After dealing with DSE for the past two weeks, I contacted Samsung’s tech support last night as I noticed a dead pixel too.
After about an hour of not so useful troubleshooting with the tech support technician (chat), he agreed to let me request an in-home service.
Surprise: when entering my S/N, I kept getting an error message saying that either my product was too old (over three years), or hadn’t been purchased in the US (it was). I had to spend more time with the tech so he could register my TV for me (I still can’t see it under “my products”), and he had to create the ticket for me too. So, that sucks.
Bottom line, the DSE is quite distracting, and I’m very unhappy with that dead pixel (and all the stuck ones).
I have an AA01 panel if that matters.
In your experience, what’s the rate at which Samsung agrees to replace the TV with those issues?
Last edited by SamF18; 01-03-2019 at 01:32 PM.
Reason: Adding line breaks for readability