Google Advanced Search
Originally Posted by melon2
wow thank you everyone for your replies. I followed all the directions in this thread and I still kept getting the blank screen. The TV would go in to standby after 15 min (red light was on). I tried the One connect cable that came with the TV and the picture came on. I can now connect to Verizon at 4K. The only issue is WIFI does not appear to be working. It does not detect any networks and still won't work when I put in all the wifi details. It says invalid MAC address. Is there something I need to do to get this working?
Your post is a little unclear as to what you did after the "picture came on" where you "can now connect to Verizon at 4K" using the cable that came with your original OCB.
Since the One Connect cable wasn’t providing power to the SEK-3500 before you changed it out, it doesn’t appear as though you then went through all
the steps in the Tutorial on installing the SEK-3500U Evo Kit Upgrade
included in Post 23888 above... but please correct me if I am wrong.
As it has been reported on this thread especially as it relates to issues with WiFi, make sure you ‘follow the update procedure VERBATIM
emphasized in this post
Just because you are seeing a picture from your Verizon box doesn't necessarily tell us if you went through the install process because one of the steps during the install process would have asked you how you connect to the internet (e.g. Wired versus Wireless). You can see that same option by going into Menu > Network > Network Settings
. In my case even if my router wasn't working when I go into this option and select Wireless I see several of my neighbours routers in the dropdown list who live in nearby units in my condo. Also some other options are included during the install process including one where you confirm that you accept the Terms and Conditions of the Smart Hub along with others.
So now it's time to throw you into the deep end of the pool. The AVS Forum Search this Thread
option sucks when doing complex searches so I would suggest the Google Advanced Search
See thumbnail 1
for an example of a search I did and don't forget to include "www.avsforum.com" in the site or domain field that returns the following posts as shown in thumbnail 2
where you will also find Post 11194
responding to this post
: Although Google's Search engine provides links to the posts and takes you to the page where you will find it, it doesn't necessarily jump to the exact post on the page so you will need to use your browsers "Find on page" option (by clicking CONTROL F) and then typing in what you were searching for... which in this example was "WiFi not working" to skip to the exact post(s) on the page.
Then once you are at the post you will need to read forward to see all the replies which can go on for days. To view posts prior to the post you are on, click on the icon that looks like a blue ">
" next to the original poster's name shown on thumbnail 3
which will take you back to the post(s) leading up this one. Also shown in the same thumbnail is an example of how you can click on the name of the person replying to review all their posts which can come in handy sometimes.
Now if you try doing the same Google Advanced Search but switched it around to find all the words "WiFi not working" and the exact phase "SEK-3500" as shown in thumbnail 4
, in this case it will return 25 pages of results (approximately 250 posts) and most of these may not have anything to do with WiFi not working so best to start with the first example.
So although I have never had this issue I did a little poking around and here are some possible reasons which might cause WiFi to not be working:
- Didn't check for recent firmware on TV before starting installation of SEK-3500 - currently 1400.1 for the HU9000 in North America (Step 1)
- Didn't do the Evolution Backup procedure prior to installing the SEK-3500 (Step 3) so perhaps the SEK-3500 is reporting the wrong model number
- Incorrect TV model appearing under Menu > Support > Contact Samsung
- Firmware didn't update to latest version on SEK-3500 - currently 1550.0 in North America (Step 12)
- Incorrect Region Code
- Make sure cables are fully seated
- Reboot your network according to instructions from your internet service provider
- Sometimes 3D not working appears to go hand in hand with WiFi not working
Unfortunately often is the case that a guy will report something on this thread but never come back to tell us if the suggestions provided resolved his issue... as is the case with post 13048. Maybe following the installation steps VERBATIM resolved his issues!
In many cases it may take a lot of reading to find something that worked for one member that will also work for you. For example one simple solution would be to hook it up in a wired manner but it may not be a viable option for you to run a Cat 6 cable from your router to the Evo Kit.
: Now that I have taught you how to swim, here is one more Google Advanced Search
for you to try. Apparently this "invalid mac address
" is a common problem for many Samsung owners trying to hook up their TVs wirelessly so this time leave the site or domain field blank and exclude “SEK-3500” from your search by entering “Samsung” in it’s place to scour the whole internet as shown in thumbnail 5
which returns over 3900 search results
Here is one of the posts on the Samsung Community web pages that claims to solve the problem that includes going into the settings and doing a Menu > Support > Self Diagnosis > Reset
but plenty more search results to view if this one doesn't do the trick!
Invalid Mac address
Since this appears to be a common problem on a variety of models if all else fails I would give Samsung Support a call and see if they have a solution.
If you still can’t get it resolved — or even if you can
— I would suggest reading the post below.