It is not unusual for some menu items and Terms, Conditions, and Privacy Policies to be disabled in the TV menus
Originally Posted by André Ribeiro
Hello, I have a sek-3500 the same as the privacy terms and some menus are disabled, someone could provide some backup service menu
This could take a long time trying to answer your question when you leave us guessing exactly which “privacy terms and some menus are disabled
” and how you have your equipment connected which can make a difference.
In my case even with my TV disconnected from the Network thumbnails 1, 2, and 3
demonstrate that all of the terms do appear on those menus except for the one called Viewing History Privacy Notice which could be explained because I am not signed in
which isn’t required to access the Smart Hub as shown in thumbnail 4
If on the other hand you are referring to the collection of Privacy terms shown in thumbnail 2 and 3 then all I can think of is that you have never had your TV successfully connected to the internet so they haven’t downloaded or you haven’t enabled the Smart Hub and agreed to the terms (which I seem to recall was part of the install process or can be reactivated by using the Menu >> Smart Hub >> Reset Smart Hub
As you can see there are more than one Privacy terms options so it is important to tell us which one you are referring to because in some cases it is not unusual for items to be disabled.
As for “some menus” being disabled that may be by design just like all those options not appearing on thumbnail 4, again it is important to know exactly which ones. Besides those shown on thumbnail 4, see thumbnail 5
for another example where Sound Mode, Sound Effect, 3D Audio, and Sound Customizer are greyed out. That is because I don’t use the TV’s built-in speakers so those options aren’t applicable to those of us using an A/V Receiver.
You can also see on the same thumbnail that Broadcasting is disabled. That is because I am using a Set Top Box provided by my Cable Provider plugged into HDMI 1 to access broadcast TV. In order for this option to appear I would have to select my TV input which will provide me with a bunch of options to allow me access to my over-the-air (OTA) stations as shown in thumbnail 6
which demonstrates amongst other things how I am using that input to access my security cameras which are available via my buildings coax wiring connection. If you are using the TV input I would suggest downloading the User Manual
and reading up on the section titled Viewing Digital Broadcast Information at a Glance
This is not an exhaustive list of all the menu options that may or may not be greyed out depending on your configuration. If you need more information about a specific option I would suggest using the Search this Thread
tool because with 23000+ posts on this thread I believe that every option has been discussed multiple times by now.
As for your question asking if “someone could provide some backup service menu
”, if you are asking about service menus, we are not allowed to discuss this topic on these threads. Those menus should only be accessed by authorized support staff who know what they are doing to avoid “bricking” your TV. If on the other hand you are simply asking if there is some means to backup your menu settings unfortunately the short answer is “no” posted a couple of pages back in Post 23719
where if you read on you will see the definitive answer suggested writing them down or taking pictures.
If you believe that certain “privacy terms and some menus are disabled
” but they shouldn’t be then I would suggest calling Samsung Support who can take over your TV via the Menu >> Support >> Remote Management
option while you are on the phone with them.