchburns!
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post #23655 of 23773 Old 02-09-2019, 05:39 PM
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Quote:
Originally Posted by Musician View Post
Hi @pds910 ,



I have been following your plight and I have been leaning in the direction of @poppagene especially since you get a bad picture from devices connected to the SEK-3500 as well as Smarthub apps leading me to believe the problem lies inside your TV since you have now tried two different new Evo Kits.



So now we need to virtually rip your TV apart and see whats going on.



Below are a series of three thumbnails...



1) Rear of HU8550



2) Inside the HU8550



3) The Main Board



By lining up the images with each other it appears the One Connect port is located on the main board. It could be as simple as a broken pin or something on the board but either way it probably needs to be serviced.



One of our resident posters, @doctorwizz , a urologist, offered some advice in post 21626 on the OFFICIAL Samsung 4k HU8550 and HU9000 thread (where I ‘borrowed’ a couple of the images included below).



If you view that post and the ones following you can read the conversation between him and another poster who was having a problem with something located on the Main Board and how you can save some money by buying a used part off eBay and installing it yourself. He also mentioned there are videos on YouTube showing how to do this or if you are not comfortable doing this yourself you could have it serviced locally for much cheaper if you have your own replacement part.



Maybe I am pissing up a rope (pun intended) but I think at this point it is something internal to your TV as opposed to the SEK-3500.



Good luck.
Thank you for this! I will certainly look into it.

And, I think you're right, I think it's the tv, not anything else.

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post #23656 of 23773 Old 02-11-2019, 06:55 AM
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I had a patient named Mike Rotchburns!
Also had a patient name Joocie Tuatt! True story.
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post #23657 of 23773 Old 02-19-2019, 08:23 AM
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Vidity movies working?

Just curious. I have a Samsung UHD drive that worked with MGO and FandangoNow Vidity. The downloaded movies Maze Runner and Exodus are still working in UHD HDR on my UN55HU6950 in JS mode (California house).

The Western Digital cinema drive is not working with vidity on either my UN48JS8500 or my UN40HU6950 not in JS mode and the downloaded movies are no longer accessible (Maryland house).

I'll probably switch locations on the drives to see if the issue is set specific.

I originally posted this in the wrong thread and have moved this here.

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post #23658 of 23773 Old 03-25-2019, 10:38 AM
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Amazon Canada has 1 listing - used $799 ! Yipes!

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post #23659 of 23773 Old 03-25-2019, 06:17 PM
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Amazon Canada has 1 listing - used $799 ! Yipes!
So you've answered the question of the merits of buying the SEK-3500 as first asked in this thread. A resounding yes for the resale value if nothing else.
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post #23660 of 23773 Old 04-02-2019, 09:23 AM
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Anyone aware of any for sale anywhere for reasonable cost? eBay listings are all $700+!
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post #23661 of 23773 Old 04-10-2019, 10:10 AM
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Anyone aware of any for sale anywhere for reasonable cost? eBay listings are all $700+!
Better Hurry!

I see this is your first post on AVS Forum so I hope you are still subscribed and also following eBay where I found you a NEW one for the low, low price of only $497.33 USD + 20.85 shipping...

https://www.ebay.com/itm/SAMSUNG-SEK...cAAOSwDXxcq~pC

Not bad compared to some of the others!
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post #23662 of 23773 Old 04-10-2019, 02:58 PM
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Buy this instead. Huge bang for the buck

@Musician Do you know Mike Oxbig?

https://www.amazon.com/TCL-65S517-65...81c35caba30INT
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post #23663 of 23773 Old 04-10-2019, 04:36 PM
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Originally Posted by doctorwizz View Post
Buy this instead. Huge bang for the buck

@Musician Do you know Mike Oxbig?

https://www.amazon.com/TCL-65S517-65...81c35caba30INT
I do! That’s my real name — Musician is just the Avatar I use on AVS Forum.

If I was smart I would sell my 3 SEK-3500’s (one unopened in case of emergency), sell my 78 inch and my 40 inch HU’s and buy one of those!
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post #23664 of 23773 Old 04-25-2019, 07:34 AM
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Does samsung still offer something for dropping support this evolution kit?

I have a fully working samsung 75hu8550 I want to get rid of. If Samsung still offers something I would seriously consider it.

I don't watch it much any longer that's why I want to get rid of it otherwise it's a great tv but it looks like my 55 qled and OLED have better picture

By the way how is this TV with evolution box compare to q models?
Aside from 3d are there significant picture improvements?

Thanks

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Last edited by bad_oled; 04-25-2019 at 07:38 AM.
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post #23665 of 23773 Old 04-25-2019, 01:43 PM
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Quote:
Originally Posted by bad_oled View Post
Does samsung still offer something for dropping support this evolution kit?

I have a fully working samsung 75hu8550 I want to get rid of. If Samsung still offers something I would seriously consider it.

I don't watch it much any longer that's why I want to get rid of it otherwise it's a great tv but it looks like my 55 qled and OLED have better picture

By the way how is this TV with evolution box compare to q models?
Aside from 3d are there significant picture improvements?

Thanks

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Actually they made a half-assed attempt and recently came out with the SEK-4500. You can read my advice to a guy posted earlier on that thread today...

2018 Samsung SEK-4500 Evolution Kit

If that doesn’t convince you then read that entire thread and you can see the reviews and feedback are none too flattering.

As for the rest of your questions, it would pretty much be a foregone conclusion that an OLED or recently a introduced Q series from Samsung are going to out perform the 2014 HU8550... even with the addition of the SEK-3500 since the panel and it’s NIT peak brightness would remain the same.

Not sure where you are going with the 3D comments since your HU8550 already has it so the SEK-3500 didn’t affect that... but it’s a whole new story for those who bought the SEK-4500.

Sure there were significant improvements added to the 2014 HU series with the addition of the SEK-3500, but that was then (2015) and this is now (2019). A spreadsheet was produced back in 2015 showing the improvements but since SEK-3500s aren’t really available anymore (except for ridiculous amounts of money on sites like eBay) it hasn’t been posted for awhile but here it is for those interested.

Cheers!


Note: This spreadsheet was last updated in 2015 and since then more firmware updates have come along to offer more Picture Quality improvements as well as HDR support in apps such as Netflix and Amazon Prime for example.
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post #23666 of 23773 Old 04-25-2019, 03:05 PM
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Quote:
Originally Posted by Musician View Post
Actually they made a half-assed attempt and recently came out with the SEK-4500. You can read my advice to a guy posted earlier on that thread today...



2018 Samsung SEK-4500 Evolution Kit



If that doesn’t convince you then read that entire thread and you can see the reviews and feedback are none too flattering.



As for the rest of your questions, it would pretty much be a foregone conclusion that an OLED or recently a introduced Q series from Samsung are going to out perform the 2014 HU8550... even with the addition of the SEK-3500 since the panel and it’s NIT peak brightness would remain the same.



Not sure where you are going with the 3D comments since your HU8550 already has it so the SEK-3500 didn’t affect that... but it’s a whole new story for those who bought the SEK-4500.



Sure there were significant improvements added to the 2014 HU series with the addition of the SEK-3500, but that was then (2015) and this is now (2019). A spreadsheet was produced back in 2015 showing the improvements but since SEK-3500s aren’t really available anymore (except for ridiculous amounts of money on sites like eBay) it hasn’t been posted for awhile but here it is for those interested.



Cheers!





Note: This spreadsheet was last updated in 2015 and since then more firmware updates have come along to offer more Picture Quality improvements as well as HDR support in apps such as Netflix and Amazon Prime for example.
So I guess Samsung is no longer offering any money for these sets. I remember reading somewhere that they did when they dropped the evolution kit support. Now my only options are keep it collecting dust or sell it for whatever I can get for it.

Is asking $1500 reasonable for this set?

Thanks

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post #23667 of 23773 Old 04-25-2019, 05:27 PM
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Quote:
Originally Posted by bad_oled View Post
So I guess Samsung is no longer offering any money for these sets. I remember reading somewhere that they did when they dropped the evolution kit support. Now my only options are keep it collecting dust or sell it for whatever I can get for it.

Is asking $1500 reasonable for this set?

Thanks

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Your choice what you do with it.

Also your post is quite a bit off topic since this is the SEK-3500 thread... not the “How much do you think I could get for my 5 year old TV that doesn’t include a SEK-3500” thread

All kidding aside I avoid getting involved in trying to come up guessing what is an acceptable price to ask for used goods (unless they’re mine which I tend to give away to friends and family) but I think your price is insanely high since a 65” brand new TCL R series which is getting rave reviews (like this one on CNET or this one on TechRadar) can be had on Amazon for $750 — half as much as you want for your TV that is collecting dust. As a matter of fact a 75 inch can be had for $1,500 bucks!
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post #23668 of 23773 Old 04-25-2019, 05:33 PM
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Originally Posted by Musician View Post
Your choice what you do with it.



Also your post is quite a bit off topic since this is the SEK-3500 thread... not the “How much do you think I could get for my 5 year old TV that doesn’t include a SEK-3500” thread



All kidding aside I avoid getting involved in trying to come up guessing what is an acceptable price to ask for used goods (unless they’re mine which I tend to give away to friends and family) but I think your price is insanely high since a 65” brand new TCL R series which is getting rave reviews (like this one on CNET or this one on TechRadar) can be had on Amazon for $750 — half as much as you want for your TV that is collecting dust. As a matter of fact a 75 inch can be had for $1,500 bucks!
Thanks for the reply. I know I'm in the wrong thread I just remember that Samsung was paying money back or something for dropping evolution kit so I decided to post it here see if I could get Samsung pay me something to get rid of this TV or upgrade to bedroom size qled since that's the only place where I watch tv now
plus I couldn't find the other dedicated HU8550 thread. Will look again.



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post #23669 of 23773 Old 04-25-2019, 06:28 PM
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Quote:
Originally Posted by bad_oled View Post
Thanks for the reply. I know I'm in the wrong thread I just remember that Samsung was paying money back or something for dropping evolution kit so I decided to post it here see if I could get Samsung pay me something to get rid of this TV or upgrade to bedroom size qled since that's the only place where I watch tv now
plus I couldn't find the other dedicated HU8550 thread. Will look again.

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Yes, a link to that article has been posted on this thread in the past. Read the following post (that includes a link to the article published by flatpanels and you will see that this was not a carte-blanche buy back and the owner had to sue Samsung to settle...

https://www.avsforum.com/forum/166-l...l#post49404409

But don’t don’t stop there. Read the posts following the one above and explore the posts in the F series, H series, and JS series threads who received a similar promise and got nowhere.

As noted this particular buy back was for a single 2013 51F8500, not a boatload of HUxxxx models. Further to that an Evolution Kit was produced for your TV — that being the SEK-3500. The guys that should be most pissed are the owners of the 2015 JS series who never received an Evo Kit upgrade... unless you count the SEK-4500 which is advertised as an Evolution Kit by Samsung. We might not feel the same way but probably not worth hiring a lawyer and coming up with experts to sue them.

Here is the link to the HU8550 / HU9000 thread you were looking for...

OFFICIAL Samsung 4k HU8550 and HU9000 thread

Let’s put it this way, if Samsung was offering a buy-back these threads would be full of posts from guys who were successful and us regular contributors would all have had our TV’s replaced by now!
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post #23670 of 23773 Old 04-26-2019, 11:02 AM
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I'm still waiting for my F9000 to get the 1500 nit OLED black firmware upgrade I've heard was possible in a dream. Doh! I woke up.
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