2017 Sony XBR 900E owners thread (No Price Talk) - Page 644 - AVS Forum | Home Theater Discussions And Reviews
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post #19291 of 19379 Old 11-27-2019, 10:53 PM
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It doesn't matter whether or not your display triggers HDR for these videos. Watch the videos and Vincent will explain what's actually happening.


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post #19292 of 19379 Old 11-28-2019, 08:09 AM
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Originally Posted by santal View Post
65XE9005 Died after two years of service (out of warranty). Nothing on screen, no led lights. No reaction (green or any led light) on forced reset. Power brick output shows 24V not loaded. TV drains ~10W when connected to its power brick. Did not open TV yet.
I am looking for any advice what to check next.
Call Sony. Be polite, ask if they can help in any way.
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post #19293 of 19379 Old 11-29-2019, 03:53 PM
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I have been having a frustrating experience with Sony support for the following issue and have two related questions:

Anybody having luck using an external audio system and getting sound streamed in 5.1 for HBO Now and Disney+ (5.1 works fine for Netflix and Prime Video)?

Also, with the most recent HBO Now update, which downloaded when I did the factory reset requested by Sony, the app no longer responds to any inputs — anybody experienced or fixed this?


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post #19294 of 19379 Old 11-29-2019, 06:22 PM
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Originally Posted by gi02sl View Post
I have been having a frustrating experience with Sony support for the following issue and have two related questions:

Anybody having luck using an external audio system and getting sound streamed in 5.1 for HBO Now and Disney+ (5.1 works fine for Netflix and Prime Video)?

I haven't checked in a few days, but last time I did, Disney+ was sending 5.1 to my external audio system . I can't remember right now whether it was through ARC or optical.


EDIT: Checked today, still sending 5.1 out on Disney+. It's via optical.

Last edited by DougDingle; 11-30-2019 at 06:29 PM.
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post #19295 of 19379 Old 11-30-2019, 06:15 PM
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I just picked up Panasonic UB420 4k blu ray for my 900e. During setup it asks if my HDR type is middle or high luminance or is it considered super luminance? Thanks
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post #19296 of 19379 Old 12-02-2019, 09:45 AM
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Awhile back I posted on here about the HDMI ARC connector ceasing to work suddenly to my soundbar from my 55X900E. Just wanted to state that as suddenly as it quit, over the weekend it began working again. Still have no idea what caused it.

I am still really happy with this purchase as it has a wondeful picture and and FALD really enhances contrast.

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post #19297 of 19379 Old 12-05-2019, 12:20 PM
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Quote:
Originally Posted by DougDingle View Post
I haven't checked in a few days, but last time I did, Disney+ was sending 5.1 to my external audio system . I can't remember right now whether it was through ARC or optical.


EDIT: Checked today, still sending 5.1 out on Disney+. It's via optical.


Thanks for checking and responding. After two Sony Support calls and about four hours including calls and doing the things suggested (including them remotely accessing my TV and changing settings), there was no fix. Their response is that the TV is fine and it must be the third party apps and to contact them (which I had already done). I decided to buy a Roku Ultra and run everything through there, which has worked perfectly.


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post #19298 of 19379 Old 12-05-2019, 01:11 PM
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Quote:
Originally Posted by DougDingle View Post
I haven't checked in a few days, but last time I did, Disney+ was sending 5.1 to my external audio system . I can't remember right now whether it was through ARC or optical.


EDIT: Checked today, still sending 5.1 out on Disney+. It's via optical.
Interesting. I installed Disney+ on my 900E yesterday, and was surprised that my AVR was only seeing 'Stereo' from the TV. I also use optical to the AVR, and everything else shows Dolby when present (Cable TV, Netflix, Amazon, etc.). I'll have to see if there are any settings within the Disney+ app that might impact this.

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post #19299 of 19379 Old 12-05-2019, 04:25 PM
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Originally Posted by DLCPhoto View Post
Interesting. I installed Disney+ on my 900E yesterday, and was surprised that my AVR was only seeing 'Stereo' from the TV. I also use optical to the AVR, and everything else shows Dolby when present (Cable TV, Netflix, Amazon, etc.). I'll have to see if there are any settings within the Disney+ app that might impact this.
I was a bit surprised myself.

The Disney+ app on my 2016 LG OLED is only sending stereo. The LG feeds a Denon 4300 through optical. Looking at the Denon's Info overlay, it's coming in with just two channels active.

The 900e feeds a Marantz 1608, also through optical, and the Marantz front panel say DolbyDig + Dolby Surr (my Dolby Surround upmixer so all speakers are fed). The Info overlay shows DD 5.1 coming in.

I don't understand why mine would work and other people are only getting stereo. I don't remember doing anything special or specific in the audio setup, but I'll have a look this evening when I get home.

As an aside, I rarely use the built-in apps on either set; the room with the 900e has a 2nd Gen Amazon Fire box, and the room with the LG has a new Amazon 4K Fire stick, and I usually stream using those.

Although I did notice that the 'stereo only' app on the LG seems to have a greater bit depth than the Fire Stick - when the blue grad Disney opening screen loads on the Fire Stick app, I'm seeing the transitions on the grad, which normally indicates 8 bit, whereas the LG's internal app is smooth, which usually indicates 10 bit (or better). I haven't paid a lot of attention to the 900e's app loading.
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post #19300 of 19379 Old 12-05-2019, 05:40 PM
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Quote:
Originally Posted by DougDingle View Post
I was a bit surprised myself.

The Disney+ app on my 2016 LG OLED is only sending stereo. The LG feeds a Denon 4300 through optical. Looking at the Denon's Info overlay, it's coming in with just two channels active.

The 900e feeds a Marantz 1608, also through optical, and the Marantz front panel say DolbyDig + Dolby Surr (my Dolby Surround upmixer so all speakers are fed). The Info overlay shows DD 5.1 coming in.

I don't understand why mine would work and other people are only getting stereo. I don't remember doing anything special or specific in the audio setup, but I'll have a look this evening when I get home.

As an aside, I rarely use the built-in apps on either set; the room with the 900e has a 2nd Gen Amazon Fire box, and the room with the LG has a new Amazon 4K Fire stick, and I usually stream using those.

Although I did notice that the 'stereo only' app on the LG seems to have a greater bit depth than the Fire Stick - when the blue grad Disney opening screen loads on the Fire Stick app, I'm seeing the transitions on the grad, which normally indicates 8 bit, whereas the LG's internal app is smooth, which usually indicates 10 bit (or better). I haven't paid a lot of attention to the 900e's app loading.
Well, this is quite curious:

I just opened the Disney+ App on my 900E, tried The Mandalorian again, and noticed that when it first started playing, my AVR showed Dolby, but within a couple of seconds, it reverted to stereo. I went in and out of playing the episode several times, and the same thing happened each time. It would show Dolby for a few second, but then went to stereo.

I next tried Thor Ragnarok, and found the same exact thing: a few seconds of Dolby, followed by switch to Stereo.

I don't see any settings whatsoever within the Disney+ App that would impact sound (or video for that matter).

I went to the 900E's settings, and toggled between Dolby and Dolby Plus output, but the same thing happened.

I'd be curious if others are seeing this same thing.

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post #19301 of 19379 Old 12-05-2019, 07:10 PM
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Quote:
Originally Posted by DougDingle View Post
I was a bit surprised myself.

The Disney+ app on my 2016 LG OLED is only sending stereo. The LG feeds a Denon 4300 through optical. Looking at the Denon's Info overlay, it's coming in with just two channels active.

The 900e feeds a Marantz 1608, also through optical, and the Marantz front panel say DolbyDig + Dolby Surr (my Dolby Surround upmixer so all speakers are fed). The Info overlay shows DD 5.1 coming in.

I don't understand why mine would work and other people are only getting stereo. I don't remember doing anything special or specific in the audio setup, but I'll have a look this evening when I get home.

As an aside, I rarely use the built-in apps on either set; the room with the 900e has a 2nd Gen Amazon Fire box, and the room with the LG has a new Amazon 4K Fire stick, and I usually stream using those.

Although I did notice that the 'stereo only' app on the LG seems to have a greater bit depth than the Fire Stick - when the blue grad Disney opening screen loads on the Fire Stick app, I'm seeing the transitions on the grad, which normally indicates 8 bit, whereas the LG's internal app is smooth, which usually indicates 10 bit (or better). I haven't paid a lot of attention to the 900e's app loading.
Remember Dolby Digital Plus can only be achieved through HDMI, not an Optical connection.

You may have some additional processing going in your AVR.

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post #19302 of 19379 Old 12-05-2019, 07:20 PM
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Originally Posted by groove93 View Post
Remember Dolby Digital Plus can only be achieved through HDMI, not an Optical connection.

You may have some additional processing going in your AVR.

The "+" on the front panel indicates that it's DolbyDig plus Dolby Surround, not that it's DolbyDig+.

When it's DD+, the "+" appears immediately after, with no space, like this: DolbyDig+ Dolby Surround.

Otherwise, it's DolbyDig + Dolby Surround.

Not always easy to see which is which from across the room - I usually have to put my glasses on.
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post #19303 of 19379 Old 12-05-2019, 07:33 PM
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Since you have a Denon and Marantz AVR, always check the web interface to see what's actually streaming.

I made the mistake of assuming I was Streaming Dolby Atmos on Disney Plus via my Xbox One X, when it was actually not. It was just Dolby Digital.

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post #19304 of 19379 Old 12-06-2019, 09:18 AM
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Quote:
Originally Posted by DLCPhoto View Post
Well, this is quite curious:



I just opened the Disney+ App on my 900E, tried The Mandalorian again, and noticed that when it first started playing, my AVR showed Dolby, but within a couple of seconds, it reverted to stereo. I went in and out of playing the episode several times, and the same thing happened each time. It would show Dolby for a few second, but then went to stereo.



I next tried Thor Ragnarok, and found the same exact thing: a few seconds of Dolby, followed by switch to Stereo.
This is exactly what was happening with mine (optical connection). However, it worked fine on an older, much cheaper tv/receiver combo I have in another room with a Roku. This leads me to believe it’s either the tv or the app created for Android (vs Roku), but I don’t know how to tell which is at fault.




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post #19305 of 19379 Old 12-06-2019, 09:28 AM
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Originally Posted by gi02sl View Post
This is exactly what was happening with mine (optical connection). However, it worked fine on an older, much cheaper tv/receiver combo I have in another room with a Roku. This leads me to believe it’s either the tv or the app created for Android (vs Roku), but I don’t know how to tell which is at fault.
Thanks for the post and confirmation that I'm not the only seeing this.

Since I have no problems getting Dolby with the same TV, the same AVR, the same connection, and other Apps on the same TV, then it pretty much has to be something odd going on with the App itself, at least as it gets installed on the 900E.

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post #19306 of 19379 Old 12-08-2019, 04:07 PM
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Is it true that there is a Av Sync bug? I saw on another forum that its causing brightness changes on the local dimming. So disabling will fix the issue. Find it hard to believe cause Av sync has to deal with lip sync and sound.
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post #19307 of 19379 Old 12-11-2019, 09:27 AM
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Film mode low or high for 24p UHD 4k?

Hey guys,

I had a quick question about what motion settings others are using for 4k UHD 24p content as far as film mode under motion settings? I have it on True Cinema and High film mode and I go back and forth between low and high
quite a bit and was just curious what others use on their 900e for 24p 4k content.

Stutter seems to bother me a bit on both settings but I think that's just the 24p framerate and I'm sensitive to motion and not
a fan of SOE.

I have tried Custom 1 with Film mode medium but I start to notice the SOE pretty quickly.
Again I was just curious of what other 900e owners use if any motion at all.

Thanks !!

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post #19308 of 19379 Old 12-11-2019, 10:53 AM
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Hey guys,

I had a quick question about what motion settings others are using for 4k UHD 24p content as far as film mode under motion settings? I have it on True Cinema and High film mode and I go back and forth between low and high
quite a bit and was just curious what others use on their 900e for 24p 4k content.

Stutter seems to bother me a bit on both settings but I think that's just the 24p framerate and I'm sensitive to motion and not
a fan of SOE.

I have tried Custom 1 with Film mode medium but I start to notice the SOE pretty quickly.
Again I was just curious of what other 900e owners use if any motion at all.

Thanks !!
How are you feeding and playing this 4k content?

Streaming? Which app? Local play? Which app? Blueray?

I have those same settings. I only play local or stream. I dont force resolution or refresh rate change, so the TV is always set to [email protected] hz.
There is a lot of back and forth between why Android TV doesnt change resolutions properly, or color space, or something.

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post #19309 of 19379 Old 12-11-2019, 11:14 AM
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How are you feeding and playing this 4k content?

Streaming? Which app? Local play? Which app? Blueray?

I have those same settings. I only play local or stream. I dont force resolution or refresh rate change, so the TV is always set to [email protected] hz.
There is a lot of back and forth between why Android TV doesnt change resolutions properly, or color space, or something.
Hi vapore0n,
Thanks for the reply.

I am using an x800 Sony Blu ray player set for 24hz while watching discs , Roku Ultra and Apple TV with frame match switched on for streaming. All content on these show 23.9hz on my Onkyo receiver while watching 24p content.
Apps are Netflix, Amazon Prime, Showtime Anywhere which plays 23.9hz unlike HBO go which will only do 59hz, and Disney +. I don't use the 900e native apps, everything is done through Blu Ray, Apple TV 4k, or my Roku Ultra.

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post #19310 of 19379 Old 12-11-2019, 07:33 PM
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Hey all, weird question maybe. My newer Vizio in my bedroom, I just figured out how to set the screen saver to a slide show of my Google photos. I can even select which album I want to show as well. So, sitting here with my Sony in the living room, the screen saver pops up. So I go to the Google home app, and there isn't an option to use Google photos. Is this a limitation of this TV? I'll attract screenshots, but literally every setting I can change in the app is the same on both tvs, except I can't pick Google photos for my screensaver
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post #19311 of 19379 Old 12-12-2019, 10:34 AM
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Hey all, weird question maybe. My newer Vizio in my bedroom, I just figured out how to set the screen saver to a slide show of my Google photos. I can even select which album I want to show as well. So, sitting here with my Sony in the living room, the screen saver pops up. So I go to the Google home app, and there isn't an option to use Google photos. Is this a limitation of this TV? I'll attract screenshots, but literally every setting I can change in the app is the same on both tvs, except I can't pick Google photos for my screensaver
What firmware are you on? I have nothing like that at ALL in my 900E with the new firmware.
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post #19312 of 19379 Old 12-12-2019, 10:58 AM
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What firmware are you on? I have nothing like that at ALL in my 900E with the new firmware.
You don't have a screen saver? I've had that on mine since I got it. And I'm on the latest firmware, just did a software update check last night.
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post #19313 of 19379 Old 12-12-2019, 11:04 AM
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You don't have a screen saver? I've had that on mine since I got it. And I'm on the latest firmware, just did a software update check last night.
That isn't from the firmware then... It's from somewhere else. The "Screensaver" settings offer Sleep, Backdrop, and Colors for a screensaver.
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post #19314 of 19379 Old 12-12-2019, 11:13 AM
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That isn't from the firmware then... It's from somewhere else. The "Screensaver" settings offer Sleep, Backdrop, and Colors for a screensaver.
Well that was my question, as my Vizio gives me the option of Google photos through chromecast, the same chromecast version as the sony.
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post #19315 of 19379 Old 12-12-2019, 11:33 AM
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Well that was my question, as my Vizio gives me the option of Google photos through chromecast, the same chromecast version as the sony.
Through Chromecast? Yeah, you're definitely not trying to configure this purely from the firmware. Seems that this would be an app-related issue.
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post #19316 of 19379 Old 12-14-2019, 04:42 PM
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Your issue sounds exactly like mine. I own a XBR-55X900E model that I purchased in November 2017. I cannot get it to update to the new version released no matter what I try. It is currently showing PKG0.0000.0082NAA and Android version 7.0. I have tried to update through the Internet using the System Software update of the TV, but I keep getting a message that says "Your software is up-to-date".

I then downloaded the 6.5805 version and tried to install manually through USB per the directions:
Once the USB is inserted, the TV realizes that there is a new version and begins the installation process. It goes for about 5 minutes with the installation progress bar moving along. Then it reboots and it comes back with a message that says the "Update was installed successfully. Please remove the USB drive". However, the update did not take and it still shows PKG0.0000.0082NAA as its current software version.
I have tried different USB drives, formatted in FAT32, NTFS, exFAT and plug it in the different USB ports of the TV. It's always the same process and the same result! I have reset the data on the TV with same result. I have done a factory reset with the same result. By trade, I am an IT professional (software engineer) and I have done countless installations of all of my electronic systems, so I know what I am doing.
I recently downloaded the the 01/22/2019 release with same results. Still not able to upgrade.
Furthermore, I went through Sony support to troubleshoot the issue. I went through 3 levels of support reaching the highest level that can be done remotely. Finally their most honest tech said that it is a problem with the motherboard of the TV and they recommended a site visit by a technician at $125 just to come out plus the cost of board plus other labor charges since it is not in warranty anymore. That's total BS in my opinion. At this point, and since it works, it is not worth all of this trouble and will keep as is.
However, Sony has lost a loyal customer. I have always bought Sony TVs over the years, this was my 6th Sony TV and will be my last. I will also be returning the Sony STR-DN1080 receiver and SS-CS8 center speaker I bought last month.
Anyway, this is a long rant, my apologies, but I am very disappointed with the Sony brand.

Finally, this is happening with many other users and there is a thread open with Sony Customer Support.
If anyone has any advice, it would be greatly appreciated!

So any new info on this yet? I too am having this issue with PKG0.0000.0082NAA. The sony customer support just sends me the links to the website for installing auto or manual over a usb stick since I'm out of their 1 year warranty period. I too am stuck on version 0000 instead of 6520 of their firmware with android 7.
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post #19317 of 19379 Old 12-15-2019, 10:32 AM
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Originally Posted by paglamia View Post
So any new info on this yet? I too am having this issue with PKG0.0000.0082NAA. The sony customer support just sends me the links to the website for installing auto or manual over a usb stick since I'm out of their 1 year warranty period. I too am stuck on version 0000 instead of 6520 of their firmware with android 7.
I was unable to update the version. I seriously contemplated of getting a new motherboard from eBay, but since it was working anyway, I opted not to do so. I bought a new TV (not Sony) and moved the Sony to the basement office
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post #19318 of 19379 Old 12-16-2019, 07:22 PM
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6 Underground on Netflix looks really good, definitely recommend!
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post #19319 of 19379 Old 12-17-2019, 12:36 AM
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Question Sony XBR-900E

Greetings,

Does this model have DV capabilities? Or firmware upgrade ?

Regards
Dabonz
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post #19320 of 19379 Old 12-17-2019, 03:16 AM
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Greetings,

Does this model have DV capabilities? Or firmware upgrade ?

Regards
Dabonz
No. The 950e was the one that added DV capabilities with a firmware update. The 950e has a different chip that enables this. I’m sure due to licensing, plus age, this tv will never see DV.

Sony x900e, Sony STR-DN1080, Sony Core Series speakers (5.1.2), NVidia Shield TV, Synology 4 bay NAS (12TB total)
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