Originally Posted by Venez68
I hit the home button on my Sony remote and it says system software update available.
Click on it and it show all the changes for the update and then prompts me to hit the help button on remote to download.
Hit the help button to download and tells me i'm up to date, what gives?
I do have auto download enabled but always check manually as well.
Your issue sounds exactly like mine. I own a XBR-55X900E model that I purchased in November 2017. I cannot get it to update to the new version released no matter what I try. It is currently showing PKG0.0000.0082NAA and Android version 7.0. I have tried to update through the Internet using the System Software update of the TV, but I keep getting a message that says "Your software is up-to-date".
I then downloaded the 6.5805 version and tried to install manually through USB per the directions:
Once the USB is inserted, the TV realizes that there is a new version and begins the installation process. It goes for about 5 minutes with the installation progress bar moving along. Then it reboots and it comes back with a message that says the "Update was installed successfully. Please remove the USB drive". However, the update did not take and it still shows PKG0.0000.0082NAA as its current software version.
I have tried different USB drives, formatted in FAT32, NTFS, exFAT and plug it in the different USB ports of the TV. It's always the same process and the same result! I have reset the data on the TV with same result. I have done a factory reset with the same result. By trade, I am an IT professional (software engineer) and I have done countless installations of all of my electronic systems, so I know what I am doing.
I recently downloaded the the 01/22/2019 release with same results. Still not able to upgrade.
Furthermore, I went through Sony support to troubleshoot the issue. I went through 3 levels of support reaching the highest level that can be done remotely. Finally their most honest tech said that it is a problem with the motherboard of the TV and they recommended a site visit by a technician at $125 just to come out plus the cost of board plus other labor charges since it is not in warranty anymore. That's total BS in my opinion. At this point, and since it works, it is not worth all of this trouble and will keep as is.
However, Sony has lost a loyal customer. I have always bought Sony TVs over the years, this was my 6th Sony TV and will be my last. I will also be returning the Sony STR-DN1080 receiver and SS-CS8 center speaker I bought last month.
Anyway, this is a long rant, my apologies, but I am very disappointed with the Sony brand.
Finally, this is happening with many other users and there is a thread open with Sony Customer Support.
If anyone has any advice, it would be greatly appreciated!