Official 2016 Sony XBR75 X940D Owners thread: no price talk - Page 441 - AVS Forum | Home Theater Discussions And Reviews
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post #13201 of 13228 Old 11-01-2019, 06:07 AM
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Originally Posted by Brahmzy View Post
How is ATV better than the built-in Netflix/Amazon apps as far as picture goes? Both do UHD and HDR, so....
Please explain.
The upscaling engine in these sets is so good that I've stopped using connected devices for streaming because the upscaling quality they provide is inferior - ESPECIALLY when watching old TV series that I've ripped from disc or recorded OTA. If the streaming device manufacturers would offer an option to NOT upscale content and deliver it to the set natively, I'd go back.

Further, there are very few devices that will support multiple remotes and I like having a remote on each side of the couch (one for each of us) and the bed (same thing here for a different Sony set). This was a very cheap thing to make happen by purchasing a couple of extra TV remotes.
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post #13202 of 13228 Old 11-01-2019, 07:17 AM
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Originally Posted by Brahmzy View Post
How is ATV better than the built-in Netflix/Amazon apps as far as picture goes? Both do UHD and HDR, so....
Please explain.
The issue I have always had with the built-in apps in the 940D is the buggy nature. Eventually I'll need to reboot the TV or the TV will reboot itself. It all seems to center around the network disappearing (wired connection) and/or an application hanging. It sounds worse than it is since that can take a few weeks.

The ATV isn't all that much better but the reboot is quicker. I also find the interface easier to navigate and the apps easier to find on ATV.

With that said, overall either works pretty well.
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post #13203 of 13228 Old 11-01-2019, 07:27 PM
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Originally Posted by Brahmzy View Post
Quote:
Originally Posted by Palmgrower View Post
Bought an Apple 4k, wow! Won't be going back to the TV apps for Netflix and Amazon Video anymore. Should have done it a long time ago. Love the TV picture even more!
How is ATV better than the built-in Netflix/Amazon apps as far as picture goes? Both do UHD and HDR, so....
Please explain.
For past year have used a Roku Ultra and I am sure the reasons are similar. Apps starup FAST, always work without reboots, and get updated regularly.

No comparison. As far as remoted, use Harmony so no difference.
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post #13204 of 13228 Old 11-05-2019, 10:07 AM
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Originally Posted by Brahmzy View Post
How is ATV better than the built-in Netflix/Amazon apps as far as picture goes? Both do UHD and HDR, so....

Please explain.
As far as picture quality goes, probably not so much of a difference. But the apps on external streaming devices are updated frequently, not so on the TV itself. And the external devices just seem to be more reliable.
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post #13205 of 13228 Old 11-21-2019, 06:45 AM
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It's so sad this day has come, but my Sony 940D started showing a solid line (horizontally) about 2-or-so pixels thick, another thinner vertical line, and a bright green rectangle where the lines converge.
Not sure of the color of the lines - beige or a light grey. It does dim with the zones. Geek Squad came out to inspect it and (attempt) to repair it and told me it's a panel issue. Apparently the panel costs more than buying a new TV - so no repair work was done.

Any creative ideas on how I can resolve this.. or am I just out of luck? I paid so much for this TV just over two years ago and this line is SO annoying.

Update: I called Sony support for options, but they were less than helpful. They referred me to 'Encompass' who sales parts for Sony TVs. I called Encompass and they no longer carry the 940E 75" panel.

Here is a YouTube video showing the issue:

Pictures:
https://drive.google.com/file/d/1GWl...ew?usp=sharing
https://drive.google.com/file/d/1GpH...ew?usp=sharing
https://drive.google.com/file/d/1GjG...ew?usp=sharing
https://drive.google.com/file/d/1G_T...ew?usp=sharing
https://drive.google.com/file/d/1H9d...ew?usp=sharing
https://drive.google.com/file/d/1Gvj...ew?usp=sharing
https://drive.google.com/file/d/1Gr9...ew?usp=sharing
https://drive.google.com/file/d/1HNY...ew?usp=sharing
https://drive.google.com/file/d/1HPf...ew?usp=sharing

Last edited by Accidental; 11-21-2019 at 10:10 AM.
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post #13206 of 13228 Old 11-21-2019, 06:56 AM
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Official 2016 Sony XBR75 X940D Owners thread: no price talk

Contact Sony Customer support and be thorough, polite, and assertive when you ask for the specific resolution you want.

Learn about any consumer protection laws in your state.

My state has a 4 year implied warranty law, for example.
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post #13207 of 13228 Old 11-21-2019, 09:49 AM
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Originally Posted by Supero100 View Post
Contact Sony Customer support and be thorough, polite, and assertive when you ask for the specific resolution you want.
Learn about any consumer protection laws in your state.
My state has a 4 year implied warranty law, for example.
Thanks for the suggestion. A cursory review showed little, if any, consumer protections in Tennessee for electronic products.
I'll give Sony a call and see what my options are.

Also I JUST realized that I have the 940E - NOT 940D. Argh!

Update: I called Sony support for options, but they were less than helpful. I didn't bother to escalate or speak to a manager (maybe I should since I spent $5K+ for this television just a few years ago.. and it is only lightly used!). The Sony support rep referred me to 'Encompass' who sales parts for Sony TVs. I called Encompass and they no longer carry the 940E 75" panel.
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Last edited by Accidental; 11-21-2019 at 10:13 AM.
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post #13208 of 13228 Old 11-21-2019, 10:12 AM
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Quote:
Originally Posted by Accidental View Post
It's so sad this day has come, but my Sony 940D started showing a solid line (horizontally) about 2-or-so pixels thick, another thinner vertical line, and a bright green rectangle where the lines converge.
Not sure of the color of the lines - beige or a light grey. It does dim with the zones. Geek Squad came out to inspect it and (attempt) to repair it and told me it's a panel issue. Apparently the panel costs more than buying a new TV - so no repair work was done.

Any creative ideas on how I can resolve this.. or am I just out of luck? I paid so much for this TV just over two years ago and this line is SO annoying.

Update: I called Sony support for options, but they were less than helpful. They referred me to 'Encompass' who sales parts for Sony TVs. I called Encompass and they no longer carry the 940E 75" panel.

Here is a YouTube video showing the issue:
https://youtu.be/kPVNdNKtLro

Pictures:
https://drive.google.com/file/d/1GWl...ew?usp=sharing
https://drive.google.com/file/d/1GpH...ew?usp=sharing
https://drive.google.com/file/d/1GjG...ew?usp=sharing
https://drive.google.com/file/d/1G_T...ew?usp=sharing
https://drive.google.com/file/d/1H9d...ew?usp=sharing
https://drive.google.com/file/d/1Gvj...ew?usp=sharing
https://drive.google.com/file/d/1Gr9...ew?usp=sharing
https://drive.google.com/file/d/1HNY...ew?usp=sharing
https://drive.google.com/file/d/1HPf...ew?usp=sharing
Quote:
Originally Posted by Accidental View Post
Thanks for the suggestion. A cursory review showed little, if any, consumer protections in Tennessee for electronic products.
I'll give Sony a call and see what my options are.

Also I JUST realized that I have the 940E - NOT 940D. Argh!

Update: I called Sony support for options, but they were less than helpful. They referred me to 'Encompass' who sales parts for Sony TVs. I called Encompass and they no longer carry the 940E 75" panel.
I had a white vertical line appear on my 940D once. I did a factory reset and it went away. Never appeared again.
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post #13209 of 13228 Old 11-21-2019, 10:14 AM
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I had a white vertical line appear on my 940D once. I did a factory reset and it went away. Never appeared again.
Interesting. I will give that a try later this evening! Seems just too simple.. but I'm willing to try anything at this point.

Last edited by Accidental; 11-21-2019 at 10:17 AM.
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post #13210 of 13228 Old 11-21-2019, 10:28 AM
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Interesting. I will give that a try later this evening! Seems just too simple.. but I'm willing to try anything at this point.
Good luck, these TV's are just too expensive too have them fail in a short period.
My first 940D failed at 8 months, Sony replaced it with a refurb a little over 2 years ago now. Keeping my fingers crossed. I think my next set will be a Samsung.
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post #13211 of 13228 Old 11-21-2019, 11:41 AM
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Good luck, these TV's are just too expensive too have them fail in a short period.
My first 940D failed at 8 months, Sony replaced it with a refurb a little over 2 years ago now. Keeping my fingers crossed. I think my next set will be a Samsung.
I recently helped a neighbor set up a new Samsung QLED. No way is its picture quality anywhere near as good as my 940D, or my Z9F, the menu system is not as friendly as the Android OS used by Sony, and the set is not as easy to calibrate using CalMAN. Proceed with caution.
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post #13212 of 13228 Old 11-25-2019, 09:45 AM
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Originally Posted by Accidental View Post
It's so sad this day has come, but my Sony 940D started showing a solid line (horizontally) about 2-or-so pixels thick, another thinner vertical line, and a bright green rectangle where the lines converge.
Not sure of the color of the lines - beige or a light grey. It does dim with the zones. Geek Squad came out to inspect it and (attempt) to repair it and told me it's a panel issue. Apparently the panel costs more than buying a new TV - so no repair work was done.

Any creative ideas on how I can resolve this.. or am I just out of luck? I paid so much for this TV just over two years ago and this line is SO annoying.

Update: I called Sony support for options, but they were less than helpful. They referred me to 'Encompass' who sales parts for Sony TVs. I called Encompass and they no longer carry the 940E 75" panel.
...

I have a 940D, bought not long after they were released for a now-ridiculous price and it's still going strong. However, the TV it replaced was one of the problematic 70" Sony LCD rear-projection sets from 2006 or so that had the problem with the melting lamp chamber because of a design issue. The first time it happened, Sony replaced the "light engine" under a warranty extension since it was a design flaw (apparently the cooling exhaust fan was too far from the lamp to keep it properly cooled). When it happened again, the set was well out-of-warranty and no parts were available. I believe there is a law that says parts have to be available for 10 years, so to make me go away, Sony gave me a 65" refurbished LCD set -- not top-of-the-line like the 940 series but adequate. I put that in my bedroom and bought the 940D. When that developed a flickering problem within the first 90 days, Sony replaced it with a new (not refurbed), better 65" LCD TV, which I used for a bit and then gave to my son in favor of a fantastic deal I got on an LG 65" OLED.

It may be that "Encompass" doesn't have the panel but Sony still does, so the 10 year rule might not apply. But I'd call Sony, say you wanted to fix your set, and see what they will do for you since there may be no available parts anywhere.
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post #13213 of 13228 Old 11-27-2019, 06:13 PM
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Haven't been on the forum for a good year or so. With all the firmware updates in the last year or so, I believe the Sony XBR-75940D is no longer preforming at it's highest possible of of picture quality. Family member mentioned the sharpness and clarity seems to have been reduced or lacking.



Can anybody share their latest picture calibration settings to so that I can update this fella to it's best form???



I'm thinking my HDR settings and such will need to be adjusted since the latest firmware improvements.

Specifically, the HD Comcast XG1-A cable box performances is now much to be desired.



Many thanks!
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post #13214 of 13228 Old 11-27-2019, 06:39 PM
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Originally Posted by Robinhood203 View Post
Haven't been on the forum for a good year or so. With all the firmware updates in the last year or so, I believe the Sony XBR-75940D is no longer preforming at it's highest possible of of picture quality. Family member mentioned the sharpness and clarity seems to have been reduced or lacking.



Can anybody share their latest picture calibration settings to so that I can update this fella to it's best form???



I'm thinking my HDR settings and such will need to be adjusted since the latest firmware improvements.

Specifically, the HD Comcast XG1-A cable box performances is now much to be desired.



Many thanks!
I have never seen FW updates affect picture quality or settings. My 940D, which now resides in the bedroom, has not experienced any degradation in its picture quality, and I am still using the same settings I was using from at least a year ago, and I find the picture quality to be still excellent.

You are welcome to compare your current settings against the settings I am using:

https://www.avsforum.com/forum/46-po...l#post56369562
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post #13215 of 13228 Old 11-28-2019, 11:37 AM
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Originally Posted by AustinJerry View Post
I have never seen FW updates affect picture quality or settings. My 940D, which now resides in the bedroom, has not experienced any degradation in its picture quality, and I am still using the same settings I was using from at least a year ago, and I find the picture quality to be still excellent.

You are welcome to compare your current settings against the settings I am using:

https://www.avsforum.com/forum/46-po...l#post56369562

I agree with AJ, my 3 yo 940D looks just as good as it did new to me.
Thanks AJ for the link to your latest settings.
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post #13216 of 13228 Old 11-29-2019, 09:27 AM
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Looking to find out what 2019 Sony 75” TV is comparable / in-line with the Sony 75” XBR-75x940d?

Best Buy may be replacing my 940d, and I want to be sure I’m getting a 2019 Sony TV that is compatible / in-line with 940d.

Thanks

Last edited by BiggShooter; 11-29-2019 at 10:54 AM.
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post #13217 of 13228 Old 11-29-2019, 09:40 AM
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Originally Posted by BiggShooter View Post
Looking to find out what 2019 Sony 75” TV is comparable / in-line with the Sony 75” XBR-75x940d?

Best Buy may be replacing my 940d, and I want to be sure I’m getting a 2019 Sony TV that is compatible / in-line with 940d.

Thanks 😊
I have the 75Z9F as my primary set, one of Sony's "Master Series" displays. PQ is excellent, and it also supports autocalibration using CalMAN. While it is a 2018 model, it is still available. Unless the $13K 85Z9G fits your budget...
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post #13218 of 13228 Old 11-29-2019, 11:00 AM
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Originally Posted by AustinJerry View Post
I have the 75Z9F as my primary set, one of Sony's "Master Series" displays. PQ is excellent, and it also supports autocalibration using CalMAN. While it is a 2018 model, it is still available. Unless the $13K 85Z9G fits your budget...
That's great! The $13K Sony 85Z9G is way out of my budget. I was able to find that the Sony 75X950G is probably the closest comparison. I think the Sony 75Z9F may a model up from my current Sony 75X940D.

Thanks AJ for the reply....much appreciated.
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post #13219 of 13228 Old 11-29-2019, 04:53 PM
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Quote:
Originally Posted by Robinhood203 View Post
Haven't been on the forum for a good year or so. With all the firmware updates in the last year or so, I believe the Sony XBR-75940D is no longer preforming at it's highest possible of of picture quality. Family member mentioned the sharpness and clarity seems to have been reduced or lacking.



Can anybody share their latest picture calibration settings to so that I can update this fella to it's best form???



I'm thinking my HDR settings and such will need to be adjusted since the latest firmware improvements.

Specifically, the HD Comcast XG1-A cable box performances is now much to be desired.



Many thanks!

I would take that with caution. Did you ask them exactly what was different and what they were comparing it to? Was it your wife or S/O stating that? How does it look to you? Just like Austin Jerry said, you don't lose anything with an upgrade. I checked this myself after the last update. The program you were watching might have been the culprit if there was any at all! Did you try a Blu-ray disc or something with high resolution?
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post #13220 of 13228 Old 11-29-2019, 06:30 PM
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Got home this evening after being gone for about four hours (turned TV off prior to leaving). When I got home, I noticed a red blinking light illuminating from the bottom middle of the TV (where white light illuminates when TV is on). I counted six (6) consecutive blinks. Has anyone else had this happen? Does anyone know wha the six (6) red blinking lights indicate??

I was able to power on the TV however, prior to it powering on, it seemed to reset itself / show the Android "splash" screen. The TV seems to be functioning as it always has, but I'm thinking the six blinking red lights might be indicating a potential problem.

Thanks for the replies.
**UPDATE**

I was able to determine [via the Service Menu - SELF DIAGNOSIS HISTORY] that the six blinking lights is the result of a BACKLIGHT ERROR (180622233357). Is anyone familiar with a BACKLIGHT ERROR? I've been having screen uniformity issues / clouding), as well as HDR issues (detecting / switching to HDR when signal is present). I have the BB Geek Squad coming out in the morning to look at / troubleshoot the issues.
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post #13221 of 13228 Old 11-30-2019, 10:01 AM
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Originally Posted by BiggShooter View Post
**UPDATE**

I was able to determine [via the Service Menu - SELF DIAGNOSIS HISTORY] that the six blinking lights is the result of a BACKLIGHT ERROR (180622233357). Is anyone familiar with a BACKLIGHT ERROR? I've been having screen uniformity issues / clouding), as well as HDR issues (detecting / switching to HDR when signal is present). I have the BB Geek Squad coming out in the morning to look at / troubleshoot the issues.
BB Geek Squad has determined my panel is bad . I will be getting it replaced with a 2019 Sony model comparable to my [2016] 75X940D
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post #13222 of 13228 Old 12-01-2019, 02:57 PM
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BB Geek Squad has determined my panel is bad . I will be getting it replaced with a 2019 Sony model comparable to my [2016] 75X940D
I have to give a tip of the hat to BB for standing behind their warranty. It's pretty expensive so only right they should.
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post #13223 of 13228 Old 12-01-2019, 06:45 PM
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@AustinJerry :

Tangential discussion...

I love my 940D. I had a 900E recently fail and Sony offered me a 950G (new) as a replacement for it even though it's out of warranty by six months. The motion on the 950G is noticeably worse to me (I'm sensitive to it) than the 900E, and I've never noticed an issue with the 940D. Given your experience with a multitude of different Sony models, can you comment on comparisons between the E series, F series, the current G series, and the A8G and A9G?

The A8G is at a very attractive price right now for what it is. The A9G is a LOT more and the tech spec's don't seem to imply any actual advantage. A BB sales person claimed that the A9G is HDMI 2.1 and HDCP 2.2 compliant, increasing the potential refresh rate of attached devices to a full 120Hz. but, the specs don't back that up.

I've used mostly the same settings from your 940D setups (the Gamma -2 column) as that's what I have used on my various sets with very good results. Did I miss a setting on the 950G that is making the motion worse, and there's maybe a way to fix it? Or, should I be looking to move to one of the OLED panels for a possible improvement? Any thoughts or pointers to discussions would be appreciated.
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post #13224 of 13228 Old 12-01-2019, 06:53 PM
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@AustinJerry :

Tangential discussion...

I love my 940D. I had a 900E recently fail and Sony offered me a 950G (new) as a replacement for it even though it's out of warranty by six months. The motion on the 950G is noticeably worse to me (I'm sensitive to it) than the 900E, and I've never noticed an issue with the 940D. Given your experience with a multitude of different Sony models, can you comment on comparisons between the E series, F series, the current G series, and the A8G and A9G?

The A8G is at a very attractive price right now for what it is. The A9G is a LOT more and the tech spec's don't seem to imply any actual advantage. A BB sales person claimed that the A9G is HDMI 2.1 and HDCP 2.2 compliant, increasing the potential refresh rate of attached devices to a full 120Hz. but, the specs don't back that up.

I've used mostly the same settings from your 940D setups (the Gamma -2 column) as that's what I have used on my various sets with very good results. Did I miss a setting on the 950G that is making the motion worse, and there's maybe a way to fix it? Or, should I be looking to move to one of the OLED panels for a possible improvement? Any thoughts or pointers to discussions would be appreciated.
I don’t know of a setting that would be affecting the motion control, making it worse than what you saw with the 940D. I have the 75Z9F as my primary display now, and I use the motion control setting “Custom”, and I don’t notice any issues that concern me.

Unfortunately, I have no experience with OLED displays, so I can’t comment on whether they handle motion better or not. I prefer to stay with LCD displays because of the higher brightness and the lack of potential image retention issues.
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post #13225 of 13228 Old 12-01-2019, 08:24 PM
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I don’t know of a setting that would be affecting the motion control, making it worse than what you saw with the 940D. I have the 75Z9F as my primary display now, and I use the motion control setting “Custom”, and I don’t notice any issues that concern me.

Unfortunately, I have no experience with OLED displays, so I can’t comment on whether they handle motion better or not. I prefer to stay with LCD displays because of the higher brightness and the lack of potential image retention issues.
Thanks for the thoughts. For whatever reason, I thought you had added an OLED to your setup and that's why I had asked.
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post #13226 of 13228 Old 12-01-2019, 08:51 PM
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Thanks for the thoughts. For whatever reason, I thought you had added an OLED to your setup and that's why I had asked.
Nope. I moved my 940D to the bedroom when I purchased the 75Z9F. If the 940D ever fails, I plan on replacing it with an OLED. Bedroom viewing is typically after dark, which should be a good environment to get some experience with OLED technology. Of course, I hope the 940D doesn’t fail my time soon!
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post #13227 of 13228 Old 12-01-2019, 11:36 PM
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You are welcome to compare your current settings against the settings I am using:



https://www.avsforum.com/forum/46-po...l#post56369562
Thank you Jerry! My set was experiencing white blotchies in different areas on the screen when it was mostly black. After applying your settings, the blotchiness is gone and the picture looks better.
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post #13228 of 13228 Old 12-11-2019, 02:47 PM
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XBR-75X940D purchased in February 2017. 
I have a question about Auto Picture Mode. When going to Picture Adjustments (Action Menu (from the remote) --> Picture Adjustments) and Auto Picture Mode is enabled should the picture mode that the TV has selected be displayed in the Picture Mode setting?  If so, when different programming is selected that would result in a different picture mode being automatically selected should the new picture mode be displayed in the Picture Mode setting? 

The reason I ask is that on my set when Auto Picture Mode is set to 'Auto' the Picture Mode that is displayed never changes from the picture mode that was in effect at the time Auto Picture was enabled even when changing to different types of content. Presumably the picture mode would change if applicable depending on the content being displayed and would be reflected in the Picture mode setting.  Am I right in this presumption or is my set not changing picture modes automatically?  The image characteristics or picture mode on my set never change unless I change them even with 'Auto Picture' enabled. My set has been this way since I bought it. The only exception to this is when streaming HDR content through my Roku. In that circumstance 'HDR' is shown as the picture mode. When I switch back to regular programming (Dish Network) the picture mode reverts back to the mode it was in prior to the HDR content. Could the signal from the content provider have anything to do with this if the picture mode should change depending on content when Auto Picture Mode is enabled but doesn't?
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