TV Dilemma-to fix or to go new-thoughts requested - AVS Forum | Home Theater Discussions And Reviews
Forum Jump: 
 1Likes
  • 1 Post By lenny3332
 
Thread Tools
post #1 of 9 Old 08-16-2017, 08:07 AM - Thread Starter
Newbie
 
Join Date: Oct 2016
Posts: 13
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 1
TV Dilemma-to fix or to go new-thoughts requested

Hi All,


To preface, I am definitely not a TV guru. I am coming to the forum that I trust as I know that all of you will give good advice.


Here is my situation. I purchased a Samsung KS8500 (curved) this past weekend. It was open box from a local store and had a great price. I hung it on the wall and powered up. I then noticed a large vertical line-mainly purple that extends all the way from the top to the bottom. It does not go away while the TV is on. It cannot be seen when the TV is off. This was depressing.


Ultimately I think I have 2 options. 1. Get it fixed from Samsung. 2. Return it for a full refund. They have no more in stock so getting another one is not an option.


My question is if it is best to get fixed? As it was greatly discounted, I can't just get a TV of this quality for that price. If fixed, will it be good as new? My other option is to try to come up with a little more cash to get a TV like a Sony X900e or a Vizio M series.


I appreciate all the support.


Thanks,
Ryan
lenny3332 is offline  
Sponsored Links
Advertisement
 
post #2 of 9 Old 08-16-2017, 08:55 AM
AVS Forum Special Member
 
skschatzman's Avatar
 
Join Date: Oct 2016
Posts: 3,607
Mentioned: 78 Post(s)
Tagged: 1 Thread(s)
Quoted: 2725 Post(s)
Liked: 1611
@lenny3332 what is your intentions for viewing? Daytime? Dark room theater? Both?

Are you mainly watching broadcast TV? Movies?(Bluray or Netflix) TV shows?

Curved lost appeal very fast. It's pretty much abandoned by all the major manufacturers. Other than looking cool, it serves no obvious purpose to viewing experience.

If you are wanting a dark room theater experience, I would recommend looking at FALD or OLED displays. The Vizio M is better for dark room viewing, but does not get as bright as the ks8500 for daytime viewing. The Vizio P is also a suggestion as it has a lot more dimming zones for better blacks and contrast ratio.

Sent from my SM-G955U using Tapatalk
skschatzman is offline  
post #3 of 9 Old 08-16-2017, 09:07 AM - Thread Starter
Newbie
 
Join Date: Oct 2016
Posts: 13
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 1
Thanks for the response. The TV will be used for mainly cable TV-non 4k. I would like to have the option of 4k viewing, but it will be limited.


The room that I will be viewing from does have a few windows. It will be viewed during the day and at night, but there is definitely light that comes in.
lenny3332 is offline  
Sponsored Links
Advertisement
 
post #4 of 9 Old 08-16-2017, 09:23 AM
AVS Forum Special Member
 
skschatzman's Avatar
 
Join Date: Oct 2016
Posts: 3,607
Mentioned: 78 Post(s)
Tagged: 1 Thread(s)
Quoted: 2725 Post(s)
Liked: 1611
Iin your use case, I would suggest looking at looking at the Sony X900E

http://www.rtings.com/tv/reviews/samsung/ks8500
VS.
http://www.rtings.com/tv/reviews/sony/x900e

Sent from my SM-G955U using Tapatalk
skschatzman is offline  
post #5 of 9 Old 08-16-2017, 06:57 PM
Member
 
Join Date: Aug 2017
Posts: 86
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 48 Post(s)
Liked: 29
If you paid a great deal less than what an X900E would cost you, I would have it fixed by Samsung. Even though the 900E is better than the KS8500, it's not so much better that it's worth spending a lot more cash on. And the KS8500 is most certainly better than an M-series.
Just_Nick is offline  
post #6 of 9 Old 08-17-2017, 06:27 AM - Thread Starter
Newbie
 
Join Date: Oct 2016
Posts: 13
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 1
Thanks Nick.
lenny3332 is offline  
post #7 of 9 Old 08-17-2017, 07:05 AM
AVS Forum Special Member
 
skschatzman's Avatar
 
Join Date: Oct 2016
Posts: 3,607
Mentioned: 78 Post(s)
Tagged: 1 Thread(s)
Quoted: 2725 Post(s)
Liked: 1611
@lenny3332 Understand that if you go the repair route, you will not have a great dark room theater experience. Local dimming is very poor on the ks8500.

Sent from my SM-G955U using Tapatalk

Last edited by skschatzman; 08-17-2017 at 08:35 AM.
skschatzman is offline  
post #8 of 9 Old 08-17-2017, 08:51 AM - Thread Starter
Newbie
 
Join Date: Oct 2016
Posts: 13
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 1
Thanks skschatzman. With your advice and looking at the general forum, I have decided to take it back to the store. I just ordered the 900E. I got it at a good deal (I believe), with one of the vendors on this forum.
kauaidoug likes this.
lenny3332 is offline  
post #9 of 9 Old 08-17-2017, 11:42 AM
AVS Forum Special Member
 
skschatzman's Avatar
 
Join Date: Oct 2016
Posts: 3,607
Mentioned: 78 Post(s)
Tagged: 1 Thread(s)
Quoted: 2725 Post(s)
Liked: 1611
Let us know how it turns out.

Sent from my SM-G955U using Tapatalk
skschatzman is offline  
Sponsored Links
Advertisement
 
Reply LCD Flat Panel Displays

Tags
KS8500 , vertical line , x900e

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off