Originally Posted by DVD Freaky
There's probably no way to quantify this, but how much of a risk really is "playing the panel lottery" when getting the 6-Series?
mentioned, its all a panel lottery. I have had amazingly great luck with tons of flat panels over the years, even a boatload of gaming laptops. I never lost the panel lottery yet. And in the past 20 years, I have had at least 10 flat panels, maybe 3-4 PC monitors, and like 6 laptops, say since 1995. But, since this is absolutely a thing, you did the right thing buying from a reputable and exchange-friendly store like BB.
I am more likely than not going to snag an R615 or R617, leaning toward the BB model for the price savings. But I also figured out that if I wait for Buydig to get them back in stock, I can save the sales tax and pay less overall than the Best Buy model while getting the R617. Not that I care about the voice remote, since everything I have is Alexa controlled through my Harmony Hub anyway. Also, if you are concerned about the panel lottery, as you should be, then I suggest setting a price point, over which you will snag a Square Trade warranty.
When I bought my 75" Sony Bravia 2 years ago, I knew that was a sizable investment. So I used my Costco membership and got the 5 year warranty dirt cheap. Oh and Pro tip:
Never buy Square Trade from their site or Amazon. If you are a Costco member, you pay pennies on the dollar and get extra years on the purchase, even more if you happen to buy the set from Costco! But I bought a 43" Roku TV (this one a Sharp) as a PC monitor, sitting on my desk. It was back last summer, and was on sale for $250.00. At that price, if the friggin' thing dies after the warranty is up, so be it. So no extended warranty. But maybe if buying a set where you know there are known issues, like the TCL, it may be be worth considering a Square Trade warranty even on a lower price point. With all I am hearing about the shut offs and other issues, I will probably get a warranty through Costco, just in case.
Originally Posted by jbelant
Well, Best Buy delivered my 65" TCL R615 on Wednesday, and I've been very happy with it. For two days. Last night, the video started dropping out, then would switch to a white, red, then green color. Then the image would freeze.
I made sure the firmware was up to date, tried different inputs, and performed a factory reset. No change. I'll be calling Best Buy today, and hope I can get a replacement.
Best Buy has either a 2 week or one month return period, which is why I always save the box. You can get a refund or an exchange. For me, its easy. I live in Brooklyn and there are three Best Buy's all within 5 miles of my house, and one about a mile away. If you don't live near a BB, then you have to work it out with customer care for exchanges, but I have heard that they are very good about it.