Originally Posted by jhachey
Is there a way to do a SmartHub reset without losing all of your accounts and settings? My understanding is that the SmartHub reset erases all of your accounts and settings.
I periodically have SmartHub problems and usually unplugging the TV resets things sufficiently to get them working, but I'd sure like a better way to deal with these glitches.
Yes. Settings, Support, Self Diagnostic, SmartHub Diagnostic.
It won't affect any settings and sometimes fixes a SmartHub issue.
Here's a process I use to deal with app issues:
Q: Help, my app froze! What do I do?
A: Check your internet connection by going to the Web Browser and going to speedof.me or fast.com. This will indicate if you have any connection to the internet.
If that’s not the issue, press and hold the back button for five seconds from within the app (e.g., black screen). That should force kill most apps so they work better when you restart them.
If that doesn’t work, try reinstalling the app: go to App Library, highlight the app, hold the select button down until menu pops up, then choose reinstall.
If that doesn’t work, try holding the remote power button and letting the TV go off and them come back on with the logo and then release the remote power button (i.e., soft reset).
If that doesn’t work, try Settings…Diagnostics…SmartHub Diagnostic
If that doesn’t work, try unplugging the TV for about 10 seconds and powering it back on (i.e., reboot).
If that doesn’t work and you don’t mind losing all your app logins and SmartHub apps, you can reset the SmartHub and re-add the apps and logins.
If that doesn’t work, you’re having a bad day – try things tomorrow
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