Official Samsung KS8000/KS8500 Owners Thread - Page 827 - AVS Forum | Home Theater Discussions And Reviews
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post #24781 of 36555 Old 04-10-2017, 06:52 PM
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Hey Everyone,

Not sure this can be fixed, but I bought the 55KS8000 about 4 months ago and the PQ is PERFECT in everyway...zero complaints. It's a FA01 from BB. I recently bought another on sale because of that, but it's an AA02 and doing an A/B comparison, while the viewing angles generally appear to be the same, my issue is with the AA02 and yellow/browns. On static images I stream using DLNA to the set with "PlayTo" on my Win7 machine, the same photos with brownish to yellow or light brown colors turn to ink stain-ish greenish-yellow, where it's hard to detect any brown, looks more like a greenish-yellowish stain (looks even worse with scaled 1080 or smaller res images.) What I know should be yellow looks fine, but what should be brown looks tinted greenish-yellow. Both sets produce brilliant colors, but the AA02 seems to have a very difficult time producing brown. There are other slight differences (like whites look better on the FA01 compared to the AA02), and I think the FA01 I have is much better in general with color reproduction (or at least it was calibrated better) but in terms of light bleed/clouding, etc....zero, no issues at all.

I can't adjust anything when streaming via DLNA but I've poked around when not streaming, which really doesn't do much to adjust the brown yellows. I can't get into the 2/10 point without using HDMI, but even if I did connect something, I'm not sure it would work when using DLNA? Does anyone know if you change the color points, does that change color for DLNA too?

I've attached a sample image here that I'm using -- with the following color on the right hand side, inner box [R: 142 G:127 B:103]. The brown color should be brown and the FA01 shows it's nearly 98% like that while the AA02 shows it as slightly yellow/greenish.

Any ideas? Thanks!

My settings are exactly the same on the FA01 and AA02, with them set to Natural/Standard Color Tone, 6 Backlight / 45 Sharpness / 50 Color / 100 Contrast / etc... The only difference is, the FA01 is using firmware 1154 (works great with it, not updating it anymore) and the AA02 came with 1168. Although, I have a UN40JS6500 that I set Auto Update to off, but it still updated it, which I have to contact Samsung to see if I can flashback back to a previous firmware version, but that's another issue.
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post #24782 of 36555 Old 04-10-2017, 08:01 PM
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Quote:
Originally Posted by lysoleverywhere View Post
I ditched traditional TV stands for this! Now I can rotate the TV and get the perfect viewing angle regardless of where I am in the room! problem solved!




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That stand is nice, but unfortunately it won't work for me since i have couches on both sides of the room. I was really hoping the ks8000 would work, but it's truly horrific off angle. I also really don't want to pay 1k more for a c7.
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post #24783 of 36555 Old 04-10-2017, 08:27 PM
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In game mode with HDR content, does the TV not increase brightness to 20 as it does in Movie? I just got Resident Evil 7 on my PC and it comes across as HDR by default. My AVR and KS800D both confirm that the content is HDR. If I am in movie mode, it goes into the setting with brightness at 20, but in-game mode it does not (it just stays at what ever brightness setting I had game-mode.) I increased it to 20 and the game look better/brighter but now it stays at 20 for SDR content.

Is this how it is supposed to work: Movie mode has separate HDR settings from Movie mode with SDR, but game mode does not (game mode has same settings no matter if content is SDR or HDR)?
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post #24784 of 36555 Old 04-10-2017, 08:32 PM
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Also, in Resident Evil 7 PC, the game, with HDR on, sets the in-game brightness via two white squares, with a the smaller one in middle of the bigger one, where you increase in-game brightness to the point where the two blend together and you only see the large one. It starts at 300. I had to increase it to 1200 until the two merged. The square was about 15% of the screen I would guess. 1200 would probably be about right for peak brightness for a 15% of screen white image. So I am guessing that the in-game HDR brightness on the Resident Evil 7 is measured in nits. Anyone know?
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post #24785 of 36555 Old 04-10-2017, 09:39 PM
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So I am guessing that the in-game HDR brightness on the Resident Evil 7 is measured in nits. Anyone know?
Yes you are correct.



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post #24786 of 36555 Old 04-11-2017, 04:57 AM
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Quote:
Originally Posted by checker9 View Post
In game mode with HDR content, does the TV not increase brightness to 20 as it does in Movie? I just got Resident Evil 7 on my PC and it comes across as HDR by default. My AVR and KS800D both confirm that the content is HDR. If I am in movie mode, it goes into the setting with brightness at 20, but in-game mode it does not (it just stays at what ever brightness setting I had game-mode.) I increased it to 20 and the game look better/brighter but now it stays at 20 for SDR content.

Is this how it is supposed to work: Movie mode has separate HDR settings from Movie mode with SDR, but game mode does not (game mode has same settings no matter if content is SDR or HDR)?
Nope, this has never worked correctly, please complain to Samsung on this thread:
https://us.community.samsung.com/t5/...p/87662#M12319
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post #24787 of 36555 Old 04-11-2017, 05:06 AM
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Quality issues

I'm having surprising quality issues on this model. I bought the 60" and one of the feet could not be completely installed. It hung up about 1/8" short. I called Samsung and they agreed to send me a new pair of feet. Several days later I got a new remote control in the mail. The replacement feet never showed up so I am using one from a friend who has his wall mounted. How does someone mistake a pair of feet for a remote control?

I decided the 60" was too big so I ordered a 55". Took it out of the box and the top bezel has several dents in it (must have been packed that way since the box & styrofoam were undamaged) and gaps between the back panel and the bezel. This one will be exchanged.

On the plus side, the picture is beautiful and a significant improvement over the 11 year old 50" Sony 720p that I replaced (and had to give away.)
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post #24788 of 36555 Old 04-11-2017, 05:33 AM
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I just bought my 65" KS8500 yesterday and so far I like what little content I have watched on it. I need to read the owner's guide on page 1 and skim the 24k post in this thread but I may still have some questions once done. Currently I have my DirecTV box and Samsung BD player run to my Denon AVR-X3000 and then that run to the ARC input on the OCB. Once I upgrade to an Oppo 203/205 I will most likely hook it directly to the OCB, but I will be holding off on the Oppo until I know more about the 205.
I did choose this TV over the new QLED and LG OLED C6/E6 based on price and availability. Being the Samsung fan boy that I am it was hard to not be impressed by the LG OLED display but ultimately I stayed true to my roots and stuck with what I know.

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post #24789 of 36555 Old 04-11-2017, 05:36 AM
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Quote:
Originally Posted by adobepro View Post
I've attached a sample image here that I'm using -- with the following color on the right hand side, inner box [R: 142 G:127 B:103]. The brown color should be brown and the FA01 shows it's nearly 98% like that while the AA02 shows it as slightly yellow/greenish.

Any ideas? Thanks!
Only if and when you have both TVs professionally calibrated with a meter, will they look very similar (as similar as it's possible to get them to look).

Quote:
Originally Posted by adobepro View Post
My settings are exactly the same on the FA01 and AA02, with them set to Natural/Standard Color Tone, 6 Backlight / 45 Sharpness / 50 Color / 100 Contrast / etc... The only difference is, the FA01 is using firmware 1154 (works great with it, not updating it anymore) and the AA02 came with 1168.
No that's not the only difference . Neither has been calibrated, unless you didn't mention that part. Entering numbers isn't calibrating.

Remember, every panel is different. Before a professional calibration has been done, there will be lots and lots of differences.

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Originally Posted by adobepro View Post
Although, I have a UN40JS6500 that I set Auto Update to off, but it still updated it, which I have to contact Samsung to see if I can flashback back to a previous firmware version, but that's another issue.
That's easily answered - you can't go back with firmware. End of. It doesn't matter who you contact .
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post #24790 of 36555 Old 04-11-2017, 05:37 AM
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Quote:
Originally Posted by lmacmil View Post
I'm having surprising quality issues on this model. I bought the 60" and one of the feet could not be completely installed. It hung up about 1/8" short. I called Samsung and they agreed to send me a new pair of feet. Several days later I got a new remote control in the mail. The replacement feet never showed up so I am using one from a friend who has his wall mounted. How does someone mistake a pair of feet for a remote control?



I decided the 60" was too big so I ordered a 55". Took it out of the box and the top bezel has several dents in it (must have been packed that way since the box & styrofoam were undamaged) and gaps between the back panel and the bezel. This one will be exchanged.



On the plus side, the picture is beautiful and a significant improvement over the 11 year old 50" Sony 720p that I replaced (and had to give away.)


I had issues with the feet on the 60 inch model also, where one of the crows feet wouldn't stay snapped in it would just fall out. The 55 inch didn't give me any trouble


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post #24791 of 36555 Old 04-11-2017, 05:41 AM
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Originally Posted by checker9 View Post
Is this how it is supposed to work: Movie mode has separate HDR settings from Movie mode with SDR, but game mode does not (game mode has same settings no matter if content is SDR or HDR)?
Yes, unfortunately. This is how Samsung have designed Game mode to work - a single set of settings. NB: It's sub-optimal but it's definitely not a "bug" which needs to be "fixed".

But, many many people are petitioning Samsung to ask them to improve Game mode, so that it saves both HDR and SDR values separately, just like Movie and Standard modes do. No-one is against this. mzan has given you the link above, please add a post to that thread.

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post #24792 of 36555 Old 04-11-2017, 05:57 AM
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Originally Posted by mrtickleuk View Post
Only if and when you have both TVs professionally calibrated with a meter, will they look very similar (as similar as it's possible to get them to look).



No that's not the only difference . Neither has been calibrated, unless you didn't mention that part. Entering numbers isn't calibrating.

Remember, every panel is different. Before a professional calibration has been done, there will be lots and lots of differences.



That's easily answered - you can't go back with firmware. End of. It doesn't matter who you contact .
Thanks, I bought 3 UN40JS6500 a year ago and the colors match, also, my IPS and PVA monitors show the same colors for the same images, including the FA01, but not the AA02. Also, the FA01 has a nicer screen coating, a bit more glossy...anyways, it's back in the box after last night and going to be returned this weekend.
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post #24793 of 36555 Old 04-11-2017, 06:03 AM
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Just bought this TV last night at Costco, but I have a few quick questions regarding input lag and settings.

Rtings.com has the input lag much higher when at 4:4:4 than not. Does anyone know if they did these tests on YCbCr 4:4:4, RGB 4:4:4, or both?

Curious because I'd like to set my TV to use 4:4:4 if I can, but input lag is much more important to me. Also, is there any way to tell on the TV itself what the source is exactly? I.e. "[email protected] 4:4:4"

Thank you in advance!!

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post #24794 of 36555 Old 04-11-2017, 06:51 AM
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Stupid question

Is VRR something Samsung could add via firnware?? I assume they wont even if they could to 2016 models
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post #24795 of 36555 Old 04-11-2017, 07:00 AM
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Stupid question

Is VRR something Samsung could add via firnware?? I assume they wont even if they could to 2016 models
Not likely, especially considering that this is designed and marketed as a TV and not a computer monitor (which they also make, by the way).
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post #24796 of 36555 Old 04-11-2017, 07:51 AM
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My current list of suggestions for the PDF:

1. There is a dimming issue when the KS8000 is in Movie mode, but the issue does not occur in Standard mode.
2. Chromecast Ultra does not display YouTube HDR correctly. The KS8000 built-in app looks better.
3. The Google Play Movies app that is built into the KS8000 does not send 5.1 audio through the optical output.

These issues took a lot of time to troubleshoot. It might save other people the trouble if it was included in the PDF.
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post #24797 of 36555 Old 04-11-2017, 08:03 AM
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Originally Posted by Lonewolf7002 View Post
A quick Google search shows iphone 4K video to have a bitrate of about 47Mbps. I saw one report of 53Mbps for a complex scene. I haven't checked any of the 4K files on my iphone, but assuming that's typical of 4K video and you are streaming the file off your iphone without transcoding to a higher bitrate for some reason, your 4K video is only using half the bandwidth of 100Mbps and "theoretically" should stream to your TV just fine. Youtube 4K video seems to take roughly 50Mbps so if you can stream 4K youtube without issue, you should be able to stream 4k video from your iphone without issue. In real life tho, what you "should" get and what you "do" get are sometimes not one and the same. Long story short tho, 4K video from an iphone isn't "just beyond the limits" of 100Mbps. No idea what's getting in the way, but if going wifi works better for you, that's a nice easy solution!
My iPhone 4K videos do show a a bitrate of between 46-62 Mbps. I understand that this should be well below the working limit of 100base-T, BUT there are a few on here that have run into the same issue. I'm wondering if the network card throughput isn't maximizing the full 100base-T capability. I'm wondering if it would be possible to test the throughput.
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post #24798 of 36555 Old 04-11-2017, 08:50 AM
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Originally Posted by DaiKami View Post
must also remember h265 encoding. can cut the size and Mbps quite a bit while still have good quality. so far i've seen it can cut to almost around 50% in everything.
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Actually a steady 15Mps data stream will do 4K just fine. Netflix recommends 25Mps to be sure you do not blame them if your streaming is not solid at 15 Mbps.
I think you are missed the point of my post. Sure 15 Mbps will do 4k just fine. Netflix streams 4K at 15 Mbps without issue. And sure h265 makes for much smaller file sizes. I was talking specifically about rstarks case where he is streaming 4K videos from his iphone - which I took to mean 4K video he has taken himself with the built in 4K camera. The actual bitrate of iphone 4K videos are in the neighbourhood of 45-60 Mbps. Which technically is within the limits of 100 Mbps Fast Ethernet

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post #24799 of 36555 Old 04-11-2017, 08:58 AM
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My iPhone 4K videos do show a a bitrate of between 46-62 Mbps. I understand that this should be well below the working limit of 100base-T, BUT there are a few on here that have run into the same issue. I'm wondering if the network card throughput isn't maximizing the full 100base-T capability. I'm wondering if it would be possible to test the throughput.
I haven't tested my TV's LAN port but one of these days I might try to hook up an ethernet cable and do some speed tests. Assuming your internet is faster than 100Mbps, you could try several different speed test sites and see what your highest bandwidth is. I might set up a local speed test site when I do so the test can run locally, eliminating as many variables as possible

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post #24800 of 36555 Old 04-11-2017, 08:59 AM
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Originally Posted by ergalthema View Post
My current list of suggestions for the PDF:

1. There is a dimming issue when the KS8000 is in Movie mode, but the issue does not occur in Standard mode.
Since the dimming issue doesn't happen for everybody - it doesn't happen for me, and many others have reported that it doesn't happen for them - I feel it would be best to leave it out of the the PDF to avoid confusion
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post #24801 of 36555 Old 04-11-2017, 09:10 AM
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Originally Posted by Lonewolf7002 View Post
Since the dimming issue doesn't happen for everybody - it doesn't happen for me, and many others have reported that it doesn't happen for them - I feel it would be best to leave it out of the the PDF to avoid confusion
It's subtle and obviously a software issue. Most people don't notice it. I have only noticed it on two scenes, but it exists. There is video evidence of the issue occurring, but nobody has posted evidence of those same scenes/settings without the issue. So, until someone proves that they don't have the issue, I will believe that it exists on all KS8000s.
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post #24802 of 36555 Old 04-11-2017, 09:26 AM
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Originally Posted by ergalthema View Post
It's subtle and obviously a software issue. Most people don't notice it. I have only noticed it on two scenes, but it exists. There is video evidence of the issue occurring, but nobody has posted evidence of those same scenes/settings without the issue. So, until someone proves that they don't have the issue, I will believe that it exists on all KS8000s.
Well there you go.

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post #24803 of 36555 Old 04-11-2017, 09:48 AM
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I'm nearly finished building my entertainment center for my new 8500, I'm wondering if I need to put doors with acoustically transparent coverings on them for my to use the tv to control other devices. I believe my tivo roamio is RF so i'm good with that remote if I need to use it but what about controling anything else? does the 8500 have the ability to control devices connected without line of sight? sorry if this question isn't clear. Thanks for any help you can offer.
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post #24804 of 36555 Old 04-11-2017, 09:54 AM
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Quote:
Originally Posted by ergalthema View Post
It's subtle and obviously a software issue. Most people don't notice it. I have only noticed it on two scenes, but it exists. There is video evidence of the issue occurring, but nobody has posted evidence of those same scenes/settings without the issue. So, until someone proves that they don't have the issue, I will believe that it exists on all KS8000s.

Not to be contrary or argumentative, but you believing it exists on all sets doesn't make it so. There was a rather passionate push a while ago by some people to get everyone to acknowledge this 'issue', with anyone who doesn't have the issue being written off. Just because I use the internet doesn't make me an idiot, and I don't somehow have inferior eyes because I don't 'notice' it (which is a polite way of writing me off). I've seen videos posted of the issue and can see it very clearly, and admit it sucks if you have the issue. I do NOT see it on my set at home under similar conditions, even though I can clearly see it in the videos posted. I don't believe all the others posting that they don't have the issue are just not noticing it, or can't 'see' it, or don't understand the issue either.

I fully acknowledge that some sets seem to have an issue - I've seen it, and can imagine some would find it bothersome. But not all sets have this annoyance, so is this something that should be listed in the FAQ when it's an issue that only seems to afflict some sets? I wouldn't think so. But then, it's not my FAQ to maintain.

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post #24805 of 36555 Old 04-11-2017, 10:02 AM
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Originally Posted by Lonewolf7002 View Post
Not to be contrary or argumentative, but you believing it exists on all sets doesn't make it so. There was a rather passionate push a while ago by some people to get everyone to acknowledge this 'issue', with anyone who doesn't have the issue being written off. Just because I use the internet doesn't make me an idiot, and I don't somehow have inferior eyes because I don't 'notice' it (which is a polite way of writing me off). I've seen videos posted of the issue and can see it very clearly, and admit it sucks if you have the issue. I do NOT see it on my set at home under similar conditions, even though I can clearly see it in the videos posted. I don't believe all the others posting that they don't have the issue are just not noticing it, or can't 'see' it, or don't understand the issue either.

I fully acknowledge that some sets seem to have an issue - I've seen it, and can imagine some would find it bothersome. But not all sets have this annoyance, so is this something that should be listed in the FAQ when it's an issue that only seems to afflict some sets? I wouldn't think so. But then, it's not my FAQ to maintain.


Until one person provides proof that they don't have the issue, I have no reason to believe otherwise. Since the issue doesn't happen in standard mode, it's obviously software.

Last edited by ergalthema; 04-11-2017 at 10:07 AM.
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post #24806 of 36555 Old 04-11-2017, 10:32 AM
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Originally Posted by ergalthema View Post
Until one person provides proof that they don't have the issue, I have no reason to believe otherwise. Since the issue doesn't happen in standard mode, it's obviously software.
All viewing modes on these sets are defined and controlled by software. Standard is no different. In fact, since that mode carries the "Energy Star" logo here in the US, out of the box it's likely more stringently restricted than other modes simply to meet the Energy Star criteria.

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post #24807 of 36555 Old 04-11-2017, 10:38 AM
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Originally Posted by Rolls-Royce View Post
All viewing modes on these sets are defined and controlled by software. Standard is no different. In fact, since that mode carries the "Energy Star" logo here in the US, out of the box it's likely more stringently restricted than other modes simply to meet the Energy Star criteria.
Basically, that's my point. It's not a hardware/set/panel lottery situation. It's the software.

Movie mode = dimming issue. Standard mode = no dimming issue.

If what you say is true, the behavior seems backward. Seems like the dimming would be a result of trying to save energy, but in Standard mode the brightness is consistent.
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post #24808 of 36555 Old 04-11-2017, 12:19 PM
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Originally Posted by ergalthema View Post
Until one person provides proof that they don't have the issue, I have no reason to believe otherwise. Since the issue doesn't happen in standard mode, it's obviously software.
Feel free to believe what you want, but again, that doesn't make it so for everyone. I do believe you when you say your TV has this issue. I've seen videos posted showing it happening, so I've seen it with my eyes. I have also never seen my set do this in movie mode, either when paused on something or during long static shots. And many others have stated they have never seen it either. Yes, it's software. I'm leaning towards thinking this is a bug that only happens on some sets and not others. I'm not arguing that it doesn't happen for some. I AM acknowledging that it can happen for some people. Is it something that should be in the FAQ, a bug that affects some people but not others? My feeling is no.

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post #24809 of 36555 Old 04-11-2017, 12:23 PM
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Originally Posted by Lonewolf7002 View Post
Feel free to believe what you want, but again, that doesn't make it so for everyone. I do believe you when you say your TV has this issue. I've seen videos posted showing it happening, so I've seen it with my eyes. I have also never seen my set do this in movie mode, either when paused on something or during long static shots. And many others have stated they have never seen it either. Yes, it's software. I'm leaning towards thinking this is a bug that only happens on some sets and not others. I'm not arguing that it doesn't happen for some. I AM acknowledging that it can happen for some people. Is it something that should be in the FAQ, a bug that affects some people but not others? My feeling is no.
I can agree to disagree. But you're the one who is not backing up your claim with proof. So, just because you say something is so, does not make it so.
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post #24810 of 36555 Old 04-11-2017, 12:56 PM
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Short answer no. HDR+ will stay on until you turn it off.
Actually, that hasn't been true for me. I have HDR+ on for my movie mode, SDR setting. When it detects HDR, it changes to the movie-HDR setting and turns HDR+ off. Obviously, if you set HDR+ with HDR detected it would stay on (or game mode since there aren't 2 profiles), but mine swaps back and forth without a problem.


I also like the HDR+ quite a bit as it adds a lot of pop to the picture.... kind of like the Galaxy phones. It's not strictly accurate, but I like the look. I do find it WAY too bright when something comes on that is mostly white though. I have the backlight at 10 and it still gets uncomfortable sometimes. I'll have to try the clear motion black frame insertion to see if works better than dimming the backlight.
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