Originally Posted by nclou
Unfortunately, it's not. It's a problem on all sources, including the native app. I got the Vizio update last night, and it doesn't fix it.
I'd really like to know if this is something that every one of these sets has, but people don't notice it because its only certain content? Or if it's something I should look to make a warranty claim on.
The Netflix show Chambers just provided the best (worst) example yet. About four minutes into the first episode when they go into the dark furniture store to have sex, as soon as they close the door behind them and are in the dark, his shirt basically washes out dark purple. It's more than the color just being off, it basically looks like the entire area has been blanked out in MS Paint. There's not detail, it's just a flat area. It's really pretty bad throughout that scene.
Are other people not seeing this? If someone doesn't mind looking at that scene in the native netflix app, I would really appreciate feedback.
I'm very frustrated with this. I can set the Apple TV to output HDR10 and it doesn't have the problem. But I upgraded to this TV to get DV and I'm irritated I can't use it, at least some of the time.
Edit to add photos. The first one is SLIGHTLY more dramatic in the photo than real life, but its still very noticeable. The second two are more representative of the picture, but the first one is the most illustrative because it exactly tracks his shirt, and excludes his arm. Crazy.
So Vizio sent out a technician to change the board. I was really hesitant about having that done, as nobody at Vizio would consider the problem and say "Yes, we know what that is, and a new board will fix it." It was clearly just a throwaway solution they use for everything that doesn't seem immediately apparent. I also couldn't talk to an actual technician or someone who knew what they were doing, just schedulers and "unplug and plug it back in" first liners. If there was no good reason to take it off the wall and take it apart and replace the board, I didn't really want to do it. There are so many stories about other issues with HDMI inputs and other board-type things, if there's nothing wrong with my board I'd rather keep it and just live with the relatively small slice of content that's affected.
But I let them send a tech out, and showed the situation to him, and he clearly saw the issue, but said it had to be a software thing (which it seems like it must be, it's just a very specific situation the TV is not rendering correctly). He said they replace a lot of boards, but not for specific picture quality issues like that. He was happy to change it, but said he couldn't see it making a difference.
Considering that there are plenty of people seeing this issue, and I've never heard of any of them being resolved, with a new board or otherwise, or any official Vizio recognition of the issue at all, I didn't feel like being a guinea pig for it and opted not to.
Now, seeing @pvarck31
experience, I kind of feel like I should have had them replace it to no avail, as part of the long, arduous process of seeing if they'd eventually offer to refund me. I'm in the same boat of not knowing exactly where I'd go from there though. What are the TCL panel issues, and how bad are they?
Or, since I have a Squaretrade warranty, maybe living with it a year or two until I can try to parlay it into replaced by a newer version or something else.