Last night I went to watch TV and it seems to be dead.
---Earlier in this thread I posted that the top half of the screen was periodically going dim, so I guess it's time has come. (although very early)
The V logo comes up and the TV shuts off.
It seems to be in a boot loop.
I've tried the hard reset.
Press Power for 30 seconds
Plug TV in and turn back on.
It keeps looping.
I bought the TV in July from Costco with the Costco Citibank Visa and the SquareTrade warranty so I'm covered for a good amount of time. (supposedly 7 years)
Being that it's past the Costco 90 days return window, how should I handle the replacement? Through Vizio or directly through Costco?
I called Costco Concierge service and explained the power issue and mentioned the top half of the screen going dark. The picture I took was on Jan. 13.
They transferred me to Vizio and Vizio says they need to send out a technician to fix the power issue.
I asked about the dark screen and they said since the call was for the power issue, they have to fix it first. If I was calling about the dark screen issue they would replace the TV.
So I would have to have them come out to fix the power.
If the tech sees the top half going dark he would open up a ticket at that time.
If not, I'll have to wait to get a picture of the dark screen and call in again.
I called the Costco number again and explained my frustration. She said she understood but couldn't do anything and sent me to Vizio again.
The 2nd Vizio rep explained the situation to me like I was an idiot and said there was nothing they could do.
So far I have to give partial props to Vizio support on Reddit. https://www.reddit.com/r/VIZIO_Offic...looping_p75f1/
After 2 failed to calls to support, I posted on Reddit and they reached out to me.
I sent in a picture of the bad screen and proof or purchase and they are arranging a swap.
The reason for partial props is that the replacement will be a recertified TV.
So for now I will have a used, repaired, whatever TV after about 6 months after spending $2000.
When they swap, I'll be sure to check for jailbars. There were pretty noticeable on certain scenes but I just dealt with it.
My set was built in 2018 week 14.. I'll report back with the week of the replacement set.
I'll post updates after I receive the TV.