OFFICIAL Sony XBR-65Z9D Owner's Thread [no price talk please] - Page 326 - AVS Forum | Home Theater Discussions And Reviews
Forum Jump: 
 54594Likes
Reply
 
Thread Tools
post #9751 of 22261 Old 07-19-2017, 08:41 AM
Member
 
Join Date: Jul 2014
Posts: 21
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 19 Post(s)
Liked: 1
I apologize in advanced if this question has been answered in detail already. I've spent a couple hours searching this thread and I cannot find the answer.

Has the Dolby Vision firmware being updated already? I'm trying to watch VUDU HDR content through the TV apps. I'm only have options for HDX. If i'm correct, VUDU uses DV for HDR not HDR10? Thoughts?
highnelly is offline  
Sponsored Links
Advertisement
 
post #9752 of 22261 Old 07-19-2017, 08:57 AM
AVS Forum Special Member
 
davehale's Avatar
 
Join Date: Dec 2005
Location: US, Earth, Milky Way Galaxy, Virgo SuperCluster
Posts: 1,096
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 484 Post(s)
Liked: 396
Rechecked all my settings on my Z9 and the TCL P605(DV) and everything checks out. Watched other movies and all is OK on both tv's. Marco Polo and Samurai Gourmet both show HDR on the Z9 and shows as a DolbyVision icon on the TCL. No setting changes will get it out of its milky white haze on either tv for this one particular show. At least I learned early on that if a show seems to look bad don't go messing with my settings for a one off.

Sony 75Z9D, Denon 4300H, Sony 65Z9D, Denon X4311, OPPO UDP-203, ATV4K, X1X Scorpio
davehale is offline  
post #9753 of 22261 Old 07-19-2017, 09:51 AM
AVS Forum Addicted Member
Industry Insider
 
Cleveland Plasma's Avatar
 
Join Date: Jun 2005
Location: Cleveland, Ohio
Posts: 25,253
Mentioned: 83 Post(s)
Tagged: 1 Thread(s)
Quoted: 7028 Post(s)
Liked: 7062
Quote:
Originally Posted by Taxcheat View Post
"I really wish I had gone with the smaller TV" -- said no one, ever.
I am sure someone has said it but I would never agree.......

Quote:
Originally Posted by Figarou View Post
It was very little effort to put my 75" Z9D on one of these.
I have never had an issue with a TV except for the 85" Panasonic Plasma, holy smokes was that baby heavy.......
Figarou likes this.
Cleveland Plasma is offline  
Sponsored Links
Advertisement
 
post #9754 of 22261 Old 07-19-2017, 10:35 AM
Newbie
 
shervinf's Avatar
 
Join Date: May 2007
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by highnelly View Post
I apologize in advanced if this question has been answered in detail already. I've spent a couple hours searching this thread and I cannot find the answer.

Has the Dolby Vision firmware being updated already? I'm trying to watch VUDU HDR content through the TV apps. I'm only have options for HDX. If i'm correct, VUDU uses DV for HDR not HDR10? Thoughts?
I contacted Sony about this yesterday, they have not released the Dolby Vision Firmware yet. They still insist that it's being released this year.
shervinf is offline  
post #9755 of 22261 Old 07-19-2017, 10:54 AM
Advanced Member
 
calambert's Avatar
 
Join Date: Feb 2004
Posts: 681
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 325 Post(s)
Liked: 267
Quote:
Originally Posted by Figarou View Post
I hadn't ever seen one of these prior to your post. Fantastic product! Eliminates wall surgery.
Figarou likes this.
calambert is offline  
post #9756 of 22261 Old 07-19-2017, 11:18 AM
Member
 
bstern10's Avatar
 
Join Date: Feb 2013
Posts: 28
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 18
Quote:
Originally Posted by highnelly View Post
I apologize in advanced if this question has been answered in detail already. I've spent a couple hours searching this thread and I cannot find the answer.

Has the Dolby Vision firmware being updated already? I'm trying to watch VUDU HDR content through the TV apps. I'm only have options for HDX. If i'm correct, VUDU uses DV for HDR not HDR10? Thoughts?
No Dolby vision yet. No 4k on VUDU yet. FYI Sony just released there first Dolby vision blu ray. Just unreal.
Gillietalls likes this.
bstern10 is offline  
post #9757 of 22261 Old 07-19-2017, 12:25 PM
AVS Forum Special Member
 
PeterTHX's Avatar
 
Join Date: Jun 2006
Posts: 2,537
Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 571 Post(s)
Liked: 434
Quote:
Originally Posted by chuffsteruk View Post
Just got a 65" ZD9 and have a problem I wonder if you could help me with?My Xbox One S won't display in 4K(HDMI 3)!I get the message '4K is supported by your TV, but not at 60Hz. You won't be able to upscale to 4K, but, depending on your TV, you may still be able to play some 4K and HDR content. To see what your TV supports, choose 4K TV details.'

I had that issue, had to pull the plug on the TV to hard reboot it.


I have green checkmarks for all XBOX One S 4K formats supported.
chuffsteruk likes this.

My opinions do not reflect the policies of my company
PeterTHX is offline  
post #9758 of 22261 Old 07-19-2017, 12:46 PM
Newbie
 
chuffsteruk's Avatar
 
Join Date: Jun 2010
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Liked: 0
Quote:
Originally Posted by PeterTHX View Post
I had that issue, had to pull the plug on the TV to hard reboot it.


I have green checkmarks for all XBOX One S 4K formats supported.
Thanks for your reply Tried that, left the TV for a couple of minutes.Still the same problem.Should I leave it longer?
chuffsteruk is offline  
post #9759 of 22261 Old 07-19-2017, 12:50 PM
Advanced Member
 
Taxcheat's Avatar
 
Join Date: Mar 2003
Location: Washington, D.C.
Posts: 520
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 490 Post(s)
Liked: 386
Quote:
Originally Posted by Cleveland Plasma View Post
I am sure someone has said it but I would never agree.......
Has anyone asked to return a TV to you, saying "Give me the smaller set. This is just too big. I want a smaller picture."?

Quote:
Originally Posted by highnelly View Post
Has the Dolby Vision firmware being updated already? I'm trying to watch VUDU HDR content through the TV apps. I'm only have options for HDX. If i'm correct, VUDU uses DV for HDR not HDR10? Thoughts?
Sony's app support totally sucks. If you want Vudu 4k DV, get a Chromecast Ultra. It's the only way to get it outside of buying an LG or Vizio television. There's no guarantee we'll get Dolby Vision-enabled Netflix & Amazon when we get the firmware update in September (rumors in another AVS thread give that timeline). Getting a decent version of Vudu from Sony seems even less likely.

XBR-75Z9D fed by Oppo 203. Decrapifying the X1 Extreme

Last edited by Taxcheat; 07-19-2017 at 12:54 PM.
Taxcheat is offline  
post #9760 of 22261 Old 07-19-2017, 02:55 PM
Advanced Member
 
ReSultZ's Avatar
 
Join Date: Aug 2007
Posts: 626
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 245 Post(s)
Liked: 133
Quote:
Originally Posted by Taxcheat View Post
Has anyone asked to return a TV to you, saying "Give me the smaller set. This is just too big. I want a smaller picture."?



Sony's app support totally sucks. If you want Vudu 4k DV, get a Chromecast Ultra. It's the only way to get it outside of buying an LG or Vizio television. There's no guarantee we'll get Dolby Vision-enabled Netflix & Amazon when we get the firmware update in September (rumors in another AVS thread give that timeline). Getting a decent version of Vudu from Sony seems even less likely.
Of course they have but I don't think he would let it be a simple swap
ReSultZ is offline  
post #9761 of 22261 Old 07-19-2017, 03:20 PM
Member
 
MATT J's Avatar
 
Join Date: May 2017
Posts: 165
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 175 Post(s)
Liked: 56
Quote:
Originally Posted by chi_guy50 View Post
Quote:
Originally Posted by MATT J View Post
75" Z9D/ZD9 go for it. Picking mine up on Saturday.
Remember to bend at the knees.
Great advise, it's a beast! Or maybe it would be better to hurt myself so I have an excuse to sit in front of it for a couple of days without moving. LoL
MATT J is offline  
post #9762 of 22261 Old 07-19-2017, 03:36 PM
Member
 
MATT J's Avatar
 
Join Date: May 2017
Posts: 165
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 175 Post(s)
Liked: 56
Quote:
Originally Posted by chuffsteruk View Post
Hey everyone!

Just got a 65" ZD9 and have a problem I wonder if you could help me with?My Xbox One S won't display in 4K(HDMI 3)!I get the message '4K is supported by your TV, but not at 60Hz. You won't be able to upscale to 4K, but, depending on your TV, you may still be able to play some 4K and HDR content. To see what your TV supports, choose 4K TV details.'

Tried everything, new HDMI leads, hard reboot of the Xbox and have made sure thatthat enhanced HDMI is selected.

Pulling my hair out here!
had same issue, with Q9 All I did was shut the tv off a went to bed. Next morning I turned the tv on and Xbox, everything for 4K had a check mark. My Z9D had same problem. This time I shut the tv off, had some food about 1 1/2 hours. turned on both and it was fixed. In my case it needed some time to work itself out. Good luck with it.
chuffsteruk likes this.
MATT J is offline  
post #9763 of 22261 Old 07-19-2017, 04:39 PM
Advanced Member
 
TomcatTLC's Avatar
 
Join Date: Apr 2016
Location: Northeast, USA
Posts: 678
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 469 Post(s)
Liked: 666
Quote:
Originally Posted by MATT J View Post
Great advise, it's a beast! Or maybe it would be better to hurt myself so I have an excuse to sit in front of it for a couple of days without moving. LoL

... If in the event that did happen I believe there is an unwritten rule of only being allowed to watch test patterns all day :
...

Sony 75Z9D, Yamaha 3060, Oppo 203, Oppo 103D, LG 65E7P, Sony UBP-X800
TomcatTLC is offline  
post #9764 of 22261 Old 07-19-2017, 05:16 PM
Member
 
bigballermike99's Avatar
 
Join Date: Jul 2008
Posts: 70
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 48 Post(s)
Liked: 46
Sony 75 z9d

Any price drops? On the street.....lol
bigballermike99 is offline  
post #9765 of 22261 Old 07-19-2017, 05:38 PM
Newbie
 
Pauliver's Avatar
 
Join Date: Jan 2012
Posts: 8
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 1
Bought our 65Z9D on November 6, 2016 so it is still under SONY warranty. On light background images such as sky scenes, a faint but definitely noticeable grayish 10 inch oblong blob resides in the upper right hand corner of the screen. I opened a case with Sony, took photos of the problem as directed and emailed to Sony customer support. After their review, they responded that this was a normal variance issue and not something they would replace.


I have looked at three demo sets at various Magnolia locations in the Houston area, and none of them show anything like what our TV demonstrates. The Magnolia reps all have said that there is definitely a defect with the set, but that carries no leverage with Sony, apparently.


If this truly is normal for a Z9D I would never, ever have considered buying one of them. In fact, I feel it an obligation to warn other potential buyers of this issue with this TV, and also let them know that Sony does NOT stand behind their ostensible flagship product.


Any suggestions about what my next step(s) should be to get this repaired or replaced? Is there a hierarchical chain a customer has to ascend if lower level "product specialists" say there is no problem with a TV?

Last edited by Pauliver; 07-19-2017 at 05:43 PM.
Pauliver is offline  
post #9766 of 22261 Old 07-19-2017, 05:48 PM
Senior Member
 
JasonQG's Avatar
 
Join Date: Dec 2003
Location: Rohnert Park, CA
Posts: 478
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 190 Post(s)
Liked: 308
Quote:
Originally Posted by Pauliver View Post
Any suggestions about what my next step(s) should be to get this repaired or replaced? Is there a hierarchical chain a customer has to ascend if lower level "product specialists" say there is no problem with a TV?
I don't have any specific advise, and feel free to ignore this, but in my experience, politeness tends to work better than angry threats. Anger should be a last resort. Until then, better to try to get the rep to want to help you.

Sony XBR-75Z9D, Denon AVR-X4300H
JasonQG is offline  
post #9767 of 22261 Old 07-19-2017, 06:45 PM
AVS Forum Special Member
 
PeterTHX's Avatar
 
Join Date: Jun 2006
Posts: 2,537
Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 571 Post(s)
Liked: 434
Quote:
Originally Posted by chuffsteruk View Post
Thanks for your reply Tried that, left the TV for a couple of minutes.Still the same problem.Should I leave it longer?
Don't think that will affect anything, it was instant with my setup.

I recommend you double check your HDMI cables. I had to go through a few different ones to find some that passed everything properly. Is the XBOX going directly to the Z9D or passing through something else first?
mikewolf1127 and chuffsteruk like this.

My opinions do not reflect the policies of my company
PeterTHX is offline  
post #9768 of 22261 Old 07-19-2017, 08:15 PM
Senior Member
 
Join Date: Jan 2017
Location: Austin, TX
Posts: 332
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 255 Post(s)
Liked: 127
Quote:
Originally Posted by Taxcheat View Post
Has anyone asked to return a TV to you, saying "Give me the smaller set. This is just too big. I want a smaller picture."?
I once had this experience in the PC space. I was enticed by the prospect of a 40" 4K PC display (no, not a TV) because that size was large enough to use 4K resolution without enabling scaling, so all of those pixels would be going toward more real estate, not sharpness. I ended up ordering it from the UK because Philips hadn't released it in the US and at the time had no plans to do so. I also even bought an Ergotron arm to mount it a bit better than the stock stand would allow. I got it set up one afternoon, and by the next morning I knew it was just too ridiculously overwhelming for me at PC viewing distance and I knew I wasn't going to get used to it. So I ended posting a For Sale thread on HardForum because return shipping to the UK was almost as expensive as the display. Gamers seem to love it, but it wasn't for me. I took a decent bath selling it like that, but in fairness I have trouble imagining someone having this type of experience with a TV.

Sony 75" Z9D (bye Kuro PDP-5020FD!) | Denon X4300H AVR | Pioneer Elite Atmos 5.1.4 speaker set w/ SVS PC-2000 sub | Oppo UDP-203 | PS3 Slim
jhughan is offline  
post #9769 of 22261 Old 07-19-2017, 08:46 PM
AVS Forum Special Member
 
sjchmura's Avatar
 
Join Date: Jan 2002
Location: Chicago, IL USA
Posts: 5,530
Mentioned: 31 Post(s)
Tagged: 0 Thread(s)
Quoted: 2371 Post(s)
Liked: 926
Quote:
Originally Posted by chuffsteruk View Post
Hey everyone!



Just got a 65" ZD9 and have a problem I wonder if you could help me with?My Xbox One S won't display in 4K(HDMI 3)!I get the message '4K is supported by your TV, but not at 60Hz. You won't be able to upscale to 4K, but, depending on your TV, you may still be able to play some 4K and HDR content. To see what your TV supports, choose 4K TV details.'



Tried everything, new HDMI leads, hard reboot of the Xbox and have made sure thatthat enhanced HDMI is selected.



Pulling my hair out here!


Did you enable enhanced hdmi on port 2 ans 3? Plug Xbox into tjere. Smile send me $1


Sent from my iPhone using Tapatalk
chuffsteruk and daimler2015 like this.

DocACE911 on Steam, XBOX, PS4
"Kill Cancer or Die"
Custom Z9 Game Settings For SDR and HDR
Sony 75" Z9, Denon X4200, Definitive Technologies BP7002 + 9.1 ATMOS, PSV 18" sub
Loving Wife and 4 year old Son who tolerate this expense!
sjchmura is offline  
post #9770 of 22261 Old 07-19-2017, 10:26 PM
Senior Member
 
dannybee's Avatar
 
Join Date: Nov 2010
Location: Perth,Australia
Posts: 452
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 284 Post(s)
Liked: 166
Quote:
Originally Posted by sjchmura View Post
Did you enable enhanced hdmi on port 2 ans 3? Plug Xbox into tjere. Smile send me $1


Sent from my iPhone using Tapatalk
He mentioned he had already done that.
mutelight and chuffsteruk like this.

LG 65C7T - SONY BRAVIA 65"Z9D
Marantz SR6012 - Pioneer SCLX 58 - Apple 4KTV
Oppo UBD 203/205- Oppo BDP 103 - Panasonic DMP UB900
Playstation 4 - Mordaunt Short Speakers
dannybee is offline  
post #9771 of 22261 Old 07-20-2017, 12:02 AM
Newbie
 
chuffsteruk's Avatar
 
Join Date: Jun 2010
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Liked: 0
Still nothing, strange.I'm going to change all the leads again later, if I STILL don't get any luck, I'll just leave it until the Xbox One X arrives!

Thanks guys!
chuffsteruk is offline  
post #9772 of 22261 Old 07-20-2017, 06:18 AM
AVS Forum Special Member
 
sjchmura's Avatar
 
Join Date: Jan 2002
Location: Chicago, IL USA
Posts: 5,530
Mentioned: 31 Post(s)
Tagged: 0 Thread(s)
Quoted: 2371 Post(s)
Liked: 926
Quote:
Originally Posted by chuffsteruk View Post
Still nothing, strange.I'm going to change all the leads again later, if I STILL don't get any luck, I'll just leave it until the Xbox One X arrives!



Thanks guys!


Reboot Tv?


Sent from my iPhone using Tapatalk

DocACE911 on Steam, XBOX, PS4
"Kill Cancer or Die"
Custom Z9 Game Settings For SDR and HDR
Sony 75" Z9, Denon X4200, Definitive Technologies BP7002 + 9.1 ATMOS, PSV 18" sub
Loving Wife and 4 year old Son who tolerate this expense!
sjchmura is offline  
post #9773 of 22261 Old 07-20-2017, 08:04 AM
Newbie
 
Pauliver's Avatar
 
Join Date: Jan 2012
Posts: 8
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 1
Related to the grey blob that permanently resides onscreen, I appreciate the responder's suggestion to be polite with Sony. I agree, and have maintaned a courteous approach despite Sony, so far, denying that there is any defect with this TV. They advertise the product in marketing literature as having "a viewing experience that can't be replicated", and "the most lifelike picture TVs have ever been able to create". That is simply not true with our set. Having paid $5,500 for this TV in November, it has been frustrating to see Sony's disregard for our problem. Sony does NOT stand behind their product.


As I said in my post yesterday afternoon, I would strongly suggest that anyone looking at the purchase of an XBR Z9D should, instead, look at other manufacturers' sets. LG and Samsung come to mind. I don't have any experience with these companys' stances on warranty issues, but there is no way they can be worse than Sony.
If someone knows contact information for an upper level North American Sony support person, I would appreciate receiving that information.
All the Best,
Paul Oliver
Pauliver is offline  
post #9774 of 22261 Old 07-20-2017, 08:09 AM
AVS Forum Special Member
 
bluemoon737's Avatar
 
Join Date: Mar 2007
Location: Portsmouth, NH
Posts: 3,725
Mentioned: 24 Post(s)
Tagged: 0 Thread(s)
Quoted: 2204 Post(s)
Liked: 2707
Quote:
Originally Posted by Pauliver View Post
Related to the grey blob that permanently resides onscreen, I appreciate the responder's suggestion to be polite with Sony. I agree, and have maintaned a courteous approach despite Sony, so far, denying that there is any defect with this TV. They advertise the product in marketing literature as having "a viewing experience that can't be replicated", and "the most lifelike picture TVs have ever been able to create". That is simply not true with our set. Having paid $5,500 for this TV in November, it has been frustrating to see Sony's disregard for our problem. Sony does NOT stand behind their product.


As I said in my post yesterday afternoon, I would strongly suggest that anyone looking at the purchase of an XBR Z9D should, instead, look at other manufacturers' sets. LG and Samsung come to mind. I don't have any experience with these companys' stances on warranty issues, but there is no way they can be worse than Sony.
If someone knows contact information for an upper level North American Sony support person, I would appreciate receiving that information.
All the Best,
Paul Oliver

File a report with the BBB and that will get someone from Sony's corporate offices here in the states in touch with you. It doesn't hurt and is worth a try. I can't speak for LG but can promise you Samsung is NO better.

-Jeff-
Man cave: Sony XBR75Z9D, Marantz SR8012, and OPPO UDP-203
Living room: Sony XBR75X950G, Denon x4500, and Sony UBP-X800M2
bluemoon737 is offline  
post #9775 of 22261 Old 07-20-2017, 08:28 AM
Senior Member
 
dannybee's Avatar
 
Join Date: Nov 2010
Location: Perth,Australia
Posts: 452
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 284 Post(s)
Liked: 166
Quote:
Originally Posted by Pauliver View Post
Related to the grey blob that permanently resides onscreen, I appreciate the responder's suggestion to be polite with Sony. I agree, and have maintaned a courteous approach despite Sony, so far, denying that there is any defect with this TV. They advertise the product in marketing literature as having "a viewing experience that can't be replicated", and "the most lifelike picture TVs have ever been able to create". That is simply not true with our set. Having paid $5,500 for this TV in November, it has been frustrating to see Sony's disregard for our problem. Sony does NOT stand behind their product.


As I said in my post yesterday afternoon, I would strongly suggest that anyone looking at the purchase of an XBR Z9D should, instead, look at other manufacturers' sets. LG and Samsung come to mind. I don't have any experience with these companys' stances on warranty issues, but there is no way they can be worse than Sony.
If someone knows contact information for an upper level North American Sony support person, I would appreciate receiving that information.
All the Best,
Paul Oliver
Shouldn't who you bought it off replace it and then they deal with sony just asking don't know.

LG 65C7T - SONY BRAVIA 65"Z9D
Marantz SR6012 - Pioneer SCLX 58 - Apple 4KTV
Oppo UBD 203/205- Oppo BDP 103 - Panasonic DMP UB900
Playstation 4 - Mordaunt Short Speakers
dannybee is offline  
post #9776 of 22261 Old 07-20-2017, 08:46 AM
Advanced Member
 
magillagorilla's Avatar
 
Join Date: Aug 2003
Location: Seattle
Posts: 892
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 80 Post(s)
Liked: 38
Quote:
Originally Posted by Pauliver View Post
Related to the grey blob that permanently resides onscreen, I appreciate the responder's suggestion to be polite with Sony. I agree, and have maintaned a courteous approach despite Sony, so far, denying that there is any defect with this TV. They advertise the product in marketing literature as having "a viewing experience that can't be replicated", and "the most lifelike picture TVs have ever been able to create". That is simply not true with our set. Having paid $5,500 for this TV in November, it has been frustrating to see Sony's disregard for our problem. Sony does NOT stand behind their product.


As I said in my post yesterday afternoon, I would strongly suggest that anyone looking at the purchase of an XBR Z9D should, instead, look at other manufacturers' sets. LG and Samsung come to mind. I don't have any experience with these companys' stances on warranty issues, but there is no way they can be worse than Sony.
If someone knows contact information for an upper level North American Sony support person, I would appreciate receiving that information.
All the Best,
Paul Oliver
Assuming that your back-and-forth is via email, you need to politely but firmly: (1) explain your position in writing (blob is clearly a manufacturing defect); (2) indicate what you want them to (repair or replace); and (3) tell whatever rep that you are dealing with that you want the issue escalated if that person cannot authorize the relief that you are seeking. Up the chain you go.

I went through a similar hoop jumping exercise with Sony a few months back relative to my 940d and it is par for the course will all manufacturers of electronics, not just Sony (Sony is actually probably better than most, including LG). It took a few months, about 5 emails, and some hounding, but I eventually received a refund for my set.

Last edited by magillagorilla; 07-20-2017 at 09:18 AM.
magillagorilla is offline  
post #9777 of 22261 Old 07-20-2017, 09:10 AM
AVS Forum Special Member
 
slimoli's Avatar
 
Join Date: Nov 2001
Location: South Florida
Posts: 5,662
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 756 Post(s)
Liked: 334
[QUOTE=Taxcheat;54360729]"I really wish I had gone with the smaller TV" -- said no one, ever.


Unless it falls over your head!

I was so happy without HDR...
slimoli is online now  
post #9778 of 22261 Old 07-20-2017, 01:27 PM
Senior Member
 
Join Date: Aug 2016
Posts: 387
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 336 Post(s)
Liked: 107
[quote=slimoli;54411057]
Quote:
Originally Posted by Taxcheat View Post
"I really wish I had gone with the smaller TV" -- said no one, ever.


Unless it falls over your head!
In that case, you should hope for the following 'I really wish I had gone with a 50" Trinitron so I wouldn't have a chance to complain if it ever did fall on me'
slimoli likes this.
Fuzalert is offline  
post #9779 of 22261 Old 07-20-2017, 02:54 PM
Advanced Member
 
Join Date: Nov 2015
Posts: 630
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 400 Post(s)
Liked: 112
FWD75Z9D 75" 4K HDR Pro Bravia Display

Came across this today on the Sony Professional website. Lists for 10599$. I wonder what the difference is??? There wasn't much info listed.
daimler2015 is offline  
post #9780 of 22261 Old 07-20-2017, 03:48 PM
AVS Forum Special Member
 
mutelight's Avatar
 
Join Date: May 2006
Location: SF Bay Area
Posts: 3,377
Mentioned: 42 Post(s)
Tagged: 0 Thread(s)
Quoted: 2314 Post(s)
Liked: 2668
Quote:
Originally Posted by chuffsteruk View Post
Still nothing, strange.I'm going to change all the leads again later, if I STILL don't get any luck, I'll just leave it until the Xbox One X arrives!

Thanks guys!
That is really bizarre. Do you happen to have another 4K source you could test? Also you mentioned you tried other cables, did you try a different HDMI input as well?

Lastly have you tried holding the power button on the Xbox until it does a full shutdown, making sure the TV is on and set to the proper input before turning back on the Xbox?

Quote:
Originally Posted by daimler2015 View Post
Came across this today on the Sony Professional website. Lists for 10599$. I wonder what the difference is??? There wasn't much info listed.
I was thinking maybe it would be true 4K 4096 x 2160 rather than consumer 3840 x 2160 but looking at the spec sheet, from this page, it looks identical. Weird.
daimler2015 likes this.
mutelight is offline  
Sponsored Links
Advertisement
 
Reply LCD Flat Panel Displays

Tags
flicker , sony xbr-75z9d , sync , XBR-65Z9D , xbr-940d

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off