*OFFICIAL* 2017 Sony XBR-X940E - Owner's ONLY Thread (No Price Talk) - Page 284 - AVS Forum | Home Theater Discussions And Reviews
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post #8491 of 9329 Old 01-28-2019, 09:32 AM
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Okay, I've been lurking here and considering buying this TV for months now, but I've never quite been able to bite the bullet. As of this morning Best Buy is sold out of it, and the only place to buy is from Video & Audio Center, so it seems this is now the ultimate decision time. If I buy it, it would be on Amazon via Video & Audio Center (fulfilled by Amazon).

So, should I question buying it, here in January 2019? At this point my concern is because the TV is about two years old now and its potential for panel problems. And considering the very low stock remaining in case something is wrong with it.

Sorry, I know this is an owner's only thread, but I've really appreciated all the insights I've read on here over the past few months. I will be very grateful for any advice. Thank you all in advance!
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post #8492 of 9329 Old 01-28-2019, 09:47 AM
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Quote:
Originally Posted by montana49kc View Post
Okay, I've been lurking here and considering buying this TV for months now, but I've never quite been able to bite the bullet. As of this morning Best Buy is sold out of it, and the only place to buy is from Video & Audio Center, so it seems this is now the ultimate decision time. If I buy it, it would be on Amazon via Video & Audio Center (fulfilled by Amazon).

So, should I question buying it, here in January 2019? At this point my concern is because the TV is about two years old now and its potential for panel problems. And considering the very low stock remaining in case something is wrong with it.

Sorry, I know this is an owner's only thread, but I've really appreciated all the insights I've read on here over the past few months. I will be very grateful for any advice. Thank you all in advance!
I’d bite the bullet now if you really want the TV. It’s a great tv. The panel lottery is a whole other issue. Just know if you get a bad one, Sony will probably replace it with F series which is not quite as good. Wish you luck.
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post #8493 of 9329 Old 01-28-2019, 05:59 PM
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Quote:
Originally Posted by montana49kc View Post
Okay, I've been lurking here and considering buying this TV for months now, but I've never quite been able to bite the bullet. As of this morning Best Buy is sold out of it, and the only place to buy is from Video & Audio Center, so it seems this is now the ultimate decision time. If I buy it, it would be on Amazon via Video & Audio Center (fulfilled by Amazon).

So, should I question buying it, here in January 2019? At this point my concern is because the TV is about two years old now and its potential for panel problems. And considering the very low stock remaining in case something is wrong with it.

Sorry, I know this is an owner's only thread, but I've really appreciated all the insights I've read on here over the past few months. I will be very grateful for any advice. Thank you all in advance!

I would tend to agree with what pappduke^ said. To me, it would be worth the risk...especially at the price.
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post #8494 of 9329 Old 01-28-2019, 10:44 PM
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^agreed, even now this set at the price is a steal, I'm glad I jumped on it when I did, considering the only real competition this set has LCD wise is the Z9D.
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Last edited by Cam1977; 01-29-2019 at 01:44 PM.
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post #8495 of 9329 Old 01-29-2019, 11:25 AM
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I second the motion on buying now. This set is my best purchase since my older Samsung KS8000. Someone in this thread once called this thing a "Light Bazooka". They were not lying, incredible whites and superb blacks. Picture quality IMO second to none.
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post #8496 of 9329 Old 01-29-2019, 11:52 AM
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I bought my tv back when it was considerably more money and I have no regrets. Getting this tv at such a reduced price is like hanging with Charlie Sheen at a Vegas strip club. #Winning

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post #8497 of 9329 Old 01-29-2019, 01:06 PM
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I have TV's in other rooms and when I walk in the room with the 940e it's like a whole new world.

Contrast!

These are just my opinions.
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post #8498 of 9329 Old 01-30-2019, 07:31 AM
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Since nobody mentioned this, I thought I will -

The new firmware version is absolutely fantastic and brings dramatic and extremely noticeable improvement to the frame interpolation algorithm of the TV.
Unlike before, you can now set the Smoothness setting to 3 with virtually no artifacts even on fast motion, or even to 4 with very rare minimal artifacts.

I'm a fan of the clarity a higher frame rate brings (even though many people consider this a "soap opera effect" because they're so used to viewing 24 fps content that they can't realize a higher frame rate looks more natural and real, closer to reality) and therefore this update is incredible.

Without starting a discussion on what looks better as it's a matter of opinion, to those who can't stand this feature - I suggest keeping an open mind and forcing yourself to watch a higher frame rate for a week. After your mind adjusts, it will look natural and you won't be able to fathom how 24 fps content ever looked okay to you before.
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post #8499 of 9329 Old 01-30-2019, 11:13 AM
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Still don’t understand why I do not get any of the software updates. Haven’t gotten one since purchasing in October. Still running August dated software. When I query for new software says “software is up to date, no new software”. Should not have to go through the USB download thing.
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post #8500 of 9329 Old 01-30-2019, 01:20 PM
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Quote:
Originally Posted by John9999 View Post
Still don’t understand why I do not get any of the software updates. Haven’t gotten one since purchasing in October. Still running August dated software. When I query for new software says “software is up to date, no new software”. Should not have to go through the USB download thing.
Same here, it's pretty odd...
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post #8501 of 9329 Old 01-30-2019, 03:04 PM
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Originally Posted by commodore_dude View Post
Same here, it's pretty odd...
Same here!

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post #8502 of 9329 Old 01-30-2019, 05:42 PM
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Same here!

Same here. It makes no sense.
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post #8503 of 9329 Old 01-30-2019, 05:59 PM
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Just did the USB update so we'll see how it goes. Home screen looks different now, not that it really matters since I never use the TV interface to do anything other than updates or settings changes.
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post #8504 of 9329 Old 01-31-2019, 12:01 AM
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Originally Posted by purpleman2k View Post
Since nobody mentioned this, I thought I will -

The new firmware version is absolutely fantastic and brings dramatic and extremely noticeable improvement to the frame interpolation algorithm of the TV.
Unlike before, you can now set the Smoothness setting to 3 with virtually no artifacts even on fast motion, or even to 4 with very rare minimal artifacts.

I'm a fan of the clarity a higher frame rate brings (even though many people consider this a "soap opera effect" because they're so used to viewing 24 fps content that they can't realize a higher frame rate looks more natural and real, closer to reality) and therefore this update is incredible.

Without starting a discussion on what looks better as it's a matter of opinion, to those who can't stand this feature - I suggest keeping an open mind and forcing yourself to watch a higher frame rate for a week. After your mind adjusts, it will look natural and you won't be able to fathom how 24 fps content ever looked okay to you before.
Yeah, I noticed this on the last firmware we got in asia pacific last year. I couldn't have interpolation on before because of the soap opera effect, but now have it set to 3 for most of the time. It's significantly better.
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post #8505 of 9329 Old 01-31-2019, 01:53 AM
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Same here. It makes no sense.
Still haven't recieved it yet as well, and kinda hoping that it solves the powering on issues I've been having.

Last edited by Cam1977; 01-31-2019 at 02:02 AM.
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post #8506 of 9329 Old 01-31-2019, 04:56 AM
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One thing I noticed, I was always having to force stop the Netflix app because it would freeze on the spinning icon if I didn't use the TV in a couple days (which is often during weekdays) if the TV went to sleep I assume. It hasn't done it once since the update.

The one thing I wish they would fix is when using any of the steaming apps, the interface lags like crazy.
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post #8507 of 9329 Old 01-31-2019, 11:30 AM
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Originally Posted by John9999 View Post
Still don’t understand why I do not get any of the software updates. Haven’t gotten one since purchasing in October. Still running August dated software. When I query for new software says “software is up to date, no new software”. Should not have to go through the USB download thing.
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Originally Posted by commodore_dude View Post
Same here, it's pretty odd...
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Originally Posted by ggw2000 View Post
Same here!
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Originally Posted by BobDyl View Post
Same here. It makes no sense.
I'm experiencing same thing so I screen chatted with Sony who said the software is rolled out in phases and that it should be updating soon if using auto update. My 940 is ver 6.56 while my understanding is that latest is 6.58.
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post #8508 of 9329 Old 01-31-2019, 11:52 AM
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Originally Posted by SightSeeker1 View Post
One thing I noticed, I was always having to force stop the Netflix app because it would freeze on the spinning icon if I didn't use the TV in a couple days (which is often during weekdays) if the TV went to sleep I assume. It hasn't done it once since the update.
Ah, nice to hear someone else experiences the same spinning icon dilemma and found the same fix. I generally only fire the tv up once or twice a week, primarily on weekends. Interesting to hear that the update has seemed to fix that. I've got the auto update set to off, and its been about a month since last check. Might be time to check for the update if I want to get away from the force stop fix.

Another fix that would be cool as hell but will most likely never happen would be for the DD+ audio signal that Netflix sends to be compatible for ATMOS pass thru to my Denon AVR. Everything I've read is this is a Netflix issue and not a Sony or Denon thing. Anybody second the motion of my thoughts??
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post #8509 of 9329 Old 01-31-2019, 01:27 PM
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Amazing

I know it’s been said before by many, but this TV is amazing. I watched The First Man 4K the other night and the blacks were unbelievable along with bright scenes. The Hunger Games Mockingjay 1 & 2 through iTunes equally amazing. Sade Bring Me Home Blu-ray also great. I think I’m a little giddy, especially since my girlfriend commented on the picture quality 😁
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post #8510 of 9329 Old 02-01-2019, 04:35 AM
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How can I eliminate judder on this TV? It nauseates me!

Except, of course, in paranoid delusions for those that believe.
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post #8511 of 9329 Old 02-01-2019, 06:13 AM
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I'm experiencing same thing so I screen chatted with Sony who said the software is rolled out in phases and that it should be updating soon if using auto update. My 940 is ver 6.56 while my understanding is that latest is 6.58.
Doesn’t explain why I am 2 iterations behind. Think something isn’t working as intended on Sony side.
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post #8512 of 9329 Old 02-01-2019, 06:37 AM
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How can I eliminate judder on this TV? It nauseates me!
Judder with what exactly? It will vary with different sources 30, 60 or 24 fps. Turn all motion processing off and see what happens. Search YouTube for blurbusters and play with the settings while watching the test patterns. I see the occasional frame drop. Not sure if that is avoidable with motion processing. It just is not perfect. But with it off, I don't recall ever seeing frame drops. Golf putting is also a good test for this, watching the ball travel to the hole. Certain motion settings caused the ball the stutter severely but only randomly never every time. That's what I mean by not perfect.
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post #8513 of 9329 Old 02-01-2019, 06:38 AM
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Doesn’t explain why I am 2 iterations behind. Think something isn’t working as intended on Sony side.

Agreed. It's some kind of Sony bug that they are clueless about. I waited months for the last "phased" update rollout. Never received it over the network.
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post #8514 of 9329 Old 02-01-2019, 06:41 AM
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Ugh, this firmware update took away the command "picture mode". I use a harmony remote and assigned that command to a button so that the picture settings come right up. Now I press it and nothing happens, now have to resort to the action menu button and scroll down to picture settings. Does anyone know a quicker way of getting to picture settings or better yet just switching to game mode?

Edit: Just spoke with Sony support who was useless, trying to make me unplug my tv blah blah blah. I can't imagine its only me with this issue but if anyone else uses the picture mode command and has done the firmware update, please let me know your results. I have sent an email out to support with the firmware in the subject line so hopefully it will find someone who can actually fix this. I recommended they put in a quick command to switch between picture modes.

Last edited by Ocho817; 02-01-2019 at 07:35 AM.
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post #8515 of 9329 Old 02-01-2019, 08:22 AM
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Quote:
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Originally Posted by njfoses View Post
My 940E is on version 6.5629 and when I do a new firmware check it says it's the latest firmware. I guess I'll have to updated via USB. Or, just wait.

Mark

How do you know what firmware the tv is on? I go to settings and about, but it only shows version 7.0
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post #8516 of 9329 Old 02-01-2019, 09:30 AM
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Originally Posted by SightSeeker1 View Post
One thing I noticed, I was always having to force stop the Netflix app because it would freeze on the spinning icon if I didn't use the TV in a couple days (which is often during weekdays) if the TV went to sleep I assume. It hasn't done it once since the update.

The one thing I wish they would fix is when using any of the steaming apps, the interface lags like crazy.
I am one of those guys that use the native TV streaming apps and I never had an issue with Netflix/Amazon Prime freezing. This is applicable to the last FW and the latest (v6.5830) that I just updated via USB
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post #8517 of 9329 Old 02-01-2019, 09:32 AM
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How do you know what firmware the tv is on? I go to settings and about, but it only shows version 7.0
Yeah, that's how you show the current FW. If you check for a firmware update, you probably won't get one...would need to go the manual USB route.

BTW - the latest FW is 8.0 (v6.5830).
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post #8518 of 9329 Old 02-01-2019, 10:52 AM
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FW 8.0 (v6.5830) - initial impressions

Apologies for the long post, but I reckon most users would find the following useful, especially if you're on the fence to perform the manual FW upgrade to 8.0

BACKGROUND:
Got this TV in Dec '18, let it auto-update to the latest FW it found and used if for about 2 months; and in the short time I've had it, it proved an excellent buy and provides spectacular images!

MY "OLD" SETUP:
- primary use are the internal streaming apps (Netflix and Amazon Prime only)
- Cambridge Audio CXUHD 4k player via HDMI 2 (set to enhanced). HDR only, no DV until CA releases one to put it on par with Oppo 203
- TV mode: either Custom or Cinema Pro. General settings
Color ~ 58
Contrast ~ 46/47
Dimming and HDR - high
Neutral/Warm (found Expert 1 has a VERY green tint...very bothering to me coming from a warm Panny Plasma set)
Clearness ~ 3
Smoothness ~ 0


THE UPGRADE:
So 2 days ago, decided to manually update the TV via the USB to 8.0 (v6.5830). Reset the TV data BEFORE and AFTER the update

GENERAL IMPRESSIONS:
1. Home screen is simpler and easier to use - PLUS

2. Menus are similarly arranged, and won't provide a learning curve - PLUS
I also noticed that now each mode (e.g. Cinema Pro, Custom) has a 'notch' bar for settings (e.g. brightness, contrast). - PLUS
This bar seems to be the recommended setting for each individually mode. Consistently playing with settings, I found that Sony's recommended ones fit quite well and left them as is for most (except for DV on Amazon prime...more on that later).
Each TV mode (Custom, Standard, etc.) has different default settings, so to get it right, minute adjustments need to be made.

3. Color tone, mapping - BETTER out of the box
In the previous version, I found the TV needed more color, so I set it to high 50s. Also, other settings would need special tweaking as well...In this version, I found plentiful of color is provided with the default settings, so I left most as is.
Sidebar notes:
I cannot say it this is due to the fact that the TV 'broke in' after 2 months of usage, or the FW update is much better...
Btw - does this TV have a break in period?

4. In my mind, the main modes most people should end up using with TV:
- Custom: the brightest setting, but because it's so bright, I found that it washes out some of the colors, minimizes the contrast and black definition. I ended up using this mode for Dolby Vision streams only (Jack Ryan on Prime and Altered Carbon on Netflix). This isn't my favorite setting for 'general' 4K or merely 1080p shows.
- Cinema Pro: a great choice for most media. Darker than Custom and Cinema Home. Provides more accurate/natural pictures and contrast ratio.
- Cinema Home: for 4K and 1080P shows, this is the preferred choice (for me). It isn't as bright as custom, nor as dark as Pro. A better middle of the road.

Caveat emptor: coming from a 10 yr old Panny Plasma, I tend to prefer warmer and darker images.

STREAMING & USAGE IMPRESSIONS:
Like I said above, the GUI is nice and smooth, and never experienced a freeze or slow down. I found the experience pleasing and a welcomed upgrade from previous; those using the native apps like I do will like it as well I reckon.

Quick Netflix tests (native app):
- Kingdom (4k UHD Korean show). Mode I ended up settling on: Cinema Home.
Subject matter aside (not into zombies or whatever), this show looks STUNNING. It looked fantastic before the update, looks just as good afterwards...perhaps even better. Highly recommended for a 4K UHD stream test.

- Altered Carbon (Dolby Vision). Best mode for this show: auto detection to DV
Provides superior contrast, vivid colors. Still, like with the previous update, I found this show has a dark light theme. Messing about with the Gamma setting improves things. Also, setting Live Color to HIGH seems to brighten up the screen significantly. I don't remember that 'feature' in the previous version. Medium, Low or Off doesn't seem to do much, but HIGH definitely brightens up the image.

- Narcos Mexico (Dolby Vision). Mode used - auto DV
With the previous FW, this show completely sucked big time. Grainy, dark, washed out. A total mess for DV.
With the latest FW, it was improved. For instance, ep 5, there is a night scene where Escobar meets the main protagonist, the scene isn't as dark as with the previous FW, actually I can now discern the people's faces, see their eyes and some of the background. In previous FW, the DV was so bad, the show became unwatchable - I had to switch to an external streaming device to finish it.

Quick Amazon Prime tests (native app):
- Jack Ryan (Dolby Vision). Mode I used: auto DV
Default DV settings the TV gave me when playing this were HORRIBLE. Extremely dark, washed out colors. I swear DV in the previous FW looked better. I changed some settings: increased Gamma to max, Contrast, Dark adjust, HDR, Dimming to Max, Live Color to max - improved the viewing picture. Again, NOT impressed with DV...

Also, I think Netflix does DV better than Amazon Prime (comparing Altered Carbon vs. Jack Ryan).

- BEAT (HDR 4K German series)
On my Panny 1080p Plasma, this show looked great from the get go. Out of the box settings, they didn't look as good on the Sony 940e. I had to do some serious tweaking: increased Gamma +1 (from default), changed Color Tone to Neutral, MAX dimming and Black Adjust, Auto on most other settings (btw, motion settings always same). The result was extremely nice, very pleasing and a definite increase over my lowly 1080p Plasma.


4K UHD disc playback:
Using the CA CXUHD player for Planet Earth II (HDR discs) is SPECTACULARLY FANTASTIC. Mode I ended up was Cinema Home; this proved to be not as bright as Custom, and not as dark as Pro (default settings for most). This would be my REFERENCE picture test for anyone visiting - yeah, that good!

GENERAL PICTURE SETTINGS: (my preference, not reference)
- For DV streaming
Custom, max Gamma, max Live Color, Max Local Dimming, HDR, Contrast, etc.

- For general 4k and 1080p streaming:
Cinema Home: most settings set as default except:
1. Black level ~ 47
2. Color mode ~ neutral. Additionally, I decreased the G tint by 7-8 notches (applicable on all media by the way)
3. Max: Local Dimming, HDR, Black Adjust.
4. Clearness - 3 and Smoothness - 0

FINAL THOUGHTS:
Should you upgrade - YES

P.S. General 4K picture comments:
- My only DV source for me thus far is from Netflix or Amazon from native apps
- 'regular' 4K - looks stunning NO MATTER what. Default settings are that good that you can't mess up the picture quality: sharpness, contrast, colors, vividness/pop, detail - for me, all are 10/10
- HDR > DV by a looooooong mile.
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Last edited by no_cure; 02-01-2019 at 11:24 AM. Reason: DV picture settings; more Prime streaming impressions
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post #8519 of 9329 Old 02-01-2019, 10:59 AM
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By the way,

Is it just me or Dolby Vision on this set is a total let down - MINUS MINUS - a total bull-kaka visionary experience (yeah I feel that strongly about it)

Would DV experience (or general streaming for that matter) be better via ATV 4k vs. TV's native streaming apps? For HDR, general 4k and 1080p, I find the native streaming apps are awesome. For DV - yeah, not so much.
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post #8520 of 9329 Old 02-01-2019, 11:24 AM
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Quote:
Originally Posted by Ocho817 View Post
Ugh, this firmware update took away the command "picture mode". I use a harmony remote and assigned that command to a button so that the picture settings come right up. Now I press it and nothing happens, now have to resort to the action menu button and scroll down to picture settings. Does anyone know a quicker way of getting to picture settings or better yet just switching to game mode?

Edit: Just spoke with Sony support who was useless, trying to make me unplug my tv blah blah blah. I can't imagine its only me with this issue but if anyone else uses the picture mode command and has done the firmware update, please let me know your results. I have sent an email out to support with the firmware in the subject line so hopefully it will find someone who can actually fix this. I recommended they put in a quick command to switch between picture modes.
Same issue here and super annoying. You will also notice if you use IP commands with with your Harmony that the power on and off function now works sporadic at best.
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