Originally Posted by pee
Mark on screen
I just noticed a small mark on my screen. It appears to be on the inside of the screen. I’ve tried wiping it, but it doesn’t come off.
Any ideas what it could be? (It’s all I see now).
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Well, I contacted my Warranty company (SquareTrade) to see if they could take a look at this small spot. I sent them the photos, and they requested a few more. Their response was, it is the panel and they offered to send me a replacement TV. (To me, it looks like a spec or dust on the lens honestly).
Their initial offer for a replacement was laughable. They gave 3 options:
1. LG UH6150 - Negative!
2. LG UJ6300 - Double Negative!
3. Samsung MU6300 - Triple Negative!
I responded and let them know that these were nowhere close to comparable to my 930C. I sighted the differences, and let them know how important 3D was to me. and that I wanted to stay with a Sony.
Their next response was about how 3D is limited and they could not offer an equal replacement with it. I again responded letting them there are 3D options and I should be able to at a minimum get a check worth the value of my TV.
They then offered a 850E. Although I appreciated them at least offering a Sony, I still rejected it. Letting them know that this was still a step down from my 930C, even if it's a 2017.
So just now, they responded offering a 900E as a replacement. Much better and it's Full Array. But it's also lacking 3D and it doesn't have as good Local Dimming from what I've read here at AVS and other sites.
I LOVE my 930C. This small spot really isn't noticeable to anyone but me.
They are allowing me to keep my 930C and dispose of it myself.
My dilemma now is:
Do I accept their 900E offer, and maybe try to sell that TV myself?(although I don't know where to start to go sell it). Then just stay with my 930C until that spot gets worse(if it does).
Or maybe I can find a local authorized sony repair place and pay them to try to fix it with the money from the sale?
Ultimately, the only TV I would want to actually replace my 930C is the 65Z9D. I could possibly take the money I get from selling the 900E and then apply it to a Z9D now, or at some point in the future.
I'm just talking out loud here to fellow TV enthusiast, looking for input. Because my wife, neighbors and friends think a TV is a TV.