Originally Posted by Michael Carton
Another recent issue after the software update...
My Logitec harmony elite no longer controls the TV. It was working fine before.
I use a wired internet connection on the TV, and it seems like the Harmony can only function properly if the TV is connected to the WIFI on the same network. I had disconnected the WIFI to the TV because there was an issue using BOTH wifi and wired connection, something wouldn't chromecast properly or maybe it was an ARC issue (can't remember what the issue was).
I would prefer wired connection on the TV due to the better bandwidth, but I also want the remote to work properly. I also cannot add a WIFI network, it tries but never connects. I think I need to first remove the ethernet cable, but not sure. I will try tonight.
BTW, all the AV equipment is in a remote room, which is why I use the Harmony.....
Not sure exactly what the software update had to do with this, if anything........
Originally Posted by cheyennebob
Having the same issue with my Harmony Ultimate Home and I'm still on the previous update. It gives me an error message that it can't communicate with my 900F on ethernet. Says to use software to troubleshoot. Nowhere on software does it have a troubleshooter. Frustrated!
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I sometimes have that problem if I totally shut down, reboot, or unplug the Sony; the firmware update does several full reboots -- the problem is not unique to FW 6.6510. When you first add the Sony as a Harmony Device using IP, it asks for a code on the Sony screen, essentially you are giving the Hub permission to control the Sony via the network. It seems when you shutdown the Sony, the Harmony Hub thinks it needs to ask permission again, at least this is what I've surmised by the way it's acted in the past.
My go to fix is to launch a TV based activity from my iPad instead of the Harmony remote, it sometimes then asks me for the code on the screen (which may or may not be on, and I've never actually seen another code). I just leave the code field empty and hit Enter, or Continue, or whatever the prompt is. That seems to fix the connection between the Hub and Sony, at least it has for me and it's worked several times. If you don't have an iPad an iPhone might also work, or possibly an Android device, I've only tried an iPad.
Unplugging your Hub may also help as it does with other problems. Once I've also deleted the Sony 'Device' in the Harmony App and then re-added it, it's not that hard to rerun the Activities and fix the Sony settings, but I only did that to try and fix the Picture Mode problem I mentioned above and while it didn't fix that, it might fix this.
Hope it works for you!