Originally Posted by Amg63-
So you actually believe something is defective on your set?
It appears to be back working OK ?
Latest Chat with Samsung re the 1241.5 update USB file being posted.
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Steven: Hi, thank you for contacting Samsung Canada support. How may I assist you today?
Peter Browne: Chatted with Vanessa a week or so ago re getting the online KS9800 Firmware updated to the current 1241.5. Said she'd move it up the ladder. Nothing been done. Meantime, all the 2015 models had their firmware updated this past week - why not the KS9800?
Peter Browne: Europe Samsung is listing it
Steven: Peter, Help me with the complete model number of the TV from its rear panel. It usually starts with UN/LN/PN/QN.
You can find the complete model number of the TV using the below path directly on the TV.
On the TV remote, go to Home/Menu >> Settings >> Support >> Contact Samsung/ About this TV. It usually starts with UN/LN/PN/QN.
Peter Browne: UN65KS9800FXZC/ SUHD
Steven: Thank you for the model number.
Peter Browne: 1240.0 IS 2019-06-13 The new 1241.5 is Nov 2019 I believe
Steven: Let me explain you clearly.
Steven: I've checked our website and see that the latest firmware version for the Samsung TV (UN65KS9800FXZC) is version 1240.0 which is released on 2019-06-13.
Samsung has not at yet released any latest firmware version for the TV in our website.
Steven: The latest firmware version of the TV can be downloaded only if the Samsung release one in the Canada website as the specifications are subjected to change from country to country.
Peter Browne: That's why I'm asking, when will it be done. It's been posted in Europe for several months now
Steven: Samsung is working on that to release the latest firmware version for the products.
Steven: We do not have any texted information in our website about the release of latest firmware version of the TV.
Peter Browne: Update was automatically uploaded to our sets last year. Now, we require the USB version for those AVS Forum Members who don't have access to the auto update
Peter Browne: So, since our sets get updated last year, there has to be an update file!
Steven: I can certainly understand your concern.
Steven: We at technical live chat support deal with required troubleshooting steps.
Steven: Yes, the TV can be updated through USB once the latest update is released by Samsung in our website only.
Peter Browne: Members without the auto update capability are definitely upset since some members have it, others don't
Steven: I'll take this as a valuable feedback from you.
Steven: Since there is no update available in our website and the TV is with the latest firmware update for Canadian model, there is no update the TV.
Peter Browne: Vanessa was suppose to get this done, but apparently she doesn't have any sway with the upper management. So, I'm here in Canada, my set auto updated last Fall to the 1241.5, means somewhere, there's a file that did this!
Peter Browne: Does anyone on Chat actually have any clout tto get this done?
Steven: As there is no update version 1241.5 available in our Canadian website.
The only update file available in Canadian website is version 1240.0
Peter Browne: If 2015 sets can be updated this week, then the 2016 sets should surely be able to have the same
Steven: I'm afraid to inform there is no chat person to share the version 1241.5 version as the version not available in the Canadian website and we don't have any other country links to access.
Peter Browne: Samsung where does this?
Steven: The software update is subjected to change from country to country and model to model.
Steven: I'll help you with a link to check the current version available from Canadian website.
Peter Browne: Apparently then, we're at a stalemate? Already on the wwebsite
Steven: As Samsung has not yet released any update in our website, the update available in our website has only be accessed.
Steven: I think you will understand the limitations of Samsung website.
Peter Browne: Will give the bad news to our patiently waiting AVS Forum Members
Steven: Sorry to hear that from you about the product.
Steven: Could you help me with the link where the version of the TV is version 1241.5?
Peter Browne: Thanks for your time. Since appears nothing is being done from Samsung's end. Samsung on the European websites are listing it, but I'd have to go look. I have it on my TV since it uploaded last Novemver
Steven: You're welcome. Is there anything else I can assist you with?
Peter Browne: AUK only has the 1241.5 - https://www.samsung.com/uk/support/m...E88KS9800TXXU/
Peter Browne: Will have to look at other countries.
Steven: I see that the link shared is the UK link and not Canadian link.
Steven: Sorry to inform, Samsung Canada has not yet released any latest firmware version for the TV on our website to update the TV through USB.
Peter Browne: Germany also 1241.5 so I was wrong. Weird our sets automatically got it, but there's no file available for USB upgrading. Samsung appears to have fallen down on this one !
Steven: Really sorry to hear that again.
Steven: I'd have definitely helped you with a link to update with the latest firmware if available from our website.
Peter Browne: OK, thanks for your time. Hopefully with Samsung having now upgraded the 2015 sets, will now get onto doing the 2016 sets
Steven: I'll definitely take this as a valuable feedbback from you.
Steven: You're welcome. Do you have any further questions for me?
Peter Browne: Wife has a UN40J5200AFXZC that wouldn't auto update - stuck back on 1113 - had to download USB file to bring up to 1150 - hopefully this fixed something that will now all it to auto update
Steven: Are you looking for the update file for the UN40J5200AFXZC ?
Peter Browne: Already downloaded it, and I assume 1150 is current
Steven: Thank you for bringing that to our notice about the firmware update fix on other TV.
Steven: I hope the latest firmware version for the KS8600 would release to fix the issue with the TV by Samsung.
Peter Browne: OK will close now, thanks for your time, and hopefully Samsung will have some new FW for us in the next month for the KS9800
Steven: Sure, I too hope so.
Peter Browne: Thanks for your time .
Peter Browne: Not me, I'm up todate, just trying to help my fellow AVS Forum Members
Steven: Sure, thank you for bring that again to our notice for sure.
Peter Browne: OK will close now - bye
Steven: I really appreciate all your information and efforts in bringing that to our notice.
Steven: Thank you for chatting with Samsung Canada support. If you have a minute, please click on the blue (X close) button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
Have a great day ahead!
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Addendum: Oops - wrong FW # - corrected to 1241.5 - no wonder they couldn't find it !