Originally Posted by dejanh
Hi there and welcome to the forum! I read all three of your posts and I am not clear exactly what kind of feedback you are after. What you have on your TV is not normal. My set does not suffer from this issue and I have had an opportunity to see several KS8000s since they came out, none of which ever exhibited this problem. I am sure others will chime in with the same perspective. The issue you are seeing looks to be some kind of factory defect, perhaps related to how the LED edge-lighting was installed. Did you buy a new, open-box, or refurbished set? If you bought with a credit card, perhaps you can try to force the matter through your CC provider? Memory Express has typically been good at addressing concerns. Did you try a different store? The problem is so obvious that I am not sure how anyone can claim it's not there or it's normal.
Thank you for your response!
I'm very excited to hear that someone finally feels there is an issue with my KS8000. After posting to reddit several months ago and being trolled and receiving negative feedback, its refreshing to hear from enthusiasts like yourself.
I am looking for possible technological reasons for the factory defects. Perhaps it is a LED edge lighting issue. I would love to hear more ideas on why the panel displays the shadows and red hue on the right side.
I have contacted Rory again, and he has assured me he will look into the 2 or 3 issues I am having.
I bought brand new and likely with my CC, but Rory is again on board to check it out.
I have asked that I be a part of the test methodology this time around. By selecting the HDR videos and TV settings, I hope to show Rory in person the issue I am having. The first 2 visits have resulted in the store using inferior SD playback options that typically don't even fill the full screen.
I plan on dropping the TV off November 21st and then going back to the store for several hours on the 22nd to demonstrate the issues. I will keep the forum updated on my progress.
Thanks again for giving me the confidence to pursue my warrantable issues.