Originally Posted by Bond 007
Good to know.
Sounds like a shady company. Whats their name? Probably trying to overcharge Samsung for labor. I'd tell em to piss off like Samsung did.
I called Samsung and they said that they can't do anything... that they went above and beyond and gave me a new panel outside of the warranty, but will not incur the labour charges.
I'm of two minds here... it's nice that they provided a new panel outside the warranty, but it was only 2 months after the warranty. Sure, they're not legally obligated to do what they did... but from a consumer standpoint, a TV shouldn't have a major problem like this after only 14 months of light use - regardless of what the warranty is set to.
The question I keep asking is, are we expected to buy a new TV every 14 months?
In my case, I'm expected to pay $220 on a TV I can now get for around $1,100 and is only 14 months old.
Who's to say I won't have a problem in another 9 months? 1.5 years?
Luckily I purchased the TV using my VISA which has warranty protection. I put in a claim to cover the labour costs and will be going through that process now.
So in the end I won't be out of pocket anything... just some headaches and running around.
However, it's very unlikely that I'll be purchasing another Samsung product again.